Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7371 customer ratings since 2020-05-17 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,782 Customer Reviews over 95 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    It's not the speed that is bad when it goes into the router it's superfast, when it comes out of the router, it's super crap the hub 3 is a real piece of *****!!! Oh! and the technical side is abysmal, apauling, they know nothing, nothing, you hear, sometimes they pretend they can't hear you on the phone, and they hang up star clear, they are a greedy, crap, company.
  • Reviewer
    Location
    Brighton & Hove
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst service and customer experience I think I've ever had. I have been a customer for two weeks and so far they have failed to deliver a steady broadband service. I've now been down completely for three days and Virgin refuse to cancel my contract without charging me £250, despite their own operative this morning telling me that I was within my 14 day cooling off period - when I called back to activate that, they decided that in fact the cooling off period started from the order date, not the date I activated the service. They couldn't care less about me and showed no compassion at all. I am so disappointed in them. Avoid at all costs!
  • Reviewer
    Location
    Cardiff
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    We use Virgin WIFI in the Travelodge where I'm working. I have to phone up regularly on behalf of guests because their system always denies people entry for WIFI that they've already paid for. The WIFI Helpdesk is one of the worst customer helpline I've ever had experience with. One of the supervisors will lie his pants off right to your face. If you have any issue with them then they refuse to help and they leave our guests without the WIFI that they've paid for. They don't seem to understand how their own systems work and when you ask for their managers email to complain they give you a generic office email so they can hide all their many issues and lack of ability. They don't seem to understand their own systems. Really poor.
  • Reviewer
    Location
    Northern ireland
    Reviewing
    Virgin Media
    Date
    Comments
    Absolute worst experience with Virgin. I am counting down the days until our contract ends. Broadband is awful and the customer service is even worse. Cannot come to a conclusion without being put through to 3 or 4 separate people who have no idea who to help.
    AWFUL. AVOID!!
  • Reviewer
    Location
    Romford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    had a broadband fault for 3 months, Virgin media could not rectify the fault and would not compensate a fair amount for the issues.
  • Reviewer
    Location
    London Tothenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad experience!!!l don’t recommend at all!they try to charge a lot of money!
  • Reviewer
    Location
    Kent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They got my name wrong.

    My bill increased 90% after a year.

    I was promised 100mbps wired to my house yet never exceeded 14mbps in three years.

    Why not change provider? well my BT line within my rented property was too unstable for broadband so fibre was my only option.

    Finally I was moving house so it seemed as best time as ever to leave my rolling contract with virgin.

    But they would not let me leave without giving them my new address!!!

    WHY?

    Presumably because now i'd moved my data was worthless to them and they wanted to continue to agressively market me. I had to LIE to them in order to gain severance without giving my new address which made me feel like a criminal.

    Over the years i've been with most of the big name providers and it pays to change occassionally, but i can confidently say that virgin media are the biggest charlatans out there. I'd genuinely like to see how theur staff are aggressively trained behind closed doors.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Shocking customer service, 40 minutes on the phone before you get an answer.

    You then have to sit on the phone for a further 15 to reset your router. This is if you ever want to turn your router off to save electricity whilst on holiday...

    What a joke

    They don't care for customer service or good deals, they also seem to dislike keeping a constant download speed.

    Fibreglass 100mbps and it's slow?
  • Reviewer
    Location
    Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    oh my goodness Virginmedia , in simple words Terrible service and hidden hefty fees , they treat their customers as fools. I wouldn't recommend this to anyone.
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Please be aware once you are a customer then they dont care about you will not help you in any way and I tried to order extra box for bedroom they said fine £7.50 a month but after a activation fee of 130 pound only first time customers get free activation fee even though they only send box in post and I plug it all in its 130 for them to push button and switch it on please be careful I can not wait for my contact to be up the worse company I have been with going back to sky tv wish never left them :(
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    They should rebrand as Virgin Greedier. Charging loyal customers £65 when new customer deals are £27. Shocking.
  • Reviewer
    Location
    South Yorkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you could give no stars I would give them that. Worse company ever!!!!
    Could never get a signal in any room I live in a 2 bed flat ridiculous to say the least. Call to get someone out good luck they don’t show. The best of all they don’t understand the words of cancelling and continue to charge you even though you haven’t used the services in 2 months. Waste of money £40 just for WiFi nothing else included. These guys love wasting your money and your time. Very contradicting on the phone, worst customer service I’ve know in my life. Honestly Virgin Media you can shove it. GO WITH SKY GET MORE FOR YOUR MONEY DON’T LET THERE LIES GET YOU.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Undoubtedly slowest and least reliable ISP I have ever had! Stuck in a contreact and cant wait to escape.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Most appalling customer service I’ve come across and this was on installation day, thus I was able to cancel. Despite having spent over 4.5 hours on the phone doing the grand tour of idea. It took another 45 minutes to cancel the contract. A new record. AVOID
  • Reviewer
    Location
    West Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    Every two to three weeks it goes down status checker says no problems for a few hours log in wants to book an engineer. Another hour it says we have a known issue late PM it works again
  • Reviewer
    Location
    Harlow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I took the 200mbps deal with virgin media, what they did not say was you only get this speed on 5Ghz network.
    As all my devices work on the 2.4 Ghz network and are not compatible with 5Ghz my speed was only about 30 mbps.
    I spoke to the customer service department that put me through to there Technical department who know nothing and the read from scripts I got told by someone that works for them. In the end I complained about the way there technical team was treating me and then cancelled my contract. I got told I will still have internet for 30 day but out of spite there technical team cut me off straight away. I spoke to there contract department who said I should not have been disconnected but there technical department would not reconnect me. I am going to speak to Ofcom on Monday and complain about them. I even got told by one of there employees that they charge there customers for fiber optics but only use coaxial cable not fiber cable. I'm never going back to them. Really bad customer service but there engineers are great it's a pity it's really hard to get there engineers out to help you.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting company, was left without internet for over 4 days back in December, same as ALL households in the SW19 area (London).
    Filled an official complaint both by telephone and on the website. Regardless of this, no credit was applied to my next bill like if nothing ever happened.
    Took a really long call to the customer service team, to be credited ONLY 10£ (out of a total monthly bill of 50£), for 4 days without internet at all that made all my household lose business as we all work from home.
    What a joke of a company.
  • Reviewer
    Location
    Witney
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Well now, what a bunch of jokers Virgin Media are. So far it has been over 2 months since we paid them for an install which was estimated to take 10 working days.
    It's now over 2 months later and they can't even respond to emails or have the courtesy to provide any actual useful information. Avoid, avoid, avoid at all costs.
  • Reviewer
    Location
    BASINGSTOKE
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin came in my neighborhood to install fibre. They did it for all of the houses except 2 (Unfortunately one is mine), from witch they left their 'Box' 20m from the house, maybe they considered doing it 'later' and forgot?

    Despite contacting them, escalating this subject and being told that we would be contacted - "Promise" - nothing has been done yet and the usual response "Please register your interest and you will be contacted" is getting on my nerves.

    Shall this review raise an alarm on an irrespect.
  • Reviewer
    Location
    ILFORD
    Reviewing
    Virgin Media
    Date
    Comments
    We have had a very bitter experience with Virgin. Without advising, our home phone no. has been lost! They are unavailable to reclaim it due to the time taken to respond to the request. The customer service is horrendous. An apology does not resolve the issue. Stay away from Virgin!! Would not recommend it!! Rating of -1
  • Reviewer
    Location
    Bracknell
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst internet I have ever used or even seen in my life. Legitimately unusable. Download speeds drop to 50kb/s and max out at 1mb. It genuinely stops working randomly and my ping online averages about 20 and spikes up every few seconds to about anywhere in between 100 to 20,000 ping (100 being borderline unusable for internet browsing and 20,000 being daylight robbery of our money for an internet that is fiber optic!) I seriously hope that no one has to experience the frustration of attempting to get this crippled internet to work properly. I
  • Reviewer
    Location
    Harlow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    We pay for 200 Mb internet and it's normally around 130 Mb and we pay £37.50
    In three years we only had a problem with our lane line and while the engineer was here they fitted a one modem. Great service and reliability.
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    DO NOT SELF INSTALL. I opted for self installation hoping for a quick start as my new house had a Virgin connection box. I received an email saying "We may need to do some work on your property to make this connection, and we'll get in touch if this is likely" but did not hear about this further. On the day the contract started, I was given the go ahead to start using the broadband, but after a few attempts to set up and messages/calls to customer service, had to get an engineer in. The engineer came 2 days later and it turned out that the house had not been connected to the street box. In the meantime, my partner paid £30 to his phone service provider for extra data to be able to work. I have asked for a refund for these expenses as they occurred as a direct result of Virgin failing to inform me that the service would be delayed. Customer service have been completely unhelpful with my request and keep coming up with reasons not to refund me, the latest one being activity on my account between the set up and the engineer's visit, which is completely impossible as the house was physically not connected to the network.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The worst customer service ever if you have to deal with indian call center. Had to call 3 times for them to give us the correct package at the correct price.

    Best thing is to use the thinking of leaving us option as this is uk.

    Cannot fault the speed or reliability, nobody has faster or more reliable broadband, and they know this. If only they could improve customer service!
  • Reviewer
    Location
    blackburn
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rabbis service, they have disconnected my broadband without inform me before my contract end I already paid in advance, I have lost my half day work and no internet during my son uni exam, when I tried to contact to customer service they did not know about my disconnection they keep transferring different departments almost for two hours, finally admitted they have disconnected by mistake I will get my service back in 72 hours, I asked for compactions they have clearly refused. Very bad service for big company. I think someone need to take legal action against about these of type service.
  • Reviewer
    Location
    LONDON
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    If there was a possibility to chose no star at all I would! I've been years with this provider but in the last 2 years it's the worst PAIED service I have ever received IN MY LIFE! The service will be good for a couple of months after closing a contract after that it will keep dropping with no access to Internet at all I had called so many times I get tierd of... They will say, we see you have Internet, when actually you don't... Its unbelievable!!!
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Absolutely ridiculous. If you ever decide to contact Virgin Media remember to record all your calls. To lure new customers, they are lying and cheating when discussing broadband plans; after you agree to a contract you start receiving sudden demands of paying twice or thrice the originally advertised price. A kind of a strange way to win some customers loyalty but they should have some plan behind it. Absolutely unacceptable.
    Besides, the internet connection they provide is often censored, so apparently insecure, and vital ports are blocked. Not worth the price.
  • Reviewer
    Location
    Devon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I had no issues with Virgin until my contract came to an end and I tried to leave. Once they knew I was cancelling, they made everything as difficult as possible and added extra charges that I did not owe. After 5 hours on the phone to them, I finally got through to someone helpful and they cleared my account of what I owed and shut it down. All seemed fine until I got a letter from a debt collector saying I still owed them £15. After a further 2 hours on the phone to them, they finally admitted that they had billed me for this incorrectly and cleared my account. Unfortunately, not before this late payment affected my credit score. If you ever plan on ending your contract with Virgin, I’d advice you to stay away.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have seen multiple people say this but I was getting an internet speed of about 20 mbs when on ethernet even though I was paying for 350.... not to mention that it would randomly drop for 10 mins multiple times a day and throw users off for no apparent reason. In total probably spent about 10 hours over the phone because you have to wait an eternity to even be connected, once you get there most of their employees can hardly speak english and they tell you everything is fine when you specifically tell them it isn't. An Engineer came round and told my to call and get a complete refund because I wasn't getting the service I was paying for, when I asked over the phone for a refund they told me I could have 20 pounds off my next bill haha. Virgin is a joke and its borderline theft, stay farrr away from them!
  • Reviewer
    Location
    Basildon
    Reviewing
    Virgin Media
    Date
    Comments
    Virgin media is a very absolutely useless provider. The customer service is useless. No one knows what they are doing kept passing me from piler to post. Waited for router to be delivered via yodel for 3 days and still waiting. No one is taking responsibility. PLEASE before u consider virgin media shop around first.
  • Reviewer
    Location
    Woking
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1) Not being notified of appointments
    2) Not getting updates
    3) Support who have no ability to tell if an engineer will turn up.
    4) One support person seemed to just make up a time which was completely wrong.
    5) Getting told only a few minutes before an appointment that it was going to be that day.
    6) Taking an afternoon off work, for the engineer not to turn up.

    I'm also highly dubious of the 3 stars they have, as their Trustpilot score is 1 star.

    Just appalling
  • Reviewer
    Location
    Surbiton London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience ever. This company is a nightmare . I am now forced to pay premium price for premium speed of 350Mbps , what I get is 6Mbps , DON'T FALL FOR THIS , IT IS NOT POSSIBLE IN THIS COUNTRY TO HAVE CONSTANT SPEED OF OVER 350Mbps , ok ,it happens due non peak hours , but then drops drastically in the evening to the level so bad even basic apps like facebook are not working smoothly . There is no one to help . Customer service help line sends you to India where people are lovely I agree but they have no idea what are they doing and they are simply not able to help you even if they want to . YOU WILL BE STUCK WITH RUBBISH NETWORK SPEED AND YOU WILL HAVE TO PAY OR VIRGIN WILL DAMAGE YOUR CREDIT RATING - YOU HAVE BEEN WARNED !
  • Reviewer
    Location
    Devon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Absolutely abysmal service now no broadband for 16 days. Cust service non existent online complaint link doesnt work. 2 scheduled engineer visits nobody turned up. When they did they didnt know what for and no tools to fix cable also as 6.45pm couldnt see anyway! If I could score zero on all points I would. Complaint sent recorded delivery still no response 4 days after they received it
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    This is the worst company I have ever dealt with.

    Their broadband router only works in one room.
    Their customer service is absolutely terrible.
    It takes 30 -60 mins on average to get through to someone and often they are not able or willing to do anything.
    To make matters worse calls often get just off after the long wait.
    They did not deal with my complaints.
    When I asked to leave at the end of my contract they promised me free wifi extenders to make sure the broadband works all around the house. When it came to it they did not provide these and instead insisted I pay an extra fee per month to get them. This is of course after I had signed a new contract.
  • Reviewer
    Location
    Derby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Richard Branson what has happened to…
    Richard Branson what has happened to your company. The service is worst than NTL now. I have been a loyal customer for over 12 years and you’ve lost me on renewal.
    Customer service is disgusting it may be cheaper to tender abroad but it’s a false economy.
    No knowledge or understand of customer needs. Poor complaints system.
    I could go on but you’ve got your knighthood your living in the sun and screw the very public that supported you.
    Me no Virgin Media phones flights or holidays. I’m only one person but I suggest if anyone else is unhappy boycott the brand.
  • Reviewer
    Location
    Birmingam
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Not good
  • Reviewer
    Location
    Bromley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been with virgin and before them NTL for many years but service had become progesssively worse so I am changing provider. The broadband speed varies from around 40 mps to 5 mps and is unreliable. Their call centre line often cancels mid call requiring a redial. If the line does not cancel it can take 30 mins or more to get to speak to someone about the problem, at this stage they may deny there is any problem os simply refuse to understand the problem, it doesnt help that their call centre is not based in the UK and their staff may not have English as their first language. If they do agree there is a problem there is not easy refund process.
    I am changing provider.
  • Reviewer
    Location
    ILFORD
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Reliability
      3 stars
    Comments
    Wort customer service, stupid T&C to be in the business's favour!
    very disappointed :(
  • Reviewer
    Location
    Warwick
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I had only bad experiences with Virgin Media, from start to finish:
    1. Sales: I called Virgin Media to get broadband. The guy was on a Monday morning mood, could barely understand what he was saying, he made no effort to speak clearly, instead he started shouting in the phone thinking that might help. He gave me broadband and mobile in a bundle which was good as I wanted
    mobile as well, but thinking of getting it from EE. We arrange for service installation on day x between 13.00 - 18.00.
    2. I see one day that there is a cable lump coming out of the ground on my patio in front of the house. The patio looked messy, I could see that too. No one told me anything about this, so I thought it might be the council doing whatever works in the area. Really poor communication from Virgin.
    3. Day x comes and the technician gives me a call at 12.00 saying he will be at my property in 10 min. I say I'm away as I made plans for the morning and will be there just before 13.00 when the allocated slot for installation should begin. The guy shouts at me in the phone and says if I'm not there at 12.30 he will leave the property and mark this as a missed appoitment. Then hangs up on me. I had to rush through traffic as I was away on a course in Birmingham.
    Finally got home at 12.45 and saw the guy already drilled 3 holes in the house and mounted an outside box. All these without my approval and in my absence.
    I immediately stop him from progressing the work as it is a rented house and didn't have landlords approval. He immediately starts moaning that I am wasting his time and that I should've get the landlords agreement before hand. I say you're wasting my time as it is before 13.00 and in theory this is my time. I say I didn't know we had to drill holes etc as no one told me what the installation involves. I thought it will use the existing infrastructure in the house,
    i.e. just swap the existing router from Vodafone with the Virgin Media one and set that up. The guy keeps sucking his teeth and moaning about the waste of time. At 13.00 he leaves saying he won't waste anymore of his time on me. How rude! He made such a big deal of his time, that he actually screwed everything up and left
    at 13.00 when the allocated slot was starting. I wanted to mention it to him, the fact that before 13.00 is actually my time, but I was afraid the guy will snap and start being violent. So I left it there.
    4. Later on a lady from the pre-install team calls asking what happenned. I tell her the story and then say I would like to cancel my services as I didn't appreciate the technicians behaviour. She insists I should carry on with the installation and asked for an installation date. In the mean time I went to the agency down town to talk to the letting agent about this as they weren't answering the phone. They said it's ok to install and the landlord is happy with that.
    I informed the lady about this, but said I wouldn't be able to be available for the installation soon, so I'll go to a different supplier anyway who will post the router through the letter box for me to install it myself. She kept insisting I should go forward with installation. She put so much pressure on me and also started making me feel bad for not finishing the installation saying they went to such great lenghts to get another installation date for me. I realised the abuse and signed out saying I definitely don't want to go for Virgin Media services anymore.

    Now they ring me every day to ask me to install the services and every day I say no. I'll have to bar the caller at some point as this can't continue like this.

    Really abusive people. I would like to get in touch with a regulatory authority to mention this as I don't think this is good behaviour. I actually think it's abusive!!! If anyone is aware of this kind of authority please leave a comment to the review.
  • Reviewer
    Location
    Kingston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    3 days without internet for 100s of people not acceptable! So unhappy! Virgin media I have been a loyal customer for years I am so unhappy and your customer service is awful now complaint raised! FED UP CUSTOMER !

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