4,684 Customer Reviews over 469 pages
-
- Location
- Bradford
- Reviewing
- Virgin Media
- Date
- 2015-10-15
- Comments
-
I've been with Virgin media for over 10 years at me parents house. I moved to a rented property because it was close to work, but later moved back to my parents and wanted to take my Virgin internet with me. "Al-though there is a connection in the house" But wanted the Internet upstairs in my bedroom. As the connection for 100Mb is based downstairs in the Cinema room. I already told Virgin regarding a 2nd connection in my room. But they cancelled my visit. Seriously? Virgin, get your guys back to training and "listening skills" Lack of communication and mistakes made by these guys. I'm going to cancel all connections including Mobile contracts and go with a different provider. These guys are a joke! Would never recommend them!
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-10-14
- Comments
-
Sent the wrong contract, overcharging by >£100, they forgot to contact my old provider, so phone number not changed, and was slapped with £81 charge for late cancellation from old provider. Engineers coming to house were slow and needed 3 visits before attaching the cable, and telephone calls to put it all right carried out by friendly but hopeless staff.
- Location
-
- Location
- torquay
- Reviewing
- Virgin Media
- Date
- 2015-10-13
- Comments
-
Today I had the kahuna package installed. From my experience I have had I think anyone thinking of Virgin media should think again. I left Sky TV thinking I was getting a good deal, and I regret it. I had help and consideration with sky, but Virgin are the worst company I have ever dealt with. Their engineers disrupted my existing terrestrial TV reception and the company refused to send them back to rectify what they had done. Now it will cost me to supply an TV engineer to correct their mistake. What with promising me the wrong discount and their different promises I can only say keep away from Virgin media if you want a stress free life.
- Location
-
- Location
- Croydon
- Reviewing
- Virgin Media
- Date
- 2015-10-13
- Comments
-
I've managed to plan to install Virgin 2 weeks before I moved in.
Technician came in and installed internet in 30 min on the date I wanted. There was an issue with telephone, well still is but I don't use it much so I don't bother. Internet works like a charm, 54mbs/3mbps/8ping. Never had any problem with it. Router is really good, when I had others from other companies I had to reboot them all the time, this one works since 3 months with really good speed and doesn't need any rebooting, maybe they reboot them at night? Never noticed that but I am very happy with customer service, and offer I got and I can recommend this internet to anyone.
- Location
-
- Location
- oxford
- Reviewing
- Virgin Media
- Date
- 2015-10-12
- Comments
-
The broadband speed and reliability are getting worse. It is difficult to get timely information when the line goes down. For example, when we were left without an internet connection at home and tried to contact Virgin from work, the CHAT option insisted that that was no problem at all. Eventually, after spending ages on the phone, it transpired that the whole area was affected. No transparency about a complaint or compensation procedure, though.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-10-11
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2015-10-09
- Comments
-
Broadband details:
9 month virgin student contract
100Mb
£37 p/m
4 people in the househole
I can confirm virgin is THE WORST internet provider ever.
SLOW is not even a word to describe it.. even with 100Mb speed... I have 17Mb speed at home using sky and it is still faster :/ (weird)
Watching itv player this morning and it took about 10 mins to finally start up, the show then froze every 4 mins - its ridiculous.
I know there is 4 of us but even when I am the only one using the internet it can be really bad. They just tell you to refresh the router which isn't very useful.
I have used Sky and BT before which were perfectly fine.
I would not recommend virgin to anyone as their prices are ridiculous to top it off.
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-10-09
- Comments
-
After ten weeks of intermittent broadband I have repeatedly attempted to seek assistance through online contact but failed as the process refuses to facilitate any dialogue. Usually it ends with the doomed legend "This page cannot be displayed". It was my own error of judgment when I signed up for the worst ISP in the world. What I need is a picture of Richard Branson to pi to my dartboard
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-10-07
- Comments
-
Worst customer service I have EVER come across, incompetent, unreliable, don't show up to install or contact to rectify, abysmal company, Sky are preferable as they have customer service, VM don't care about customers at all, rude incompetent & useless company. AVOID.
- Location
-
- Location
- Leeds
- Reviewing
- Virgin Media
- Date
- 2015-10-05
- Comments
-
I have been with Virgin Media for ten weeks now and it rarely functions as it should. It is impossible to contact customer service or help & support. I have attempted to send questions and obtain information on a daily basis but failed to contact anyone. I regret signing up with VM but I am stuck with the worst ISP provider and my TV and landline are tied into a contract that is totally unsatisfactory but there is no escape,
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.