4,684 Customer Reviews over 469 pages
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-07-13
- Comments
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Dishonest company. Ignored my online cancellation of the contract at the end of the 18 months. Tried ti bill me after the contract ended.
- Location
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- Location
- Northampton
- Reviewing
- Virgin Media
- Date
- 2023-07-13
- Comments
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Virgin Media don't deserve even 1 star. It took me over two month to get through to customer services about my package. So I cancelled it as they charged me double than that of my agreed package for three months.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-07-12
- Comments
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I qualify for essential broadband and tried a dozen times to establish a new contract with Virgin. They lied to me and tried to trick me into continuing with a very expensive contract. Crooks!
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2023-07-08
- Comments
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Appalling installation - wiring loose, holes drilled in wrong place. Wiring laid in gutter across front of house. The worst thing I've ever seen.
- Location
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- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2023-07-05
- Comments
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only reason I gave one stars is because there is no nil stars. I feel they was in breach of contract by NOT providing wifi to the house only the room the router was in. when I complained and asked them to either sort it out or I will leave they said I could leave but would still have to pay to the end of my contract they just didn't care at all now they have ended my contract and they are messing about as to when they will take the money. I have been with virgin over ten years and they repay me with verbale poop I am absolutely disgusted with them.
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2023-07-04
- Comments
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Their customer service is atrocious. You can’t speak to someone on the phone and my contract came off it’s 24 month period and immediately doubled in price without warning. They also won’t allow their existing customers to access their deals for new customers despite the fact that the wiring is all there for it and it should be a simple online exercise. Oh no, they’ve made that super difficult and you end up spending 45 minutes to be told that you can’t have the same deal as that for a new customer. That’s just shoddy.
The speed was fine and was relatively reliable.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-07-03
- Comments
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Virgin Media is now simply appalling. It is very expensive at £84 per month. It is not working more than its working and now I have had no access to email for two weeks! Just remember that, if things go wrong, there is no way known to humanity to contact their "customer service/tech support!
- Location
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- Location
- North West
- Reviewing
- Virgin Media
- Date
- 2023-07-02
- Comments
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Honestly, the question “what went wrong” should be phrased “what went right” and the answer would be nothing.
The customer service is dreadful, they will do anything in their power to avoid resolving the issue for you. They have sneaky hidden fees, try and upsell you products when you want to cancel and are just SO unhelpful it is actually somewhat impressive. The WiFi is dreadful and drops out constantly, however when you ask them to check it they say there is no issue…? They also will promise you things over the phone and refuse to send it by email in writing and then when you ask about it, they will have “no record” of those conversations. Then if you ask them to check the phone call log that will take 60 days to review…..
It really is shocking how this company is still running, although if their aim is to scam people out of money and deliberately provide the worst service in history, maybe they are fulfilling their deeply unethical plan. Will never be a virgin media customer again, and will tell everyone how dreadful the service is.
P.S. The survey at the end of the customer service won’t take your feedback if you rate them negatively which is just hysterical.
- Location
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- Location
- Wallasey
- Reviewing
- Virgin Media
- Date
- 2023-06-23
- Comments
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Awful. Just awful.
Been with them less than a year and already had money stolen from us. Multiple payments taken for no reason, rises in contract costs that weren’t discussed beforehand. All this I could see past but they don’t even provide a basic working service.
I only have WiFi via virgin and their supply is rubbish. Cuts out multiple times a week for days on end. One minute their website says there’s an outage the other minute it says they’re not.
The customer service team won’t refund your monthly bill despite lack of services but will promise you a phone call within “4 hours”
not a good experience for a first time customer and definitely won’t be paying for their half assed services again.
- Location
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- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-06-23
- Comments
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At a loss, 2 weeks after our install date with Virgin Business, we are getting ignored and no information is being given despite my daily calls, as to why we've not been activated yet. They sent the wrong engineer (after having done a 'pre-install check'). Every time I call I am told my order manager will contact, but they never do. I've tried escalating and formally complaining, neither of which have gained a response. As a business we cannot run without this service. Severely disappointed with how we're being handled, no faith at all that our account is being handled as any kind of priority. I am even thanked when I call daily (or even more often) for regularly following up....how ridiculous! I am wasting my time and Virgins, and getting no where.
Save yourself the aggro and go elsewhere.
- Location
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