4,684 Customer Reviews over 469 pages
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2015-10-04
- Comments
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they started off good but then they seemed to completely forget that I was a loyal customer. They never informed me of deals they had going which would help me as a customer. They put prices up at a quick rate and only tried to help when I said I was leaving them.
- Location
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- Location
- Poole
- Reviewing
- Virgin Media
- Date
- 2015-10-04
- Comments
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**BEWARE** big virgin scam!
Took out a 12 month contract for phone and broadband via Uswitch. Had to cancel after 5 months due to house move to non fibre area. Virgin tried to charge an early termination fee for an 18 month contract. Upon querying this with their VERY rude foreign customer service advisors, they refused to acknowledge that a 12 month contract even existed for new customers! Fortunately I took screen shots when purchasing showing their live chat assistant reassuring me I was signing up to a 12 month deal, yet they still refused to budge and handed my details to a debt collection agency for balance! Only after a long chat with Ofcom, who agreed they were in the wrong, then a long argument with a very childish virgin drone, they backed down. I will never use Virgin again and hope nobody else gets scammed as they are still selling this product on Usitch! It really bugs me how they can flout the law like this and just keep getting away with it. BOYCOTT VIRGIN!!
- Location
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- Location
- Reviewing
- Virgin Media
- Date
- 2015-10-03
- Location
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2015-10-02
- Comments
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horrible. connection dies every 10 minutes, speed is a joke
- Location
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- Location
- Coventry
- Reviewing
- Virgin Media
- Date
- 2015-10-01
- Comments
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Stay away from this company. Customer service is appalling. Have tried to cancel my mum's account with them several times and have also written (snail mail). They deny that they have received any phone calls from me. When I called their phone operatives tell me that the account was cancelled, then only that the phone was cancelled...then they deny dates etc. My 83 year old disabled mum is now being threatened with the baliffs.!
- Location
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- Location
- Hamilton
- Reviewing
- Virgin Media
- Date
- 2015-09-30
- Comments
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Horrible experience.. Really slow, overpriced broadband, with bad signals even in the next room. Customer services said 100mb is the max with the Ethernet cable, wirelessly 20mb is the normal. Just unacceptable
- Location
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- Location
- Worcestershire
- Reviewing
- Virgin Media
- Date
- 2015-09-30
- Comments
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Unbelievably bad company to deal with, letter sent to me stating installation date 10/9/2015, no one turned up no one called to say the installation had been cancelled. New letter installation date 18/9/2015 guys turned up at 5.45 in the evening found they could not get the cable through to the manhole. Was not their job but kindly contacted the powers that be to get it rectified the following day, the guys arrived and did the repair but could not install was not their job, informed us the install would be done that afternoon.Stayed in all day waiting, no install no call no nothing.
Complained on the Monday to Virgin Media they had us down as installed and with equipment, we had no equipment and a cable lying on the lawn. In all this time from the 19/9/2015 my fathers lifeline had been disconnected so was a risk to life from falls due to him taking Warfarin, any action taken ??? none. any call backs from management??? none.
After phoning them from a mobile for 3 more days and getting no where, even though they promised us it would be every day I rang so 3 more days wasted. I decided I did not want to be involved with a company that cared little for its customers and even less about someone life so I cancelled the install and moved to Sky.
To top it all off everytime I speak to anyone at Virgin they tell me we are up and running and connected, even to this day and they sent me a bill for the first months service, talk about the left hand not knowing what the right hand is doing. One mistake anyone can make, two mistakes is irritating but this catalog of mistakes is beyond funny and shows the company to be absolutely pathetic in its ability to function as a unit.
The front end staff are helpful and do all they can to help but are only as good as the management behind them, I would not let the management of Virgin Media run a popcorn stall, they have no idea what customer service really means. We were more than patient as |I think anyone who is reading this would agree, I contacted them regularly to no avail and then they had the cheek to send me a bill for TV, Phone and Broadband. Sorry buy I am not sitting at the end of the garden in the rain trying to watch a service that doesn't exist. As of today they still have us as connected and when I rang them today they were going to transfer me to the disconnection team, lmao, what happened they hung up on me and at no time was I unpleasant or nasty, what a company, unbelievable.
If you thing by any chance of moving to Virgin Media I seriously wish you the best of luck, you may even get installed but I don't hold out much hope if things go wrong, no one and I mean no one will carry the can, if you can get anyone to talk to that is with any authority.
Anyway sorry for the rant am sending all the info to Watchdog and seeing a Solicitor about the risk to life they put my father in, watch this space.
- Location
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- Location
- Bournemouth, UK
- Reviewing
- Virgin Media
- Date
- 2015-09-28
- Comments
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Normally I won't write a negative review but I am just utterly disappointed and frustrated!
Spoke with them 4 times in 4 different days with a least 5 different people on average of 25 min and every time absolute no adequate help or even information!
As students we ordered Virgin Media 100MB package,but we received a 50MB one. As mistakes happen this is fine. However, when we called the next day in order to do a simple upgrade but they kept transferring (because nobody knows what they are doing) the call to different people and at the end they asked us to call the next day. This was fine as well. We called them as instructed and ware transferred again to at least 3 people and all of them just keep saying 'Yes, of course, no problem, but let me transfer you' at the end the last guy just said 'sorry no it won't be possible'. When we asked why we didn't get any explanation.
As we were sure that his colleagues said it will be possible to do this simple upgrade (of course we would pay more), we called again. After explaining all over again and speaking for 21 min they said they will call us. They did call us and said there will be no problem and that we are going to receive an email and we have to restart our router. However, as days have past we haven't receive anything and of course the internet is still 50MB.
It is just that everyone tells you different things and because none of these people can do their job properly they just keep transferring you. This is a ridiculous customer service!
- Location
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- Location
- Rochester
- Reviewing
- Virgin Media
- Date
- 2015-09-28
- Comments
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150Mbps package delivers 1Mbps service and 400ms ping. Customer service advised I should be happy I'm not getting 0.5Mbps, said there's nothing wrong with this performance and refused to fix. I miss BT Fibre, I couldn't move it with my house but it was vastly superior broadband compared to Virgin Media.
- Location
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- Location
- Watford
- Reviewing
- Virgin Media
- Date
- 2015-09-27
- Comments
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Virgin has been excellent for us. Very very reliable: very quick broadband and when I have had to use customer service they have been good and helpful.
We were with Sky who were appalling. My only criticism is the price.....what was a sensible £75 a month for TV, phone and internet has crept up to £97! Recommended if you can get the price right.
- Location
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