4,679 Customer Reviews over 468 pages
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- Location
- Derby
- Reviewing
- Virgin Media
- Date
- 2015-11-06
- Comments
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Terrible speed. My package is supposed to provide 'up to' 20Mbps. In reality it varies between 0.8 and 1.4Mbps download speed and 0.7Mbps upload speed. Netflix and web video constantly buffering and poor quality. Absolute rubbish.
- Location
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- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-11-06
- Comments
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I writeing this review to show how disappointed I am in the people virgin hire to answer there calls. To start with my first call. My request had not been taken notice of to simply collect my equipment as I no longer wanted to with virgin due to their customers service on previous occasions. When I called back second time. I got someone who could no speak clear English and knew nothing about virgin so I abandoned phone call hopeing to get someone who knew what they was talking about. At last they send a prepaid package for me to send back. They had offered to collect first. Then they had cheek to text me telling me if I didn't send their 4 year old equipment bk I would pay 150 for stuff probably worth a fiver. How come Virgin can pop out more or less straight away to install you but can't send someone for their old equipment destined for a skip I presume . Left virgin and am very happy with sky. Better customer service and people who can speak clear English on phone. Will never use virgin ever again . For anything mobile media or anything. Worst customer service ever !!
- Location
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- Location
- Borehamwood
- Reviewing
- Virgin Media
- Date
- 2015-11-05
- Comments
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Went for 152Mbps and getting 7Mbps during peak times. Virgin have informed me it is a fault with their equipment and will take approximately 3 months to fix.
They will not allow me to exit my contract early even though I was told minimum speeds would be 140Mbps.
Customer service is non existent, they do not pass on information, call you when they have said they would. It seems that once they have you in, they could not care less!
- Location
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- Location
- Hinckley
- Reviewing
- Virgin Media
- Date
- 2015-11-04
- Comments
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I have heard of bad reports, but all i can say I have been with Virgin and it's predecessor for over ten years (After BT's constant greed and strangle hold of market) and see no reason change. It is more expensive than others, but probably no more than any others after the new customer incentives. I have just been upgraded to "Vivid" at no extra and enjoying 150mbs downloading . result!
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-11-03
- Comments
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Utilisation issues for the last 9 months - they simply can't provide the service. Many calls to customer support but no solution provided. Speed during 'peak' time is typically less than 2mb/s when up to 50mb/s is advertised. Often can't even stream music. Time to leave.
- Location
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- Location
- Wimbledon
- Reviewing
- Virgin Media
- Date
- 2015-11-03
- Comments
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Don't get Virgin if you think you may move. I moved into an area they did not cover and they hit me with a huge cancellation fee despite the move team saying this would be waived as I had only 3 months left...and they got the equip back in perfect condition. Thier customer service was horrible about it and even asked me to justify why I moved! Felt they just wanted every last drop...sadly for them they will get a few quid but lose out on the £30k or so I will send over the next couple decades and I have a great story to tell when the subject comes up.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-10-31
- Comments
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Do not use this company - they are a bunch of cowboys. I have had to call every month with an issue and they have now cut my phone line and can't fix it till Tuesday - I spoke to Sean in Teeside who was as helpful as a chocolate teapot!! i have now cancelled my services and they will charge me £250 for the privilege - please stay away from this company!! Sean was also a rude man who just wanted me to leave the company. STAY AWAY
- Location
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- Location
- hazelwood close
- Reviewing
- Virgin Media
- Date
- 2015-10-30
- Comments
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this is my last year with this company, 1,5 mb speed on wekkends we pay for 100mb this company have no customer service, i try to contact, and after 30min on phone i give up no one answer the phone!!!
- Location
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- Location
- Reading
- Reviewing
- Virgin Media
- Date
- 2015-10-30
- Comments
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Virgin cut my TV aerial cable to use the hole in the wall for broadband, leaving me with no TV for over a week. Phoned them 9 times and every time am promised someone will call within 72hrs/3 days/ 48hrs /30 mins to schedule a repair and no-one every does
- Location
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- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-10-29
- Comments
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After three months of intermittent broadband I have tried without success to communicate with Virgin Media. I can type a message on their online facility but there is no SEND button. They don't care.
- Location
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