Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.3 stars
  • Reliability
    3.1 stars

Based on 844 customer ratings since 2023-07-20 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,708 Customer Reviews over 118 pages

  • Reviewer
    Location
    Derby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Highly unrecommended, I have been a long time customer and all I get is constant price increases. This company offers nothing for the existing customers apart from that. Will be leaving them when my contract expires later this year.
  • Reviewer
    Location
    Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    NEVER GO NEAR THEM Still stealing from my family 3 1/2 months after cancelling. Who cares what speed it was? I got a cheaper faster deal and Virgin refuses to terminate my month to month arrangement. DISGUSTING THIEVES. See ‘RIP Off Britain’ before you make my mistake, thinking they wouldn’t spend millions advertising, if they were going to *** on customers. THEY DO.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I live on Camberwell Grove, SE5 , in South East London. Service from Virgin has been on a downward trend over the past 12 months. Since 4th August 2023 broadband service has either down completely for periods of 48 hrs, or at best, intermittent over the day. Yesterday it went down for nearly four hours. Since I logged the first issue on 4/08, I have received multiple updates with the 'fix date' constantly pushed back. Originally this was to be fixed on 7th August, now the fix date is 11th SEPTEMBER. It is impossible to get through to someone to register a complaint. I was on the phone for nearly two hours today, and still no resolution. They ignore the emails, online chat bot requests and phone calls for assistance. Virgin Media offer TERRIBLE value for money. We have paid thousands of pounds in bills to them and get nothing in return. Very frustrating and infuriating service provider to deal with. I will be switching provider.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service.

    Been charged £58 for the last 6 months. I raised 3 months ago that I wanted to cancel and they cancelled it all for me, however I was shortly contacted by someone called Steve on - 07412 560 764 and he convinced me to stay with a package of £19 per month- needless to say, £58 has now come out of my account twice since this 'New deal' was put into place.

    I have called Steve multiple times and no answer. I have also requested DSAR as I will be taking this complaint to Ofcom/Ombudsman
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I recently had the unfortunate experience of moving my Virgin Media broadband service, and I must say it was nothing short of a nightmare. First and foremost, the lack of communication was astonishing. Charges were applied to my account without any prior notice or explanation. It felt like they were just reaching into my wallet without consent.

    Furthermore, the misinformation provided during the process was baffling. I was given incorrect information about the availability of services at my new address, leading to days of delay and confusion. It's frustrating to rely on a service provider that can't get such basic details right.

    To make matters worse, my complaint about these issues was mishandled from the start. It felt like they were more interested in deflecting blame than addressing my legitimate concerns. It's disappointing when a company prioritizes profit over customer satisfaction and fails to take responsibility for their mistakes.

    Overall, my experience with Virgin Media broadband during this move was nothing short of a customer service disaster. I expected better from a reputable provider, and this ordeal has left me seriously considering alternative options for my broadband needs.
  • Reviewer
    Location
    Beeston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    it worst service from Virgin Media..I moved to new house and transferred the connection. We already have existing internet connection and i want to cancel the Virgin account.. They asked to pay to full contract amount..
  • Reviewer
    Location
    Erith
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Never again 10 years with them try and cancel is a nightmare and they want to charge you for services you have never used. Customer service are money grabbing vermin. The worst providers for service and consistency of broadband. I can tell you when they drop the service almost to the minute
  • Reviewer
    Location
    Bradford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    We’re currently on round 2 of no broadband in a week, we had a couple of days with no internet last week and apparently this time Virgin are aiming to get it back on by 4pm Friday. I work from home, for myself, and can’t do my work without internet access. Virgin are constantly raising their prices for Broadband - which has been fast internet when it’s working - but with the huge amounts we have to pay every month, you’d expect them to keep it running. Two blackouts in a week seems a bit excessive!
  • Reviewer
    Location
    Bournemouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    By far the worst customer experience offered by any company on this planet, you spend literally days worth of hours on the phone to them or trying to proceed past pointless bot messages. Its incredibly hard to cancel and typically involves 4-5 hours worth of calls to do so. AVOID
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      5 stars
    Comments
    This is review for the Technician who came out and fixed my broadband.
    Thankyou Colin56690
    He was friendly, knowledgeable, and went the extra mile at the end of a long shift to fix all the problems.
    Virgin Media should follow his example.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You already cancelled my account and you keep sending me a bill for £278.40 and now handed this over to debt collectors! Its already been cancelled and your colleague phone me apologizing and I have spoken to you 8 times! You promised this won't happen again and now you sent the bill onto the debt collectors!! Advantis Reference 24428856
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Constant outages with no help. Automated responses, blatant lies from their customer service team mentioning there's an engineer on site looking at the issues. Postponing fixes of outages constantly. Terrible service, terrible company.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely dire service. Broadband might boast being fast, but it's so unreliable constantly drops out. Only get my Internet speed when it suits them.

    Has for the customer service its just the normal overseas call centre that make all the right noises but never delivery. Rang 4 times for the same fault still no resolution. 40 mins a time on the phone to someone who's clearly not that interested in resolving customers problems.

    Sooner my contracts over the better. Least my non fibre broadband was reliable
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For installation, they give a 5 hour window for their technicians to come round that you can't specify a more specific time within. If you, like me, do things with your day, you might be busy at some points during a working (!) day. I was out on a business call and didn't pick up the technicians call & I live alone. They've charged me £25 for this and now I'm wasting my time with automated phone mazes. Their automated phones say "all information is online" and link you to unhelpful websites before hanging up on you. When you do finally get through to customer service, they give misinformation and are completely ineffective, too, sending you from one impotent "helper" to another. Wasted about 2 hours so far with a new installation date 8 days into the future, when I needed it today. Overall just hope you never need to contact anyone if you have something go wrong with your broadband.
  • Reviewer
    Location
    Herts
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Failed to install after 2 weeks messing me around. My next door neighbour in the same building has Virgin…….
    Have spray painted the pavement and wall outside my property.
    Useless as ever
  • Reviewer
    Location
    Merseyside
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Shocking customer service. The worst I've ever encountered by any company. Called to cancel was offered cheaper package but then was billed double for months and it was denied I was offered the cheaper package. Complaints totally ignored. Extremely frustrating.
  • Reviewer
    Location
    Altrincham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Absolutely awful.
    My step mother has lost the phone number she has had since 1969. She's 90 years old. She was given a replacement number. I have had three lengthy telephone conversations with Virgin Media over the last two months, each promising to rectify the problem in ten to fourteen days. Still no solution and the replacement phone number she was given was also disconnected after that first phone call. Two months without being contactable for a 90 year old woman is incredibly difficult for her and quite disgusting. Shame on you Virgin Media.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Virgin Media went from being on of the best to be one of the worst
    Customer service is not existent
    in the last 6 month many people has left and that is what i'm trying to do, to get out of my contract
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I am extremely disappointed with Virgin WiFi, particularly their "customer service." First and foremost, I experienced numerous delays in getting an engineer to install the hardware. When the engineer finally arrived, he incorrectly installed a wire in our front garden, creating a trip hazard that we have to navigate every time we come home. This has been a major inconvenience for us.

    I tried calling their customer service multiple times to address the issue, but it was like hitting a brick wall. Despite having decent internet speed, the booster they provided was non-functional. There were also additional charges on my bill that I could not understand. I made three separate calls seeking assistance, but none of their representatives were able to provide any help (their communication on the phone is unclear...).

    I decided to file a complaint, but even during this process, their communication was incredibly unclear, leading to further confusion on my end. This lack of effective communication only added to my frustration.

    As a result of this poor experience, I have decided to cancel my contract with Virgin, and I have no intention of returning in the future. Their customer service has proven to be utterly useless, and this entire ordeal has left a very negative impression.
  • Reviewer
    Location
    UK
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I would give them a -1000 if I could. We were with Hyperoptic for 3 years and never had any issues. As soon as we moved to a house with Virgin the problems started. WiFi is 30-50 mbps at best and service is so spotty that I can't believe people actually buy this if they have a choice. You can't get to a human when you want to speak to technical support. It's just endless time wasting with useless help articles and bots.
  • Reviewer
    Location
    Welwyn Garden City, Herts
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Speed and reliability are fine... but as others here have said, their customer service is just atrocious. I would even say non-existent. I am in a Catch-22 position. I have forgotten my password and their supposed 'familiar expression' (or whatever their automated system calls it). Hence I cannot login. Hence there is no way for me to tell them that I do not want to renew my contract with them (price hike from £18/month to £44/month being the reason). So I have been forced to cancel my standing order. Oh... and of course you cannot email them!! The only way to contact them is via their website (password required - see above) or by phoning them - again PW required. I'm now looking for a company that actually employs human beings in their product support.
  • Reviewer
    Location
    Sutton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I called Virgin Internet to end my contract. Customer service started offering discount up to 60%!! When questioning why this offer was not provided earlier they had no answer. In the end they said that I will have to pay final bill for 30 days notice period . No discount was given in this instance. Where is the customer service in this instance? On top of it the staff was offering discount like a chariity or alms.
  • Reviewer
    Location
    Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As an enthusiastic new customer I agreed to the pre-installation site visit. No one turned up. I called to reschedule. A date was set. No one turned up. As a special gesture a visit was set up for the Sunday prior to Tuesday installation. No one turned up. In every case I've had to chase Virgin. I've spent hours on the phone and received nothing but platitudes. Will Virgin turn up on Tuesday to install? I know what my money's on!
  • Reviewer
    Location
    Hall green
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Signal is very bad , it's often no WiFi
    I call three time to complain,but no resolve this problem
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Probably the worst broadband service in the world,
    please avoid at any cost!!!

    This people have a big mess in their systems, I recently moved my virgin broadband service to a new property and the messed the whole thing up, I have been without internet for 5 days, they charging me for that, they owe me £15 from my previous account that has not been refunded and essentially they don't want to help at all after calling them 10 times and waiting on the line. Also impossible to reach out via online chat and they don't have an email contact and a complaint management sytem.

    Avoid if you don't want a big headache!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cannot express honestly how absolutely useless, time-wasting, and annoying my experience with Virgin has been. I had an installation booked on the 12th of July and the installation went well and we had the internet installed. However, we kept getting messages about the installation being delayed until 31st Aug! I phoned the day after our installation to inform Virgin the internet was working and that we had access to their services. I was told this was not correct and we had to wait for an engineer to install the internet (which had already been done)
    I kid you not... I have phoned them now over 10 times, each time being on the phone for nearly over an hour, sometimes being disconnected and having to call again and again. SO nearly 11+ hrs on the phone with them trying to tell them the same thing over and over and over again.
    They won't tell me how this is going to affect my billing and cannot give me any information on that (seems convenient on their part!)

    Avoid this company. Avoid it at all costs as I have never had such a shocking time ever!

    Honestly, I have wasted soo much and too much time with them.

    (Oh and you can bet that I get an automated response from them saying they are sorry and that I should phone them up to explain... slim chance Virgin. Until I get an actual phone call from the main management, I won't be stuck on hold waiting to tell you yet again the same thing!)
  • Reviewer
    Location
    Durham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    PROFITEERING/ROBBERY ON A DISGRACEFUL SCALE
    Having been a loyal (and on time payment paying) customer I was somewhat surprised to receive an email from Virgin Media regarding next month's bill.
    For 18 months I'd enjoyed 264 Mbps speeds @ £28.00 per month. Virgin's new price was a BREATHTAKING..

    **whopping increase of 103.5% to £57.00 per month!**

    I sent an email of complaint and received a call that failed to answer the single question posed 'Please give a valid reason to your 103.5% increase?'

    Having listened to pathetic corporate-cackled references to global cost increases, costs to companies and 'woe is me, Richard's new spaceship is delayed by a day waffle', I asked what discounts were available. They were applied and a reduction from £57.00 to £45.00 was offered.

    i disputed the available question and asked another valuable (saving) question viz 'Are your available discounts the same as those available to your colleagues in cancellation department?'. More waffle upon waffle but eventually put through to cancellations.

    Couldn't hear the person very well so I freely offered some headset/communication/volume/settings advice to the person that was employed by the Global Communications Company Virgin.

    More waffle waded through but we eventually arrived at the 'Decreasing Discount Database' that further tests the patience, resolve and determination of the genuine consumer whose next port of call should be Victim Support or Action Fraud!

    The system then reverts to one whereby the customer refuses the claim that 'This is the best discount/deal I can apply I'm afraid'. The same amount of trust in the aforementioned statement(s) should be applied to that of a trader in a Turkish bazaar, when trying to purchase a counterfeit wallet or t-shirt!

    'KEEP GOING' was my response 'YOU ARE INSULTING MY INTELLIGENCE' was the cry!

    The process is best tested by repeated refusal, digital head shaking and assurances that contracts should end immediately, whereupon the modern day masked marauder surrenders to the ACTUAL best discount available and offers the monthly price of £32.00 inc vat.

    The final question raised was the inconsistency in discounts available between the calls and Virgin employees.
    'Oh it's quite simple' stated the associate, 'there are different grades/tiers! I am a Grade 2 and my colleague you spoke to earlier is just a Grade 1. The discounts available are WORLDS APART !'

    I thanked the young man, Adam, for his assistance, his grade, his discounts and my future subsequent savings.

    In conclusion I suggested that Virgin might consider a new approach that would assist consumers in assessing the level of extortion they were at the hands of.

    How about 'Hi there Mrs/Mr/Ms ......... STAND AND DELIVER - I'm a Grade 1 profit making agent but if you threaten to cancel, I can transfer you to a grade 2 - I'll eventually listen to you, wearing a lighter shade of black mask and bigger eye holes to see the bigger picture through'.

    DISGRACEFUL !!!!!!!!!

    Date of experience: July 22, 2023
  • Reviewer
    Location
    Twickenham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    DO NOT JOIN THIEVING VIRGIN MEDIA.
    I have been with virgin media over 10 years and I have had an intermittent fault for almost a year with my broadband service that results in internet downtime and connection problems.
    Petty virgin media refuses to change my 5 year old router which they constantly tell me to reboot everytime I call you to report the fault.
    Their customer service are not helpful and slow to reply or act on problems on your service. You can't speak to anyone in person as all communication with virgin technical team is done via text messaging.
    YOU HAVE BEEN WARNED, SAY AWAY FROM THE CRAPPY BROADBAND SERVICE FROM VIRGIN MEDIA
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    I’ve been a customer for years and when it works it is fine…but we’ve had issues for a couple of months now and like other reviews on here the customer service is unlike anything I’ve experienced. A call centre that takes 30 mins to get through to…who basically can’t help you. They can’t resolve your issues, they can’t escalate your problem and they can’t compensate you.

    We clearly have an issue in my neighbourhood, half of my neighbours have left and the other half are seriously considering it.

    They honestly don’t seem to care, they don’t have the info available to them and return to the standard ‘turn it off and turn it on again’ babble.

    Customer service literally non existent. Check out their Twitter feed/replies and trust pilot reviews. Also being Investigated by OFCOM for customer service failings….I’m not alone. Avoid
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Would give 0 stars if an option. Personal experience is that Virgin Media service was terrible. Hard to get reliable internet service. Customer service even worse. Never do what they promise and then try to send bills after disconnection for services you didn’t receive. Hours spent on the phone to them and never get anywhere. They have now agreed that final bill was raised in error but have still passed my account to a collector called BPO who I now have to persuade that Virgin Media have raised the bill in error. Seems strange that so much effort os spent trying to convince customers that leave to return rather than providing a good service / customer service while they are still a customer. In short, Just use another provider - Probably obvious based on all of the other terrible reviews.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The poorest WiFi service out there. Wouldn’t even recommend to my worst enemy. Customer service is atrocious, they say they fix your issues and then the next month comes around and the issue is still conveniently there when it’s time to pay the bill with all their extra hidden charges. WiFi doesn’t even work half the time. AVOID at all costs
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The poorest WiFi service out there. Wouldn’t even recommend to my worst enemy. Customer service is atrocious, they say they fix your issues and then the next month comes around and the issue is still conveniently there when it’s time to pay the bill with all their extra hidden charges. WiFi doesn’t even work half the time. AVOID at all costs
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    What the hell has happened to Virgin Media? Their customer reviews are appalling. I've been with them on phone and broadband for 15 years and they're now SO bad that they're even making BBC News headlines!

    As an existing customer wanting to keep my virginmedia email addresses, I tried to get Virgin Media broadband installed at my new house. After months of back & forth, dozens of calls and two visits by engineers, I was told that Virgin Media cannot service the property. Which is utter bull as the flats next to and above me are all on Virgin Media. There are four Virgin Media junction boxes screw-fixed to the outside walls of our building! After what's been an infuriating experience trying to explain this to various customer service operators (only for the line to go dead or to be passed on to someone else who's equally as useless), I have now lost all faith in them and will be looking elsewhere.

    Virgin Media ... SORT YOURSELVES OUT! You've completely lost the plot. You get one star because 0 stars not available.
  • Reviewer
    Location
    Spennymoor
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shameful treatment !!! Was due to get installed 17th. Had 3 phone calls asking why i had cancelled?? I had not. Apparently the technician had been and i told him i wanted to cancel.NO TECHNICIAN BEEN and i DID NOT CANCEL!! I was then given a later daye which was no good and was told it was my fault for cancelling. I DID NOT CANCEL. Terrible customer service before installation. AVOID
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Dishonest company. Ignored my online cancellation of the contract at the end of the 18 months. Tried ti bill me after the contract ended.
  • Reviewer
    Location
    Northampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin Media don't deserve even 1 star. It took me over two month to get through to customer services about my package. So I cancelled it as they charged me double than that of my agreed package for three months.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I qualify for essential broadband and tried a dozen times to establish a new contract with Virgin. They lied to me and tried to trick me into continuing with a very expensive contract. Crooks!
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Appalling installation - wiring loose, holes drilled in wrong place. Wiring laid in gutter across front of house. The worst thing I've ever seen.
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    only reason I gave one stars is because there is no nil stars. I feel they was in breach of contract by NOT providing wifi to the house only the room the router was in. when I complained and asked them to either sort it out or I will leave they said I could leave but would still have to pay to the end of my contract they just didn't care at all now they have ended my contract and they are messing about as to when they will take the money. I have been with virgin over ten years and they repay me with verbale poop I am absolutely disgusted with them.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Their customer service is atrocious. You can’t speak to someone on the phone and my contract came off it’s 24 month period and immediately doubled in price without warning. They also won’t allow their existing customers to access their deals for new customers despite the fact that the wiring is all there for it and it should be a simple online exercise. Oh no, they’ve made that super difficult and you end up spending 45 minutes to be told that you can’t have the same deal as that for a new customer. That’s just shoddy.

    The speed was fine and was relatively reliable.

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