Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 3260 customer ratings since 2021-05-17 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,163 Customer Reviews over 417 pages

  • Reviewer
    Location
    NORWICH
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I paid my full old bill of £93 more than 10 days before (2 February), £78 paid and £15 of wrong late payment fee scrapped, then change my contract for a new 18 months contract of £23 instead of £39 before as I cancelled some TV and landline phone services, all starting on 3rd February
    BUT STILL I AM REQUESTED TO PAY MY £93 OLD FULL BILL ALREADY PAID with a new threat of 7.50 late payment fee AND STILL I AM ASKED TO PAY THE £39 MONTHLY INSTEAD OF THE NEW £23 AGREED CONTRACT!!!
    And this, even after having called them 2 days ago again, spike to 4 different services during more than 1 hour and promised that it has been amended and that a manager would call me..
    Virgin Media should stop using their Indian calling center. Useless
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Honestly regret getting Virgin Media. It cuts out every day for a good 30 minutes and sometimes I’ll have no internet connection for hours. It is beyond ridiculous. We have had people come out and try sort out the problem but to be honest they have no clue what they are doing.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    VirginMedia are the Mafia of the broadband world Following the procedure to cancel the contract and having spoken with the customer services, I was told that the service was disconnected and I wont be charged extra from that point on wards.
    They still took £56 pounds , upon calling them I am told, account is still active and will stay active for another 3 months. Been on the call with different departments for past 1.5hrs.
    They then leave you on hold for you to get so frustrated that you hang up and they keep robbing you further. Please avoid these thieves . Virgin Media , you are the worst services provider across UK
  • Reviewer
    Location
    liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    PLEASE PLEASE do not use this company. Like many other ex customers on here it is an absolute nightmare trying to leave them.I have been on the phone (passed from pillar to post), written letters which are ignored, been on live chat and recently been on WhatsApp from Thursday through to Monday, including Saturday and Sunday.Their messages make no sense at all and they are billing me in advance for services I have cancelled and should not be paying for.I cancelled from 6th Feb and they are charging me for the whole month, March, April and May.I have cancelled my direct debit and waiting for them to sue me for non payment for non existing services....I am keeping a record of all the WhatsApp messages and will be sending them to my MP to peruse. If there isn't a law covering this sort of exploitative tactics by companies then there should be.They are absolute charlatans and their customer service is an joke.....unless you are signing up with them of course!
  • Reviewer
    Location
    Watford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible (that's the polite word) company. The worst broadband provider I've been with.
    They have the worse customer service team who only follow an on screen process.

    I have been without internet for 2 weeks, I have had 3 technician visits, all of which I have had to wait at least 48hours when making the appointment for, and each one of them have turned up late without any notice to us on their whereabouts.

    Each technician tries to resolve the problem, says it is fixed, does not wait around to check as I requested, 15mins later the same interenet issues start to happen. I then wait hours to get in touch with the call centre who then spend hours trying to identify my account, and check the router from their location.

    They have bene absolutely useless at resolving the problem and make it a prioetiy, each time I call the call centre worker acts as if this is a new issue, I have been without internet for weeks this is not a standard case. And apparently there is no management to pass the case to.

    I would say this is the worse customer service ever experienced, they have lost my business and will continue to lose more.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    True my shocking doesn’t quite cover it. New customer and had a query on a landline which Talk Talk wanted to know (current provider) when I finally got through after hours of waiting the person whilst used the English language clearly had different definitions to me. I would say ‘no’ and she proceeded as if I had said yes. Waste of time shysters.
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID

    Had to take them to CISAS due to their incompetence and appalling customer service, Conclusion from CISAS

    a. The company has broken a term of the contract and has failed in its duty of care to the
    customer.
    b. The reasons given by the customer are sufficient for the company to remove the ETF or
    termination fee from his account, provide a written apology and pay compensation of
    £75.00.
    11. Therefore, my decision is that the company shall remove the ETF, provide a written apology and
    pay compensation of £75.00.

    If your a customer don't put up with their crap and if your not don't join them!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An awful unstable service which had a detrimental impact on my revenue streams (I facilitate workshops virtually).

    Despite a speed test saying there was 300MB+ download it could take a minute to download a webpage, would simply stop working at times, the hub would turn off or start flashing a different colour.

    I am going back to BT which is 10% of the speed (40MB not 400MB) and a little more expensive but we had it for 5 years before Vorgin without a single incident.

    Virgin - it is just embarrassing. I've done video calls on 4G with one bar at a higher quality than your 400MB wifi.
  • Reviewer
    Location
    Ch430rp
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Constantly drops out and no success with the help line and engineers to sort the problem. Will have to change provider
  • Reviewer
    Location
    Exeter, UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    WORST INTERNET PROVIDER!!!
    They raised their prices 3 times during our contract and would not provide me a way to exit out the contract. Very hard to get rid of them. Very very bad customer Service. Never ever going back, even if they provide their services for FREE!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.