4,684 Customer Reviews over 118 pages
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- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2022-12-18
- Comments
-
Absolutely disgraceful customer service by amateurs based in the middle of no where with no idea of what life is
This is not the way a multinational should treat its customers who are charged the best rates to expect the best service
- Location
-
- Location
- uk
- Reviewing
- Virgin Media
- Date
- 2018-03-01
- Comments
-
was fine until i report that want to cancel due the price for next year, now i got 1mbs and i`m stock with that broadband for nearly month, it`s not funny, rubish
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2022-07-24
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2019-03-29
- Comments
-
We have been without internet for 36 hours and have spoken to numerous customer service people.
At first we were told it was a fault with the hub and a new one would be delivered in 2 days.
When we said we had internet earlier that day but it had dropped out in the afternoon, the customer service rep said he needed to send out an engineer to check and asked if we were available for a visit between 12.00-16.00 the following day. Due to work commitments we arranged for family to come over to be present when the engineer arrived.
I received a call at work saying the engineer would be late arriving at 17.00.
At 17.46 I received a text saying the service visit was now on hold while Virgin investigated a network problem. (A whole day wasted for our family members who kindly offered to help).
Called Virgin and they offered little explanation as to the cause of the problem only that it was being worked on and they predicted it will be resolved around 01.30 a.m. When I asked how we would be compensated for lack of service they offered £5 deduction to our next bill which I said was unexceptionable due to the inconvenience of waiting in all day for an engineer no show.
Having been put on hold for what seemed like an eternity they eventually came back with the offer of a £10 deduction to our next bill.
Later that evening I received a text to say the issue was now resolved, please restart your equipment and wait 30 min. (Which I did). No change still no service....
Again called customer service to get no real help. More trouble shooting which I had already done with countless other customer service reps only to be told they needed to send an engineer to site to investigate further.
Having explained the situation again and again and again, we found ourselves right back to where we started with the earliest an engineer could come to site being the start of the following week leaving us without service for 3 and a half days...... I asked how we would now stand to be compensated for the additional lack of service and was told we had been compensated by the system to the maximum level for amount of days without service.
When I asked to be put through to the manager I was transferred but no one answered the call transfer, there was just background office noise. Had to hang up and ring back explaining the situation again for about the seventh time and again asked to speak to a manager. I was told they were busy and would call back. I said I would wait and they insisted they were too busy to talk and only offered a call back. I told them not to bother and said I would leave feedback for others to read for reference.
The whole situation has been handled pretty appallingly and this is not a stand alone case for Virgin in our experience.
We have been with Virgin for a number of years but have now handed in our 30 day notice to transfer over to SKY due to a steadily declining service.
No attempt was made at the time to retain our business. Only days later having submitted our 30 notice did we start to get calls from the so called Virgin (LOYALTY?) team. Too little to late I’m afraid. If you wanted us to stay, maybe trying harder at the time would have been an idea....
I can only recommend others to avoid using Virgin. They want to take plenty but give little in return I’m afraid.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2018-07-03
- Comments
-
I have never been mucked around so much by a call center. It was literally easier for me to cycle 40 minutes with my modem in hand than it was for me to cancel my account. I am currently working in a different country and only have a small interval to call in, and whenever i did I had issues. The last stint I was transferred repeatedly until the 13p/min had climbed to 30 minutes. After being transfered for so long, i began to lie to try to get through the beaurocracy, and then after throwing a tantrum and calling back, some idiot repeatedly asks me why i have been given different information. She persisted for another 10 minutes while only mixing it up with trying to offer me different deals. IF I DONT WANT YOUR SERVICES, JUST CANCEL IT! Lets no pretend like you didnt charge my an extra 44 pounds for the 3 days i was late to cancel; crooked thieves.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2018-05-27
- Comments
-
Service was acceptable until the new TiVo 6 installation. Since then is absolutely shocking, WiFi drops out literally every five to ten minutes making internet use impossible, and you can forget YouTube or Netflix. Service engineers couldn’t lie straight in bed. Virgin media, a service not fit for purpose. Please do not waste your money or time subscribing to them.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2021-04-06
- Comments
-
One star says it all really! I have a list of issues as long as my arm since becoming a Virgin Media customer. My advice to anyone considering joining them would be to avoid them like the plague. Unless they are the only provider of fibre broadband in your road. Then you are kind of stuck like I am with shocking non existent customer service and unreliable broadband that constantly drops off the connection or buffers and lags when streaming even though I allegedly have 109mb broadband and only ever have 2 devices running off it at any one time! They will also illegally over charge you and then take forever to rectify their error!!
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2015-08-10
- Comments
-
after leaving Virgin Media due to the helpful way they sold me off to Talk Talk, I now find out that their ebilling system has been hacked - maybe mid July 2015 - they cant tell me if I have been compromised or not. they have account details; passwords; maybe copy bills in .pdf format with my home address on.
I understand it is their system that got compromised. letter only comes 2 weeks after the breach!
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2014-09-17
- Comments
-
I would advise anyone looking to go with virgin media for any service to not waste their money. They are money grabbing and horrendously unfair, leading people into contracts they are not fully aware of and taking more and more money they are not entitled to.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-10-20
- Comments
-
Worst company I have ever deal with. I signed up to a contract which offer an introductory discount. After I had placed my order, virgin media did not honour the discount. I complained multiple times and these emails contained cut and paste responses, but nothing helpful. They said they were unable to find anything which confirmed the offer on their end and after sending them a copy of the contract they had sent to me, they ignored my emails. In addition, they repeatedly got my name wrong in the replies on webchat and some emails. I asked for a letter of deadlock which was ignored and I asked them to cancel my services which they also ignored. Luckily I have now managed to cancel my contract via a telephone call which was also unnecessarily complicated but I have learnt my lesson. Do not go with the cheapest company, they are cheap for a reason. It is worth it to pay a bit extra to get good customer service.
I am also in the process of complaining to CISAS as virgin media are knowingly falsely advertising their products.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2020-10-27
- Comments
-
Disconnected my broadband by mistake a month before the schedule disconnection (how does someone even make this mistake!) Tried to get it reconnected but an error on their part meant I was phoning them everyday for 2 hours and being told continuously to wait 48h. Well, I waited 6 days wfh with no wifi and still wasn't solved!! In a moment of desperation I switched to BT, and had great Wifi the next day (highly recommend BT). Virgin also has not refunded me for the extra month I was charged where I didn't have Wifi, and my time they wasted. Would have given 0 stars if I could.
- Location
-
- Location
- uk
- Reviewing
- Virgin Media
- Date
- 2020-02-27
- Comments
-
Virgin Media are an appalling 'company'.
All these reviews are 100% corrrect (when the majority of trust pilot reviews are fake) - Virgin Media themselves ignore this.
Other review sites shamefully ignore these reviews too.
Virgin Media has non existent customer service - I mean non existent.
Nothing works - live chat/website - no one ever gets back to you.
The twitter team are a waste of space.
The exec team rang me last week - she was the most nonchalant person I have ever spoken to in a complaints team. I had zero confidence she would do anything right or properly and this week I have been proved right.
I had complained because of live chat, the website, the twitter team and a non response from a letter I sent in a month ago to no response.
B. in the exec team was supposed to mark my contract as cancelled on the 13th April 2020 and credit my final month as an apology.
Instead, on Tuesday Virgin Media have sent me a new contract starting 20th April - Virgin Media are total cowboys.
Never ever give Virgin Media your money.
- Location
-
- Location
- uk
- Reviewing
- Virgin Media
- Date
- 2015-03-25
- Comments
-
Very poor customer service. A girl who spoke with indian accent lied to me. We agreed on 26.50 pounds every month, but when I got agreement it was 28.50 written on it. What a bunch of liars working there. They lost one customer.
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2017-09-30
- Comments
-
A total joke, border on criminal. Bare face lie about broadband speed. I was informed I would get over 150mb when infact I received LESS THAN 12mb that's enough to stream around 30secs before buffing !! For more info look up watchdog virgin lie about broadband speeds !!
Billing was always wrong always over charged and customer service was the worse I have ever had before this point. Trust me I used sky for 16yrs before moving house and giving these muppets a go as cable was an option ! NEVER AGAIN back with sky Entertainment package? There is naff all entertaining about virgin media.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2019-04-27
- Comments
-
Internet connection CONSTANTLY INTERMITTENT. You phone up and they fob you off with ‘you need an extension router to stop intermittency’ then you buy one and the connection is still intermittent on and off constantly. Load of crap!£
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-05-11
- Comments
-
What more is there to be said about Virgin Media, the WORST TELECOMS COMPANY on Earth !
Never again will I use their service, total rip-off at £79 a month for a renewal. I just signed up to 5G from Three and every device in the house, 27 devices, is working at full speed without any problems, the cost £21 unlimited data, beat that Virgin.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2018-02-27
- Comments
-
Got a new sim for a "Network Expansion" - Yea, right... Put new sim in, and "Sim Not Supported", Phoned them up, and now my phone is literally DISABLED, you cant do nothing for 5 working days, Farewell to my business for 5 days, sorry any of my customers and people after quotations, i have lost money, over this, i will be seeking compensation...
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-02-14
- Comments
-
AVOID AVOID AVOID
Had to take them to CISAS due to their incompetence and appalling customer service, Conclusion from CISAS
a. The company has broken a term of the contract and has failed in its duty of care to the
customer.
b. The reasons given by the customer are sufficient for the company to remove the ETF or
termination fee from his account, provide a written apology and pay compensation of
£75.00.
11. Therefore, my decision is that the company shall remove the ETF, provide a written apology and
pay compensation of £75.00.
If your a customer don't put up with their crap and if your not don't join them!
- Location
-
- Location
- uk
- Reviewing
- Virgin Media
- Date
- 2022-06-28
- Comments
-
where to even start ...
Service is unstable and inconsistent if i had the option to go with another ISP i would have a long time ago however in my area VM is the only provider available.
the customer service agents are rude, inexperienced only know how to follow a scripted set of instructions and will go silent for 5-10 minutes before just hanging up on you wasting at this point 20-60 minutes plus phone call just so you have to ring back up and start over... oh and they will easily lie to you for a temporary resolve
they do not follow or care about complaints or if their service is not working as long as one device is connected out of many you may have that seems to be an acceptable reason for them to say its working
they seem to not be able to change adjust or amend any settings any other service provider would have the options of changing despite them being a sole company (not like bt /talktalk /ee who operate via openreach) i asked if they can't get these things changed who can and the answer was literally no one ...
they only seem to care about being paid the money for the service and not upholding their side of the deal providing said service even when they are clearly going against it for example i have 1 gig package with a guaranteed minimum speed of 550mbps i constantly get 250-300 mbps but they say thats ok.
they have no respect for ones feelings or conditions or the fact they cause stress.
i have been with them for over 5 months now and all my devices were working up till a few months ago i started getting the below guaranteed speeds. last week for no reason my xbox wont connect via Ethernet and it will even stop the xbox booting up while plugged in (just get a black screen) i showed them its not my xbox by using my mobile phones internet via hotspot and it loads up and connects straight away no issues they still refuse to say theirs an issue on the home broad band side despite showing them /the engineer.
this is literally the worst ISP i've ever had in the 20 odd years of using internet and by far the WORST customer service team ive ever had to talk with.
they forced me to install whatsapp an app i'd rather not use, all the live chats/phone calls start with a stupid robot ai system that's pathetic then when you eventually get to speak to a live person its no different feels like they for got about feelings altogether.
seriously AVOID this scumbag service it literally will make you stressed or depressed
i wouldn't even say their worth the 1 stars but i had to click them
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2021-06-26
- Comments
-
Around 6 weeks ago I had Virgin Media installed - the engineer kindly dragged his equipment across my wooden bedroom floor, causing 33 inches of scratching. The whole floor needs to be sanded/varnished to get it back to it's original condition.
He also took a chunk of wood out of the hallway floor and caused scratch marks in the living room because he was too lazy to lift the TV stand, with the TV on top - instead of lifting it, he dragged/scraped it across the living room floor.
For 6 weeks I have been trying to get Virgin Media to even acknlowedge me. A complaint was instantly raised and I must have called 10+ times to chase it up.
I am told 'another department is looking into it'. I was also told the complaint wasn't sent on to the right department, then it was, then it wasn't.
I was **PROMISED** a call back 4-5 weeks ago and was advised someone would be in touch, maybe to come round to view the damage.
No call.
I was then **PROMISED** a call back 'by the end of thw week, 2 weeks ago.
No call.
I was then **PROMISED** a call back 'by the end of the week, this week.
No call.
I just called again and all that can be said is the case is open, you can't speak to the people dealing with it directly.
Because I need a whole new floor - this means having a bed delivered has been on hold for 6 weeks, which has caused a domino effect of other issues.
I raised the complaint initially by the online form and replied to the automated email with pictures, as well as many follow up emails - I had no idea if anyone had read them. But someone in Customer Service confirmed they were visible on the system - not one human response to any of the emails.
Genuinely shocked and appalled how they can do this and have zero care to even acknowledge the customer.
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2015-02-18
- Comments
-
Been with virgin media for 4 years. I pay a lot for just phone and broadband. At the start of my time with virgin they said I can't have tv and they don't do fibre optic but should do in the future. It's been now and they still said the same thing. I looked at other providers for better deals and I wanted tv in the new package. I was going to move with talktalk because it's cheaper and then 2 days later... Virgin moved me to talktalk randomly. No deals or anything because I was technically a virgin customer still. I started experiencing this stupid home safe on every website I tried to get on. Customer service for virgin is ridiculous, 1) I kept telling them it's not my router as I can access the internet but they kept sayings it's the router, well duh I don't work there but it's not rocket science. 2) no-one speaks fluent English, I'm asian so don't say I'm racist. 3) they said I need to speak with talktalk, adds another £20 to my bill, thanks for that. 4) promises saying they'll note it down, but we all know what happens, it goes in the bin or doesn't get noted at all. I had enough so I moved to talktalk. I actually got a fluent English speaker and his name was Ben! Very helpful and I'm waiting for them to move me over. They can offer me tv also! For the same price as I am paying... Actually cheaper. Get off virgin, it's a scam provider and hopefully watchdogs will get them because they are ridiculous. One more note when I started they said they would send an engineer to do my phone line and they didn't. First 2 months I was paying for phone line rentals when my phone wasn't installed or connected and they said I've been calling off it? Lol, finally got an engineer round. Can't issue refunds? Lmao I left it as it is because too much hassle.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2020-03-23
- Comments
-
The worse company ever! the worse customer service it is shocking. I have called them 10 times in two months to return my router. Every time they say they will send a new return package -they refuse to send a tracked one- and despite the fact that I am home all the time I nver receive one. They keep texting me, emailing me, harassing me about a £40 charge of I do not send it back by the end of the month!! I call them and email them without reply. There is no way to contact them and solve their fault. Do not sign with them! You will regret!
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2020-04-28
- Comments
-
Broadband is fast, but very unreliable. To the extent that neither I nor my housemate can use it for work. If I want to watch something on Netflix or Amazon I download it first because the likelihood of my internet connection lasting for the duration of a whole film is negligible.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-06-30
- Comments
-
Customer Service is awful! It took me 45 minutes to get through to the customer service, then transfer me around to 3 different department, and still they can't get things sorted.
There is no way of escalating the matter. They subcontract the service and the agent of different department is working in silo.
Even when I requested to file a complaint, they said they can't do it, ask me to fill up the complaint online. I went to the website, and the website is not working!!!
Virgin Media managers, please can you look into it and review how you can improve customer experience? It is such a shame that a customer pride themselves to be the fastest internet speed provider has such a unhelpful disintegrated customer services.
Broadband Speed has not be exceptionally faster than others anyway and I often get unstable internet too. What's the benefit of paying that little extra?
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2017-07-20
- Comments
-
I recently ended my contract with Virgin as they were increasing the monthly charges inspite of being on a fixed contract and were way too expensive than other providers. To end the contract without informing me they charged cancellation fee (although I had informed them within the 60 days notice period) as if they are punishing their customers for leaving Virgin. They are dishonest and unprofessional service providers.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2018-07-15
- Comments
-
Was good at a time before I got my dementia. Nowadays it just keeps cutting off. Just like the old days when electricity would cut a few times a day!
SKY or BT is recommended if you have it in your area!
- Location
-
- Location
- uk
- Reviewing
- Virgin Media
- Date
- 2023-02-08
- Comments
-
I wouldn't give one star.
I ordered Virgin broadband and was given a installation date for 09/02/23. I cancelled my PlusNet provider as I was requested to do by Virgin, may I add that PlusNet have never give me a problem and the only reason i chose to leave was for promised speed increase. On the 07/02/23 i received a text telling me the installation has been delayed until 02/03/23. Needless to say this is unacceptable and very unprofessional. their excuse was they needed to check permits for my area, I almost found this amusing if it wasn't for the raging anger I was feeling. I rang their terrible costumer help line, what a nightmare. I couldn't understand the staff and they were going over the same statements over and over. All i wanted to do was cancel. I gave up in the end and continued the following day with the same problem. After 45 minuets actually managed to escape to clutches of the Virgin media Nightmare. I then Rang Plusnet who saved the day, after 10 minuets on the phone I was up and running again, PlusNet will be doing full fibre soon so I will stay with them and upgrade. Virgin never ever again.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2018-08-23
- Comments
-
The absolute WORST broadband , I pay for 350 mbps but I only get 70 mbps with pings that shoot up to 300MS They sent 4 "technicians" over a period of 3 month because I was constantly calling to get some help NOTHING was solved and the customer service is absolute trash they barely understand english and all they do is say "The only thing I can do is send a tech" the tech arrives at your house which let's be honest they seem like drug addicts that haven't showered but wear a "virgin media" jacket they will ask what's the problem and eventually come to the conclusion that they can't do anything and their boss will call you except.... NO ONE EVER CALLS. AVOID AT ALL COST.
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2019-07-19
- Comments
-
Worst customer service experience I have ever had. These guys are terrible in dealing with customers. I had no broadband connection for a week ( I was told they are doing some work i the area where I live) and I keep getting intermittent connections. I complained and was told I won’t have to pay for the time I had no service. I have just received a full bill with no discount for the week I had no broadband. I made another complaint and was told someone would get back to me within 48 hours. I have had no response up to now and it’s been a week.
Previously the internet stopped working and I arranged for an engineer. However he didn’t turn up.
I am escalating my complaints to their chief executive and I suggest everyone does the same.
Absolutely disgusting customer service. They don’t even deserve a single star rating. AVOID AVOID AVOID at all costs
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2022-08-26
- Comments
-
I'm very disappointed with the service I have received!
This is unbelievable that your people does not listen to clients!
I spoke on the 13th August with somone as my contact will finish at the end of September! Didn't receive any email with confirmation spoke today with 4 different people they diverted my calls all the time, unfortunately we heard different prices from all this people :45 pounds to 32 pound to 29 pounds and on the website they have got deal for 27 pounds I heard from that women at the end that we need to pay Virgin extra 11 pounds as notice was given 30 days before so we will be disconnected on the 25th I'm sorry but I will not pay that as I spoke with somone already on the 13th August so from that day 30 days is till 13th of September so basically that's mean they own me money not Me!
Very poor customer service this is unbelievable! I phoned 6 weeks before my contracts ends and I need to pay them extra 11 pounds no chance!
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2017-06-27
- Comments
-
Virgin Media broadband itself functioned well. We had a couple of broadband crashes over the year but besides that wifi operated okay. However, their customers service is terrible and unreliable. The falsely told us that they had not received a bill that I had clearly paid and demanded that we pay it again. After doing so, they later confirmed in having received the original payment. When I asked for a refund they failed to do so. This happened in March and 3 months later I still have not received my refund. I have been in contact with multiple departments of the Virgin Media team but they keep bouncing me off to departments. I have called them numerous times, visited their physical branch, sent them proof via post, contacted them via e-mail and their website but have yet to receive a transaction to my account, a miss that only occured due to their own inadequacy. I would not recommend Virgin Media, if you do not want to be scammed and keep your money.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2016-10-16
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2019-12-06
- Comments
-
Dreadful. Been signed up 3 weeks and already facing an internet outage with 6 days until they can get an engineer to my house and now having to use annual leave at work to be at home waiting for them.
Not allowed to cancel as I’m ‘outside cooling off’ but to be having problems 3 weeks in is appalling. Customer Services incredibly unprofessional ... to quote their CS team who said to me on the phone: ‘some agents want to go the extra mile to help but other agents don’t care’. Speechless.
I had 10+ years of flawless uninterrupted service with TalkTalk... wish I’d never left. But for 3 years Virgin Media hounded our village with leaflets and door to door sales people after they installed here - every month was junk mail or someone knocking. We finally caved and what a regret.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2019-07-08
- Comments
-
Worst company I've ever seen been a customer for nearly 4 years and the service has never been right internet and tv go off constantly which leads to days without service
Numerous complaints and engineer appointments and they still haven't a clue what the problem is and to top if off had my honest comments deleted off their facebook page and banned from commenting as it seems any comments that put them in a bad light disappears
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2020-11-18
- Comments
-
stay miles away, their pricing is very dicey. for some customers it is low, for existing loyal customers it is high... and they charge exit fee quite randomly.
- Location
-
- Location
- uk
- Reviewing
- Virgin Media
- Date
- 2014-11-29
- Comments
-
poor speed 3.2 Mb on fibre
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2024-03-07
- Comments
-
I have been a customer for 11 years (despite the unsolicited annoying quarterly calls to try and up sell me something). My contact ends in a month and the deal I want is ‘for new customers only’ with the offer to me (11 years loyalty) almost double! Time to go - what an awful company to deal with.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-04-05
- Comments
-
Appalling company. Terrible customer service, tricks you into other products and internet is incredibly poor quality . AVOID AVOID AVOID
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-11-13
- Comments
-
They make it as hard as they can for you to cancel a contract. I was on the phone for 2 hours, had t o spend 20 minutes convinving the first agent I wanted to cancel, who then put me on hold for 1+hours waiting for a different agent. That agent hung up as soon as we connected. Two days later I'm not in a text chat that will apparently take all day. DON'T USE THEM! YOU DON'T WANT TO HAVE TO GO THROUGH THIS!
- Location
-
- Location
- Uk
- Reviewing
- Virgin Media
- Date
- 2017-03-08
- Comments
-
Terrible company , been with virgin about 7-8 month , when I started up with them they told my first bill would be a double bill of £114 and then £50 a month thereafter , every single month my bill hasn't been less than £140 having to pay at least £65 every month , every month I phone up and the customer service is a disgrace , they don't send me a bill when its due they just cut me off a day after , they never give you a proper answer , they repeat themselves over and over and/or hang up on you! My advise DONT waste your time with virgin
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.