303 Customer Reviews over 8 pages
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- Location
- Somerset,UK
- Reviewing
- Utility Warehouse
- Date
- 2024-04-12
- Comments
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I only changed to Utility Warehouse because of the bundle deal with my electric & mobile. My provider before was fantastic & I didn’t want to change. I’d also tried UW years ago & it was awful then but thought hopefully they’d be better now. No, awful signal dropping in & out constantly, was told there was something wrong with the wall socket in the house (it worked perfectly 2 days previous with Sky). I’ve cancelled & gone back to Sky.
- Location
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- Location
- Devon
- Reviewing
- Utility Warehouse
- Date
- 2024-03-24
- Comments
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Shouldn't be so surprised such low prices. Only get what you pay for as they say. Terrible instructions with any item who knew we had 2 lines 5g & 2.4htz. Sadly both just as bad as each other. Slow or completely dropping out. No homework for the children as nobody available on the phone to help at weekends. Not happy at all
- Location
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- Location
- Leicester
- Reviewing
- Utility Warehouse
- Date
- 2023-12-16
- Comments
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Do not buy from this godawful broadband provider, We called them up countless times so they can hopefully fix the slow internet issue but as of right now the internet is still awful. They advised replacing the wifi box however its still terrible. They will throttle your internet connection too, stay far away from this terrible brand.
- Location
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- Location
- Bournemouth
- Reviewing
- Utility Warehouse
- Date
- 2023-12-01
- Comments
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We were really hopeful of UW and cancelled our reliable broadband, however UW broadband couldn’t get to a second room. When I called they suggested my walls were too thick and sent two boosters out, that didn’t help either. Said it was my issue as signal to router was great, but even a device 2 foot from it dropped in and out. They were good cancelling it and everyone I spoke to was nice, but the actual broadband is shocking.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-11-25
- Comments
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The customer service was good but the speed, reliability and satisfaction isn’t. We first lost our Wi-Fi randomly, we paid all the bills and the light was still the right colour. However it did not work. It takes forever to turn back on and it randomly cuts out, leaving all of our family without Wi-Fi for a long time. This is very slow and annoying especially for people who need the Wi-Fi to work at home or whatever. I think it would be great if it stopped randomly not working without showing any signs to why and the reliability was a lot more trustworthy.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-11-25
- Comments
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When the Wi-Fi works it is very good and strong however sometimes it just switches of and takes ages to turn back on. I would recommend as long as you are patient when it turns off because it happens a lot.
- Location
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- Location
- Smith
- Reviewing
- Utility Warehouse
- Date
- 2023-11-02
- Comments
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When it works it’s fast but it’s so unreliable. When first installed the 2.5 and 5 were combined which meant our security gear which only used 2.5 would not work. That was then separated so we now have the choice. But it was still unreliable and they claimed it was incompatibility with my kit. First it was then wifi extender then my Sonos sound system and then my VPN. It would log on but with no internet connection which was extremely frustrating. So it was all my fault - not recommended.
- Location
-
- Location
- Wakefield
- Reviewing
- Utility Warehouse
- Date
- 2023-10-11
- Comments
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main reason is poor broadband speed and signals- terrible. I am lucky to cancel within cooling off period without extra charges. Customer services were ok but unable to resolve the issue
- Location
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- Location
- United kingdom
- Reviewing
- Utility Warehouse
- Date
- 2023-09-24
- Comments
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Uw decided to stop my internet without telling despite an agreed payment plan im on and have paid the majority of that off while charging £100 per month which i pay off, 5 days without internet
- Location
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- Location
- Isle of Wight
- Reviewing
- Utility Warehouse
- Date
- 2023-09-21
- Comments
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Terrible service. Have now been without phone line and internet for 4 weeks. We are pensioners with health problems but despite complaints have received no updates or action. Have now missed a appointment with a consultant neurologist. Our heating is controlled by internet so have no heating. Cannot print anything. Asked for unlimited data for mobile phone whilst without internet and they have the audacity to be charging us extra for that. The stress and worry for us is unacceptable.
- Location
-
- Location
- Rct
- Reviewing
- Utility Warehouse
- Date
- 2023-08-16
- Comments
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If I could give it 0 I would . Appalling broadband . Worse I've encountered. We can't even get on normal channels through sky . So we are having to use our firestick to watch some telly . But even all the channels on there are not working . Got fed up of reporting it and they say its fine . Can't wait for contract to end .
- Location
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- Location
- Epsom
- Reviewing
- Utility Warehouse
- Date
- 2023-07-17
- Comments
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Horrible WiFi connection, can barely stream a video at 114p resolution (no exaggeration) and I end up using my hotspot 90% of the time. Customer service keeps making excuses saying they are using copper wires and promised to upgrade to fibre optic but the broadband is still the same old rubbish. Who is still using copper wires? Waste of money and a scam.
- Location
-
- Location
- Nottingham.
- Reviewing
- Utility Warehouse
- Date
- 2023-07-04
- Comments
-
Very unreliable broadband.Drops aleast once somtimes twice aday.Was with EE should never have left them.Would I recommend u>w broadband that a emphatic NO
- Location
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- Location
- STANFORD-LE-HOPE
- Reviewing
- Utility Warehouse
- Date
- 2023-06-11
- Comments
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I am paying for 3 eero boosters still I can only get internet in 3 rooms.talking to an UW operator last week admitted I’m only getting half speed,(no offer of a refund there) appalling service would not recommend worst thing ever changing from sky roll on the 14th going back to sky broadband it will nice not to spend endless hours watching the television buffering
I pay in the region of nearly £50 a month with an House phone ,and have had endless scam calls something I never had before
- Location
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- Location
- Gourock
- Reviewing
- Utility Warehouse
- Date
- 2023-06-09
- Comments
-
Unreliable broadband provider. Slow and unstable dropping connection constantly. Customer service is decent but unable to resolve issue. Due money back as speeds unable to reach minimum guarantee they provided at the start of the contract.
- Location
-
- Location
- Wirral
- Reviewing
- Utility Warehouse
- Date
- 2023-05-22
- Comments
-
Rubbish broadband, keeps dropping out and slow. Can't wait to finish contract.
- Location
-
- Location
- Staffordshire
- Reviewing
- Utility Warehouse
- Date
- 2023-05-07
- Comments
-
Moved to UW from Virgin as was paying over the odds and virgin cust service was pants. UW cust service is UK based and often im speaking to a human within 3 rings!! Broadband speed is good, got three kids and we can all stream and video call at once. The router has 5G aswell as traditional cable, so can put different devices on the separate connections. Often virgin or cable goes down in th street , and I can still continue to work/stream/video call using the 5G network on the router, brilliant!
- Location
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- Location
- STOCKTON-ON-TEES
- Reviewing
- Utility Warehouse
- Date
- 2023-05-01
- Comments
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Joined these last august as I was quoted 156pound for energy… was told the more services I took the cheaper it would be. Got broadband mobile cash back card… I’m not paying the 156 pounds a month it has doubled to 300 a month
- Location
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- Location
- UK
- Reviewing
- Utility Warehouse
- Date
- 2023-04-27
- Comments
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I have spent months working with UW to try and correct an error they made with our Meter readings which resulted in a significant overcharge. They have had numerous opportunities to issue a correct bill but have failed. They have since cut off our mobile and broadband services and threatened to refer us to Debt collection agencies. Due to their error we are now without broadband access as we try and sort out their mess. Great when we work from home! UWs response? If you don't like it go to the Ombudsman - obviously we have! Never been treated so poorly by a Utility company before...
- Location
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- Location
- Sandbach
- Reviewing
- Utility Warehouse
- Date
- 2023-04-16
- Comments
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Given up with this service. Unreliable, intermittent..internet at best, programs start then I get the dreaded white spinning circle...despite the TV being directly linked to the latest router. I dont even contact the company any more...they have no solutions. They are increasing the price for a service I just aint getting. Company speed tests state the service is fine, when I do my own test directly via TV, I get no service, intermittent connection or dropping in and out over the duration of the test(s). Im now looking at alternate service providers who will actually deliver actual internet speeds consistently with no drop out.
- Location
-
- Location
- Sevenoaks
- Reviewing
- Utility Warehouse
- Date
- 2023-03-28
- Comments
-
Great service
Upgraded to FTTP
- Location
-
- Location
- Nottinghamshire
- Reviewing
- Utility Warehouse
- Date
- 2023-03-27
- Comments
-
Broadband reliability is absolutely shocking and annoyingly tied in for 18 month.
- Location
-
- Location
- Margate
- Reviewing
- Utility Warehouse
- Date
- 2023-03-26
- Comments
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From beginning the broadband services was excellent but recently I returned the two eero to them still sit in the boxes for one whole year, never been open and been charged for entire time.
I decided to send them back, after UW received them and since then my broadband connection non stop dropping. A very disappointing with their absolute disgusting services.
I will then back to BT which I'm happy to pay for.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2023-03-24
- Location
-
- Location
- nw london
- Reviewing
- Utility Warehouse
- Date
- 2023-03-16
- Comments
-
The worst broadband i have had so far...loses connection.....upload and download are slow alot of the time, never near whats been quoted.
- Location
-
- Location
- Evans
- Reviewing
- Utility Warehouse
- Date
- 2023-01-31
- Comments
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Excellent customer service, spoke to a guy within minutes who helped me to set my router up.
- Location
-
- Location
- Maidstone
- Reviewing
- Utility Warehouse
- Date
- 2023-01-16
- Location
-
- Location
- Southend on Sea
- Reviewing
- Utility Warehouse
- Date
- 2023-01-15
- Comments
-
Broadband is forever cutting out. When you call the customer service team all they suggest is getting a new router every time. If your connection fails between Saturday 16:30 and Monday 7.59 then you're completely buggered because they are closed, no out of hours provided.
We upgraded to ultra last year and no difference than before.
DO NOT SIGN UP TO UW
- Location
-
- Location
- Fareham
- Reviewing
- Utility Warehouse
- Date
- 2022-10-16
- Comments
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Told minimum speed would be 31mb, lucky to get half that. Customer Service trying to fob me off by saying my minimum speed is 13mb, despite what my contract states. Already got 1 complaint in with Ofgem, looks like another will be going in with ofcom. Only been with these clowns 2 months !!
- Location
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- Location
- Manchester
- Reviewing
- Utility Warehouse
- Date
- 2022-10-07
- Comments
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I was happy at first as the price was better for what I was using. Less than one year in and my router drops signal every other day. My bills are never the same and I only use broadband. Customer service line is always at least a 1 hr wait. Really disappointed
- Location
-
- Location
- Cheshire
- Reviewing
- Utility Warehouse
- Date
- 2022-09-25
- Comments
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Was with NowTV and perfectly happy. Moved broadband to Utility Warehouse as I could fix energy prices at a better price than elsewhere.
Broadband is a total joke - constantly disconnecting from the internet, constantly losing Wi-Fi connection. A hour doesn’t go by without having to reboot the router. Am on second router now, exact same problems. With government new energy deal, I’m not even saving any money over another company but stuck into a contact with awful broadband. Customer service line has been quite attentive, but can’t resolve the issue. Don’t take this product.
- Location
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- Location
- Uffculme Devon
- Reviewing
- Utility Warehouse
- Date
- 2022-09-20
- Comments
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Just taken on Utility Warehouse Ultra + home phone and broadband this week. I received the router within the promised five working days. It was very easy to set up and working within 10 minutes. Am getting speeds of up to 75 download and 18 upload. Signal steady and reliable. Our grandson who likes some hefty gaming is even happy with good strong levels upstairs and down. Very pleased.
- Location
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- Location
- Cheshire
- Reviewing
- Utility Warehouse
- Date
- 2022-08-31
- Comments
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This is by far and away the WORST WiFi I have ever had the displeasure of being connected to, you can’t even watch a simple YouTube video in 480p without it buffering, I could do that with a doddle when YouTube was invented!! It randomly goes on strike every few hours and completely cuts out, absolute disgrace.
- Location
-
- Location
- BRIDGEND
- Reviewing
- Utility Warehouse
- Date
- 2022-08-27
- Comments
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Broadband was diabolical when we first signed up a number of years ago, couldn't get us connected for nearly 1 month so we came out of the contract.
Since the news of energy bills raising so much, we decided to give them another go after recommendations by a friend.
Still no change in the company, Internet is absolute rubbish and as far as getting back in touch with you within 4 working days of receiving an email, UW haven't replied to my wifes email of over 3 weeks ago and so far mine neither that was sent to them nearly 1 week ago.
- Location
-
- Location
- Barnard Castle
- Reviewing
- Utility Warehouse
- Date
- 2022-07-11
- Comments
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Been with UW since 2008 and they were a revelation back then and still are in my opinion.
Electricity is cheapest in the UK (check any price comparison site to see if you can find a cheaper price) and the free LED light bulbs is a genuine one - we had 115 lightbulbs installed at no cost in 2019 and if they break (and they do) free replacements are sent out within a day or two.
We can't get gas as we're out in the wilderness. Their mobiles are fine as they piggyback on O2 network.
The cash back card is brilliant - usually knocks £30-£40 per month off my utility bill.
Broadband is great - typically 32Mb download despite being miles from anywhere.
I'm really surprised to read of so many problems people have had with UW as my experience has been great.
The problems others have found with their broadband may be due to a few reasons that I can think of.
1. UW having to use BT/Openreach equipment in the exchange local to the customer. If the local exchange is LLU (local loop unbundled) then that means UW and other providers can put their equipment into the exchange. If it's not LLU then every provider is stuck with BT equipment. You can check this on www.Samknows.com
Certainly when we swapped from BT to UW in 2008 our broadband speed jumped by more than 50% overnight as it was UW kit in the exchange.
2. The second problem (my parents had this) was 'contention ratio' which is how many homes and businesses are connected to the internet at the local exchange and many people are using internet enabled devices in each of these homes and businesses. Think about how many new housing estates have been built nearby and how many kids there are all with games consoles, streaming Netflix, Spotify and so on. My parents orifginal broadband would be about 4Mb during the day then when the kids came home from school it was unusable at maybe 0.2Mb. Not UWs fault - it was a 100% BT/Openreach exchange and was not LLU so UW (and all other providers) had to use BT/ Openreach equipment and could do nothing about it.
3. The last problem I can think of (we had this when we lived in Worcester and wanted to upgrade to fibre) could be that all high speed connections in the local exchange (or the green BT cabinet nearby) may already be taken in which case there is no additional capacity.
I'm not a telecomms engineer so no expert but I have had great service and reliability, cheap prices and can't see myself ever moving away from UW. I'm just sorry to hear so many people haven't had the great experience I've had.
- Location
-
- Location
- Sandhurst
- Reviewing
- Utility Warehouse
- Date
- 2022-06-17
- Comments
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Dear Utility Wearhouse customer service please understand that people have lots of difficulties to pay bills. Don't ask your client who wants to cancel broadband contract "Don't you have smart TV?" Honestly I don't but don't make me less of a person that I don't. Kind regards
- Location
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- Location
- Wrexham
- Reviewing
- Utility Warehouse
- Date
- 2022-06-12
- Comments
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So from the start the WiFi connection has been shocking slow speeds the lot. Phoned up and we ended up going for a higher per month price in order to get a better router as they stated there was nothing wrong with the connection so money spent at still as bad absoulty awful router is at the bottom of the stairs in a standard 3 bed council house and I can't get a decent connect in the half the router is in the other half of the house keeps cutting in and out all the time upstairs I don't connect at all
- Location
-
- Location
- London
- Reviewing
- Utility Warehouse
- Date
- 2022-05-24
- Comments
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this wifi has caused me numeral problems, mixed with its 2-day long wifi drops and slow download speed. this wifi is to avoid FOREVER.
- Location
-
- Location
- Reviewing
- Utility Warehouse
- Date
- 2022-05-17
- Comments
-
Couldn’t fault it - came up much faster than my virgin
- Location
-
- Location
- Swindon
- Reviewing
- Utility Warehouse
- Date
- 2022-05-11
- Comments
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Absolute scandal of a company. Have just left them and they are trying to bill me for another full month of services that I no longer have provision or contract or services for. They have also tried to add a £10 disconnection fee! Absolute scandal, they are child of TalkTalk so no wonder they are a nasty evil provider who do not believe in letting customers leaving and will do anything it takes to grab extra money off you. Best advice - never sign up to them in the first place - thieves and scoundrels.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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