4,684 Customer Reviews over 469 pages
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- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2015-09-26
- Comments
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If you're reading this with a view to using VM, just don't, please god just don't! Worst customer service ever experienced, they switched my service off "by mistake". 72 hours later 9 phone calls, 15 people spoken to, still no service. "wait another 24 hours" - waiting for god!
Use BT, plusnet, sky, a piece of string and two paper cups...........just don't use VM. Unless you're into BDSM & enjoy pain! Totally useless, total & utter incompetent customer service, in fact that's a misnomer - no customer service! I loathe & despise them with a passion beyond belief!
- Location
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- Location
- bristol
- Reviewing
- Virgin Media
- Date
- 2015-09-25
- Comments
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absolutely terrible service, would have to pay me to take out another contract with them
- Location
-
- Location
- preston
- Reviewing
- Virgin Media
- Date
- 2015-09-24
- Comments
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so far so goo do dont want to jynx this lol been with them a coupkw of days now .. the customer service is great... even my fiancee has commented on how good the internet is.. he downloaded fifa 16 within 30 mins on an xbox one.. so far so good.. ive been woth talktalk and sky internet in the past virgin has been the best so far for me
- Location
-
- Location
- Yate Bristol
- Reviewing
- Virgin Media
- Date
- 2015-09-24
- Comments
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not fast fibre broadband as advertised also keeps dropping out
- Location
-
- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2015-09-24
- Comments
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I took out an 18 month contract, moved home and got forced into a new 12 month contract. No one mentioned this on the phone, via email, via letter or via any other form of communication.
After being on the phone for two hours, I got told it is in the terms and conditions.
I didn't realise companies could automatically take out a new contract without your permission?
The WORST customer service I've ever experienced. Disgusting.
- Location
-
- Location
- Guildford
- Reviewing
- Virgin Media
- Date
- 2015-09-24
- Comments
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Hopeless! Unreliable connection and clueless IT tech. "It should work". Yes, agree. It should but it doesn't and you have NO idea on what to do. Completely useless
- Location
-
- Location
- Trowbridge
- Reviewing
- Virgin Media
- Date
- 2015-09-23
- Comments
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Before I moved house I checked that all services were available in my new location, yes, so I booked my move with Virgin. Phone, broadband and TV. Contract arrived with all three. Engineer arrived and said that the phone was not on his worksheet, despite being on mine. He would have to reschedule. A week went by and I chased Virgin for a date. And was told, we can't install a phone at your address as there is insufficient space in the local connection box. Now, if this is the case Virgin are guilty of misleading advertising, fraudulent selling of a contract and an engineer who either told me a porky or didn't know himself. I eventually got to speak to a man in the moving department who has arranged an engineer to come and have a look, not necessarily to fit. I have told Virgin that if they cannot provide a line they can cancel all services and compensate me. They are so keen on deal making that they do not check on area availability. Really disgusted with their service.
- Location
-
- Location
- Hamilton
- Reviewing
- Virgin Media
- Date
- 2015-09-23
- Comments
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They say there is a fault with the cable under my mono block which affecting their system even though my broadband works and if I don't allow them to to replace the cable which would mean me lifting my mono block they will cut me off
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2015-09-23
- Comments
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Absolute AWEFUL company. No respect or care for existing customers. After 6 years and £3k of bills, I am not allowed upgraded/current equipment without paying through the nose for it, meanwhile they keep putting up your bills every few months and this effectively forces you to leave or pay over the odds. Going to look into mobile 4G, tethering, wifi hotspots and streaming tv from my phone, as I suspect it will be cheaper, more reliable, and easier than dealing with idiotic companies that have no common sense. Not happy with Virgin at all, avoid at all costs.
- Location
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- Location
- belfast
- Reviewing
- Virgin Media
- Date
- 2015-09-23
- Comments
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I've had a complete nightmare with virgin media, i have had to call them more than 20 times about my service, my wifi connection dosnt work all the time it constantly disconnects all my devices and when i phone virgin to try to get it fixed im told the same 2 things "I cannot see anything wrong on our end" and "ive made some changes to your router" they do not belive that your having issues and it has even now spred to a wired connect and im still told there is nothing wrong, i would not be phoning if nothing was wrong, in my opinion they are the worst customer service team ive ever delt with. It did seem to work fine for the first couple of months but they do not want to help when something goes wrong i cannot wait to get this out of my home! Please avoid
- Location
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