Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3.2 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 9307 customer ratings since 2018-11-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3201 Customer Reviews for Virgin Media

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Reviewer Location Reviewing Date Ratings
Absolutely disgusting service they have been ripping my mum off for years! They are terrible to get hold off. STAY AWAY FROM THEM. they do not care for customers. They say they will get back to you they are liars.
Dartford Virgin Media  
Copy of my complaint email to Virgin CEO Lutz Schueler:

Dear Mr Shueler,

I am writing this email whilst on hold with your customer service team, 41 minutes in at this point, being passed from customer service to cancellations and back....

I have been a customer of Virgin for over 15 years and have had enough over the last month with my broadband not working properly. After giving Virgin over 9 attempts to resolve the issue I have now decided to cancel the contract as I cannot afford to be taking time off for your engineers to visit and being late for work whilst trying to resolve the issues. Not to mention the many hours spent on the phone with your customer service, wasting my evenings and weekends.

1 hour 3 minutes on the phone with customer service & counting.....

I have now been told that I will have to pay a penalty as I am contracted to Virgin until February 2020... this after paying you for a service that you were unable to provide. I am sure that under my consumer rights I should not be penalised for cancellation of a service that you did not provide adequately.

Oh, I have just been advised that customer service closes @ 9pm and that someone will call me tomorrow. Over an hour on the phone...wow!

This attempt to play hardball with customers and pressure/ force them to keep parting with their money for an inferior, sometimes non existent service will only lead to Virgin Media gradually losing total confidence from their customers and as you well know bad reviews travel much wider than good ones.

One of the issues that pushed me over the edge, was Virgin's total disregard for their customers time, offering a discount of £32, for not providing adequate service for a month impacting on homework, coursework, working from home and general tasks which are all very dependent on having an internet connection. In addition the 2 days off work for engineers visits, being late for work and a wild guess of 10's of hours wasted on the phone with customer service - at least it felt that long. Plus penalty clauses for termination of a service not received as paid for.

I would like to think that a reputable company the size of Virgin respects and treats their loyal customers fairly, which is why I have gone to the principal directly with this predicament. Normally large organisations take their lead from the top and are the mirror image of their leaders.

I would like you to intervene, contact your cancellation team, to advise them that they are entitled to only 3 attempts to resolve the issues - let alone 9 attempts, before they are obliged to accept my termination of the contract without any further penalty charges applying.

On another note, I have been contemplating moving all 4 of our mobile telephone contracts to Virgin Mobile, actually moved the 1st one just last weekend - which I am now thinking was a mistake and maybe I should utilise the 14 day return/ cancellation period. All of Virgin Media should be very careful how they treat their customers as there may be knock on consequences if consumers feel that they are taken for granted. Customers are easily lost but very difficult to then regain their trust.

I will await your response for the next 7 days, until Thursday 24th October 2019, after which I will be forced to make a formal complaint to OFCOM and request their recommendations on my consumer rights relating to this complaint.

I most sincerely hope that you will respond to this complaint and use it to try to improve Virgin Media's service provided to it's customers, as well as change my current impression of the company, too big to care about their customers views.


Best regards

*THE RESPONSE*:

We would like to thank you for taking the time to contact us today.
We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.
Lutz is currently not available to deal with your complaint personally, however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.
We look forward to discussing this matter with you in the future.
Kind regards,
Roopa Murugan
On behalf of Lutz Schuler.

Nearly 4 weeks have passed, nothing more from the CEO's office, I do wonder where this disdain for customers comes from, from the top maybe?


I THEN HAD THIS EMAILED TO ME:

Get the Bigger bundle with M200 Fibre Broadband for £49 a month, if you stay.. Show images

Hello Nik,
We're really sorry to hear you want to leave Virgin Media.
Before you go, there's this exclusive deal we're hoping can change your mind.

If you stay with us for another 12 months, we'd like to give you the Bigger bundle with Maxit TV, M200 Fibre Broadband and inclusive weekend calls to UK landlines, for just £49 a month for a whole year.ˆ Then standard pricing (currently £83) after that.
Keep enjoying more of the good stuff, for less
With this exclusive offer, you'll get:

M200 Fibre Broadband with
an average download speed of 213Mbps†
Over 230 channels

All the action on BT Sport, including selected Premier League
and UEFA Champions League in 4K on BT Sport 4K UHD*
With European Rugby
Loads of incredible channels in glorious HD
Tons of brilliant TV Box Sets and Virgin TV Exclusives
Plus, Talk Weekends, which includes weekend calls
to UK landlines, Virgin Mobiles and 0870 numbersϫ
All for just £49 a month for 12 months,
if you decide to keep your Virgin Media services.

Does this tempt you a little?

MY RESPONSE:

I clicked on the link and accepted their offer to stay, IDI0T!!!!!!!


THEIR CONFIRMATION OF MY NEW CONTRACT:

Hi Nik,

Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.
Quick recap of what you now enjoy:
Your new package now includes:
TV: Maxit TV
Broadband: Discount - M100 Fibre Broadband
We've removed:
TV: Full House TV (XL)
Broadband: M200 Fibre Broadband

Here's how your changes affect your next bill:
Your next bill will be generated on 27th November 2019
Your next payment is due on 12th December 2019
Your new monthly bundle cost is: £56.75*.
Your next bill will be £45.04* which includes CR £11.71 to cover your changes up until your next bill period. There is also a one-off charge of 0.00 for installation or activation.

We've attached a receipt will full details of your new package, plus all the details of costs. If you have any questions about your bill, please visit My Virgin Media.

Kind regards,

The Virgin Media team


SO TO RECAP:

They offered £49 per month + M200 broadband in their email and when I clicked on the link to accept that I then got a confirmation of £56 per month + M100 Broadband, this to try to convince me to stay, hahahah.

When I contacted them to ask why the difference in offer to confirmation they told me they couldn't change anything and that I would have to send them proof of the offer. I have to prove what THEY sent me in a an email, I still can't believe it whilst writing this.

I then advised them that I want to cancel that change in contract and revert back to my cancellation date of 16/11 as they did not supply the contract that they originally offered. They had the cheek to say that I have to give them 30 days notice and pay penalties.

I have advised them that I will only pay for my services until the 16/11, the cancelation date agreed without penalties before they tricked me into extending the contract. I will cancel my direct debit and they can take me to court to explain to a Judge how they tried to con me.

*** BEWARE OF VIRGIN MEDIA _ CUSTOMER SERVICE IS A SHAMBLES_YOU GET PASSED FROM INDIA TO SCOTLAND TO INDIA TO SCOTLAND...…...DON'T SAY I DIDN'T WARN YOU***
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Pinner Virgin Media  
DO NOT USE VIRGIN FOR ANYTHING.. Virgin media are a joke. customer service is non existent, just hope you dont have a problem with them as you will never get it resolved.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Poole Virgin Media  
Have been ringing virgin for five days with no satisfaction. They gave me a new pass word and now cannot find me as it is not working.. a new sim was sent, when I tried to activate it asked to give password, which they say is not on their system, so am without any phone. Bought a pay as you go until I get myself a new provider. What a joke,,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Wallingford Virgin Media  
I cant understand how a business can be allowed to function for so long with the system they have in place.

Twice they have doubled up on my bill. The first time I had to pay for two bill double up error before their staff could transfer me through to customer care to have my connections switched back on. I got no apology and I wasnt credited the money back into my account. Instead they said my next bill would now only be due in two months time. They also tried to sound like they had done me a favour!

Second time... I said I was canceling my account and going with a different provider. They had offered that if I take a virgin mobile sim I could keep the same package and reduce my total by £50 a month. GREAT. Except that they still charged me £144 for my package and then when I wouldn't pay for a sim extra £22 they sent the £22 bill to a debt collector after just 30 days.

This is where they despite being paid £144 a month for the rest of my services decided they wanted two Bill's in advance again. Are you confused yet? Because I was.

This is so I have to keep using their services for another two months and perhaps in the hope that I will calm down.

Really feel they should be investigated. Their staff apparently cannot switch accounts on or transfer calls to customer care unless the amount on the screen is paid. Whether that amount is wrong or not.

Worst provider... I dont care how fast your broadband service is or if you can get me all the champions league matches ... for what you're charging I can get club season tickets flights and accommodation and there's noway it costs you anywhere near that ammount to run these services.

This doubling up on billing is a joke. Do you give your staff their wages in advance? I doubt it.

Enough said.. I'm no longer paying Virgin media for the privilege of recieving this pain in the backside every other month.

No longer under contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Belfast Virgin Media  
I referred a customer to get £50, I rang back 3 bills later as I hadn’t received it. This month’s bill says I owe them £50 which I must pay immediately or my poor service will be removed. It is cancelled off further down so I still haven’t got my £50 but they are sending emails demanding £50 that I don’t owe them, they owe me. So far I’ve had 1 1/2 hrs on the phone and people seem to be incapable of sorting this out or understanding what I’m talking about. The person who joined got there £50 immediately.
  • Satisfaction
    1 star
  • Speed
    1 star
Lincoln Virgin Media  
Please, please, please for your sanity and peace of mind, don't go to this company for your home phone, broadband or any other service(s).
Listening & "hearing" you as the customer is not a privilege you can rely on when liaising with this company.

You'll get more from watching paint dry or picking yer nose, the choice is yours!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham, West Midlands Virgin Media  
Total rubbish service and very belligerent call centre. I may have said the ‘f’ word once and that’s not good/was called out in the style of “this is being recorded so I shall hang up now”... Grand, get on with it. If your service is so poor that I’ve been on the phone for nearly two hours I think I’m allowed a little profanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Birmingham Virgin Media  
Very bad customer service.
Check your bills. They will rip you off.
Staff are not properly trained.
Rude engineers.
Would never recommend.
Virgin Media  
I'm writing on behalf of my 92 year old mother who Virgin Media have just screwed for £160+ cancellation charges. If you're considering using them, you should anticipate not just the poor technical performance for which they are infamous, but also that they treat any attempt to escape their craven, greedy clutches as a profit centre. Don't be deceived by the glamorous marketing. They are a truly vile company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Slow service paying for something im not yet paying for no phone awate to speak to someone an hour or more even better if my company if look after my customers past and present
  • Speed
    3 stars
Orpington Virgin Media  
Virgin mis-sells systematically: When I signed up for a broadband plan with virgin (108mbps speed for £25 per mths), I was told the TV+Broadband deals would be available to me at the same price as to new customers, should I decide later to upgrade. This is not the case. Instead of the £35 set-up fee and £41 per month cost of the so-called "Big Oomph" bundle, I am now told the set-up fee is £114.99 and the monthly cost over £100. I am told it is not possible to rectify the situation, given that the original call was not recorded (contrary to what I was told at the time as I waited to be connected). It is clear to me that the sales representative to who I initially spoke wilfully mislead me in order to increase his customer conversion statistics. The fact that Virgin does not track this practice is contrary to law and good business practices.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Cambridge Virgin Media  
Constant downtime with virgin media, there status page always says nothing wrong in the area, however they tell you in a message when you call in that there is a problem, talk about misleading old and potential new customers.

Customer service is the worst i have ever come across, you can call in on 5 seperate times and be told 5 different things, the backside has no clue what the elbow is doing.

I've been told going forward that although for pretty much 2 weeks i will have suffer with 2mb speeds when i pay for 200mb speeds that i will still have to pay the full amount and there is no comensation because i have not been without service totally for 2 solid days, i am pretty sure watchdog will be interested in this.

Absolute disgrace of a company with zero customer regard.

I would never advise switching to virgin media.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
manchester Virgin Media  
The broadband itself has been good so far. The problem is I agreed a deal and when I paid, found it wasn't the deal agreed. The first person I phoned hung up on me, the complaint got ma a callback from somebody who told me the deal was good enough in their view so they weren't doing anything, called me a liar about the first call and ended up telling me they had me trapped in their contract and would screw me over if I tried to end it. Attitude, we got you now and are happy to rub your face in it. Best avoided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Virgin Media  
I have used VM for some time now. The only reason I am using them is because of their somewhat better connectivity or speed than others. They have an awful lot of failures, for example, their billing system is confusing, I am told that they do it purposely to bill the customers extra by generating different bills and bargaining on them with the customers. It is ridiculous that they increase their price in between the contract period even though during the signing of the contract they promise they would not, some customers service staff have no idea what they are talking about if you have any inquiries and for the same inquiry, you get different responses from the customer service and you feel you are scammed. Whenever I use other services, I never have this issue and the bills are transparent and straightforward and if there is any mistake they refund the money without you even asking. It is no wonder that their review is so bad. It is high time they improve if they want to provide quality service.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Wembley Virgin Media  
People come online to leave negative reviews but I'm here to say that I've been with virgin for about a year now. Super fast WiFi and good customer service. Good value for the money. Highly recommended
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Virgin Media  
Called for disconnection of broadband on 18th May having switched to a different provider.

Virgin Media sent me a bill for what I thought was the final bill, until another bill for the same amount came through in October. This was when I knew something was wrong, so I called Virgin Media only to find out 1) they have not disconnected my broadband, 2) they have no recollection of the 18th May, and 3) asking me for payment still!

I raised a complaint asking why this was the case but all I get is their staff chasing me for payment! I’ve called numerous times to follow up with my complaint I raised online but they weren’t interested in listening to me, nor have the knowledge, nor put me through to the correct people as they allegedly they were the right people and there’s nobody else that could help. They asked for money during every phone call and offered what they called a £10 “discount” if I paid on the spot and even better, I still am blamed throughout the call for not calling to disconnect! They’ve stolen well over £200 from me for overpayments for 4 months!

Now I’ve also become a victim, I would advise everyone to avoid Virgin Media like the plague; worst customer service ever, zero courtesy, reflects in their reviews all over the internet!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Don’t waste your time and money for Virgin Media. Their customer service is rubbish. They don’t care about their customers at all. I spent 6hours on the phone with them during the last few days and they couldn’t resolve my issue. I spoke with every single department and everyone said something different. Not helpful at all. The manager is not available. Never. I guess there is no manager at all thats why they have that mess.
Virgin Media customer service is a joke.
Worst experience ever. Stay away from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Virgin Media  
Raised price on new fibre broadband contract 4 months after for 2.5£. This will sum up to a nice 30£ in a year...for what? For Broadband only they give better price on uswitch and then raise price on existing customers.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow Virgin Media  
I've had virgin for a while, service is nice but the wifi is absolutely garbage. I play on my xbox alot and i cannot even go through a match of COD or play a game of GTA without the game ether lagging me out or just overall lagging. Would definitely not recommend
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Tamfourhill Virgin Media  
£35 was taken as Activation fee, though I went to the store collected the kit, called the number and activated.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Edinburgh Virgin Media  
Virgin your having ha laugh, iv been loyal to you for 9 years, well its time i left now.
"We" entered into a contract, having taken the person's name date & time, the price you gave me for 12 months has apparently not been noted so you have been taking £10 a month more out of my account tgan what we agreed.
Told you i will leave when my contract is up and now you want me to enter into another contract for £4 discount, so i will leave as soon as im able and will not reccomended your service..!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Swansea Virgin Media  
Virgin media in my area is an absolute joke, there isn't a month goes by, when we dont have a fault in the area & an engineer is on their way. Or the wifi router is playing up, currently now waiting on a new 1, as it has finally died. So have been without broadband & on demand services for 5days now. Then to top everything off, they have a great deal online, limited offer with sky movies, prime, BT sports £60. But if I want this order as an existing customer (13yrs to be precise) I cant have this deal as it's for "New" customers only!!!! I have to pay £70. Dont think so. Luckily I'm out of contract with Virgin so 30days notice has now been giving. I'll be going else where. Not amused Virgin Media!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Perthshire Virgin Media  
Awful internet and the customer service is totally rubbish got a problem with it not working at all and turned around said no problem i cant help you when clearly there is so rude on the phone parming me off
  • Satisfaction
    2 stars
  • Speed
    2 stars
Lincoln Virgin Media  
Keep increasing prices every 4-6 months without any notification. New customers have cheaper deals and old customers treat like a **** and have to pay more. Customer services ****. Call them and wait for at least 30min to speak someone. Unaceptable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Manchester Virgin Media  
Worst customer service in the UK. Endless call systems, call centre dreadful, visits missed, charges keep being added
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
london Virgin Media  
Promising promises at the beginning when you sign a contract. Then everything goes wrong.
Since the first week of my 12 months contract, I had an issue with the broadband. I was making written complains and had to call them for the first 2 months. The broadband was unstable, cutting me off the internet constantly. Some evenings, when you come back after work back home, you could not use the internet as there was an issue with the signal (Virgin has admitted it). And that lasts for weeks. I never received compensation for that ether can't use internet for days but they charged me for the full amount even thou I ask for the partial refund). After few first months of beeing with Virgin and having an issue with the signal, they don't even bother to send the engineer to check my connection, to check the router or whatsover to solve this.
After 2 months of everyday complains by me, they send me an email explaining that there is nothing wrong with the internet and that I have a right to seek an advice by the independent company.
So I decided to just wait for the end of my 12 months contract and look for another broadband provider.

The instructions on how to end the contract are not clear on the Virgin website. It says that if you have a 12 months contract, you don't need to do anything, just give them a call at the end of your contract. But when I called them, they say that I need to give them 30 days' notice. Which wasn't advertised. They suggest me to read the fine print.

More issues raises with my last bill. When I gave them a 30 days notice, I received the bill for the full month (because I was late with my notice, the amount should be for 21 days, not for 31 days of that month). So I called them again. I've spoken with the customer service, and the agent agrees with me and she promised to me that the final amount will be recalculated and sent to me. Which I never received. Just before the disconnection of the services, I have received the same bill again (of £44.50) plus the bill stated that my next bill is on the way for the amount of £96. Now that is ridiculous.

I called them again... the agent this time ensures me that this is a mistake and that they will correct the bill and will send me the next day. The very next day I have received a bill for £96 instead of £30 (because £44.50 was for a full month from 1st till 31st. I used services from 1st till 21st, the amount should be ~£30. That what agent agrees and ensure me). So instead of £30 once again I received the bill for the amount of £96. THAT IS TRIPLED! And that is after the correction?!

I am still fighting for my rights at the moment!

My suggestion - avoid Virgin media by any means, there are better broadband providers than this. The customer service is pathetic. The broadband is pathetic as well. Been using many different providers and Virgin is one of the worst ever!!

If you in a similar situation - don't be afraid to fight for your rights!
You can ask for professional help at resolver.co.uk

Do not trust empty promises before you sign a contract. You will be hooked and will never receive a services that you were hoping for, the customer service is careless. Always trying to overcharge you by any means.

Do you know that last year Virgin media raised £2.8 million just for overcharging their customers? Think about it!

AVOID BY ANY MEANS - you have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Extremely poor. Had it for 6 weeks. It worked for 3 days in total. It took 1.5 - 2.0 hours to get through to speak to them and in the end they didn't sort out the problem. Now trying to get my money back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SHEFFIELD Virgin Media  
Had Virgin for 6 weeks, worked for 3 days. It took 1.5 - 2 hours to get through to them every time I tried. I was told the problem was with the modem and they would send someone out the next day. Nobody turned up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster Virgin Media  
I have had an account with VM for more than 10 years. Over that time, but particularly in the last couple of years, the service and broadband speed and reliability has deteriorated to the point where I have decided to switch supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Oxfor Virgin Media  
Company will do anything in their power to deliberately overcharge customers, will not respond to complaints, fail to process cancellation properly, and their "customer service" (if you can even call it that!) is incredibly rude. Worst company I've ever dealt with
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Sale Virgin Media  
Had high hopes dashed, unreliable, worse than sky, all I do is reset the router, Re sync the booster, and give up trying to watch the tv. Really angry as you can’t get hold of customer service at all, they have an automated texting service which will keep the pointless go nowhere conversation going for days on end. No one cares, seriously going to find out how to complain. Fuming new customer
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Southampton Virgin Media  
Not happy with their poor speeds. Was told 100mbps. Was fine initially. Soon after, the speeds slowed down and never really picked up. Unreliable speeds. Customer services not very reliable. Especially when it came to renewal. They wouldn'tgive me a half decent offer. Whereas other people who have faster sppeds have told me they're getting bundles much cheaper than what virgin media was offering me. Every time I called, the renewal price offer seemed to increase.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hertfordshire Virgin Media  
Absolute bullcrap of a company. Indians barely speaking English over the phone, never managed to help me with anything... been on the phone 32144341 times already, paying for 200mbits and getting 8mbits download???? Texted me if I want the technician to come one day earlier as there is an available hour, I texted back yes, they said it's been changed. On the next day I receive a message it's been cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Over for 3 years with Virgin media I never had any problems, internet speed was ok. Apart customer service nightmare ridiculous. When you signed a new contract they are very helpful,everything smooth and easy. But after when i decide to cancel contact after 3 years I felt like in the court, they were asking so many questions more likely personal questions which I don't have to tell at all what I'm going to do in the next 6-12 months, this is my personal things and you never know what's gonna happen tomorrow even. It took me more than two hours to cancel contact, I been transferred to many times to a different departments and been talking with 6-7 different people, also they disconnect me 3 times, first telling me can you wait I will put you on the hold and after 2-3 minutes you hear Lovely beep signal on your phone. I wasn't happy at all, ridiculous. Finally I had to ask for cancellation team manager, he was very helpful and cancel the contract. Cost for me to many nervous, in the end I had to take some medication to calm down, too much!!!!!!!!!!!!!!!!! Not happy at all and never gonna recommend for anyone........
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Virgin Media  
I dont want to say anything look my rating and estimate howmuch i satisfied from there service and speen of network they just say 100mb but it is not true
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Le4 7gh Virgin Media  
Total rubbish.i keep phoning to complain but the keep saying to reset the router.and there is nothing else they can do.i have phoned around 15 times this year and I still have the same problem of very very slow WiFi speeds.it takes around 20mins to load a YouTube video.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
HARROW Virgin Media  
They rewarded me for being a good customer by increasing my charges to 15%. When I rang to see what could be done about this I was offered a different package which was 30% higher!!

They just dont get it and totally fail to engage with genuine concerns about the hugh price hikes which ar eway in excess of inflation.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Brighton Virgin Media  
Worst customer service I have ever received from any company. They denied I had cancelled my TV and continued to charge me. I even paid the cancellation fee. Every month my bill included the TV and every month I phoned. After 6 months I left paying everything except the TV. Now they have sent a debt company after me for the money I DIDN'T OWE. Stay away from them unreasonable unreliable and incompetent company.
Glasgow Virgin Media  
We had so many issues with our connection, the engineer came to our house 5 or 6 times in the first few weeks. They eventually gave up, so I asked to cancel my contract. I was told there would be a £200 penalty for leaving early. The connection stabilised eventually to we left it. However, they have now put my prices up with no warning and have refused my request to cancel the contract again. Therefore, I am now going to have to waste my time making a formal complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Bath Virgin Media  

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