Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 3260 customer ratings since 2021-05-17 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,163 Customer Reviews over 417 pages

  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I set up on virgin media business broadband in order to get a better, more stable service
    My service started on 13 Dec - Virgin did not tell me of a major fault to the service. This wasn’t fixed until 5 Jan
    I’ve had other loss of service incidents in Jan and Feb. My phone line still isn’t connected
    I’d strongly advise to listen to the many, many negative reviews on this site, and stay away from this provider. They are truly awful.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely terrible company. The worst broadband provider I've been with. Too many bad experiences to list but here are a few:

    They provided a router which randomly resets its configuration so I randomly find all my devices are no longer connecting and have to reconfigure it.

    When I ring up about the problem router they tell me that I must be resetting the router and they won't give a replacement despite there being dozens of others in the same situation on their own support forums.

    When I left them I rang up to check if there would be a cancellation fee before signing up with another provider. They told me there wouldn't be so I signed up with another provider and rang back 5 days later to cancel my virgin account. At this point they pulled the ol' bait and switch and told me I would be charged a £241 cancellation fee.

    When I asked to complain about this I was told as I already had a complaint in progress I could not make a complaint. I promptly went to their website and made a second complaint which it turns out is entirely possible.

    I'm now £241 out of pocket but it was worth it to leave this nasty company.
  • Reviewer
    Location
    Maidstone
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TO ALL PEOPLE WHO MAY WANT TO BECOME A VIRGIN CUSTOMER!!!
    Please be very very careful with that organisation of FRAUDSTERS.
    If you want to cancel the contract you will not be able to do so!!!
    I’m a customer of Virgin over 10 years and now decided to cancel the contract.
    UNFORTUNATELY THERE IS NO CHANCE TO DO SO BECAUSE THOSE CHEATS EITHER NOT ANSWER THE PHONE OR HANGING THE PHONE DOWN ON THE MIDDLE OF REQUEST.
    So in very simple words that organisation simply breaching all possible consumer rights and forcing you to stay with them as you have no chance to cancel your contract.
    Me and my wife spent hours and days on the phone but they simply not dealing with our cancellation request.
    PEOPLE BE VERY CAREFUL WITH THOSE FRAUDSTERS!!
    We now cancelled our direct debit as this is only the way to get rid of them and also will make a complaint to Financial Ombudsman.
    Do not take any contract with them because if you will than it will be forever
    AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hopeless- I am speaking to the agent from 830 am till 1230 just to paint a picture no exaggeration.
    I am new customer who has not even got the services yet,
    I have been transferred 4 times as they have not got the order correct or delivered and the cost
    the speed also is not guaranteed also they have NO CUSTOMER EMAIL ADDRESS FOR EMAILS so be warned
    take my advise pay a bit more and go elsewhere
  • Reviewer
    Location
    Essex
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute disaster. No Internet for over two MONTHS! All call centres are in India and their level of "care" is actually appalling. I have to leave, wasting so much time, effort and money. Please don't waste your time. Better off paying more for better customer service. Please don't make the same mistake I did!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Installation is looking like it is going to take 3 months. Customer service are no help whatsoever. Worst company I've ever dealt with.
  • Reviewer
    Location
    Norwich
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just wasted 50 minutes on the phone trying to cancel my contract as they rose the price by £3.00.

    Nobody picking up the phone.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give 0 stars, I would. This was the poorest customer service I have ever experienced in any brand whatsoever. I attempted to change internet providers to Virgin and was left without internet for 1 month due to delays in 'works in the area', the installation date was pushed back twice the DAY before. At a time when there are people who work from home and rely on the internet. TERRIBLE. Do not use this company!
  • Reviewer
    Location
    LONDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After 3 months of acceptable service.Ebrry evening at peak time the speed slows and often breaks off. Getting through to customer service is difficult and time consuming. A complaint was broken off without being resolved. Awful service ,terrible customer service.
  • Reviewer
    Location
    Coulsdon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Have terrible Internet speed and reliability and have had for over 5 months. Virgin refuse to try and resolve the issue and refuse to compensate for the issue. Virgin are great until something goes wrong and then they are beyond terrible.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.