4,684 Customer Reviews over 469 pages
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2023-04-20
- Comments
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The problem is you can only rate speed and reliability relative to price, in this respect virgin is below average, however it is their customer service that is the most horrendous part of this company.
- Location
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- Location
- Crawley
- Reviewing
- Virgin Media
- Date
- 2023-04-19
- Comments
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AVOID AT ALL COST, I signed up in December 2021 its April 2023, they did not connect me to internet for 15 freaking months!! I CALLED AND i emailed they still collecting money from my acc. I tried to cancel, no luck. Today after 2h on the phone, I swear to God I have anxiety when I need to call them, menager of refund department Steven, told me I am not gona be refunded cos I did not complain enugh!! Can you imagine?? I do not have brodband over a year, Iam using mobile data if I have too, and he have a nerv to tell me that I did not complain enough!! Omg what on earth.
Future customers of Virgin Media be pl3ase do yourselves a favour and sign up with someone else.
- Location
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- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2023-04-19
- Comments
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There seem to be a lot of horror stories about Virgin Media, but I have had a Broadband package with them for 3 years or so and never had a problem. The price is going up from next month (for the first time since contract started), but by less than 10%. I don't consider that unreasonable.
There are occasional issues if you're too far from the router (standard) but the service is consistent and reliable with multiple devices connected all around the house.
- Location
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- Location
- Northampton
- Reviewing
- Virgin Media
- Date
- 2023-04-19
- Comments
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I have a gigabit line and problems with Wifi signal in my house, they sent an engineer out to have a look, the engineer said I need 3 boosters to get full signal, due to the type of house.
Instead of solving the problem and sending me out the boosters they’re now telling me to struggle for another week then they’ll send one, after that one they want me to struggle for another week before they’ll send me a second one, then stuggle for a third week and they’ll send me a third.
What sort of backward company is this?? Why not just solve the problem? You know what’s needed, your own engineer confirmed it. Just solve the issue!
- Location
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- Location
- North London
- Reviewing
- Virgin Media
- Date
- 2023-04-13
- Comments
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Virgin Broadband is terrible! I switched from Sky to Virgin broadband on the basis that they contractually guaranteed faster speeds. After waiting weeks, they drilled a hole in my wall, stapled down cables and installed their router. The download speeds in every room other than the room where they installed the router dipped to around 6mbps download speed. I complained to Virgin and they said they could fix the issue if I paid £8 extra a month for Wi-Fi boosters in each room.
My experience with Virgin has been terrible. I’m paying more for worse download speeds. I honestly wish I had never switched from Sky.
I do not work for and I am not in anyway affiliated with Sky or Virgin.
- Location
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- Location
- Amesbury
- Reviewing
- Virgin Media
- Date
- 2023-04-13
- Comments
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recently purchased Virgin Media 550, of course on the rosey promise of Wifi conection in every room etc...
Having moved in to a new house the port was already installed, so placed it in all good. Less one room upstairs at the far end of the house that struggles for signal and happens to be where 2 kids are.
so I contact Virgin to ask for booster equip or to move the connection - £8 a month or £100+ to move it. What? When I questioned about there stated guarantee that was both verbal and in writing it seems it not true just a lie??? They wouldnt budge on it.
Only room for compromise was if I was disabled or wanted another random contract with a O2 simcard. So just for clarity your money isnt the same if your not disabled and you need to pay more for the pods each month - or get rail roaded into an O2 contract for more money a month........
Needless to say I went on ebay and jist brought one for £12, Virgin are an empty tracksuit promise world but dont deliver, and dont get me started on bouncing around about 6 call centre staff who may well be based on Mars judging by the conection and langiage barrier. And when questioned on the integrity of the intial Virgin offer just hung up!
All in all very unsatisfied hate been lied to and then discriminated against for not been disabled or wanting an O2 contract, The poor excuse of it the walls my personnel favourite I dont live in a green house so there will be walls if you cant provide what you state to entice customers then dont say it.
- Location
-
- Location
- Warrington
- Reviewing
- Virgin Media
- Date
- 2023-04-13
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-04-12
- Comments
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Applauding service and coverage in my area. Staff were evasive when internet speed was questioned. The technician in that fitting my box made fun of my disability in my own home which was very embarrassing as it was in front of my sister. I would strongly recommend avoiding Virgin Media, and beware of the exit fees. This company wanted to charge a hefty £800 early exit fee because I wanted to leave because of poor internet service provision.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-04-12
- Comments
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Absolutely the worst decision ever, from the 1st day With Virgin it’s been awful, absolutely disappointment
- Location
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- Location
- Borehamwood
- Reviewing
- Virgin Media
- Date
- 2023-04-12
- Comments
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it works then stops last week stopped 356 times this was agreed by virgin. Who said not eligible for compensation as not off continuously. Still intermittent. Pay for 100+
- Location
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