4,679 Customer Reviews over 468 pages
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- Location
- Barnsley
- Reviewing
- Virgin Media
- Date
- 2015-11-15
- Comments
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Please beware and stay away from Virgin. Very poor service. They will sell you something they're not capable to deliver. I've been paying for 50 meg internet and wasn't even getting 30. Now with BT paying less for 40 meg and clocking 37! There were constant disruptions in supply. I was on the phone to very poor customer service at least once a week. Engineers were suppose to come out but every time Virgin has cancelled the appointment.
I've been with them for three years. Initial contract was for 18 months. When I had to move out of the property and asked Virgin to move services to new address I was told they haven't got the cable there so unless I can talk few neighbours in to virgin media, I will be charge 138 pounds cancellation fee. Then I found out that my ex phoned them few months earlier regarding a jumping package price and was offered 15 quid off. Nothing was mentioned about contract. Basically ankybody could sign a contract in my name.
I've contacted Citizen Advice since and I'm ready to take a legal action now.
- Location
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- Location
- Barnsley
- Reviewing
- Virgin Media
- Date
- 2015-11-14
- Comments
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Please beware and stay away from Virgin. Very poor service. They will sell you something they're not capable to deliver. I've been paying for 50 meg internet and wasn't even getting 30. Now with BT paying less for 40 meg and clocking 37! There were constant disruptions in supply. I was on the phone to very poor customer service at least once a week. Engineers were suppose to come out but every time Virgin has cancelled the appointment.
I've been with them for three years. Initial contract was for 18 months. When I had to move out of the property and asked Virgin to move services to new address I was told they haven't got the cable there so unless I can talk few neighbours in to virgin media, I will be charge 138 pounds cancellation fee. Then I found out that my ex phoned them few months earlier regarding a jumping package price and was offered 15 quid off. Nothing was mentioned about contract. Basically anybody could sign a contract in my name.
I've contacted Citizen Advice since and I'm ready to take a legal action now.
- Location
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- Location
- N1
- Reviewing
- Virgin Media
- Date
- 2015-11-13
- Comments
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We do have problems with speed all the time. Lately we spent 3 weeks without internet for which we had to spend hours over the phone with customer service to claim back a refund. We never received a notice or bonus for the inconvenience.
- Location
-
- Location
- battersea
- Reviewing
- Virgin Media
- Date
- 2015-11-10
- Comments
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A week after changing to Virgin from BT I'm giving Virgin a thumbs down due to slow service or no service.
It's the fastest broadband service at winding you up. I v'e got 18 months of it! So proceed with caution.
- Location
-
- Location
- battersea
- Reviewing
- Virgin Media
- Date
- 2015-11-10
- Comments
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A week after changing to Virgin from BT I'm giving Virgin a thumbs down due to slow service or no service.
It's the fastest broadband service at winding you up. I v'e got 18 months of it! So proceed with caution.
- Location
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- Location
- Middlesex
- Reviewing
- Virgin Media
- Date
- 2015-11-10
- Comments
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Can't even watch a video on their wifi, constantly cuts out and sometimes just doesn't even work in general! Very poor!
- Location
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- Location
- lincolnshire
- Reviewing
- Virgin Media
- Date
- 2015-11-08
- Comments
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Been with Virgin since before it was NTL, back then it was diamond cable.i pay for medium package broadband, yet my speedtest just done at 16mbps, virgin advertise UP TO 200mbps ! so why am i not getting a fast enough speed to watch a you tube video without buffering and stuttering? i cannot watch a single Streamable tv episode because it wont load or play for more than 15 seconds before stopping and buffering again.
Want to complain? well they say they will answer your call in 2 minutes, 18 minutes i was listening to track after track ! then got to speak to someone in india who didn't have a clue about what i was complaining about.
Fancy having a communications company who don't have enough staff to answer phones...there's plenty of unemployed people in england...oh yes i forgot virgin moved their call centres to india didn't they, nope got nothing good to say about them as a customer-why stay with them? because according to the internet they are the fastest broadband, i can't believe theres worse out there..Finally why do only "NEW" customers get the half price deals??? what about all the years i've stayed with them...where's my discounts for the poor services they provide ! absolute garbage !
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-11-07
- Comments
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Very bad service, the internet is very slow although I pay for a big bundle that's meant to be fast.
I was trying to leave and they do everything to make it impossible and charge £70 for leaving.
I'd never ever use Virgin broadband again.
- Location
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- Location
- stafford
- Reviewing
- Virgin Media
- Date
- 2015-11-07
- Comments
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went from sky to the 200mb virgin. on 3rd nov, the max speed im getting is 49mb. SHOCKING. tried to call them up and tell them to take it back but the customer service awful. so far its crap
- Location
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- Location
- N19 3PU
- Reviewing
- Virgin Media
- Date
- 2015-11-06
- Comments
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We have a contract of 50 Mb, a very tiny flat, and we don´t get the signal even when we are close to the router. We called customer service lots of times and they do keep on giving excuses and they never give us a solution. Not recommended AT ALL
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.