Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.7 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2188 customer ratings since 2021-12-04 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,343 Customer Reviews over 435 pages

  • Reviewer
    Location
    Uxbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at ask cost.
    Over a month late to go live.
    5 missed engineer visits.
    Zero compensation and they charged me full price for the month I did not have Internet.
  • Reviewer
    Location
    Wn3 Wigan
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Absolute joke of a company
    Reliability is a nightmare the same as so called customer service. Speeds are a joke pay for 100meg and get 15 on a good day.
    I would never recommend this company. Plus people should avoid at all cost.
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Appalling customer service. My deal came to an end and six weeks prior to the end of the contract I notified Virgin Media that I would be terminating my contract. VM then offered a new deal and tried to get me to sign up. I said that I would shop around and get back prior to the end of my contact. I rang two weeks prior to the end of the contact and was given a further reduction. I was then put through to retentions who then told me that they were reneging in both deals. I was shocked that the company offered a deal but refused to honour it. They said the colleague who offered the deal would ring back with 28 days - well after the date I required a phone line and broadband.
  • Reviewer
    Location
    Ireland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If, for example, they start tripling your bill without prior warning, or change your bill date, or the speed slows or shuts down, you would have better luck burning some sage and peering through a crystal ball, than trying to get a hold of someone from Customer Service who will actually help. You'll be passed around like a joint for hours, or weeks in my case, no one takes responsibility for any case and sees it to the end, or makes relevant and helpful notes on your account for the next agent, so when you call again you have to recite a monologue and explain again until you descent into insanity. Evidently overworked and undertrained staff, some seemingly incompetent. You're better paying a slight premium to avoid the trauma of dealing with Virgin.
  • Reviewer
    Location
    Uk
    Reviewing
    Virgin Media
    Date
    Comments
    Wish I had stayed with BT
    Promise everything and deliver a poor product with even worse customer (no) service !!!
    Wi-Fi box changed 4 times speed good but drops out randomly but very regularly, customer service contacted me after I opened a complaint and then don’t call you back. They offer pods to help but want to charge you more for them then agree to give you them free and charge you for them anyway.
    Don’t trust anything they say in their brilliant marketing trap as the product it’s even worth 1STAR

    So wish I had stayed with BT
  • Reviewer
    Location
    NOTTINGHAM
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Fees doubled after contract and they were hanging on with teeth and nails when I told them to cancel it, simply just not taking no for an answer. Awful. Steer clear.
  • Reviewer
    Location
    Hove
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have raised 4 complaints to date, only one was ever logged, and none ever called back, I did once get an email back the following day saying thanks for my time, glad we could resolve this issue and make out like we had just chatted on the phone. They have owed me £170 for six and half months now, and keep saying the cheque is in the post. Crooks! And I am reporting the to Cisas (which is their ombudsman). Genuinely would not go near with a barge pole and wish I had read reviews before I bought them, which luckily i got out of as they delayed my installation 3 times and I never got connected, and they couldn't tell me why. I was without home broadband for 3 months in total before I cancelled it.
  • Reviewer
    Location
    Chadderton (Oldham)
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    It's not exactly the cheapest broadband on the market and would have expected much better reliability than this. I can't even download large files because the connection is forever dropping.
  • Reviewer
    Location
    Dundee
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The first year the broadband worked okay, after that I used it more (lockdown) and had to reboot it weekly. I then moved to Edinburgh and wanted to cancel my contract. Was passed on to in total 7 different people because everyone said they are not in charge of this cancellation. Then I was promised a return box would arrive before I am moving. It didn’t. Over a week after I moved I was told that it will be picked up from the old address. I didn’t want that, but couldn’t opt out. I gave them the new address. Was told I will receive a reminder. Didn’t get a reminder. Didn’t get a time slot. Waited the whole morning, tried to call, lines full, tried to complain online, account closed, managed to complain in the chat option. I was told it would still be picked up that day but no time slot. They didn’t turn up. Complained again in the late evening, they apologised and I told them I would bring the kit to their store. They said it’s fine and it will be noted on my account. The next day I was informed that they are sending a return box to the old address. The day after that I was informed that it will be picked up in person on the same day. I asked what address and it was the old address. So bad broadband and even worse customer service. Now I am at BT, paying half the price and have twice the speed.
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst service ever. I order a broadband and not satisfy with the service. I want to cancel it. It turns to nightmare. The dont take the call for moer that 40 minutes. After they pick up, They just transfer you from one person to another.
    Finally, when you get to the relevant department, immediately you tell them that you want to cancel, they just hang up on you.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.