Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 3260 customer ratings since 2021-05-17 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,163 Customer Reviews over 417 pages

  • Reviewer
    Location
    North east Lincolnshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Virgin media charges large disconnection fees for moving home because there is no virgin media available in the building where I have moved to? They also saying that I I haven’t sent back WiFi Pod Plume Power in the return package which I have? They are threatening to take action if not paid the charges. The service is very bad and too much charges.
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Comments
    Broadband is left not working for weeks and when you try and get in contact they continuously hang up on you. They have terrible customer service and have no interest in resolving your issues.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Absolutely dreadful service
    Absolutely dreadful service. Have been unable to access my email now for almost a week. Contacted virginmedia 3 times spending over 2 hours on the phone then being cut off and the problem is still not resolved. Was told I would be contacted by them within 24 hours on each occasion and they never did. No access to important documents and information is totally unacceptable. Appalling service … avoid!!!
  • Reviewer
    Location
    Lancashire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Does anybody here wants to know the true meaning of "banging your head against a brick wall" Or maybe 'Daylight Robbery' You only need to join Virgin Media and you will experience it first hand.
    I joined Virgin Media thinking its a half decent company but I make the worst choice ever.
    I was initially on M100 Fibre Broadband and it did not deliver al all so I made the mistake of upgrading to the M350 Fibre Broadband only to find out that the speed is exactly the same as the M100 but the most appalling thing was that the operator who I dealt with lied to me big time. I have asked him numerous time whether or not the new contract was subject to any increase and he kept saying: No I will charged the same amount for 12 months. Now after checking my account I find out that the monthly cost will increase considerably to almost a double after 6 months.
    I have decided to ring them up but I was disconnected twice already after 49 minutes on hold and then another 36 minutes second time.
    Now I am forced to make a complaint and escalate my complaint to Ofcom.
    My advise here, steer away from virgin media they are not what they advertise.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have NEVER received the speed that I have been paying for over the months that I have been a Virgin broadband customer - despite paying for a 100mb connection I average approximately 20mb. Connection always drops, and I'm left with constant buffering - watching anything online is full of frustration. Upon informing Virgin, after investigation, I was told that there is no issue and I was left with no option but to put-up and shut-up. I would not be recommending Virgin at all!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally rubbish services there is no customer service that can help or want to solve the issues.
  • Reviewer
    Location
    Swindon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    So i have tried to renew with them looked up foe the deals they have, obviously new customer doesn't apply to me but they had £2-£3 more expensive, but the customer service, nor customer relations did not gove me that contract and kept saying they can't do that, asked to speak to the manager but apparently the manager has "an emergency meeting" honestly spent 40min on the phone and now waiting for call back.... they are just ridiculous!! Can we all just stop using them now?!

    Also what about the yearly increase of £3.5?? Even when you have a contract with them?! Need to go again through lengthy talks for them to refund or cancel the cost...
  • Reviewer
    Location
    Mansfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    I don’t know where to start tbh. Moved house in June and was originally with virgin but out of contract so decided to move. Basically because the Wifi, is basically crap. Good in the room your sitting, but step a foot out and your screwed. Anyway moved house and was called by Virgin who sold me a great deal…the oomph package which is basically everything, apparently including some data less sims so we can add to our iPads etc. well it’s now January 22 and not once received any of these sims. We have a downstairs office literally next to the lounge which my wife needs every day due to being a home worker. The wifi could not even reach in here. They sent us this booster pod thing which did absolutely zilch. Multi room box upstairs never worked and of course neither of my children could use their fire stick because wifi is so crap. Now this price increase which as actually been great for us because it’s managed for us to get out of the contract. We have cancelled. A blinking awful company and apparently, found out since, these supposed data less sims were supposed to be supplied by o2. Well I spoke to o2 and they knew nothing about this so basically been paying £25 for these which I didn’t know about. Of course, no offer of refund despite this mis-selling. Without doubt the worst company I have ever had to engage with and will never ever ever ever go back to them. Branson, your a disgrace pal.
  • Reviewer
    Location
    Holland Park
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Virgin broadband give a truly terrible service from slow speeds to going down a lot sometimes for weeks! And do everything they can to not pay compensation; certainly will not pay a penny unless I made a stink. Then when I eventually get round to cancelling, which is by no means an easy task, I was hounded to stay & even told I would only receive compensation if I stayed! Their customer service is a joke.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never keept whats agreed, overcharged me big time, not easy to end up contract. This company its a scam! The way the customer service is created to operate is to cheat people. Avoid!!+

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.