179 Customer Reviews over 5 pages
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- Location
- Cornwall
- Reviewing
- TenTel
- Date
- 2016-11-24
- Comments
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We have had a fantastic experience with TenTel. Opening and account was very easy, installation went well but the main differentiator is the service, their customer service is excellent, very friendly and helpful over the phone. We have not had any issues with connection, excellent connection speed, we use it to stream Netflix and catch up with no issues. Highly recommend switching over!
- Location
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- Location
- Hamburg
- Reviewing
- TenTel
- Date
- 2017-03-08
- Comments
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Professional quick installation. Very good and friendly service.
- Location
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- Location
- Aberdeen
- Reviewing
- TenTel
- Date
- 2016-05-12
- Comments
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It was explained to me when I had to get a new provider due to shocking customer service from my previous provider so I decided to leave them, the agent at Tentel explained all the regulations and that it would take 14 days and that I had to just sit back and "they would do all the work in the background" I had an amount of trepidation however I had my services switched when they promised and was utterly delighted with the overall service from contact to conclusion.
- Location
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- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-05-31
- Comments
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Been satisfied with everything so far, the router arrived within days of initiating the request, the line went active on given date. Speed and reliability of broadband has been excellent. No complaints.
- Location
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- Location
- Auchterarder
- Reviewing
- TenTel
- Date
- 2016-04-15
- Comments
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Within just three hours TenTel had explored the broadband options in my new temporary accommodation and set up my contract - I will receive my router and be live within the next two weeks. Fast, reliable and excellent customer service so far.
- Location
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- Location
- Reading
- Reviewing
- TenTel
- Date
- 2017-05-12
- Comments
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excellent seamless service and installation.
very pleased
- Location
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- Location
- Liverpool
- Reviewing
- TenTel
- Date
- 2017-02-15
- Comments
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I would like to give a shout out to Gavin on the sales team at Tentel for his excellent customer service yesterday! After shopping around and speaking with other brands like Talk Talk and Sky I decided to go with Tentel as Gavin's gift of the gab was brilliant! I didn't feel pressured into going with Tentel. He gave me the deals; short, sweet, kept it simple and gave me all the information needed. He even let me go away and think about it for a minute without jumping down my throat and giving me 15 missed calls. I didn't feel rushed and had a good, easy conversation. Definitely 10/10 for his enthusiasm at 7.30pm from start to finish on the call.
My broadband hasn't yet came as I only bought yesterday but I am looking forward to seeing how it goes. He done a line check and said what my speed was good and how many devices could possibly link up to it. For £19 one year, unlimited broadband including line rental I can't complain! Fingers crossed - Let's hope the service is as good as the initial conversation with the sales rep as that went a long way!
- Location
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- Location
- North East England
- Reviewing
- TenTel
- Date
- 2017-05-17
- Comments
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I have had an excellent experience during a process that quite frankly I was really rather dreading - that is changing a broadband provider.
I was treated patiently and had all my (very many) queries explained in a comprehensive but simple enough to understand manner. When I rang off to consider all the details I was not pressurised in any way to close the deal.
All communications since then (mostly emails keeping me apprised of progress) have been helpful and reassure me that the delivery and support aspects are being well monitored.
I am now looking forward to service commencing not with doubt and some dread, but with anticipation that I am in safe hands.
- Location
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- Location
- Lochgoilhead
- Reviewing
- TenTel
- Date
- 2016-08-15
- Comments
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I was quite afraid to order tentel's services after all bad reviews ive read. But i decided to risk it, because they were the only one that you DONT HAVE TO SIGN a contract with for long period. I said to myself that i would cancel if its not gonna be usable.
I have to say, I was very surprised, theyre customer service was quick and helpful, after around 2 weeks (as promised) the package arrived and immediately after pluging i was connected! I really didnt expect anything from great speed of broadband to strenght of signal. I could connect at my friend's place what is 2 flats from me!!!
Im really really satisfied with everything- price, speed, signal and type of contract. Strongly recommend ;)
- Location
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- Location
- grantown on Spey
- Reviewing
- TenTel
- Date
- 2016-03-12
- Comments
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Delighted. I have been with tentel for over a year now. Very impressed with initial setup speed. On the rare occasion I've had to contact them, my request has been dealt with very quickly and efficiently. I couldn't ask for more. We've saved lots of money since moving to tentel and intend to stay. No problems with broadband speed and very reliable. I'd recommend to anyone.
- Location
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- Location
- London
- Reviewing
- TenTel
- Date
- 2017-01-28
- Comments
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very good experience, I had to ask IT colleague to support installation but besides this I had no issues at all.
- Location
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- Location
- Leigh
- Reviewing
- TenTel
- Date
- 2016-05-01
- Comments
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I was looking for a cheap provider after being extorted nearly 100£ a month for 3 years by another provider in red I got exactly what I asked for from ten tel at a ridiculously low price. Thanks
- Location
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- Location
- Southwest UK
- Reviewing
- TenTel
- Date
- 2016-12-20
- Comments
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A friend of mine has been with a number of major suppliers and had various problems that took a bit too long to sort out eachtime.
Tentel are my 1st go with broadbank and I have been impressed with great data speed and their customer service. They answer the phone quickly and any questions with full knowledge eachtime!
Haven't had to ask about or try to sort a problem with Tentel in all of 2016....because there hasn't been one!
Many thanks to Tentel, who are friendly and very flexible!
- Location
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- Location
- Aberdeen
- Reviewing
- TenTel
- Date
- 2017-04-15
- Comments
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My ten tel service is very good I am very satisfied and it actually started earlier than they first told me it was ment to start on the 15th but few days before I got a txt from them informing me that it will start a day before I got free router plugged it and it connected straight away the speed is also good no problems at all so I don't know why people are negative about them I guess they don't know how to use a pc properly or aren't patient enough I was with talk talk before and it was bad not good poor speed loss of connection bad customer service but ten tel is really good would reccomend it really satisfied works better than I thought it would
- Location
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- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2016-04-19
- Comments
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So reliable and nice customer service people who help with all problems big or small
- Location
-
- Location
- Moffat
- Reviewing
- TenTel
- Date
- 2017-03-10
- Comments
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Super fast and easy to set up. Very friendly and helpful staff.
- Location
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- Location
- Perth
- Reviewing
- TenTel
- Date
- 2016-10-23
- Comments
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Can't really fault TenTel. Needed a short term contract as I was in temporary accommodation and they seemed the only one that did it at a reasonable cost. Set-up was seemless and speeds exactly as I was quoted. I'll definitely return once I'm back living on my own.
- Location
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- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2016-09-01
- Comments
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I am so impressed with TenTel's customer service - I have never been with an internet provider so responsive. I had been dreading sorting out a new internet provider when I moved, but TenTel made everything incredibly easy, and the person I spoke to on the phone was excellent (I think his name was Gareth), answered all my questions really helpfully and was so patient and easy-going when I had problems finding some bank details! I had to call again yesterday to check that everything was fine with my direct debit, and spoke to Connor, who was also really easy to talk to and answered my questions so helpfully. The internet coverage has been consistently good - better than when I was with BT previously, when I had also been paying a lot more for all round worse service. Really glad I found TenTel!
- Location
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- Location
- Nottingham
- Reviewing
- TenTel
- Date
- 2015-11-30
- Comments
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I have been with TenTel for about a 8months now. I joined due to the monthly contracts offered. I have been pleasantly surprised at how good it has been. There have been problems with routers and billing but the customer service is outstanding and any problems I have had have been rectified quickly - their staff genuinely seem happy to help and do all they can to fix the problem. For example I was billed twice for 1 months (I guess a teething problem as I had just moved apartments) - the problem was resolved in less than 10mins on the phone - problem identified without me having to over explain, refund on the way.
Speed is great, odd night where it is a bit slower but nothing unbearable.
Would definitely recommend.
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2016-03-20
- Comments
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We struggled to find a provider and one of my friends recommended tentel , so we approached them for broadband for my mum , the service centre couldn't have been more helpful and my mum is overjoyed with her broadband and the customer service she has received
- Location
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- Location
- UK
- Reviewing
- TenTel
- Date
- 2016-05-08
- Comments
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After months of thinking about leaving Tentel I spoke to customer support which I previously dreaded. Most of the previous calls felt like talking to an uninterested robot.
A chap called Andrew I think, resolved a dispute that had been sitting around for months in less than 15 minutes.
Would now recommend Tentel and will only deal with that Customer support member from now on!
- Location
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- Location
- London
- Reviewing
- TenTel
- Date
- 2016-09-28
- Comments
-
This might not be the review that most people are looking to read as it is not conducted after the service was provided, however, what I would like to say is the following:
After having an enormously bad experience with several telephone and internet companoes TenTel was a real positive experience from the start and there are several reasons for this. The first and foremost important one is that fact that I was speakong to someone who actully spoke crystal clear, understandable and perfect English, unlike the many call centre correspondents who speak with an awfulx difficult to understand accent that just makes you want to walk away the minite the person says "Hello". Secondly, and maybe even more importantly, the person I spoke to was knowledgeable and clearly answered all the question I had regarding the continuum of my contract after the 6 month contract expires as well as all the all the questions regarding the fees and all expenses. He calculated exactly how much I would spend during my planned time of using TenTel and told me everything else I wanted to know. Apart from that, he was probably the kindest and nicest person to talk to and I look forward to having a great experience with this company. I hope that I wil not be disappointed in the end (but I will write another review at that point)!
- Location
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- Location
- East Cowes Isle of Wight
- Reviewing
- TenTel
- Date
- 2017-05-24
- Comments
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I have only had tentell a month and im very pleased with it. It was easy getting connected and speed is good and so far been very reliable and affordable very satisfied
- Location
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- Location
- Minehead
- Reviewing
- TenTel
- Date
- 2016-12-22
- Comments
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Great experience with tentel. The best thing is customer service, really kind and helpful people.
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2016-08-18
- Comments
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We have just had our broadband activated, all the set up stages went through perfectly and on time (in fact, earlier than indicated) and so far speed and reliability are excellent.
Moreover, we have been very satisfied with the quality of the phone support....our calls go through more or less immediately and the customer service agents are polite, efficient and professional. It is a pleasure to feel that you are speaking to a real person, not just someone reading a prepared script. That is what customer service should be like and we have nothing but praise for the team.
- Location
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- Location
- EDINBURGH
- Reviewing
- TenTel
- Date
- 2016-07-21
- Comments
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I am very pleased with ten tel. I sent an email to them and got an answer within the hour im very pleased with my order and found them very helpful . happy customer.
- Location
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- Location
- Coventry
- Reviewing
- TenTel
- Date
- 2017-01-01
- Comments
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Very easy to set-up, customer service was good.
I would recommend TenTel.
- Location
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- Location
- Swansea
- Reviewing
- TenTel
- Date
- 2017-03-13
- Comments
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Always nice customer service. Good that you don't have to sign up for 12 months.
- Location
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- Location
- Edinburgh
- Reviewing
- TenTel
- Date
- 2017-03-22
- Comments
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Everything worked well with Tentel, I've never had a problem with their service. Would not hesitate to recommend them.
- Location
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- Location
- Milford Haven
- Reviewing
- TenTel
- Date
- 2017-05-22
- Comments
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Found Tentel very helpful. Even in Milford Haven had no problems with connection or reliability. would use Tentel again no problem
- Location
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- Location
- Muswell Hill, London
- Reviewing
- TenTel
- Date
- 2017-03-05
- Comments
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The setup costs could have been explained more clearly. But calling customer service helped clear up the billing and installing processes. Since setting up, we have had no problems! Our WiFi is always reliable and extremely fast. The main concern we still have is that there is no obvious indication of data consumption, which is worrying since we did not order an unlimited data package. Overall, would recommend. Great value for money!
- Location
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- Location
- Chelmsford
- Reviewing
- TenTel
- Date
- 2016-08-19
- Comments
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The entire process to order the product online, to get set up (a Openreach engineer had to come to an area outside my new apartment to make some settings) and to install the devices (router and Roku stick) was very smooth and couldn't be easier. Great stuff! Also I was informed in a very clear manner every time something was happening or something changed in the process of setting up. It was a better experience than what I experienced at some of the main competitors (Virgin, BT) that I used in the past. The fact that they offer a 6 month contract (as the only provider on the market) makes it even better.
- Location
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- Location
- South UK
- Reviewing
- TenTel
- Date
- 2016-09-09
- Comments
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After 6 months of this Pay as you go internet type of contract, (monthly) its been a breeze. Won't deny I've had a few internet drop-outs a month, but mostly a few seconds. Have had to reset router maybe once a month....no real heartache here! Could be bad weather, BT network or Tentels end doing an update, pretty normal stuff if you think about it. Support are a good bunch and get things done quickly. I have just added on unlimited calls for the next 2 or 3 months. Tentel really flexible, so I can cancel this add-on at anytime too!
- Location
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- Location
- Glasgow
- Reviewing
- TenTel
- Date
- 2017-06-07
- Comments
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Although I had a few issues with Tentel, I have to say that all TenTel staff were very helpful & polite (Previous MD Robert to Call Centre Agents) and these issues were resolved quickly. I am saddened to hear the news about TenTel going into administration and wish Robert and all Tentel Agents all the best for the future.
- Location
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- Location
- Durham
- Reviewing
- TenTel
- Date
- 2017-01-20
- Comments
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My experience of TenTel has been excellent. Their customer care and service has been exemplary and I would highly recommend them to anyone.
- Location
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- Location
- Todmorden
- Reviewing
- TenTel
- Date
- 2015-08-26
- Comments
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We've been using TenTel for 4 months now and everything is perfect, we are on the unlimited internet package and we pay about £25 a month which includes our landline rental. We've never had any down time, we had a slight problem on set up and the customer service team was easily contactable, very friendly and talked us through it so we were online in no time. The download speeds are great, large 800mb files download in less than 15 minutes, so it's perfect for nextflix and youtube or any other download/streaming sites.
The main advantage and probably the reason you're looking into them is that you are not held by a contract, which makes it relatively risk free to give them a try.
Bottom line: Fast internet, great customer service, no ties.
- Location
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- Location
- LONDON VICTORIA
- Reviewing
- TenTel
- Date
- 2017-05-30
- Comments
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After reading the reviews on here I was a bit concerned but took the chance as I needed the Internet for a good price here. Customer services have been great, I had to pay for installation engineer due to my location circumstances, but open reach arrived on time. Router arrived on time. Got loads of txt and emails showing the progress of the order. And now I am connected and so far happy with the speeds I have. Let's hope it is reliable. Early days, but so far impressed.
- Location
-
- Location
- Southport
- Reviewing
- TenTel
- Date
- 2017-02-28
- Comments
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Excellent customer service. Flexible contracts. Good connectivity and reliability.
- Location
-
- Location
- Reviewing
- TenTel
- Date
- 2016-11-02
- Comments
-
The service that I received from Tentel continues to be great after I made an enquiry about using their broadband and telephone line services once again.
It is always a pleasure being a customer of Tentel's, primarily due to the high standards of customer service the members of staff provide. Rikki pulled out all the stops making my customer experience satisfying.
- Location
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- Location
- Aberdeenshire
- Reviewing
- TenTel
- Date
- 2017-01-31
- Comments
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Overall a good service. I did have a problem with broadband dropping out but when I rang about this, rather than try to fob me off like so many other firms, they immediately changed the router settings remotely and the problem never recurred.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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