4,684 Customer Reviews over 469 pages
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- Location
- Herts
- Reviewing
- Virgin Media
- Date
- 2023-08-13
- Comments
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Failed to install after 2 weeks messing me around. My next door neighbour in the same building has Virgin…….
Have spray painted the pavement and wall outside my property.
Useless as ever
- Location
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- Location
- Merseyside
- Reviewing
- Virgin Media
- Date
- 2023-08-10
- Comments
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Shocking customer service. The worst I've ever encountered by any company. Called to cancel was offered cheaper package but then was billed double for months and it was denied I was offered the cheaper package. Complaints totally ignored. Extremely frustrating.
- Location
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- Location
- Altrincham
- Reviewing
- Virgin Media
- Date
- 2023-08-10
- Comments
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Absolutely awful.
My step mother has lost the phone number she has had since 1969. She's 90 years old. She was given a replacement number. I have had three lengthy telephone conversations with Virgin Media over the last two months, each promising to rectify the problem in ten to fourteen days. Still no solution and the replacement phone number she was given was also disconnected after that first phone call. Two months without being contactable for a 90 year old woman is incredibly difficult for her and quite disgusting. Shame on you Virgin Media.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-09
- Comments
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Virgin Media went from being on of the best to be one of the worst
Customer service is not existent
in the last 6 month many people has left and that is what i'm trying to do, to get out of my contract
- Location
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2023-08-07
- Comments
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I am extremely disappointed with Virgin WiFi, particularly their "customer service." First and foremost, I experienced numerous delays in getting an engineer to install the hardware. When the engineer finally arrived, he incorrectly installed a wire in our front garden, creating a trip hazard that we have to navigate every time we come home. This has been a major inconvenience for us.
I tried calling their customer service multiple times to address the issue, but it was like hitting a brick wall. Despite having decent internet speed, the booster they provided was non-functional. There were also additional charges on my bill that I could not understand. I made three separate calls seeking assistance, but none of their representatives were able to provide any help (their communication on the phone is unclear...).
I decided to file a complaint, but even during this process, their communication was incredibly unclear, leading to further confusion on my end. This lack of effective communication only added to my frustration.
As a result of this poor experience, I have decided to cancel my contract with Virgin, and I have no intention of returning in the future. Their customer service has proven to be utterly useless, and this entire ordeal has left a very negative impression.
- Location
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2023-08-03
- Comments
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I would give them a -1000 if I could. We were with Hyperoptic for 3 years and never had any issues. As soon as we moved to a house with Virgin the problems started. WiFi is 30-50 mbps at best and service is so spotty that I can't believe people actually buy this if they have a choice. You can't get to a human when you want to speak to technical support. It's just endless time wasting with useless help articles and bots.
- Location
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- Location
- Welwyn Garden City, Herts
- Reviewing
- Virgin Media
- Date
- 2023-08-01
- Comments
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Speed and reliability are fine... but as others here have said, their customer service is just atrocious. I would even say non-existent. I am in a Catch-22 position. I have forgotten my password and their supposed 'familiar expression' (or whatever their automated system calls it). Hence I cannot login. Hence there is no way for me to tell them that I do not want to renew my contract with them (price hike from £18/month to £44/month being the reason). So I have been forced to cancel my standing order. Oh... and of course you cannot email them!! The only way to contact them is via their website (password required - see above) or by phoning them - again PW required. I'm now looking for a company that actually employs human beings in their product support.
- Location
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- Location
- Sutton
- Reviewing
- Virgin Media
- Date
- 2023-08-01
- Comments
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I called Virgin Internet to end my contract. Customer service started offering discount up to 60%!! When questioning why this offer was not provided earlier they had no answer. In the end they said that I will have to pay final bill for 30 days notice period . No discount was given in this instance. Where is the customer service in this instance? On top of it the staff was offering discount like a chariity or alms.
- Location
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- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2023-07-31
- Comments
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As an enthusiastic new customer I agreed to the pre-installation site visit. No one turned up. I called to reschedule. A date was set. No one turned up. As a special gesture a visit was set up for the Sunday prior to Tuesday installation. No one turned up. In every case I've had to chase Virgin. I've spent hours on the phone and received nothing but platitudes. Will Virgin turn up on Tuesday to install? I know what my money's on!
- Location
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- Location
- Hall green
- Reviewing
- Virgin Media
- Date
- 2023-07-28
- Comments
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Signal is very bad , it's often no WiFi
I call three time to complain,but no resolve this problem
- Location
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