Utility Warehouse Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.

Recent Customer Ratings for Utility Warehouse

  • Satisfaction
    3.2 stars
  • Customer Service
    3.7 stars
  • Speed
    2.6 stars
  • Reliability
    3 stars

Based on 493 customer ratings since 2018-11-14 (Show all time ratings)

Find alternatives to Utility Warehouse   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

197 Customer Reviews for Utility Warehouse

  • Showing page 1 of 5, skip to page 1
  • 2
  • 3
  • 4
  • 5
Reviewer Location Reviewing Date Ratings
Not fibre but good for line in/router. Occasional problems but very good customer service.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Faversham Utility Warehouse  
DO NOT TRUST! RIP OFF!!!
Pis poor service and they will rip you off. We were left with 5 weeks in total without internet access (without notice). This happened TWICE! All our bills were paid on time so why did this happen?? Incompetence!! We spent hours on the phone trying to get things resolved. No one was able to bring light to the matter on when we would be back online. The whole family was affected. They sent us a free dongle supposedly to compensate...BUT they started charging us for it without our knowledge!! No compensation for loss of service nevermind for the LOSS of earnings and hours spent trying to get to the bottom of the issue. No one knew their bottom to their elbow. Don't have everything under one roof, seriously they will drop you in the poo and treat you like dirt on their shoe. It isn't cheaper either, they do not save you money...they waste your time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset Utility Warehouse  
Absolutely shocking company,we have been in a dispute for 7 nearly 8 weeks in regard to our broadband through UW, they have pushed us from one person to another to try to sort this appalling service out we have asked for them to cancel our broadband account and they will not, we cannot watch Netflix which i am still having to pay for, i am having to use my mobile data on my handset to access the internet in my home, they have advised me that i need boosters to support the wifi service i am NOT recieving, then asking md to send the products to them so they can reset them and they should work then, telling me the walls in my home are too thick, telling me my printer which is attached to the pc is affecting the signal, then my neibours wifi is stopping my wifi from working, any excuse but the TRUTH,we are being charged £44 a month for a product i am not recieving, ofcom it is we have been extremely patient, UTILITY WAREHOUSE, you are SHARKS, i will never recommend anyone to your services you only think of the commission you are being rewarded for selling a dreadful service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Utility Warehouse  
Terrible company, I initially had my gas and electric with UW and decided to take up broadband and home phone thinking I’d be saving money! After being a customer for a few months I was offered a switch comparison, lo and behold I’ve been paying an extortionate amount! For a single mother of two I feel like I’ve been well and truly ripped off! In total I was paying around £130 pm for gas, electric, home phone and broadband! My new provider for gas and electric are charging me £58 pm for both and my broadband is now £18 pm! Do not sign up with UW it’s a rip off!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridgeshire Utility Warehouse  
I've been with uw since 2014 and considered them a good company. However our internet is truly shocking, the mobile is expensive and I've just switched our energy as even Double Gold we were paying a high price for electricity especially. I'm a former distributor and cannot recommend them to any of my customers any more.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
west yorkshire Utility Warehouse  
I have had such up and down the internet in my life, it always seemed to cut off at peak times. The whole Utility Warehouse is a scam and do not let yourself get kidded by it, the speed would be up and down the whole time, I speed checked at 1 pm one day the download speed was 40.MB, with fives it had gone down to 0.30, this how much a joke it stay well away
Salford Uk Utility Warehouse  
Honestly the worst wifi experience i’ve ever had, would NEVER recommend to anyone that has a house with more than 1 room as the wifi service won’t reach. Would give no stars if that was possible. My room is on the floor above the router and the wifi connection is extremely poor and whenever I am watching a video, buffering occurs to the point where I have to turn on my own data to access the internet. Appalling when I’m paying for fibre optic wifi. Save your money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northamptonshire Utility Warehouse  
I have been a customer for 20 years and although there have been the odd hiccups (and what company doesn't have them) have been very pleased with Utility Warehouse. Also when we moved we only had to make one phone call and they sorted everything out for us.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Somerset Utility Warehouse  
The broadband is pretty appalling. I've struggled for it to work properly even when sat right next to the hub. As for any adjacent rooms well there is no luck. And I live in a small ground floor 2 bed apartment.

Ive had a done a connection scan and it always feeds back with a way below average speed check for home internet. I would just avoid the broadband all together.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Utility Warehouse  
Our Household have been with UW for nearly 3 years now, and I am not satisfied. They have sorted phone problems a few times, but the bill payers are regularly stung with unexpectedly high bills, which are not itemized or adequately explained. All they can do is promise a temporary reduction, followed by a later Hike in Bills.


The internet is terrible. Regularly freezing and cutting out. Just today we were fitted their shiny new Router, and so far no fewer that two apps on our Smart TV have stopped working. BBC IPlayer won't load at all and ITVPlayer cuts out in the Middle of programmes and won't reload.

All I can assume is that the router cannot cope even with basic streaming. Dread to think what it will be like with Amazon video.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Sussex Utility Warehouse  
the only thing I can say they are the most greedy company I have ever dealt with don't go near them also the most dearest wifi per month
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
portsunlight wirral Utility Warehouse  
Broadband problems for months since I switched from BT. Three new routers and two visits from Open Reach and Utility Warehouse are still saying it's not their equipment that's at fault. I've spent days on the 'phone going over and over the same solutions and nothing has worked. I'm buying my own router and will be saying Goodbye to Utility Warehouse
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
weston super mare Utility Warehouse  
Shocking customer service. Insisting we restart our contract for moving house to another 18 months or pay £150 fee for finishing contract early. Speed/ router are complete crap and the internet is constantly cutting out. Only two of us in a small flat so no excuse for this. Would rather close the contract that give them a penny more than they are due. Complete scam! Avoid!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Utility Warehouse  
After having some technical issues with my internet provider,like the first time with out internet for about a week and no phone too,the second time with phone again and the internet speed very low,again for another week,this all in the first 7 months of contract the last thing I wanted is to renew my contract. Now I m moving address so I phone them to transferred my internet into the new address, when things here getting to the end this lady told on the phone that my contract would start again on the transferring date so I said that I was expecting a fee for this but not a renewal, so I told that I would thing about it and would phone her back on the next day to tell her my decision and she said that I had to make a decision straight away or she cut me off, I just said ok do what you like and turned the phone down on her. My question is it legal that your internet provider on a moving address situation demands a renewal even when you not satisfied with the service? Because during those two weeks of having technical issue they got compensation from open reach and me as a customer with out service got nothing. Who defends the customers when they been abused? Please advise
  • Satisfaction
    1 star
Kings Lynn Utility Warehouse  
Can’t fault the service, same if not better speed than I was getting with BT (I think they put a block on it at peak times). The router is Equivalent to BT smart hub in that I can get good signal in every room. This was not the case on virgin and sky who I have had in the past.
Rang up and was though to an agent based in a uk call centre in about 3 mins and that’s a rarity these days!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bolton Utility Warehouse  
It has been a week since I am having problem with the internet. The connection keeps on dropping. Called customer service today but the guy was like you need to buy a handset or borrow a phone from your neighbour for him to check what is wrong with the internet.WOW He did not even apologise once for the inconvenience he bluntly said it will be fixed by tomorrow and if not get a handset and call us again. Horrible customer service!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Swindon Utility Warehouse  
Reported internet and wifi down two dsys ago,asked when would it be fixed,was told engineers there now they did not know when it would be fixed and sugested I walked round to the exchange and asked the engineers my self. Still no Internet today Sunday tried to contact UW but no one there told to use the Internet. Very poor customer service being told go find out yourself we dont care and we dont know.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Lymington Utility Warehouse  
I called to make initial enquiries and these lot signed me up to a full package even though:
- I gave no authority to set up an account
- I hadn’t moved into the property.
- I gave no bank details,

Trying to speak to anyone to remove me from their system meant being passed from person to person, took over an hour, and I am not convinced that this is the end of the matter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Doncaster Utility Warehouse  
In my third year with UW and as yet no problems. Fully supported to change from BT and service the same as with BT, but less expensive. Initially, my anxious moments were well supported by UW team. They helped me when the old line required replacing and explained who to contact in BT Outreach. My usage is restricted to laptop, tablet and mobile, which all function very well using this broadband.Bills easy to access.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Shrewsbury Utility Warehouse  
Been with them since February and I've not had many problems but the ones I've had have been rectified quickly. Going over these reviews all I can say is wow what a load of crap!!!
I used the cash back card accordingly and not only did I zero out my current bill but I am in credit for next month. The free yes free lightbulbs are worth it when one blows I'll get a new one with no charge.
The gourmet society card is worth £80 and to be given that as a bonus also confirms the rubbish articles on here.
Oh yeah not only that I've referred 23 people and I've received £460 in shopping vouchers for my referrals.
If you have any brain functions other than a soggy biscuit and work your savings in the right way you'll not only save money but have a more reliable service.
I'll admit the internet speed isn't as fast as virgin or bt direct but for the house holds needs it runs an xbox one, ps4, PC, laptop, sky q box hard wired while also running 4 phones, iPad air, galaxy tablet, 2 kindles and 4 smart TVs wireless!
So as you can see I'm happy with the service I get. And I'd recommend that if you see a sales representative for this company go and ask them this "so how much can you save me?"
I was being cocky when I asked that question and the response after the appointment was not only was I saving £63 a month £756 a year but I'd be getting lots of bonuses as I messaged above.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Oxford Utility Warehouse  
The connection used to drop sometimes and I got lots of stuttering and freezing with streaming films, but my real problem was with the routers breaking after about a year. The standard router model struck me as very poor quality and I did not want to pay £2 extra a month for a much sturdier-looking model. They would never send me a spare modem so that I could have it in store til the existing one broke. I found the 9am opening time for the phone-in customer helpline rather late. The staff I spoke to were always polite - it wasn't their fault I found this company no that easy to deal with.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Utility Warehouse  
Slow as anything. I rely on internet speed for work, at the moment I have had to use my phone hotspot to use the internet. Absolutely shameful. Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paignton Utility Warehouse  
We were told we would get up to 80mb download speed. Well not quite there but getting a constant 75mb. Very happy with that. Only lost broadband for 12 hours during the change over. Very happy with the hole package
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Puddletown Utility Warehouse  
AVOID, AVOID as they are awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Utility Warehouse  
Terrible, terrible, terrible along with awful, inadequate, poor, delay everything to ensure you need to pay £250 cancellation fees. Do not sign up ever unless you want no service and pay £1000 for the privilege.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barrhead Utility Warehouse  
I have been very satisfied with UW. I have everything in my package except the budget card. When I have had a problem it has been dealt with promptly and in a friendly manner. For elderly people it is if you can afford to pay slightly more for the convenience of everything being under one number. Plus the big bonus is that they are in this country and not India. Convenience and peace of mind some times costs that little bit more. Finally when your family are left to wind up your affairs it’s only one number to ring. Satisfied customer no chasing around every year for new deals.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Huddersfield Utility Warehouse  
I’ve just had a review of my utilities by UW to find out I’d be about £30 a month worse off , it all seemed like a bit of a pyramid selling scam to me, make sure you read terms and conditions to see what you get charged for
Yeovil Utility Warehouse  
This company are extremely good at apologising and blowing smoke off your backside but absolutely crap at sorting out any problem. I was supposed to have Broadband and phone running a month ago but OpenReach failed to connect me (beware this godawful company too!) I have spent the last 3 weeks sitting on the phone (my mobile of course) trying to get anyone at UW to listen to my complaint. All they kept doing was telling me my phone and broadband were live when they clearly weren't as I don't even have a phone line or socket yet!! When I tried to cancel, their sales team said I'd have to pay an early termination fee. Vast numbers of staff listened to me rant on and yet very few of them actually called back, actioned anything or kept me updated. Not even a non-computer generated email to keep me updated.
I have finally managed to speak to someone there called Paige in Customer Services,who has at last cancelled without charge.

Trying to phone through to the right department at UW is practically impossible and the amount of time I've been kept on hold music is unacceptable. Having read other reviews here about the poor levels of customer service I cannot say I'm surprised. My whole experience of dealing with this company as been stressful and frustrating. I'm still with a phone or broadband and now I am going to have to start over with another provider. Probably Virgin. And when I get a moment I will switch my energy from them also.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Great Yarmouth Utility Warehouse  
Ive been with this company for two years. Last year they sent me a large bill for only gas. I called them about the leaking meter and when they sent the engineer they engineer told me that they would sort out the problem. They replace my meter and then they told me that they couldnt erase the large sum of money for the gas usage and they told me they would monitor the amount of gas i would spend over 12 months. The sum after the 12 months was very low compared to the original bill. So i told them i would pay around 50 pounds a month however they told ms they made a desicion to make me pay 350 pounds a month. I was shocked. They wouldnt listen to me and kept pressing on that i had to pay more than i needed to. This company is dodgy and a rip off do not sign up with them at all. The costumer service was terrible and rude they didnt listen to me at all. Ive been having problems for the past 2 years and im sick and tired.
Swindon Utility Warehouse  
Do not sign up with this company. We have had nothing more than problems with our broadband service since joining in November. Our connectivity with Sky prior to this was excellent but thought we could save money by combining our energy bills and broadband with one company. An engineer from BT Outreach has confirmed the problem is with the router and he receives numerous complaints from UW customers with the same issues as ours. The customer service team at UW have been extremely unhelpful so far. Why in 2019 have this company been allowed to get away with this. I hope the company can be investigated and save any others from the stress we have endured
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Taunton Utility Warehouse  
Unfortunately I have to agree with many of the reviews on here. Had quite an out of date BT router/BT broadband previously, "upgraded" to the best router UW offer. Have never had problems with buffering and low connectivity before. Rely on this to work from home and now have long stretches in the day when I cannot work. Also new "state of the art" router does not get anywhere near as far into house as old "out of date" BT router. Not liking the sound of comments that it's difficult to get away from them. Want to do so ASAP, maybe should have read the smallprint...? By the way, only UW distributor who actually gave whole name on here was Karen Bailey. I'm sure quite a few of the glowing reviews on here are from people who make money out of distribution.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Utility Warehouse  
Before I start, I can categorically say I am not a UW distributor. I cannot understand how so many people are complaining about poor broadband with UW. I have been on the mid range broadband and router for a year and have never had less than 30mbps. My in-laws are on it too, and also have had no issues. The only thing I will say is it doesn’t work well with bt hub routers for some reason as I tried it when I left bt just out of curiosity. We have 3 ps4’s, 3 computers, countless streaming sticks and we’ve had no issues so suprised by the negative comments.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cambridge Utility Warehouse  
Avoid, Avoid Avoid!!!!!!!!!
I joined this company after 3 months the monthly payments increased and were not affordable. They blocked me from leaving them even after confirming it in writing to me and each time they found a way to send me a final bill and if I complain they threaten me with county judgements and debt collectors evil company! I can't get rid of them even though I have another supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Utility Warehouse  
I couldn't understand my bills. I have just paid my final one and had to ring up because I hadn't a clue. I still don't understand what he was going on about something about paying my bills two months afterwards. So grateful to not be with them anymore.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
Blackpool Utility Warehouse  
I'm on standard broadband which is averaging about 4-6mbps for ethernet, quite normal for ADSL connections, however on wifi the broadbands atrocious.The speed In the mornings is usually under 1mbps and 2 in the afternoon. The wifi can go down at any given moment. On the rare good days I get 4-5mbps. There are better options out there for broadband.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Leicester Utility Warehouse  
Absolutely shocking. I signed up to this company a couple of years ago, I immediate found the broadband was rubbish compared to what I had been used to with Sky, so I had to pay to upgrade which defeated the object of saving money, I still have problems with broadband mainly in the evening despite upgrading. I am now having nightmare with my Gas & Elec bill as they have allowed my bill to build up, since smart meter put in this year, and I have now been told I owe them a small fortune. Absolutely disgusting. I am going to save up to pay them off, and then cancel all my subscriptions with them. They don't deserve my business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Mids Utility Warehouse  
This may take a while.
I live in a rural area, where broadband stability and speed has, until this year, been a significant issue. Nothing more than the lowest speed service available at the same cost as other areas are paying for significantly better.
I was a customer of BT for 2 years and had significant issues with the broadband service. Eventually, they advised me to ditch the telephone handset as that appeared to affect the braodband service further and, like many households today, it wasn't being used. (We live in an old cottage with thick walls.....pretty much opposite an Openreach green box).
So, having ditched the handset, nothing improved. I switched to UW to pay less for the same broadband service. And didn't replace the handset. It's definitely not the same. In fact, I am now 12 days without any Broadband connection at all. There is a recognised fault in the area, which Openreach were scheduled to fix on February. They needed to apply to close the road; I watched two Openreach vans turn up as expected and leave within an hour; no traffic lights erected for traffic management and no road dug up.
I run a small on-line business; my children require the internet to carry out homework; I have used my data allowance on my mobile wifi unit and mobile phone; I have amassed a significant bill in accessing further data.
I understand the 80/20 rules in making business decisions. And falling into that "20" is stressful. My customers expect timely responses and orders fulfilling.
Being in the "20", no one wants to take any responsibility.
Clearly there are patches of good in UW. I don't rate them at all; the rules of them paying for me to come out of my BT contract changed after I signed up to the service, so there are now actions reliant on me to carry out to get the £80. These actions were not clear or explained when I agreed to switch.
My advice is:
Do your research before switching any service provider. And more over, if your broadband relies on Openreach, which it will unless you are a Virgin Media customer, understand the service level agreements in place in case you have a total outage.
HMRC are demanding that VAT returns are all executed digitally from April.....sadly by then, the excessive charges that I have incurred will mean that not only will I probably be bankrupt, but I'll be facing extra fines because I can't submit my VAT return.
We should all learn a lesson from BREXIT......ask questions and understand the facts. Don't be seduced by cheap because you get what you pay for. And be aware that no service for anything, from anybody, is consistent. It's impossible. Look for what's good in your area. The reviews here are massively mixed. My experience isn't great and I am more than stressed about it. Life in the 21st Century relies on broadband for the majority of the population. UW are no better placed to provide a broadband service than any other Openreach based service provider. But equally they don't have the empathy skills or alternatives to deal with customer issues.
I'm borrowing a wifi unit today. Who know what tomorrow will bring.
Benefit city here I come. It doesn't pay to be responsible for your self anymore.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
The Wirral Utility Warehouse  
This broad band is absolutely shocking, I changed to UW broadbands with the promise that it would be faster and cheaper but ever since I changed all I have had is problems, and hoping it would improve I upgraded the internet package I was on and tbh it’s even worse than the lower package, constantly buffering, lagging. I was on my own in my house with only 1-2 devices connected and I was lagging all over the place on my PlayStation, and stuff was really slow on my phone.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South Wales Utility Warehouse  
As a customer of Utility Warehouse I have to say how impressed I am with all of their services. The broadband that we have is the Ultra+ with a Super Router and it is FANTASTIC! Never drops out, we have lots of gadgets and gizmos attached to the router and no problem at all. My son is a gamer and we stream movies and TV.

I would definitely recommend Utility Warehouse.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ashford, Kent Utility Warehouse  
very slow broadband keeps buffering
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    2 stars
thornton Utility Warehouse  

Loading...

  • 197 reviews, showing page 1 of 5, skip to page 1
  • 2
  • 3
  • 4
  • 5

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.

Broadband.co.uk