Utility Warehouse Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Utility Warehouse.
Recent Customer Ratings for Utility Warehouse
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 491 customer ratings since 2020-02-28 (Show all time ratings)
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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
239 Customer Reviews for Utility Warehouse
Reviewer | Location | Reviewing | Date | Ratings |
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Appalling speeds - today getting 3.61 download. Always on and off. Unreliable in the extreme. Keep trying to get me to upgrade, promised 11 mbps at present, as I say getting 3.61. 4 years of poor service. No problems with distance from router, not a high traffic area. Despite security settings on router, lots of people piggybacking. Change router reluctantly if I pester them. |
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Sioux Allen | Isle of Wight | Utility Warehouse | 2021-01-26 | |
The absolute worse, buck passing, overcharging, lack of customer service bunch, I have ever had the displeasure to deal with. They are downright dishonest. They still owe us money to this day. Steer well clear |
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Dr Clive Shrubsole | Oxfordshire | Utility Warehouse | 2021-01-04 | |
Very frustrating service as it drops out frequently and now my speeds are buggered. feels like i am constantly contacting them with a problem. |
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sam | essex | Utility Warehouse | 2020-12-05 | |
Broadbank speed NIL Reliablilty NIL |
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Jane Thorne | North London | Utility Warehouse | 2020-11-30 | |
Been with UW since 2013 and had utilities, broadband and cashbackcard. |
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Scottie | Dudley | Utility Warehouse | 2020-10-27 | |
30 years of electricity and gas with different suppliers. 10 years of broadband with different suppliers. Utility Warehouse is the most useless company I have ever dealt with. Slowest broadband ever, extortionate fees and everyone passing the buck. Avoid them at all costs. Don't be fooled. They've lost over £10,000 long term just to make £175 cancellation fee short term. |
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Niraj Kapur | Milton Keynes | Utility Warehouse | 2020-10-23 | |
So UW were supposed to cancel my NowTV when I switched, they didn't, so i ended up getting billed for £100 by NowTV and UW won't take responsibility. |
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Gareth | PLYMOUTH | Utility Warehouse | 2020-10-14 | |
Have just upgraded my broadband and according to the Broadband Dept it should have shown no problems, well it has made no difference whatsoever. My son is still getting terrible connection with it cutting out constantly. We are not happy at all that they did not tell the truth! Its terrible. |
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Sharon Thorne | Camborne | Utility Warehouse | 2020-10-12 | |
I have been a UW member since 2004. I am very pleased with all I get. I have landline, broadband and utilities all together. |
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Mike Barn ard | Worthing, West Sussex | Utility Warehouse | 2020-09-11 | |
I joined this company nearly 5 years ago on a recommendation and readIng some of these reviews baffles me. They seem to be describing a different company! |
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Heather Duff | Bedfordshire | Utility Warehouse | 2020-07-27 | |
Its VERY slow & doesn't reach many areas of the house! |
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M | BN211DL | Utility Warehouse | 2020-07-15 | |
awful company to go with completely regret changing. broadband drops out after a few minutes of using it.have now been told me cant get out of contract as its after 14 days of joining even though we have only had the internet since 30/06/2020. so they send the equipment out after the 14 days so you are tied into the contact!! Disgusting customer service are not helpful at all. Will not recommend them what so ever... |
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roo | east sussex | Utility Warehouse | 2020-07-07 | |
I had the standard subscription and the speed was somewhere at 9Mbs download. It often doesn't work. Works in the area. After I switched to the 60Mbs subscription, the speed is between 3-5Mbs. The phone doesn't work even today. All after work and cable changes. I gave up contacting by phone. One year with minimum speed and the highest subscription. |
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Daniel | London | Utility Warehouse | 2020-06-29 | |
I’m paying for standard broadband and as I am only 1/4. Mile from the broadband mast wondering why I’m not getting better speeds |
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Jean Willis | Chorley | Utility Warehouse | 2020-06-25 | |
Where do I start, I read through most comments and I feel your pain and disappointment, especially feel for the lady who had 450quid taken from her. Shocking. |
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Liam | London | Utility Warehouse | 2020-06-25 | |
Disgusting service, broadband down a few times per day, apparently not fixable, speed like in 90' even though we are paying for super fast BB. Smart meter not working, they expect asolution withinh a year. An absolute disgrace |
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Inge | Birmingham | Utility Warehouse | 2020-06-16 | |
I wish to express my disappointment at your company's behaviour and unprofessionalism ever since COVID19. |
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Shahab | Kent | Utility Warehouse | 2020-05-29 | |
I was happy until recently. However I am now having to do regular housekeeping on my mailbox. If you are using a browser (I am on Outlook for email) you get no warning, even when the box is full, until peoples start phoning saying they have got a "mailbox full" message. As message size increases with photo attachments etc. this happens regularly. I know how to fix it (clear large inbox messages plus trash and spam, but it is a great nuisance. The mailbox size seems simply to small. I have at least one friend who has like me been using UWCLub for years who has just left because of this issue. |
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Bob Owen | Sherborne | Utility Warehouse | 2020-05-20 | |
These have got to be the worst company ever. |
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Jayson Martin | East Sussex | Utility Warehouse | 2020-05-19 | |
Fantastic Services and Broadband. We have both Virgin and UW BB in our home and many time we have had 0 service from Virgin and all had to use the standard UW service and it has never let us down. The customer service and technical support Utility Warehouse offers is excellent. Very happy customer. |
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LuLu | North London | Utility Warehouse | 2020-05-18 | |
been with them 2 years only 1 break down not the cheapest as i am on monthly contract good so far |
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gordon | northallerton | Utility Warehouse | 2020-05-13 | |
Great company had a issue to start but resolved really quick, great customer service |
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Dawn | Nottingham | Utility Warehouse | 2020-04-27 | |
Excellent service, both from a technical aspect and in terms of customer service. Significantly outperforms our old Virgin connection, despite on paper Virgin having faster broadband... it turns out, the ping rage on Virgin is lower, and they restrict speeds on peak hours, which UW don't do. UW router is way better, reaching the top floor of our 3 storey house, as well as into the back garden. The kitchen is no longer a deadspot, and the 2 teenagers can game and whatsapp while we watch netflix, with no buffering on any of the 7 or 8 connected devices. We've not needed to call customer services for much, but when we have, they've been ace. Just had an email, literally today, to say our contract has expired, but the price stays the same. Brill. |
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John Capstick | Exeter | Utility Warehouse | 2020-04-21 | |
Broadband was absolute rubbish from day 1, even with upgrading the router and paying even more money. the payment plan that you get put on is rubbish and if you don't stay on top of it you end up with hundreds of pounds in arrears. If you ring customer service, they are not helpful. I have recently left UW and have been left with a very HEFTY bill of almost £800 from the Arrears and penalties etc.. this company is a farce and I will be telling everyone of my internet contacts and personal friends to never join this club. to top it off, the person who signed me up and the person who signed her up left because of similar reasons and because problems were NEVER resolved. even after letting UW know that we are full time carers, that are unable to work, of a woman with dementia and numerous disabilities, would not give us any compensation. unlike the wonderful service we have been given by our current provider. |
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Jolene Evans | Cardiff | Utility Warehouse | 2020-03-30 | |
Absolutely woeful service and now holding me to ransom. Im unable to leave my contract without penalty. I pay the premium package that guarantees 29mbs but I receive and average of 10 to 15mbs. When I ring up to complain they just fob me off |
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John | LIVERPOOL | Utility Warehouse | 2020-03-16 | |
This is a great broadband service. Been a customer for 5 years and wouldn't switch plus I get other services included and money off shopping too. It's a brilliant concept that that I'm very confident with.i have a personal distributor who looks after my account and set it all up. This is the way to get the best deal so make sure you talk to someone, not do it yourself |
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Jane | Newbury | Utility Warehouse | 2020-03-09 | |
When the Internet went live, It all seemed fine, performed a quick speed test and It clocked in at around 18mb/s, not as fast the previous provider but It's not too bad. Fast forward a week and the connection has already dropped, sat at around 0.4/0,6 mb/s and ~160 ping for the entire weekend. started the process to switch again already, cause these issues will keep popping up, and I'm not putting up with it for 3 years. Terrible internet, DO NOT go with them. The only reason I've given customer service 3 stars is because I've never actually spoken to them. |
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Cameron Hine | Camber | Utility Warehouse | 2020-02-22 | |
My elderly parents in law were with Utility Warehouse for almost 22 years before they switched to another internet provider at Christmas to halve their bill. |
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Laura Tulloch | Inverness | Utility Warehouse | 2020-02-19 | |
Utility Warehouse have gone down hill fast in my estimation. |
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Gary | Oswaldtwistle | Utility Warehouse | 2020-02-15 | |
I am today 5-2-20, moving to Octopus for Gas and Electrics and Zen for broadband and phone. Trusted the ‘club’ for years with my bills as they promised to consistently keep their prices low. I found out I can save about £180 a year getting faster broadband from Zen and better service (Which recommended) and save £432 on energy from another higher rated provider, Octopus. |
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A Verhoeven | Berkshire | Utility Warehouse | 2020-02-05 | |
AVOID!!!!!! |
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skyur | Leeds | Utility Warehouse | 2020-01-30 | |
I recently joined this company on a recommedation and having read the reviews posted previous I can honestly say, I would think they are describing a different company. No issues whatsoever and even if I do, I have the details of a personal rep (The person who signed me up) who has said that he can assist should I need it, what other company gives you that. I guess its each to there own but for me its so far so good. I have recommended this company myself and as a resutl received a thank you from the company in the form of vouchers. So thumbs up for me |
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Richard | Romford | Utility Warehouse | 2020-01-14 | |
I switched last year to Uw and have never experienced any issues I have ultra fibre and with a 3 story house and 4 children all using tv or computers it has never cut out of been slow. |
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Lucy | Hampshire | Utility Warehouse | 2020-01-14 | |
Been with company 5 months never had any problems fab customer service even took time to phone me make sure I was happy and tech team were fab my Interent stop working phoned them wait 2mins and they could tell me I had switched the wireless button off on my router. Many benefits to this company as not just broadband u can get money off ur bills every month with cash back card I have referred all my friend and family and got vouchers from it |
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Jacquelyn | Glasgow | Utility Warehouse | 2020-01-14 | |
Changed from Bt, we had such poor speed connection issues with them and had enough with their attitude of “if we come out and the problem is your fault we will charge you” that when we met a Utility Warehouse Distributor we were so ready to switch, we had the best package with Bt and were paying in the region of 80 quid pm now we have the the highest package from Utility Warehouse for 36.19pm to be precise. Initially the broadband and connection issues were all gone for a month, when they came back I rang UW and they detected a fault on the line (openreach maintain the network so not to do with your provider), the guy from their tech department was friendly and helpful and said that an engineer would visit to sort (no mention of if it’s our fault we have to pay |
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Jordan | Taunton | Utility Warehouse | 2020-01-14 | |
I was previously with TalkTalk receiving around 70mb down and 20mb up paying £25 per month. Talktalk increased my bill by £2 after the first year which at the time I was outraged by (i deeply regret this now). |
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Alex | Derbyshire | Utility Warehouse | 2020-01-10 | |
Right, not sure where to start. I have been with them for over 2 years and I thought of them as a good company till last month when my line got disconnected and I was with no Internet for a week. How appealing is that they wanted me to pay for nit using the Internet!!! Again, the bill came on the 2nd of January saying if the full payment won't pay by the 10th of January the service will be disconnected. I paid on the 8th and they still have disconnected the service!!! Now I am left with no work to do(I work from home),no homework for me as I am a student or my children. My disable son can't cope without YouTube videos(they help calm him down) and the whole family is affected. How appalling that the bill was payed before the date but they have cutted the service anyway. I will be at loss to my money for not having work to do. I still can't believe it. Overall the customer service was always good dealing with any problems I had up to today when they have disconnected the broadband despite no having arrears. Not sure what I am gonna do but I am definitely gonna challenge that. This is definitely out of order. |
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Malwina | Abingdon | Utility Warehouse | 2020-01-10 | |
Broadband just doesn’t work. Poor signal and things don’t stay connected. Customer services are polite and pleasant but unable to replace and conflicting advice given. Landline will only work when plugged directly into the wall, won’t work when plugged in via the broadband filter. Reported multiple times but no real attempt to resolve. In process of switching to BT due to the above. |
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Andrea | Hampshire | Utility Warehouse | 2020-01-03 | |
When it comes to customer service I really can't fault Utility Warehouse they are by far the best providers to date |
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Lavern Robb¹ | Milton Keynes | Utility Warehouse | 2019-12-28 | |
Worked fine for 7 months then stopped one day, contacted utilities warehouse and they told us the only way to get it back was to upgrade to fiber pay an extra £5 a month and have to extend the contract by 18 months. We changed supplier because I didn't want to pay more and there were cheaper options available with other suppliers. |
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Charlotte | Suffolk | Utility Warehouse | 2019-12-17 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Utility Warehouse are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Utility Warehouse.
