Utility Warehouse Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.
Recent Customer Ratings for Utility Warehouse
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 419 customer ratings since 2019-05-27 (Show all time ratings)
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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
222 Customer Reviews for Utility Warehouse
| Reviewer | Location | Reviewing | Date | Ratings |
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I was happy until recently. However I am now having to do regular housekeeping on my mailbox. If you are using a browser (I am on Outlook for email) you get no warning, even when the box is full, until peoples start phoning saying they have got a "mailbox full" message. As message size increases with photo attachments etc. this happens regularly. I know how to fix it (clear large inbox messages plus trash and spam, but it is a great nuisance. The mailbox size seems simply to small. I have at least one friend who has like me been using UWCLub for years who has just left because of this issue. |
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| Bob Owen | Sherborne | Utility Warehouse | 2020-05-20 | |
These have got to be the worst company ever. |
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| Jayson Martin | East Sussex | Utility Warehouse | 2020-05-19 | |
Fantastic Services and Broadband. We have both Virgin and UW BB in our home and many time we have had 0 service from Virgin and all had to use the standard UW service and it has never let us down. The customer service and technical support Utility Warehouse offers is excellent. Very happy customer. |
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| LuLu | North London | Utility Warehouse | 2020-05-18 | |
been with them 2 years only 1 break down not the cheapest as i am on monthly contract good so far |
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| gordon | northallerton | Utility Warehouse | 2020-05-13 | |
Great company had a issue to start but resolved really quick, great customer service |
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| Dawn | Nottingham | Utility Warehouse | 2020-04-27 | |
Excellent service, both from a technical aspect and in terms of customer service. Significantly outperforms our old Virgin connection, despite on paper Virgin having faster broadband... it turns out, the ping rage on Virgin is lower, and they restrict speeds on peak hours, which UW don't do. UW router is way better, reaching the top floor of our 3 storey house, as well as into the back garden. The kitchen is no longer a deadspot, and the 2 teenagers can game and whatsapp while we watch netflix, with no buffering on any of the 7 or 8 connected devices. We've not needed to call customer services for much, but when we have, they've been ace. Just had an email, literally today, to say our contract has expired, but the price stays the same. Brill. |
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| John Capstick | Exeter | Utility Warehouse | 2020-04-21 | |
Broadband was absolute rubbish from day 1, even with upgrading the router and paying even more money. the payment plan that you get put on is rubbish and if you don't stay on top of it you end up with hundreds of pounds in arrears. If you ring customer service, they are not helpful. I have recently left UW and have been left with a very HEFTY bill of almost £800 from the Arrears and penalties etc.. this company is a farce and I will be telling everyone of my internet contacts and personal friends to never join this club. to top it off, the person who signed me up and the person who signed her up left because of similar reasons and because problems were NEVER resolved. even after letting UW know that we are full time carers, that are unable to work, of a woman with dementia and numerous disabilities, would not give us any compensation. unlike the wonderful service we have been given by our current provider. |
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| Jolene Evans | Cardiff | Utility Warehouse | 2020-03-30 | |
Absolutely woeful service and now holding me to ransom. Im unable to leave my contract without penalty. I pay the premium package that guarantees 29mbs but I receive and average of 10 to 15mbs. When I ring up to complain they just fob me off |
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| John | LIVERPOOL | Utility Warehouse | 2020-03-16 | |
This is a great broadband service. Been a customer for 5 years and wouldn't switch plus I get other services included and money off shopping too. It's a brilliant concept that that I'm very confident with.i have a personal distributor who looks after my account and set it all up. This is the way to get the best deal so make sure you talk to someone, not do it yourself |
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| Jane | Newbury | Utility Warehouse | 2020-03-09 | |
When the Internet went live, It all seemed fine, performed a quick speed test and It clocked in at around 18mb/s, not as fast the previous provider but It's not too bad. Fast forward a week and the connection has already dropped, sat at around 0.4/0,6 mb/s and ~160 ping for the entire weekend. started the process to switch again already, cause these issues will keep popping up, and I'm not putting up with it for 3 years. Terrible internet, DO NOT go with them. The only reason I've given customer service 3 stars is because I've never actually spoken to them. |
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| Cameron Hine | Camber | Utility Warehouse | 2020-02-22 | |
My elderly parents in law were with Utility Warehouse for almost 22 years before they switched to another internet provider at Christmas to halve their bill. |
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| Laura Tulloch | Inverness | Utility Warehouse | 2020-02-19 | |
Utility Warehouse have gone down hill fast in my estimation. |
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| Gary | Oswaldtwistle | Utility Warehouse | 2020-02-15 | |
I am today 5-2-20, moving to Octopus for Gas and Electrics and Zen for broadband and phone. Trusted the ‘club’ for years with my bills as they promised to consistently keep their prices low. I found out I can save about £180 a year getting faster broadband from Zen and better service (Which recommended) and save £432 on energy from another higher rated provider, Octopus. |
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| A Verhoeven | Berkshire | Utility Warehouse | 2020-02-05 | |
AVOID!!!!!! |
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| skyur | Leeds | Utility Warehouse | 2020-01-30 | |
I recently joined this company on a recommedation and having read the reviews posted previous I can honestly say, I would think they are describing a different company. No issues whatsoever and even if I do, I have the details of a personal rep (The person who signed me up) who has said that he can assist should I need it, what other company gives you that. I guess its each to there own but for me its so far so good. I have recommended this company myself and as a resutl received a thank you from the company in the form of vouchers. So thumbs up for me |
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| Richard | Romford | Utility Warehouse | 2020-01-14 | |
I switched last year to Uw and have never experienced any issues I have ultra fibre and with a 3 story house and 4 children all using tv or computers it has never cut out of been slow. |
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| Lucy | Hampshire | Utility Warehouse | 2020-01-14 | |
Been with company 5 months never had any problems fab customer service even took time to phone me make sure I was happy and tech team were fab my Interent stop working phoned them wait 2mins and they could tell me I had switched the wireless button off on my router. Many benefits to this company as not just broadband u can get money off ur bills every month with cash back card I have referred all my friend and family and got vouchers from it |
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| Jacquelyn | Glasgow | Utility Warehouse | 2020-01-14 | |
Changed from Bt, we had such poor speed connection issues with them and had enough with their attitude of “if we come out and the problem is your fault we will charge you” that when we met a Utility Warehouse Distributor we were so ready to switch, we had the best package with Bt and were paying in the region of 80 quid pm now we have the the highest package from Utility Warehouse for 36.19pm to be precise. Initially the broadband and connection issues were all gone for a month, when they came back I rang UW and they detected a fault on the line (openreach maintain the network so not to do with your provider), the guy from their tech department was friendly and helpful and said that an engineer would visit to sort (no mention of if it’s our fault we have to pay |
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| Jordan | Taunton | Utility Warehouse | 2020-01-14 | |
I was previously with TalkTalk receiving around 70mb down and 20mb up paying £25 per month. Talktalk increased my bill by £2 after the first year which at the time I was outraged by (i deeply regret this now). |
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| Alex | Derbyshire | Utility Warehouse | 2020-01-10 | |
Right, not sure where to start. I have been with them for over 2 years and I thought of them as a good company till last month when my line got disconnected and I was with no Internet for a week. How appealing is that they wanted me to pay for nit using the Internet!!! Again, the bill came on the 2nd of January saying if the full payment won't pay by the 10th of January the service will be disconnected. I paid on the 8th and they still have disconnected the service!!! Now I am left with no work to do(I work from home),no homework for me as I am a student or my children. My disable son can't cope without YouTube videos(they help calm him down) and the whole family is affected. How appalling that the bill was payed before the date but they have cutted the service anyway. I will be at loss to my money for not having work to do. I still can't believe it. Overall the customer service was always good dealing with any problems I had up to today when they have disconnected the broadband despite no having arrears. Not sure what I am gonna do but I am definitely gonna challenge that. This is definitely out of order. |
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| Malwina | Abingdon | Utility Warehouse | 2020-01-10 | |
Broadband just doesn’t work. Poor signal and things don’t stay connected. Customer services are polite and pleasant but unable to replace and conflicting advice given. Landline will only work when plugged directly into the wall, won’t work when plugged in via the broadband filter. Reported multiple times but no real attempt to resolve. In process of switching to BT due to the above. |
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| Andrea | Hampshire | Utility Warehouse | 2020-01-03 | |
When it comes to customer service I really can't fault Utility Warehouse they are by far the best providers to date |
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| Lavern Robb¹ | Milton Keynes | Utility Warehouse | 2019-12-28 | |
Worked fine for 7 months then stopped one day, contacted utilities warehouse and they told us the only way to get it back was to upgrade to fiber pay an extra £5 a month and have to extend the contract by 18 months. We changed supplier because I didn't want to pay more and there were cheaper options available with other suppliers. |
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| Charlotte | Suffolk | Utility Warehouse | 2019-12-17 | |
The broad band router never got here was due on 4th, by the 10th still not here.& still with BT, !the electricity was more than ESB Elect. . My phone was still with BT. even though they said it was with them. The mobile was also still with BT. sorry guys you service lousy. |
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| Graham dea | Toftmonks | Utility Warehouse | 2019-12-11 | |
You would advise to stay away from this provider. |
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| Elodie Bocquet | London | Utility Warehouse | 2019-12-11 | |
Not fibre but good for line in/router. Occasional problems but very good customer service. |
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| Richard Watchus | Faversham | Utility Warehouse | 2019-11-08 | |
DO NOT TRUST! RIP OFF!!! |
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| Yasmin | Dorset | Utility Warehouse | 2019-10-30 | |
Absolutely shocking company,we have been in a dispute for 7 nearly 8 weeks in regard to our broadband through UW, they have pushed us from one person to another to try to sort this appalling service out we have asked for them to cancel our broadband account and they will not, we cannot watch Netflix which i am still having to pay for, i am having to use my mobile data on my handset to access the internet in my home, they have advised me that i need boosters to support the wifi service i am NOT recieving, then asking md to send the products to them so they can reset them and they should work then, telling me the walls in my home are too thick, telling me my printer which is attached to the pc is affecting the signal, then my neibours wifi is stopping my wifi from working, any excuse but the TRUTH,we are being charged £44 a month for a product i am not recieving, ofcom it is we have been extremely patient, UTILITY WAREHOUSE, you are SHARKS, i will never recommend anyone to your services you only think of the commission you are being rewarded for selling a dreadful service. |
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| Annonymous | Utility Warehouse | 2019-10-28 | ||
Terrible company, I initially had my gas and electric with UW and decided to take up broadband and home phone thinking I’d be saving money! After being a customer for a few months I was offered a switch comparison, lo and behold I’ve been paying an extortionate amount! For a single mother of two I feel like I’ve been well and truly ripped off! In total I was paying around £130 pm for gas, electric, home phone and broadband! My new provider for gas and electric are charging me £58 pm for both and my broadband is now £18 pm! Do not sign up with UW it’s a rip off!! |
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| Tinytina01061990 | Cambridgeshire | Utility Warehouse | 2019-10-15 | |
I've been with uw since 2014 and considered them a good company. However our internet is truly shocking, the mobile is expensive and I've just switched our energy as even Double Gold we were paying a high price for electricity especially. I'm a former distributor and cannot recommend them to any of my customers any more. |
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| anonymous | west yorkshire | Utility Warehouse | 2019-10-08 | |
I have had such up and down the internet in my life, it always seemed to cut off at peak times. The whole Utility Warehouse is a scam and do not let yourself get kidded by it, the speed would be up and down the whole time, I speed checked at 1 pm one day the download speed was 40.MB, with fives it had gone down to 0.30, this how much a joke it stay well away |
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| James Gilmour | Salford Uk | Utility Warehouse | 2019-09-30 | |
Honestly the worst wifi experience i’ve ever had, would NEVER recommend to anyone that has a house with more than 1 room as the wifi service won’t reach. Would give no stars if that was possible. My room is on the floor above the router and the wifi connection is extremely poor and whenever I am watching a video, buffering occurs to the point where I have to turn on my own data to access the internet. Appalling when I’m paying for fibre optic wifi. Save your money. |
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| Levia | Northamptonshire | Utility Warehouse | 2019-09-26 | |
I have been a customer for 20 years and although there have been the odd hiccups (and what company doesn't have them) have been very pleased with Utility Warehouse. Also when we moved we only had to make one phone call and they sorted everything out for us. |
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| Lis | Somerset | Utility Warehouse | 2019-09-19 | |
The broadband is pretty appalling. I've struggled for it to work properly even when sat right next to the hub. As for any adjacent rooms well there is no luck. And I live in a small ground floor 2 bed apartment. |
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| Annet | Utility Warehouse | 2019-09-16 | ||
Our Household have been with UW for nearly 3 years now, and I am not satisfied. They have sorted phone problems a few times, but the bill payers are regularly stung with unexpectedly high bills, which are not itemized or adequately explained. All they can do is promise a temporary reduction, followed by a later Hike in Bills. |
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| J | Sussex | Utility Warehouse | 2019-09-13 | |
the only thing I can say they are the most greedy company I have ever dealt with don't go near them also the most dearest wifi per month |
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| clifford wilde | portsunlight wirral | Utility Warehouse | 2019-09-04 | |
Broadband problems for months since I switched from BT. Three new routers and two visits from Open Reach and Utility Warehouse are still saying it's not their equipment that's at fault. I've spent days on the 'phone going over and over the same solutions and nothing has worked. I'm buying my own router and will be saying Goodbye to Utility Warehouse |
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| Prowse | weston super mare | Utility Warehouse | 2019-08-28 | |
Shocking customer service. Insisting we restart our contract for moving house to another 18 months or pay £150 fee for finishing contract early. Speed/ router are complete crap and the internet is constantly cutting out. Only two of us in a small flat so no excuse for this. Would rather close the contract that give them a penny more than they are due. Complete scam! Avoid!! |
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| Pauline | Edinburgh | Utility Warehouse | 2019-08-21 | |
After having some technical issues with my internet provider,like the first time with out internet for about a week and no phone too,the second time with phone again and the internet speed very low,again for another week,this all in the first 7 months of contract the last thing I wanted is to renew my contract. Now I m moving address so I phone them to transferred my internet into the new address, when things here getting to the end this lady told on the phone that my contract would start again on the transferring date so I said that I was expecting a fee for this but not a renewal, so I told that I would thing about it and would phone her back on the next day to tell her my decision and she said that I had to make a decision straight away or she cut me off, I just said ok do what you like and turned the phone down on her. My question is it legal that your internet provider on a moving address situation demands a renewal even when you not satisfied with the service? Because during those two weeks of having technical issue they got compensation from open reach and me as a customer with out service got nothing. Who defends the customers when they been abused? Please advise |
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| Nuno | Kings Lynn | Utility Warehouse | 2019-08-18 | |
Can’t fault the service, same if not better speed than I was getting with BT (I think they put a block on it at peak times). The router is Equivalent to BT smart hub in that I can get good signal in every room. This was not the case on virgin and sky who I have had in the past. |
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| Paul | Bolton | Utility Warehouse | 2019-08-04 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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