Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2718 customer ratings since 2021-08-07 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 423 pages

  • Reviewer
    Location
    14
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Very dodgy company my contract is £25 a month and the first bill collected was £57.25 from my account. In last two days I try over ten times I call them and they put me on hold. And they don’t answer my question.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give zero stars I would. Every part of this experience has been the worst I've ever had with a broadband provider. I've had connection issues since day one, I've had multiple engineers round who cant fix the service, I've raised 4 complaints and all I get back is a letter to say contact tech support. They will not let me leave my contract early despite all the issues - my bandwidth drops between 2-48 Mbps throughout the day. It feels like I'm in an abusive relationship that I cant leave - every time I phone I get gaslighted. If you're in SW London I would avoid at all costs.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Do not use this company!! I am outside contract and been trying to cancel for 2 months!! This is the third time I have been trying to cancel with them over the phone and still nothing!! They keep hanging up, and say they call back if disconnects but they never do!! I am now for the third day in a row, 3 hours trying to cancel my broadband. The line disconnects and again you call and wait in line for half hour!! I have dealt with nearly 10 different people and my broadband is still not cancelled!! Yet they have the audacity to keep charging me!! The customer service is an absolute joke, I have never seen anything like this. The stress I have been through because of this company I cannot even explain the mental pressure I have had to go through because their incompetency to deal with their customers. And I am still now on wait still trying to cancel since early MAY!! Avoid at all costs this company, if you know what’s good for you. I can’t even put into words how incompetent the customer service is, it’s not just one person, I dealt with nearly 10 of them!!!!!!!!!!
  • Reviewer
    Location
    Greenford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very bad service. Poor speeds and cuts off. They sent the reminder 5 days after the monthly notice period to terminate the contract. They should sent it about 5 weeks before the contract expires. They tell you will get certain credit to your account when you sign up, they dont not do that, when you phone them they want to give you half the credit they initially said. They say they give £50 for recommending a friend to both parties. They did not give it to me.
  • Reviewer
    Location
    West Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst providers ever. Waste of time and very cluless. I have been getting charged a very high amount for my broadband than what i originally agreed for over the phone. When you get to customer services it takes more than 40min for them to answer and when they do they are not able to help or understand the customers problem. They place you on hold for more than 25min to end up with no answer or them hanging the phone up. Very rude and i definitely would not recommend them to anyone. They are expensive and their broadband speed is awful for the amount that am paying. On top of this they end up saying the reasons your media contract has gone up is because of the inflation prices even though i confirmed i have not received no letter nor an email about this because if i new i will be getting charged that ridiculous amount i would have cancelled it there and than. Their communications are awful and do not listen or just keep you waiting on hold for a very long time.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    virgin 1gb download and 54mb upload cost you £65 a month. hyperoptic 1gb download and 1gb upload cost £30 per month. virgin 1gb router always cut off my mobile phone and firestick. virgin ping 11 are really bad compare hyperoptic 0 ping.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Overcharge customers
    Bully tactics to extort money.
    Worst customer service.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Useless customer service
    670863302
    Virgin were going to install on the 13th fiber and phone line , engineer came and said unable to do as pre installation has not been done . Phoned up virgin they said manager will call you on 24 hours . I said highly unlikely well 24 hours passed no call spent 3 hours chasing up . My lines are due to move from bt to virgin on the 16th . Virgin said they can do nothing until the the 24th I feel I have been messed about with Manager who dose not call . What can I do, manager is missing in action and fiber virgin unable to make and keep appointments water a lot of customers time . They sent Richard Brandon’s into orbit but they can’t install my fibre and arrange for a call back from a manager very poor service , I’m not even I customer yet and the treatment has been the terrible been with bt for 30 years and no issues whatsoever.
    Going to cancel stick with bt , I think virgin will bring down the reputation of o2 . I’m a o2 customer might leave them as they are connected with virgin . I suggest think twice before joining virgin .
    All they had to do was call me and not make me waste time chasing .

    Update I have now cancelled and will stay with bt virgin is a joke . Customer service is appalling wait for hours and hours .

    Deal anytime virgin broad 300 Al in £26.

    They keep putting the phone down On purpose Philippine call centre good for one word sorry . That’s why virgin took there centers there as they are the best at saying sorry sir every 1 second, lovely people but ain’t got a clue . Frustrating.
    Hot weather in car making calls for nearly 4 hours for them to keep putting the phone down so happy I cancelled.
  • Reviewer
    Location
    England
    Reviewing
    Virgin Media
    Date
    Comments
    WiFi provider which is unable to do the following things: provide WiFi.
  • Reviewer
    Location
    Hartlepool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Cuts out 15-20 times a day. Not great when you need a consistent, uninterrupted wireless connection. Would never recommend. Using hotspot on my phone data is more reliable than this pile of utter ****

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.