TrueSpeed Broadband Buyers Guide - Is TrueSpeed right for you?
Can I get TrueSpeed broadband?
TrueSpeed are a full fibre-to-the-home provider based in the South West.
They've rolled out their network to over 200 communities, including many small towns and rural areas. They're looking to expand their network further throughout the region, with Bath among the places on their list.
Use our postcode checker to see if TrueSpeed is already available where you live.
In all likelihood you won't be able to get TrueSpeed right now. However, it is a demand-led service, so if you're in the region and there's enough interest within your local community you may be able to get it installed.
Here's how it works. First, you register your interest on the TrueSpeed website, and encourage the rest of your community to do the same. When enough people have come on board - with no commitment at this stage - TrueSpeed will arrange a Q&A event in your area, after which you can all start signing up. Once the community target has been reached - 30% of the local population - they'll begin building the network. From this point, you could be up and running six months later. You can sign up even if you're still in contract with another provider, and you won't be connected until that deal ends. The costs of building the network are covered by the government's Broadband Delivery UK Scheme.
TrueSpeed are a civic-minded company that also provide free broadband to local schools and community hubs in the South West region.
What packages are available?
TrueSpeed offer three full fibre packages with speeds that will suit everyone's needs.
The service is symmetric, which means that the upload speeds match the download speeds. The deals you can choose from are:
- TrueSpeed 80 - the basic plan with 80Mb upload and download speeds, and one phone line
- TrueSpeed 350 - 350Mb upload and download speeds, and one phone line
- TrueSpeed 900 - the high-end gigabit service, with 900Mb upload and download speeds, and two phone lines
All the deals are fully unlimited, so you can download or stream as much as you like. They're on 18 month contracts, with free installation.
The phone service you get with each plan is a VOIP service, where your calls are made over the internet. This means that it won't work in a power cut - you won't even be able to contact the emergency services. You can port your existing number if you want to keep it, and you can also add a range of call plans for as little as £2.99 a month:
- UK evenings and weekends unlimited - unlimited calls to UK landlines on evenings after 7pm and weekends
- Anytime UK unlimited - unlimited calls to UK landlines and 0845/0870 numbers any time
When you take one of the above plans you can also add one or more of these three bolt-ons for an extra £4.99 to £9.99 each:
- Mobile 250 - 250 minutes of calls to UK mobile numbers each month
- Mobile 750 - 750 minutes of calls to UK mobile numbers each month
- International 750 - 750 minutes of calls to 40 destinations worldwide
Which package should I choose?
The three TrueSpeed broadband plans give great speed options for all levels of user.
TrueSpeed describe their TrueSpeed 80 as being for light internet use and individual users. It can handle a lot more than that - it's faster than the majority of fibre packages in the UK. Most fibre-to-the-cabinet services average download speeds of around 67Mb, with upload speeds only around of what this TrueSpeed deal offers.
TrueSpeed 350 is a big upgrade over what you can get from most providers and is ideal for a large family with heavy internet use, including lots of streaming and video game downloading. Upload speeds are good too, so it could be a good choice for anyone working from home.
TrueSpeed 900 is more expensive and a lot faster. Most households won't yet need that kind of bandwidth, although our internet use is not going down so it does provide a good level of future proofing over the course of the 18 month contract. Given the price difference, don't feel compelled to buy the faster service simply because it is better. Weigh up how much your household uses the internet at any one time, and pick the speed that best fits your needs.
Like all full fibre providers, the TrueSpeed installation process is more hands-on than it is for a normal fibre service. You need an engineer to do it, and they'll need to drill a few holes and connect some cables. Installation takes 90 minutes. The TrueSpeed router also needs to be wall-mounted, so think in advance where you want it. This can also have implications for the Wi-Fi signal throughout your home - especially if you have a large house - so have a chat with TrueSpeed's support team if you have any concerns.
Points to consider before you choose
- Do you need ultrafast downloads?
- Do you need ultrafast uploads?
- Are you in a TrueSpeed coverage area?
- Do you have Wi-Fi coverage problems in your home?
- Do you need a traditional landline?
What do I get when I sign up?
It's good to know exactly what you get before you sign up. In the case of TrueSpeed, it's a pretty no-frills service as far as extras are concerned.
- Router - TrueSpeed will install their wireless router during the setup process. It gets fixed to a wall, so you won't be able to move it to a new location easily, or swap it out for your own model.
- Free tech support - Support is available by phone 9am to 6.45pm Monday to Thursday, and 9am to 5pm on Friday. Email support is also available, and you can arrange for them to contact by phone or email as well.
- VoIP phone line - You don't need a BT phone line to get TrueSpeed broadband. You do get a VoIP line, though, so you can still make calls from your home phone if you want to.
- Free installation - Standard installation, where you don't need any special considerations, is free. TrueSpeed install cables on existing telegraph poles where possible, so they might not even need to dig up your road.
What are the benefits of TrueSpeed?
Here are some of the best reasons to choose TrueSpeed as your next broadband supplier.
- It's very fast - If you need gigabit broadband, you can get it. Even the basic TrueSpeed 80 package is faster than most broadband deals.
- Great upload speeds - As a symmetric service, your upload speeds are just as fast as your downloads.
- Full free tech support - Free customer support is ready to get your service up and running, and tackle any problems you might have.
- Keep your phone number - You can't hold onto your landline but you can keep your phone number and have it ported to your VoIP service.
- Good early ratings - Although TrueSpeed are still a new company, early ratings from our users suggest they're doing pretty well.
What are the drawbacks of TrueSpeed?
Nothing's ever perfect, so what are some of the possible downsides to choosing TrueSpeed?
- Very limited coverage - It's only available in around 200 small towns and rural communities in the South West.
- Demand-led service - Although you can register your interest if they're not in your area, you'll need to get 30% of your community to sign up before they'll begin installation.
- More difficult to install - You'll need to be available for 90 minutes while an engineer installs and sets up your service.
- Router fixed in place - The TrueSpeed router needs to be fixed to a wall in your house, so you can't move it around if you want to.
- No short contracts - All the packages come with 18 month contracts.
- No weekend support - Tech support isn't available at weekends.