Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 2411 customer ratings since 2021-09-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,290 Customer Reviews over 108 pages

  • Reviewer
    Location
    Wisbech
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Very unreliable for the amount of money I pay. Nowhere close to the 200mbs I have, even after I have bought a high spec computer! Wifi constantly dropping with 2 mobiles on network. Constant reset needed. Smart TV struggling at times. Overall an underwhelming experience. Don't even mention Customer Support!!
  • Reviewer
    Location
    Withington
    Reviewing
    Virgin Media
    Date
    Comments
    Horrible customer service!! Especially the advisor from faults department should learn how to speak to the customers. My broadband isn’t working effectively. I have been said that, we pay for the wire connection and so WiFi is not guaranteed as per the terms and conditions. That’s the way it is and I should accept it. I have to put up with the connection. If this was mentioned by the sales team, I wouldn’t have dared to accept the connection.
    They never log the calls. So please beware of Virgin Media. I can’t change the provider as I am tied to 12 month contract. If it continues I would rather be ready to pay to break the contract for such an atrocious provider and customer service.
  • Reviewer
    Location
    Witney
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well now, what a bunch of jokers Virgin Media are. So far it has been over 2 months since we paid them for an install which was estimated to take 10 working days.
    It's now over 2 months later and they can't even respond to emails or have the courtesy to provide any actual useful information. Avoid, avoid, avoid at all costs.
  • Reviewer
    Location
    Witney
    Reviewing
    Virgin Media
    Date
    Comments
    Terrible after sale service.
    Very difficult and time consuming to contact anyone when a problem occurs
    When or if you can eventually speak to someone it is suggested that you may be doing something wrong and if an engineer is needed to reslove the situation you will be charged a call out fee if not Virgin responsibility ?
    After many months of attempting to cancel my subscription both my family members and friends have now subscribed to a more impressive service elsewhere
  • Reviewer
    Location
    Wlatham cross
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am supposed to have 10 meg broadband. Every time I try to download a film from iTunes - the line is throttled. Right now Monday lunch time my broadband speed is 1.25 meg. However, this problem only happens with films from iTunes. Is it that Virgin don't like competition?
  • Reviewer
    Location
    Wn3 Wigan
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolute joke of a company
    Reliability is a nightmare the same as so called customer service. Speeds are a joke pay for 100meg and get 15 on a good day.
    I would never recommend this company. Plus people should avoid at all cost.
  • Reviewer
    Location
    WN7
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for 50mps, getting around 2mbs. They changed my router with no effect. Supposed to be increasing to 70mbs next month, might 3mbs if I'm lucky.
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1) Not being notified of appointments
    2) Not getting updates
    3) Support who have no ability to tell if an engineer will turn up.
    4) One support person seemed to just make up a time which was completely wrong.
    5) Getting told only a few minutes before an appointment that it was going to be that day.
    6) Taking an afternoon off work, for the engineer not to turn up.

    I'm also highly dubious of the 3 stars they have, as their Trustpilot score is 1 star.

    Just appalling
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Initially I thought the customer service deserved five stars to the 0-1 star Broadband service which at the best of times ran with the speed of a hamster pedalling a full size mountain bike.

    However, after trying to cancel twice (the first time was when moving home: they tried to charge me a cancellation fee equivalent to the bills for the remaining terms so I agreed to relocate it FOR THE REMAINDER OF THE TERM instead - it cost the same after all. Second - time they told me I had longer than the original contracted length) - I cut my losses, losing a total that is almost equivalent to a year of bills for my alternative broadband supplier.

    Shabby service all round sugar-coated in deceptive "friendly customer service". Whilst I am normally someone who rates good customer service and berates bad customer service; no amount of friendly polite customer service can rescue an underlying terrible service.
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    You recognize the good company once you have a problem which need to be solved or when yo need to cancel their service due to moving our of the country. Virgin Media is an example of a worst possible company - you need to call them 4 times, they have many stupid talks about special deal for new tenant and then they ask you to pay cancellation fee, which is higher than what you would pay if you just kept the contract. NEVER EVER again! I will for sure remember how you handle the customers once I will be back in UK and be looking for the broadband deal.

    Quality of the broadband was nothing special since there were the days when internet was lagging or not connected. When dealing with customer helpline you are not sure if the person on the other side is either stupid, make fun of you, or they are just pre-programmed machines with repeating questions.
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    When virgin works it works incredibly well, but when something goes wrong it is impossible to get a clear indication of policy let alone a resolution. I booked an installation at a new house and asked for my service to be terminated at the current one at the end of the month, it was turned off mid month - all three services phone broadband and tv - when you work from home the first two are imperative - the third not so much. When I phoned on the Friday I was told it was a network fault and just coincidental- on Saturday it wasn’t a network fault but they had disconnected me and would need to fill in a reconnection form which could take UP to 72 hours - Tuesday - they were sorry it had yet to happen but would guarantee that it would be back on inside of 24 hours - 24 hours later- the wrong form had be used and she would now fill out correct form and it would be done in 72 hours - one week later we still wait. I have asked for this to be escalated but there is never anyone higher available to speak to. On a positive note the staff are all friendly and no matter how irrated you get they remain calm - I am guessing practice does make perfect! They should put their technical guys on the same course!

    All in all I wonder if just cancelling the lot and going elsewhere would be quicker - virgins broadband speed is awesome - customer service - aweful!
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking experience since day 1 and to cap it off even after I leave they help themselves to money out of my account . They seem to think that you are an employee of virgin and keep asking me to fix the problem here and take time out of work to help them sort out the numerous problems that I had with the service, tv kept stopping, no channel guide, broadband was not as fast as advertised and seemed to be forever updating only thing that worked well was the telephone except for the massive bill I received for calls that I was told were free but turns out were not due to the sales person not being clear! STAY WELL AWAY FROM VIRGIN if you value your time as you will spend many hours or your life chatting to useless customer service and useless technical support as they are too lazy to send someone out to fix problems but not lazy when it comes to taking your money and charging for any extra items including leaving!!
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Got to be the worst company to go with
    Give better deals to new customers nothing to Old customers no loyalty whatsoever not even match the deal that new customers are getting.
    When told going to cancel and open a new account on my other halfs name and get the better deal makes no sense for them not match it but they're rather me cancel it and get a new deal as a new customer on another name pathetic
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Got to be the worst company to go with
    Give better deals to new customers nothing to Old customers no loyalty whatsoever not even match the deal that new customers are getting.
    When told going to cancel and open a new account on my other halfs name and get the better deal makes no sense for them not match it but they're rather me cancel it and get a new deal as a new customer on another name pathetic
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad customer service.
    I am on very high speed internet package, but on the weekend we can't even check the iplayer.
    Sometimes birgin media give new offer and when I called them to update my package based on the new price they said that new prices are for new customers.
    When i wanted to cancel the service, it took more than one and half hour on the phone, talikng to three different person.

    Very regret to be with virgin never recommend it.
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I made a mistake of signing up Virgin for all the services at home i.e. Phone, Broadband, and TV with premium packages for all. Virgin is known to not to have content for the TV and that's why their TV packages costs the most. However, I thought their fibre broadband must be good and reliable. Unfortunately, it is worst of the three core services they provide. For us, broadband going down is a weekly affair very much like their outsourced customer support services. And for now it is down from last 4 days and the earliest an engineer can visit to look at the issue is one week wait. There is no guarantee it will be fixed. It's only the visit to look at the issue. Why Virgin sign up so many customers if they can not support and make customer wait for weeks to fix? Broadband is a basic service and outsourced customer support of Virgin outside UK thinks this is a premium service which should be used only on a need basis. Calling Virgin customer support is such a useless experience and waste of time because team is unskilled and have no understanding or appreciation of the issues you are facing. They will make false promises and there is no one in the UK to talk to you. So when you are in trouble, it is like talking to a wall.

    In summary, if you are looking for media services, remove Virgin from your list to even consider. I am and will move to other provider as soon as I feel a bit better. In spite of telling my medical condition and being a premium services customer of Virgin their is no effort to retain and fix the issue I am facing.
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Have been with Virgin for around 8 months. Had a worse experience with both broadband and tele. In 8 months it has broken more than four times. Was with sky before for quite a few years. Never had a single problem.
  • Reviewer
    Location
    Woking, Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Rubbish... Loses WIFI connection whenever multiple devices are connected.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, slowest speed despite all the claims, impossible to reach on the phone, constant faults and loss of service. Price is ridiculous for the service received. Never again.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constant dropping out and buffering when watch TV. We have a standard size house and the internet does not get to every room or anywhere in the garden. Awful absolutely awful
  • Reviewer
    Location
    Wokingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Stay away from the so called super fast fibre optic broadband. In the last two months, I have experienced such a bad service that I almost got my Blood Pressure out of control talking to the virgin care.
  • Reviewer
    Location
    Wokingham
    Reviewing
    Virgin Media
    Date
    Comments
    Worst company ever, took over 2 months to install Broadband then I gave up as they keep changing the install date. Waste of time and money stay well away
  • Reviewer
    Location
    Wolvehampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When I signed the contract for 18 months, they concealed the fact and gave no information that their internet network did not cover half of England. After my move to a new house, they were unable to offer me services in the new location, so they charged me a £ 240 ending contract. The funniest thing is they still require the router to be sent back to them !!! I also immediately canceled the mobile phone contract I had with them (luckily, the period that forced me to use their services ended earlier). I don't want to have anything to do with them anymore. Contact with them is terrible. They do not reply to emails, you wait for hours for chat, just like when you call the hotline. The worst company in the industry in the UK.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    virgin media service in the worst i have ever dealt with for 4 months i have had limited channels due to a corroding wire apparently but now its a another problem which they need council permission to fix?? but still take full £100 a month out my account no problem, work men have came to my house and asked me why they are three which is a joke and have slated there own employer about how terrible the company is, i cannot say strongly enough if your thinking of joining virgin DONT you will regret it
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had email address with Virginmedia for about 7 or 8 years now. Two days ago, i was unable to log into the account. I tried to reset the password etc but found i was totally blocked out. I contacted virgin and spoke to 7 different people all of whom were not English so language difficulty for me being hard of hearing. They checked the account and also couldn't gain access to it. This means that I have lost all my contacts, missed some very important emails, and now have to have all my business cards reprinted with a new email address. A similar thing happend to my brother in law a few weeks ago, who is not quite so tec savvy as me, he is still trying to sort it out. Virgin are a complete waste of space, I wouldn't use them again for any reason.
  • Reviewer
    Location
    WOLVERHAMPTON
    Reviewing
    Virgin Media
    Date
    Comments
    on the day of my installation by Virgin which I've been looking forward too, turned out to be a shocking eye opener into just how poor the service can be!
    Took day off to wait in for the installation team to arrive but they didn't turn up or even call to advise they wouldn't turn up, so I called them to be cut off twice diverted then cut off, then got through to a guy who in fairness seemed a real nice honest guy he called me back as he said he would and then I had to wait for another guy from virgin to call.
    The guy called and said sorry but there is an issue with the fibre Virgin know there is an issue and should not have given you a date or even a connection as we can't install for possibly another six weeks! So I called another person at virgin to complain as I've lost a day's pay to be at home paid just under £70 to terminate my provider and then not even be called to be advised about what was happening! I was told sorry you can go to another provider. What a brilliant way to do business Virgin I do hope people read this and think twice before wasting their time.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Internet is constantly terrible keeps dropping out. I pay for 200mb and can barley watch Netflix most of the time I end up using my phone's internet. Tested today a few times and ranged between 0.03- 10mb pathetic considering I pay for 20times the fastest speed it's delivering. I spoke to the useless tech team what a waste of time ( unplug everything reset the router check the connections I've done all this several times) then a service engineer comes round bungles his way through the the same as I've already done then tells me he will drop me off a new router as doesn't have one in the van. Never returned contact virgin media again explain this nothing done . Contact again "you'll have to speak to the tech team" and the cycle continues. I pay for a service and get nothing will not be renewing my contract. It looks like I'm not alone as pretty much everyone I speak to says their virgin internet is the same.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Good broadband when it's working but when it goes down the customer service is abysmal.Understanding them is the first problem,then you have to tell each customer service staff over and over again about your problems. Our internet was down at 8.15 am and still down at 6pm.Phoned them and went through the normal unplug, reset routine, still didn't work so they told me to leave it for 24 hours and see if that makes it work. 24 hours not from 8.15 but from 6pm.This happens at least once every 2 months. Rubbish customer service
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    internet keeps dropping connection, sometimes as much as 8 times/hour

    Reported to the Virgin Media team nearly 2 weeks ago, telling them theres a problem in the area, only to be told to reset my router - pull the cable out
    the usual stuff. Next day reported again and an engineer was booked

    Engineer turns up 6 days later on wednesday, to change my router to the Super Hub 3, after 4 hours of NO internet,i called VM team and the engineer
    returned back 1 hour later, to change the router again for the super hub 2/AC, and guess what after the engineer had gone hours later
    the problem was still there, started to drop connection.

    Thursday i spoke to a guy in networks after getting passed the frontline VM team to be told thats its an network issue and that it would take 48-72 hours
    to complete the work needed.

    Phoned on friday for network update - nothing on updated information yet

    On Saturday left it, still dropping out all day nothing had changed

    On Sunday i Phoned for a network update, was told they are not repairing it but monitoring it over the 48-72 hours and that a field engineer
    would call me first thing monday morning.

    Monday morning guess what NO CALL from field engineer, phoned VM then they tell me this looks like a area network problem and that
    it needs escalating to the networks department, which i was told all this the thursday previous

    So not only am i being misinformed by VM team but also being lied to.....they have now told me a engineer will be here wednesday

    I really do hope this gets fixed, as on thursday i will be phoning retentions, as i will be gone (looking at other providers)

    i think the service is disgusting, that its took nearly 2 weeks to sort something that i told them about in the first place

    about time virgin pulled there socks up and sorted this out, before they lose even more customers


    Very annoyed and frustrated customer
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Nearly returned to VM after a 7yr absence.Signed contract for top package with an install of 6/04,and after a week of contacting the worst customer services ever.No one could promise a completion of install on due date,bear in mind a new cable needs to be put in under the highway.
    Thank Goodness i cancelled at the eleventh hour,and rescued my Sky termination.
    Will never ever consider VM in future,as they are rubbish.Being a communications supplier they are unable to communicate to there customers.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor customer service after book 3 days off to get engineer to come out because Virgin Media keep cancelling my appointment without telling me Finally when the engineer come out he was late and did not call to say it's got to be late
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst engineer service ever
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst wifi I've ever seen! Don't get it!!
    We changed from sky that has never ever let us down, it was fast too! We changed because virgin was cheaper and that was the biggest mistake ever!

    It keeps turning off, it's slow, I use my data more than the wifi! Waste of money in my opinion!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolutely terrible customer service on the phone today with Lucy. Did not help resolve my issue at all. Thankfully my services with VM are ceasing from August! I've had to call every few months due to errors on my bills. Plus they never sent me the tablet promised to me at the commencement of my contract. Definitely will be sticking with Sky from now on.
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for 100mb getting 5 ping is 7000 absolutely pants
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very disappointed with the service not the first time but actually the second time when it comes to Virgin Media. Been with Virgin Media for 18 month contract and felt that there's no recognition of a valuable customer, and after the offers have finished noticed that prices started to go up on the bills, resulting in leaving the company and went with sky. Further approached by a on the door, Virgin Media sales representative who offered a mouthwatering deals no-one can resist, and same day we were convinced to join the Virgin Media. Following the initial process when we realised that it doesn't have the full deal, we contacted the Virgin Media team, who clearly stated that the deal is not factual, and tried to convince us for a much expensive deal. Convinced on many occasions that the team will contact but no contact made. Eventually after 4 days of the drama, we were able to terminate the contract. And guess what as expected no apologies from the team and no cooperation, even though they missold the product and we provided the evidence to prove this.
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Ive been with virgin for 4 years now and the only real issue i have is the broadband goes down for maintainance sometimes for long periods and they still charge you for it, but i have the 100mb package and i get well over that around 123mb-150mb without fail and i have moved house 3 times, Their Tv and phone service is not the best still pretty slow even with the new tivo box, skys tv is much better, they came and laid brand new cables to my house without asking, and the customer service do try and help as much as they can, they will always book you an engineer if they cant solve the problem, if youve been with talk talk or any other cheap provider then you know then struggle, virgin is by far the best for broadband in my opinion
  • Reviewer
    Location
    wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    it all most imposable to get to customer services if you they cannot help. I been with more than 2 years. when you get good speed fine but most the time its just rubbish.

    jagdish singh
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Completely trash, internet is supposed to be 100mb download and the house hold is getting 200kb download speed making it impossible to do anything. When you try to confront them with the problem they say "1 week fix", phone them 1 week later "2 week fix". We recently phoned them and no fix for 9 months. Think before you see the adverts.
  • Reviewer
    Location
    Wong
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Getting through to customer services is absolutely horrendous. They ask you for your information a billion times over, only to tell you that it is someone else's department. Not a particularly friendly bunch either. Had arranged for an engineer to come over to fix a socket, only for them to never turn up.

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