4,684 Customer Reviews over 118 pages
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-04-06
- Comments
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Moved house as an existing virgin media customer and although speaking with moving team and transferring service to new address was charged the total remaining contact amount in one direct debit, plus a fee for not returning the hub (despite agreeing this would be needed in the new address).
Once service was finally transferred, monthly bill was almost double the contact I had originally entered despite Virgin already taking the full contract value from my bank without notification.
Have been unable to access my online account and money has been taken out for the hub, new monthly fee even though I don’t owe anything.
Similar to other reviews, have been passed around several disjointed departments - have been told the issue has been resolved twice now but still no resolution.
I thought this was just a one off case and I was unlucky but after investigating there is severe underlying dysfunctional operations in the organisation and no one is able to take responsibility to fully resolve a clear issue.
I would never want to buy anything from a virgin brand again after this. It’s remarkably bad.
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2022-04-05
- Comments
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Appalling company. Terrible customer service, tricks you into other products and internet is incredibly poor quality . AVOID AVOID AVOID
- Location
-
- Location
- UB35LU
- Reviewing
- Virgin Media
- Date
- 2022-04-05
- Comments
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Unfortunately, but after 17 months of the contract, I find that the company has very poor contact with the customer, the link often fails. I pay for 350Mb / s link, of which I usually had less than half of that, and in the last month they broke all records where the speed dropped even below 5Mb / s. Unfortunately, contact with customer service usually ended with the fact that they did not see any problem at home, the link returned to normal for a while, and then the fun started all over again. Today I have decided that this is the last month of my cooperation with this company and as it turns out I have been waiting four hours for any answer in the chat. Bravo for the approach to the client ...
- Location
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- Location
- Northwood
- Reviewing
- Virgin Media
- Date
- 2022-04-05
- Comments
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Due no loyalty and price increases I moved to another supplier.. at the time I was assured that I could take my email to the other supplier. However after 3 months I was told by virgin media that the email belonged to them and I could not use it as I am not with them. I had the email 20years before I joined virgin media. Horrible company do not join .. be warned
- Location
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- Location
- Ashford
- Reviewing
- Virgin Media
- Date
- 2022-04-05
- Comments
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Awful experience they cut off my internet during installation and left with me with nothing, no engineer to fix it even a week later, I had to fix it myself. Customer services not interested, engineer booked but didn't turn up. Tried to cancel my account but they refused! Had to cancel in writing and just ignoring them now. Avoid!!!
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2022-04-03
- Comments
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I was missold an offer in which I would be given £100 off my bill only to be then billed this without this taken off. Tried to contact customer services on 3 occasions: email took a week for an automated response; first phone call was told i would be called straight back then never rang back; second phone called answered then immediately hung up. Worst customer service ever received. Also, upon trying the 500mb wifi the most i can get it’s around 280mb often dropping as low as 47mb. Shocking service and shocking wifi.
- Location
-
- Location
- Warrington
- Reviewing
- Virgin Media
- Date
- 2022-03-31
- Comments
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Husband receives a massive bill because our contract has finished, no notification of that, at all.
Treating existing customers, despicably, we suggest you don’t bother with them. Computers are down we can’t deal with you, from a broadband company
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2022-03-31
- Comments
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Please please please do not use vrigin media. This is the first time that i am reviewing and i am reviewing to save your life from Hell. IT IS DREADFUL. I have called 12times to fix my bills, plus you do not get the guaranteed speed. Also, they will not send me the return slip to send the broadband back. Avoid at all cost.
- Location
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- Location
- Oldbury
- Reviewing
- Virgin Media
- Date
- 2022-03-30
- Comments
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Dreadful customer service. Took 17 hours of waiting on the phone over 4 days to speak to the right person, who I barely understand due to their foreign accent and poor English. Engineer installed the finer cable box outside my house on the 23rd of February but did not did not install the broadband to the external cable box. There were no hub installed or provided to me, all I got was a fibre cable connection outside my house and that’s where it ends. No internet connection or equipment to enable me to receive internet supplied or installed. On the 3rd of March they sent me a bill for £55 for broadband charges, a service I was not provided with. When I rang them to explain the issues I as passed to 17 deferent staff located from all over the world. None them helped in the end and most were rude and lack experience.
I then sent a letter and a copy of the contract to cancel the contract. On that very same day of sending the cancellation notice I phone virgin to cancel the contract, it took 2 hours and 4 different staff from around the world in the so called retention department and even then I got no where. On day 31 of they sent me another bill, which did not go through because I canceled the direct debit payment . I rang them again and after been passed to 6 different staff and departments I finally was put through to a staff in the uk who finally understood the situation and canceled the service. Never again! SAVE YOUR SELF THE TROUBLE, STAY AWAY FROM VIRNIN MEDIA!!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-03-29
- Comments
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Rated 1 out of 5 stars
Just now
NEVER JOIN VM Terrible - Is this legal ?
I've been with them for more than 3 years. In October 21 I moved home and I kept the broadband under VM the assured me connection was perfect an no issues...
1st LIE - I then discovered there was an issue opened from April 2021
I opened a complaint as they confirmed the issue will be solved by the 1st of January 2022 and entitled to compensation once the issue is fixed. Asked if I could leave and they confirmed I will have to pay penalties.
It's now March 22 and the issue in the area is still there (now due to be fixed April 22)
Still can't have compensation and the issue is not fixed but, and here is the amazing part, the tariff went up. The increase doesn't have to wait the issue to be fixed.... ABSOLUTELY RIDICULOUS
Just to give you an understanding of the issue
Connection is intermittent - often not working
When it works I don't receive what I'm paying for (I'm paying for 200VM I receive 70 less than half)
Final thoughts
If you are in NORTH LONDON and you have a job that requires a internet connection DO NOT JOIN Virgin media.
Competitors is this areas are better - all our neighborhood is switching to BT with no issues at all.
- Location
-
- Location
- Worthing
- Reviewing
- Virgin Media
- Date
- 2022-03-28
- Comments
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Absolutely appalling customer service from Virgin Media. We've had their broadband service for a few years then contacted them a week before we exchanged contracts for our recent move.
The person we spoke with told us we could take our existing Virgin Hub with us to our new home, and the next day after the move plug it in and our service will continue.
This turned out to be a lie.
It didn't work so we spent an hour waiting to get hold of someone and when we did they stated that we were given incorrect information and that we needed an engineer to visit and install for us.
So, we decided to cancel our contract and return our hub... we've endured patchy customer service over the years from Virgin Media and thought we'd take the opportunity to go with BT instead.
Contract cancellation was confirmed on the phone with Virgin Media and we also then cancelled our Direct Debit. A few weeks later, they send us a new hub, which we put to one side thinking they'll then twig they didn't need to send it then ask us to send it back. They're so disjointed as a business that it's still sitting in our dining room awaiting collection.
But the sting for us is that a few months later we receive a debt agency collection communication that we owe Virgin Media money… which we don't as we cancelled and it was confirmed on the phone by a Virgin agent.
We've now spent a few hours over the last fortnight calling and communicating with Virgin, asking them to listen to the phone recordings, and then cancel this debt that we don't owe. Eventually, we speak with someone who states that we did owe for a disconnection notice and we agreed we'd pay it. It was £61.
We've now been presented with a bill for £82, more than the amount agreed. It's just insane. We're both self-employed so spending more time chasing Virgin is time we could be spending on billable activity for our business. So, what do we do? Pay it and put it down to experience? Just leave it, and see if the Debt Collection Agency comes back again?
I've never experienced anything like this and I'm hoping that someone senior in Virgin Media will see this and other posts and actually initiate some change within the organisation. Each department is like a silo, operating independently of other departments. Why they can't get aligned and actually offer a joined-up customer service is ironic, given they're in the communications sector.
I never want to use Virgin Media again and indeed it puts me off potentially using other Virgin branded services. I wonder what Sir Richard makes of this? I wonder if he really knows just how poor the customer experience is? Happy to have a 1-2-1 call with Sir Richard if he's up for it.
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2022-03-28
- Comments
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If you are thinking of getting Virgin broadband/fibre ..DONT!! I had their 'super fast fibre' installed in January 2022 and since then I have had nothing but problems. The signal is weak to devices upstairs ..less than a metre from the router, connection to my desktop computer and laptops is exceptionally poor with the dreaded 'connected no internet' status. Despite several calls to the call centre based somewhere on the Southern Indian continent I am still stuck with this product. I have asked several times for an engineer to call to my home, but have been advised by their staff to take all my computer products to a computer repair shop as they are the fault ? Wish I had stuck with Sky, at least that worked all over my home.
- Location
-
- Location
- northampton
- Reviewing
- Virgin Media
- Date
- 2022-03-28
- Comments
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service compare to price that have to pay them is worst ever seen. try to disconect from over one hr from them !!!!!
- Location
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2022-03-25
- Comments
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Basically I had a lot of issues with virgin media over the years, and a new issue happened, I contacted them nearly two weeks ago, and after speaking to four different members of staff, and getting nowhere, a manager took over the case, and booked a call for Monday and it never happened, then a new call was booked for later in the week, that never happened, and I am still waiting, and when I call virgin media no one believes me as none of this information is on my notes, and I just end up going round and round in circles, and get nowhere I would not recommend virgin media there customer service skills are terrible
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2022-03-22
- Location
-
- Location
- Halesowen
- Reviewing
- Virgin Media
- Date
- 2022-03-21
- Location
-
- Location
- Livingston
- Reviewing
- Virgin Media
- Date
- 2022-03-21
- Comments
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I have had virgin broadband for 20 years which supplied good broadband however. The cost of the service is over double their competitors and the customer service is so very very bad and you cant trust the operator. I called them and waited a long time (which I had to pay for) I then asked for them to cancel my broadband and mobile contract - they didn't and I have called twice! I am running up another costly month (this has happened twice!) Very poor.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-03-19
- Comments
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Rubbish. Do not even have service yet. Two appointments were never kept. I spent those two days with customer service waiting answering same question many times. Still no resolution. Will contact regulator. Rubbish company, Rubbish customer service and basically rubbish overall. Will try to change provider, but they want me to pay 240 pounds to leave, even though I have not had 1 second of service.
- Location
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- Location
- S11 9EB
- Reviewing
- Virgin Media
- Date
- 2022-03-18
- Comments
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Customer service give wrong information. Today I called them because I do not have internet in one of the rooms. They said they will sort this problem and give me a SIM card with 10 pounds extra, I agreed then an hour later they rang to change the price and said I can't go back to my previous account although it was their customer service mistake giving me wrong information and I have never accepted the change in my package. Phones should have been recorded which is a proof. I will never trust their customer service again. Internet is very poor. They say 100 MB but one of the rooms in the three bedroom house does not have any signal. Poor service, weak internet, unprofessional customer service
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-03-18
- Comments
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Finally, after 10 years of bad service and prices just going up and up, there is a new (Fibre cable) half the price alternative "Community Fibre", so I spent the whole of yesterday trying to give 30 days notice to cancel, first by phone (that was the first wasted hour) and finally they hung up on me, then I went online to their chat (another wasted hour), I tried texting (as they advised on their site) they kept asking me the same 10 questions, individually / relatedly for about 2 hours, then they passed me to WhatsApp, asking me the same, individually / relatedly for about 2 hours, and then finally they told me (after 9 hours of this) that all their agents had gone home at 5, now this morning they have started asking the same questions again (which I have already answered all of them about 20 times, 1 by 1 (at about 5-minute intervals)
- Location
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- Location
- Wakefield
- Reviewing
- Virgin Media
- Date
- 2022-03-17
- Comments
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Poor internet connection and unprofessional customer service. Not reliable.
I moved home recently and notified VM well in time. I was assured in every communication that the installation is going as per initially planned date and nearly 1 business day before I was given the shock by email that the installation has been postponed. I stayed on calls for hours without a resolution or support for the time being. No one apologies either for this mess. Another disappointment came in when my connection was disconnected a day before expected despite my special instructions to the web chat team when I notified about the move. My wife and i work from home and dependent on internet. Rather than working and thinking out our move I again stayed on calls for hours to get this sorted. Not surprised that had not received a satisfactory resolution. I had to buy a temporary portable WiFi from another provider for interim internet service. My installation was rescheduled twice and now temporarily suspended till further notice. We have now moved to another reliable provider.
- Location
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- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2022-03-17
- Comments
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ruined by terrible customer service.
- Location
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- Location
- Brighton
- Reviewing
- Virgin Media
- Date
- 2022-03-17
- Comments
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If I could give zero stars I would
If I could give zero stars I would. 3 whole days on their ‘helpline’ and over 300 WhatsApp messages and still no answer to a really simple question. HOW do I leave? I refuse to pay double the price they are advertising to new customers
- Location
-
- Location
- England
- Reviewing
- Virgin Media
- Date
- 2022-03-17
- Comments
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Reported to ICO, Trading Standards and CISAS (all regulators)
Shocking service. Swore at me over the phone, and now will not provide their recorded calls for me to use. Wont answer to Subject Access Requests either.
People need to do the same to make the regulators aware.
- Location
-
- Location
- WARRINGTON
- Reviewing
- Virgin Media
- Date
- 2022-03-16
- Comments
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Cabled broadband is good. That's about all there is for this company., We've been with Virgin Media for a very long time, but during the last 2 years the customer service has got worse and worse. Just when you think it can't get any worse, it does.
Switching was difficult. They claimed we signed a new contract for a phone line only, which we didn't. We cancelled everything. We spent hours and hours on the phone. If you're transferred and they can't persuade you to stay or to buy something else, they cut you off. Happened to us too many times to be a coincidence.
Wireless connection is poor, you can't even get it at the back of the house. They sent us a pod, but it didn't help. Our internet box has been on the blink for a year, but they won't send us a new one. The engineer came and put in a new cable. It wasn't the cable, we all knew that before he started.
To make it all worse, when we finally got it sorted (we think, though there's no guarantee) they sent us an email to get their kit back and none of the links in the email work. There is no email address you can actually write to, and if you try the "speak to a person" link on the website, you're told to install and use What's App instead.
Don't use Virgin. Just don't.
- Location
-
- Location
- Mottingham
- Reviewing
- Virgin Media
- Date
- 2022-03-16
- Comments
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every year the price goes up.to talk to a live person in case of a problem with the service, you need to call several times.lately, there is very often no internet
- Location
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- Location
- North Somerset
- Reviewing
- Virgin Media
- Date
- 2022-03-15
- Comments
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Appalling customer service, call centre is in the Philippines, so line is distorted keeps dropping out. I called to cancel my installation many times, call kept dropping out, they don’t ring you back and read from a script when you ring back and try to tell them this is the fifth phone call to cancel installation and keep putting you through to different departments and every time you have to go through security with each department, even though it’s the same phone call. So glad I didn’t end up having my broadband with them, lucky escape.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-03-14
- Comments
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Don’t trust this company they thief’s
I renew my contract 18 months ago with them they offered me £28 a month faster 2 month start taking £59 a month after 12 month start charging £69 I called them from first month every time they lie do you want to lose is your choice I’ll pass this message to everyone to not get ripped off by them
I don’t want to hear Virgin Media anymore in my life
Don’t trust them when they try to renew your contract with new offer they all lying to keep you once you sign new contracts you’re stuck with them for another 18 month and you give them permission to rip you off.
- Location
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- Location
- Hove
- Reviewing
- Virgin Media
- Date
- 2022-03-12
- Comments
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Absolutely disgusted by Virgin Media DO NOT USE AS A PROVIDER. I’ve had an ongoing complaint with them since November. They confirmed they have to resolve complaints within 14 days and in January as it had been 2 months they took full responsibility of their internal failings and cleared the full balance on my account (I received a letter in Jan confirming this). Virgin illegally sent my account balance to an external debt collection company when the complaint was still active and without my knowledge. They apologised and admitted their error and said their Credit File Amendments team would remove this from my credit record within 21 days. 2 months later and multiple emails to that team, they have not responded once or tried to resolve. After calling Virgin multiple times this month they said the balance they confirmed they cleared in January is still pending and their Credit File Amendments team haven’t resolved their error. The worse customer service of any company that have damaged my credit record through no fault of my own and after 4 months I’m still chasing them to resolve!!
- Location
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- Location
- Bedford
- Reviewing
- Virgin Media
- Date
- 2022-03-12
- Comments
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Although the broadband is ok I could never use this company again because of the sheer pain of leaving. You cannot communicate termination online, only via phone (chargeable number to many mobiles and huge waits, disconnections etc) and post (really?). After all that they have then charged me an early disconnection fee - my contract had finished but the difficultly in the process meant I hadn't provided the full 30 days. There is more but you get the idea...
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-03-11
- Comments
-
Worst Customer Service I have seen in my life time. Take my word, stay away from this company, any other internet provider will be better. Can not wait for my contract to end and I will stay well clear of this company.
- Location
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- Location
- Dunfermline
- Reviewing
- Virgin Media
- Date
- 2022-03-11
- Comments
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Following announcements of the price rises at the beginning of the year, phoned to end my contract with no penalty. Was assured this would be actioned. Two days later received an email saying I’d signed a new contract. Complete lies and fantasy. After two weeks, when notice of cancellation still hadn’t shown up on online account phoned again to complain. Despite two weeks remaining of the notice period my TV and internet were terminated that evening leaving me unable to work, shop or even call the company to complain. Shocking service and probably not even legal. To add insult to injury, Virgin then took a direct debit covering the period after the service had been terminated. They then sent someone the very next day to my house to collect the router and TV box before I’d even had s chance to unplug them. Talk about keen! At considerable expense I then paid to have an emergency phone line installed by BT Openreach so I could have some kind of Broadband service then called Virgin AGAIN who told me I was in credit and they would return the credit balance by cheque in FOUR MONTHS. In total spent over six HOURS on the phone, was without internet or phone for 4 days so unable to call emergency services when my daughter was taken ill. Unable to work from home so forced to take unpaid leave. Wasn’t once able to talk to anyone with even a basic command of English and fed up of messages telling me staff were busy and to go online when I had no internet and no router as they’d taken that as well. I cannot urge you in any stronger terms to stay away from this company if you value your sanity and safety and security of your family. I haven’t even had anything g resembling an apology and they kept sending me emails even now asking me to recommend them to friends. You couldn’t make it up.
- Location
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- Location
- COVENTRY
- Reviewing
- Virgin Media
- Date
- 2022-03-07
- Comments
-
Signed up with Virgin about 4yrs ago and service went from bad to worse but couldn't stand the hassle of moving. Eventually with constant issues of no broadband and unable to get hold of these guys when you need help I decided I had no choice to leave. They are shocking at customer service they don't know what the meaning is. I spent 3Wks trying to get through to them for help which even that was poor and went days without Internet hoping it might suddenly return. I then tried to call to cancel, I got cut off and kept on hold for over an hour each attempt. I would suggest anyone is better than Virgin so don't waste your money, to e and effort with them...
- Location
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- Location
- Huddersfield
- Reviewing
- Virgin Media
- Date
- 2022-03-04
- Comments
-
Unprofessional and Dishonest Company.I contacted virgin to discuss a contract renewal and agreed a price for the same services as i am on now of £85.got a contract the next day 1st payment £107 then £95 per month.so called retentions team and spoke to Carolina in India I think andasked to cancel the contract.she said she could beat that price with all the same services and quoted me £55.25 per month which I agreed.today I get a new contract next bill £161 77 and then £135.50 per month.there is something going drastically wrong with this dishonest company and after been with them since the ntl World days I am now when I can get through cancelling my contract.
- Location
-
- Location
- macclesfield
- Reviewing
- Virgin Media
- Date
- 2022-03-02
- Comments
-
Solid and dependable but very average wi fi strength and speed compared to BT
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-03-01
- Comments
-
I was moving into my new house on 20th, I purchased the Virgin Media Plan on 14th February. I was told earliest installation date will be 02nd March. Because of storm, I understood okay, I somehow managed days in between by mobile hotspot (bought a range extender as well because mobile network is not available in all rooms) and daily 3 GBP I started spending for internet to do Work from Home.
As it was 1st March, I was waiting for next day when wifi will be installed and things will be relaxing, I got a call from installation team on 1st March at 18:45 informing me, Sorry, your address is not serviceable and we have cancelled your installation request!!!
It took them 2 weeks to say that.
How disappointing. I am just giving 3 stars to speed and reliability because I have used it in past. But, this time my experience was so bad, I have suffered financial losses during this time and will be suffering a little more till the time wifi gets installed. They're just sorry for inconvenience.
They're very quick in taking payments and setting Direct Debits though!
- Location
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- Location
- SOUTHAMPTON
- Reviewing
- Virgin Media
- Date
- 2022-03-01
- Comments
-
If I could leave zero stars, I would. I have been with then for over 10 years but this is it. They disconnected me for no reason. I called to cancel my contract and I had 30 days cancellation period from date of call but to my surprise, they disconnected me in less than 24hrs working day. I called on a Friday evening n I was disconnected Monday evening. Since then I have been calling and they keep passing me from one perso to the next. The most annoying thing is they all say I have been reconnected and should use the Internet in few hours but when I called again the next day, I was told nothing has been done and I am still disconnected. Why lie? Avoid at all cost. Service is always down everyday anyways!
- Location
-
- Location
- West midlands
- Reviewing
- Virgin Media
- Date
- 2022-02-28
- Comments
-
Virgin media is absolutely ****. Do not ever go with them. Main lines been damaged for 2 months. After 2 visits they realised the main lines have been damaged. Now after three weeks they rescheduled the appointment and postponed for another 4 weeks. What a joke! I call customer service up and they just say nothing can be done. They didn’t notify me about the rescheduling.
But imagine 2 months without stable wifi. WHAT A JOKE!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-02-28
- Comments
-
One word. Crooks. Virgin media is the crook of the year. High fees with low internet speed. When I filed a complain about my on going slow speed, I was told if the speed suffice when they do their assessments, they will issue my refunds. (I pay for 350 MB download speed, I get 80 MB on lucky days, the minimum I should get is 180MB as said on the contract). Coincidentally on the week they test my network, my network speed exceeds 375 MB....no issue was given except the fine that was given in for putting in cancellation notice a month before my contract ends.
In terms of network reliability, expect a wifi cut out in the middle of your movie.
Customer Service was somewhat ok, it's not really their fault, they do try to help. Some however, seems pretty clueless. I hope this post saves you the trouble.
- Location
-
- Location
- London SE10
- Reviewing
- Virgin Media
- Date
- 2022-02-28
- Comments
-
BEFORE YOU CHOOSE VIRGIN MEDIA PLEASE HAVE A READ OF MY EXPERIENCE SO FAR
I have had the most horrid experience with trying to get Virgin Media broadband, I signed up on 11 January and was told that I would be up and running on the 29th January,
It is now 28 January and all I have got from Virgin is Lie after Lie after lie, pre-installation team blaming construction team saying the road outside my house needs to be dug, up. after many, many calls to the preinstallation team, I finally got to speak to the construction team who clarified that AT NO TIME DID THET GET ANY REQUEST FOR WORKS OUTSIDE MY PROPERTY and that all it required was minor works, I was supposed to have engineers allocated to me on the following timeline
Saturday 19th - this was cancelled as apparently, they had engineers coming on 21 Feb
Monday 21 Feb - No-one turned up to do the minor works, rebooked for 25th
Friday 25th - I have been advised engineer turned up but did no work, took some pictures of where the cables need to go, bear in mind he was supposed to be coming to do the cable work. rebooked for Monday 28th
Monday 28th - it is now 15:45 - I spoke to the preinstallation team again and have been told that an engineer has been allocated to me for the cabling works but they have no update as yet.
I am supposed to have the Equipment installed tomorrow - this installation has been delayed and pushed back at least 6 times all because the pre enablement engineers keep not showing up or if they do, they do not carry out the works that are required. so who thinks the engineer will actually turn up before 6pm today 28th February.
I have had to ask for time off work several times because I was promised whole-heartedly by the preinstallation team that the works will be done each time and the installation engineers will not be canceled and rebooked but each time it got canceled and rebooked, so again I have asked for time off from work tomorrow but I have the feeling that it will not be installed tomorrow.
The preinstallation team has emailed and tried to call the so-called pre- enablement teams area managers, but guess what they can't get through and have no reply to any emails.
This is by far the worst experience I have had trying to get Internet installed, worse than Talk Talk and Vodafone, so before you decide to get Virgin Media broadband, make sure you are willing to get angry, frustrated, your time wasted, and be lied to time and time again, I have reached my limit if the equipment is not installed tomorrow I will cancel my order and post my story on every social media outlet I can find
Update
I have now cancelled my order because Virgin media use 3rd party rubbish engineers, their so-called engineer has reported that the box they need to access is on a constructions site which is a load of rubbish, first, it was my road needs to be dug up, then they do not know where the box is, then it was minor works,, pictures were apparently taken of where the cables can come in and NOW THIS RUBBISH about a construction site, I will never ever recommend virgin media and I promise I will leave a horrible review on every review site and social media site I can find to warn others of the horrendous and disgusting service provided by their 3rd party and their own Engineers
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.