4,684 Customer Reviews over 118 pages
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- Location
- Bath
- Reviewing
- Virgin Media
- Date
- 2022-11-26
- Comments
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Was a customer for a long time. Found the service to be reliable in that time. Switched to BT because Virgin would not do a package without TV and it was too expensive. They still charged me after my cancellation date. They explained this by saying they bill in advance and the bill was generated before the disconnection date. I was not warned of this when I went through the cancellation process. They then expected me to wait 40 days to receive a refund by cheque. I complained and was instructed to raise an indemnity claim with my bank. Apparently it is completely impossible to refund me themselves. My advice to anyone leaving Virgin is to cancel your Direct debit as soon as you have paid your final bill as they will absolutely continue to charge you.
- Location
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- Location
- Bedfordshire
- Reviewing
- Virgin Media
- Date
- 2017-01-26
- Comments
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Well i was with virgin for over 4years and never really recieved good wifi it was quick but wasnt stable it droped all the time but trying to tell this to the tech team was a waste of time as all they will look at is signals being sent to the box which the box did get so no fault was shown and i was left paying for 200mb speed even if my connection wasn't sturdy (xbox online play would forever keep loseing connection hasn't hppened with sky at all ) another issue i had was my bill would rise every month so i asked them what the could do and they said lower my broadband speed and i could save 25£ so i dicided to leave a go with sky then they pulled there finger out sent a engineer round that week to replace my modem and offered me my virgin package allmost 50£ cheaper but the deal i got from sky was un beatable virgin was £1.40 off the best price but sky gave me sky cinima 12months and a free 32inch tele now im with sky i see how bad my virgin service was as my issue's are no more
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-01-15
- Comments
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Hi. I'm disappointed with your customer service.
All in all, the virgin broadband is not bad, I'm happy with the speed and the price but the issue is the reoccurring intervals when the Internet stops working. And i have to spend my time,contacting customer service,which is understandable.However,the problem is when the Internet stops working for 10 days and repair works are carried out in my area,I am still charged the full price.
When I spoke about the problem with an operator,I was told that they were going to credit me for those days, but nothing happened. I waited till the next month's bill, but nothing happened again.
That is why I'm disappointed.
- Location
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- Location
- Aberdeen
- Reviewing
- Virgin Media
- Date
- 2015-02-27
- Comments
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After six months of constant dropping the line we were informed that all virgin copperwire customers were being pimped out to TalkTalk - No way, thanks!
Been with these clowns for many many years and thankfull to be pushed into looking elsewere. The fourm on the Virginmedia site is more use than Customer (lack of) service. Any idiot can tell someone to turn off PC and try again in 10 mins. Looking forward to my new Zen account. Already VERY helpful in answering emails and phone calls.
- Location
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- Location
- Halesowen
- Reviewing
- Virgin Media
- Date
- 2015-08-29
- Comments
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Broad band is ok but when you have a problem there is minimal support. If you have a games console or like to watch films I wouldn't bother as the service is just to unreliable.Trying to complain is nearly impossible. I would not recommend .
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2020-11-17
- Comments
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I normally don't leave reviews but feel compelled to do so due to the entirely horrific experience I am currently having with Virgin Media. Having been a customer for a number of years I have become accustomed to the terrible customer service and hours on hold but this time has broken the proverbial camels back. I have been lied to, coerced, fobbed off and treated with contempt. There are no words to describe how I feel, "violated" is as close as I can get. Avoid at all costs.
- Location
-
- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2017-04-18
- Comments
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I have been a customer of Virgin Media for many years now and never had any major issues. They usually get problems sorted out eventually and the speed of the broadband is good. My major issue is the way they treat their customers. Firstly one month into my new contract they increased the price with some half baked excuse of 'Improving user experience'. My recent experience with them has been very disappointing. Due to my landlady deciding to sell the flat I am renting I have to move property. As such I am 6 months into a 12 month contract with Virgin and I therefore have to stop the service at the place I am renting. Virgin don't supply the area of Edinburgh that I am now moving into which means I can't take my account with me. The result is that I am being charged a disconnection fee purely because they can't supply me with a service in a new area. It is very unfair and I feel that I am being penalised for their failure to provide a service.
- Location
-
- Location
- Yarm
- Reviewing
- Virgin Media
- Date
- 2017-07-07
- Comments
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Virgin is a company that has a good product with a terrible customer service. Virgin is the only company that can send you the wrong contract, then forget to send the TV box, having problems in the activation and finally to take you through seven people asking you, the problem, the password and not giving you a solution.
Virgin customer service is the only company that cannot understand what is the problem of not having received a tv box.
Resolution
Cancellation - I cannot waste my time and money with useless people. it is a pity because they have a good product.
- Location
-
- Location
- Hillingdon
- Reviewing
- Virgin Media
- Date
- 2016-11-21
- Comments
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Waste of Time and Money with Virgin. Never have Tv broadband and Phone with them. In my area every fortnight there is issues with the service means you lose all your services. Pay for what you never get. No doubt they have fastest broadband but only when the line is flawless. I wouldn't recommend to anyone. Can't wait for contract to finish and can walk away. Extremely poor customer service adds to extremely overall bad experience. Avoid if you can, you have been warned.
- Location
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- Location
- Merseyside
- Reviewing
- Virgin Media
- Date
- 2023-08-10
- Comments
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Shocking customer service. The worst I've ever encountered by any company. Called to cancel was offered cheaper package but then was billed double for months and it was denied I was offered the cheaper package. Complaints totally ignored. Extremely frustrating.
- Location
-
- Location
- croydon
- Reviewing
- Virgin Media
- Date
- 2018-03-07
- Comments
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I am paying for broadband with Virgin Media, £36 seem to be the entry price after your initial discount and if you don't take a full package.
Broadband is working well, but their curtomer "service" is driving me insane.
I do not want a TV as I don't watch it and they call me regularly to push onto me a TV package eventhough I told them time and time again I don't want a TV package. If I don't pick up the call they call me twice a day until I do...not to propose something that actually interest me.
It's like they are not able to put a note with your account to capture what you need and it feels like harassment. This alone makes me want to change provider.
Never had such a bad customer service with anything else.
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2018-10-05
- Comments
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Not been with virgin for very long and it's been great I can't fault. Till I moved house and got told I wasn't able to have virgin at that property, hang on it's the same postcode and 5 doors down and still can't have Virgin? Meaning I had to cancel my contract with a nice cancellation bill! Thanks. The customer service however was dreadful it was the worst I have received in a long time. I was put on hold 2 times and had to give all my details again for the 3rd time? Now explain that Virgin? I was then expecting to be transferred to someone else and was on the phone for a extra 10 minutes or so with dead silence so I said hello and oh guess who answered the same guy! Nope wasn't being transferred maybe we got a bit confused but the fact I was left on the phone for that period of time was disgusting when he could have let me know to hang up as the conversation has ended. I will never become a virgin customer again and I will never recommend you guys to anyone if that is the service you provide to your customers.
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2017-04-10
- Comments
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Very intermittent internet connection; often goes off and has to be rebooted countless times every day.
Customer service appalling: incorrect details logged their end; very abrupt manner on the 'phone from staff.
Very difficult to feel satisfied with overall service.
- Location
-
- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2018-05-11
- Comments
-
Virgin Media's standard business practice is to bill you for a full month in advance despite receiving a prior instruction to terminate the connection.
On top of this, refund of your mandatory over-billing is via a CHEQUE. This is apparently preferable to a direct transfer back in to the account you paid them from. I can think of two possible reasons for this:
i) It's 1993
ii) Virgin Media are hoping you are too lazy to deposit the cheque so they can stiff you on the bill they should never have levied in the first place
Which do you think?
- Location
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- Location
- Cardiff & Great Yarmouth
- Reviewing
- Virgin Media
- Date
- 2015-08-06
- Comments
-
My daughter, a student in Cardiff had a 9 month student contract, however, she is now at home in Great Yarmouth, she is still being charged for her account.
I contacted Virgin on her behalf and after waiting nearly 20 minute to get through to customer "services" I was told that the contact still had to be terminated after the 9 months, they have refused to reimburse her account. This is very miss leading selling tactics to students up and down the country. I was put on hold for a supervisor (at my request) and because by now it was 9.00 pm the call was abruptly terminated and I was talking to myself on a dead line!! I will be terminating my home contract - so they will lose a customer of 5 years into the bargain - NOT VERY HAPPY, will NOT have anything to do with them in future, so to all the parents of students out there BE WARNED in Virgins terms a 9 moth contract is NOT 9 months, it is 9 months util YOU terminate the contract - A COMPLETE CON, from which they must make huge extra income for NOTHING
- Location
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- Location
- North Tyneside
- Reviewing
- Virgin Media
- Date
- 2017-07-22
- Comments
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We have been with Virgin for about 5 years for broadband and phone line. For the past four months the wifi hasn't been working correctly, keeps losing connection so can't use mobile devices and the computer in the other room. If plugged into the router directly then broadband works fine and speed great. Contacted customer services at the end of May and were told problems with the old routers and would send out a new one. This was meant to be delivered beginning of June. Still waiting. Contacted Virgin customer services today and told we had to pay £20 for the new router installation charge. This was not mentioned when we originally contacted them. Explained that service we pay for was not working so why now being told we had to pay when still haven't receveived new box. Basically passed between four departments and told the same thing. We were also informed that the new router should have been delivered on 16th June but again still waiting. The conversation with customer service turned into them blaming us for the router not working and still demanding money form us. Asked to cancel the account and they were not bothered about this. Happy to lose another customer. We are paying for a service that they provide and if they know that there are problems with older routers (my Dad got his changed for no extra cost) why should they charge us and make us out to be the ones to blame for their faulty equipment. Virgin Media customer service is very bad. They need to look at the training they provide their staff and off attitude adjustments.
- Location
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- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2016-08-30
- Comments
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Appalling company. I wouldn't trust any of them to sit the right way round on a toilet seat. Having advised I was moving home (before the end of my contract) I had to pay £200 in early termination fees: absolutely fine, I knew what I'd signed up to.
No one explained that I could take that contract with me to my new home. When I learned I could have done that, I asked them, retrospectively, whether they'd be willing to refund the early termination fees if I had Virgin Media in my new home. A call centre script monkey of about 12yrs old told me they "don't refund termination fees".
Well, fair enough. Virgin Media, you could have been reasonable and had me as a customer for the next 18 months+, but you don't want me. Fine.
I've gone to Sky.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Virgin Media
- Date
- 2017-10-23
- Comments
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We finally saved up to buy our own house and moved home last week. Unfortunately, virgin do not provide services in our new street meaning we had to cancel, incurring £125 cancellation fees. If we'd have used any other provider we would not have had this problem as they all use the same network. Virgin uses its own. It's a shame because we liked the package we had. Never again will we use virgin. I even cancelled the mobile phone I had with them for my grandad, out of principle and bought a new sim with Tesco Mobile.
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2019-08-06
- Comments
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I have been with virgin media for over 9 years. The Internet is overall not too bad. However if you are unlucly enough to experience any kind of problem, you have had it. On average I have been on the phone for 45 mins just to speak to a person. When you factor in the lack of value for money it doesn't make for a good package. I would avoid. On completionbof my contract, I will go elsewhere. Having ultra fast broadband doesn't negate you of providing any kind of customer care.
- Location
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- Location
- Southmead
- Reviewing
- Virgin Media
- Date
- 2014-10-18
- Comments
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Where do I start...I've always been a Sky customer but since we heard that Virgin is so much better, we ordered the Big Kahuna bundle and noticed that we don't have most channels and we just got it a month go. Called them, spent hours and days trying to figure it out. Next day, woke up to no internet or tv service. Called again, they had sent the bill to the wrong person and accused us of not paying even when we explained that we had not received a bill (although what did I pay these 130 pounds for if I got the wrong bundle and altogether maybe 25 channels out of 250 promised and internet that comes and goes). And it's been a month now and still, absoulutely nothing.Internet comes and goes and all they want is money and more money for service they do not provide. Stear clear from Virgin, Sky all the way. Customer service is not the worst but no one has apologised or anything.
Very poor.
- Location
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- Location
- St.Albans
- Reviewing
- Virgin Media
- Date
- 2022-11-17
- Comments
-
C-101122662
I wonder if it is true that VM executive team deliberately engineer an impasse with the complaining customers no matter how valid a complaint, so as to kick the complain towards CISAS and close down complaints quickly meeting internal performance targets?
Be aware of the contractual catches to avoid responsibility for faults reported to them, thus placing you in a 'no resolution' queue that leads nowhere/arbitration, because you are accused of disagreeing with them when discussing a way forward. It's a deliberately designed trap is my opinion. A play on words in the discussion.
I tested my service speed using Ookla over wifi. I have lots of devices on my LAN. But while I had a 200Mb/s service, using this testing process (not wired to the hub), I always saw 200 or slightly more for many years, so imho it's accurate! Then after a requested hub reboot because of a VM network upgrade I started to see drastically less speed intermittently, and full speed or slightly more 80%-90% of the time, (smells like my test is reasonably accurate you would think). How, if WiFi is used it can cause Ookla to only show 10-20 Mb/s in error for their claimed 250Mb/s amazes me. I get the WiFi being naturally flakey connection in design, but with my previous testing success on mine, it was fine. But that's the contractual wording trap and now you are doomed!. VM want you to fall for the customer LAN devices, third party devices and wifi can cause that much of an error when it tested. If they had said a drop of 10-20 Mb/s on WiFi I might have agreed, not 230! Like I am a liar! Its a contractual, and unreasonable in this case, exit door of avoidance. oh come on! It's nonsense VM. Seems like a get out of jail free excuse when I am not even trying to be contractual with you, just wanting fairness! Plus my appointment with your engineer was scheduled between 8-12. He got to my house at 17:45 as logged on my CCTV. I was told by your support team earlier that day that all local engineers were fixing a serious network issue that might explain my speed problem ( their words), hence the engineers latenesses! Go listen to your telephone recordings to hear it VM. The engineer when he arrived had trouble getting the new hub to work, it was showing the white led band display on hub4, but we were unable to log into the hub. The engineer, could only see 150Mb/s with no third party equipment connected. The engineers words not mine, and he was using your engineering tools to measure the speed! Slow confirmed by VM and supposedly reported back to his manager? Was it, I bet not? He left before the hub was fully working much to my surprise and it took me a further 2 reboots of the hub to get it working properly and get my LAN up and running as it was before he arrived. This WiFi/too many devices/third party kit nonsense that never affected Ookla measurements on the old 200Mb/s service seems to me to be a sidestepping excuse when I never wanted anything but a stable service, I was not trying to pin you down or be difficult, I just couldn't get you to see the point that it's a reasonably accurate test even if only in my case, and it can't be scuppered by WiFi to the tune of a missing 230Mb/s. The CEO lady dealing mentioning Ofcom and arbitration, which seems pointless and confrontational because she couldn't see my very valid point. I'm not trying to cause you contractual issues, I just want the promised speed and reliably without BS. Fyi, a day after the hub change, the speed measured with my supposed flawed process is easily 250, sometimes 280, so is that black magic now? I just hope it stays that way as the CEO lady didn't seem to take into account it was intermittent.
Also, sending me an 'out of contract' email on the same day as this fiasco seems contentious don't you think? Are you telling me to go away?
I was told by the CEO lady that VM know exactly what speeds people have been getting up to their hub historically (not WiFi speed). If that is the case, why do customers ever have to complain to get an engineer out to fix it? Why are you not proactively fixing these speed problems before the customer notices as some faults affect large numbers of customers, not just single customers. If you have that ability, what is the motive behind keeping it under your hat as it doesn't seem very customer focused? Or was the CEO lady stringing me a line to fob me off validating her position, as I did have issues and I am not a liar.
Date of experience: 14 November 2022
- Location
-
- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2018-07-03
- Comments
-
I have never been mucked around so much by a call center. It was literally easier for me to cycle 40 minutes with my modem in hand than it was for me to cancel my account. I am currently working in a different country and only have a small interval to call in, and whenever i did I had issues. The last stint I was transferred repeatedly until the 13p/min had climbed to 30 minutes. After being transfered for so long, i began to lie to try to get through the beaurocracy, and then after throwing a tantrum and calling back, some idiot repeatedly asks me why i have been given different information. She persisted for another 10 minutes while only mixing it up with trying to offer me different deals. IF I DONT WANT YOUR SERVICES, JUST CANCEL IT! Lets no pretend like you didnt charge my an extra 44 pounds for the 3 days i was late to cancel; crooked thieves.
- Location
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- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2016-02-03
- Comments
-
Don't get the money back if u refer a friend - customer service don't care- finally left after nearly 20 years - bills wrong too always increasing
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-02-19
- Comments
-
I found the staff do not care about the customers and feel that as they are hidden in a foreign call centre that they can lie to customers to fob us off! I regret joining them as the hassle and stress they caused me without a landline and mobile line for almost 3 weeks and not to forget they are charging me for services they were not able to provide as promised on time! My experience is too long to detail on here but I'm sure others people's experiences you will see by all the bad reviews will make you realise that the service from Virgin media is terrible.
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2019-02-08
- Comments
-
POOR CUSTOMER SERVICE
They decided to do a maintenance in my area without letting me know. As a result I was unable to work for whole day. Upon raising a complain I got offered a petty £8 of credit. I went to regulators and got a £150 cheque then. It's disappointing that I need to go to regulators to make things right.
NO LOYALTY
Introductory offers are nice but VM never treats loyal customers fairly. Disappointing to see that you can get my package for half a price if you join VM now.
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2019-10-25
- Comments
-
Keep increasing prices every 4-6 months without any notification. New customers have cheaper deals and old customers treat like a **** and have to pay more. Customer services ****. Call them and wait for at least 30min to speak someone. Unaceptable.
- Location
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- Location
- Coventry
- Reviewing
- Virgin Media
- Date
- 2019-01-29
- Comments
-
THE COMPANY HAS SCAM PRACTICES. Good internet but they're such a scam. They failed to charge me my bill via direct debit, and only notified me of the failure after 15 days, when I would've been charged a £10 late payment fee. Such a scam and easy way to make money. EXTREMELY POOR customer service as well - on one attempt to cancel my contract, I called in, took about 10 minutes before I was connected to a person, and this lady was forcing me to give my email so she could send me a referral code WHICH I DID NOT WANT. I repeatedly said I didn't want the code and she kept forcing me to. Wanted to hang up but she hadnt finished the business, so had to fight over that and in the end the call ended because my prepaid airtime had finished. Lol. NEVER AGAIN
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-06-03
- Comments
-
Im very sorry to write this.virgin media has really bad customer support services.basically i called them and they picked up my call but thar guy who was on phone he put the phone away and i was saying hello hello but he didn’t respond me and cut off the call.i request to virgin media they should take action on helper All helper are same i tried 3 4 times but ihve got same respond.but I appreciate for service thanku
- Location
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- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2016-02-21
- Comments
-
The broadband seems to be slow and to drop out sometimes
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-03-01
- Comments
-
Not happy, internet signal drops out 3 times a minute (if im lucky). Has worse reliability than BT in rural lincolnshire and about the same speed.
- Location
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- Location
- Essex
- Reviewing
- Virgin Media
- Date
- 2016-01-22
- Comments
-
As a new customer I am very unhappy with my experience of Virgin Media; the offer given over the telephone by a Virgin representative was totally fictitious - I was offered a six month contract, but when paperwork came through the contract was for 18 months! The monthly fee was also higher than that promised. When I tried to cancel I was told that the contract had been activated, although I had not phoned to confirm (as instructed) or signed any paperwork. I have now been told that I'll have to wait 7 more days to cancel which brings me right up to the legal dead-line for cancelling - very suspicious!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2016-10-21
- Comments
-
Never again!!! I had no broadband connection for cover two weeks-i called them many times to get help, I have booked engeenier visit four times because they were canceling it and nobody come. For cover two weeks no help from them. They said there was some fault in my area network and will fix it as soon as possible.and i have waited for 17 days!!!!! Finally they send me new superhub because someone Has noticed that old one dont recieve signal. After over twoo weeks!!! Ridiculous.
And when I was mooving I wanted to take my VM package with me but they told me there is no line in my new house, they didnt wanted to connection it and cancelled my contract-so i had to pay early cancellation fee!!! I've tried to explain that i dont want to cancel-i am just moving and want to use VM in another place but they said it is impossible. Thieves!!!!
- Location
-
- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2019-08-17
- Comments
-
Worst customer service. I was incorrectly cut off from my internet and then told I had to wait 72 hours for reconnection. Waited 72 hours, called again, after 2 hours on the phone was told the previous person put the wrong form through... then told it would be another 72 hours. Leaving them.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2019-01-02
- Comments
-
Customer service is diabolical, they are quick to answer when signing you up but after sales is terrible, menu only gives you a selection of straight forward choices, but any problems you get shunted around different sections and nothing gets resolved. We’ve been shafted 2 weeks into a deal, gonna be a long year paying for something we are not happy with
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2022-06-17
- Comments
-
virgin 1gb download and 54mb upload cost you £65 a month. hyperoptic 1gb download and 1gb upload cost £30 per month. virgin 1gb router always cut off my mobile phone and firestick. virgin ping 11 are really bad compare hyperoptic 0 ping.
- Location
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- Location
- Liverpool
- Reviewing
- Virgin Media
- Date
- 2017-03-18
- Comments
-
Never again I will conduct with those bunch of useless providers. Worst doesn't really describe how bad they are. Apart from the Broadband speed which is good - all else is absolute pile of rubbish build on lies and complete lack of any knowladge by members of their team - and the funny thing they charge you for their lies and lack of knowladge!
Absolute disgrace I would advice anybody not to get involved with them.
I had to pay for half of my contract for wanting to stay loyal so chose the House which was descirbed Virgin Available, when I moved I was told it was advertised as a ''FUTURE PROJECT''. Cool story Virgin Media, I hope somebody will have a future project of shutting your internet brand down and they will do it the way you do it by telling you different story all the time.
Happy to be leaving your worthless service.
- Location
-
- Location
- Romford
- Reviewing
- Virgin Media
- Date
- 2022-01-14
- Comments
-
I took out virgin media as there was a refer a friend reward of £60 each person . The one taking new connection and whoever refers you . After one month I got text message. Says my £60 reward cancelled . Called virgin media , they said they don’t know why . Called their partner who deals the reward , they said if it’s virgin media who declined your reward then they have to give answer . End of the day I did not get any reward money , I took out expensive broadband connection , now I cannot cancel my contract until end of 2 years
- Location
-
- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2020-06-07
- Comments
-
almost impossible to cancel and the rudest customer service of any company i have ever dealt with. finally got hold of them on the phone to cancel and the rep hung up on us when we said we want to cancel. i would not use them again even though the broadband was pretty good - really poor customer service and customer support
- Location
-
- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2024-03-28
- Comments
-
If you have a stable connection and all is working as it should there is no issue. I was happy for a long time. However when I tried to leave it all went wrong.
We are moving abroad so we had no choice but to cancel. As we knew we were leaving we let our contract expire, knowing Virgin did not operate in the country we are moving to ( thankfully!)
I gave 30 days notice as per my contract and told virgin we had sold our house and the sale was completing on 24th April. We were told it was fine and our purchasers then applied to move their services to the new address on 24th April. I have emails for both transactions. On Monday we woke to find all our services disconnected and this week I have tried to get them reinstated. It has been an absolute nightmare. Lies, broken promises, breach of contract aside there is absolutely no way to get my services back and the best they can odder by way of compensation IS THAT THEY WONT CHARGE US FOR THE REST OF OUR CONTRACT ( for services we have not had!!!)
Like many I am left wondering how their customer services have been allowed to get this bad.
Oversees call centres and limited access to systems aside I cannot believe they can cancel services with no notice, without redress to their own contract and just shrug and say tough when all I want is for them to honour their own contractual obligations.
This is a company to avoid. All the major customer review sites have them just above a 1. The only reason for that is you cannot score them as 0
AVOID AVOID AVOID
- Location
-
- Location
- Fleet
- Reviewing
- Virgin Media
- Date
- 2023-02-23
- Comments
-
Avoid at all costs. The worst customer service I've ever experienced for any kind of service, ever. We've had to call many times and they are always beyond unhelpful horrible, rude people. We signed an 18 month contract and 6 months in they doubled the price and there was nothing we could do about it. Then they called me again once it ended to try to force me to sign a new contract threatening further price hikes. When I asked why I would sign another contract when it doesn't protect me from them charging whatever they want anyway they just tried to shout me down. Unbelievable. I can't believe any business could treat their customers this way. They may be the fastest but it makes no difference to the average household and it is not worth all the stressful calls and random massive price increases within the contract period without any warning. Everyone I've spoken to that has dealt with Virgin has had the same experience. Never again.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.