The Phone Co-op Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for The Phone Co-op.

Recent Customer Ratings for The Phone Co-op

  • Satisfaction
    3.8 stars
  • Customer Service
    4.3 stars
  • Speed
    3.1 stars
  • Reliability
    3.5 stars

Based on 100 customer ratings since 2016-12-19 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

7 Customer Reviews for The Phone Co-op

Reviewer Location Reviewing Date Ratings
Staff are really helpful. Got me back on the internet after a router issue. George was brilliant.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
UK The Phone Co-op  
Under no circumstances would I recommend these people. Can’t complete any basic tasks, never available to talk, always passing you onto someone else, keeping you on hold and then turns out they haven’t done what they said they have. You have been warned. Avoid. Choose anyone else. We went with Plusnet. Reading some of the other positive reviews here they’re clearly faked. It’s like stepping back in time in terms of Broadband service - which is not a good thing. Think old school BT incompetence and service levels. Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Haslemere The Phone Co-op  
Paying over £50 per month for average download speed of 2Mb/s. Have an email account that cannot send. Awful customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester The Phone Co-op  
Slow broadband (I live in South Manchester).
Awful customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester The Phone Co-op  
The least worst provider I have used and would have stayed with them if I wasn't on such a tight budget. Not the cheapest provider by any means bit if you can afford a few pounds extra the service is the key. Small operator with well treated staff in a UK office. As a Coop you can join for £1 and then received dividend on your spend. Use an Affinity link to join and 6% of Call Spend goes to Charity of choice. It's a Price vs Service trade off. Not eberyone can afford a few extra quid but if you can try them.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Whitehaven The Phone Co-op  
I have been with the Phone coop for over a year now - good customer service and easy to transfer my existing number. Broadband speed seems fine but I was expecting to notice the change to superfast and it is not that different to previous non superfast connection.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Gloucester The Phone Co-op  
Great service for five years now. Not the cheapest, but very reasonably priced. Download speed between 12-14 Mbps at all times with unbundled ADSL2 line - plenty fast enough for HD streaming and Freeview/Freesat services. Have never noticed any down-time. When I (rarely) had a query the response was quick and helpful from their UK call centre. What more can you ask of a telecomms provider?
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Suffolk The Phone Co-op  

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

The Phone Co-op are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and The Phone Co-op.

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