4,684 Customer Reviews over 469 pages

• Reviewer

  Jim Middleton

  Location

  Poole Dorset

  Reviewing

  Virgin Media

  Date

  2015-09-22

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Slow broadband speed paying for 50Mbs receiving on average 2.1 Mbs.

• Reviewer

  J Robson

  Location

  Aldridge

  Reviewing

  Virgin Media

  Date

  2015-09-22

  Ratings

  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star

  Comments

  The internet is super unreliable. It's always crashing. For the past two days its been unusable, will still be charged for it thought. When it does work I get about 25-30 mb download so not bad. Just a shame it is so unreliable!!!! They love putting the bills up as well. Won't use them when we move soon.

• Reviewer

  firoozeh

  Location

  Hampshire

  Reviewing

  Virgin Media

  Date

  2015-09-22

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  Too expensive and still not getting the best service.
  The worst customer service ever.
  Not a happy customer at all.

• Reviewer

  harish kumar

  Location

  Sutton

  Reviewing

  Virgin Media

  Date

  2015-09-21

  Ratings

  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars

  Comments

  I am very dissatisfied when it comes to virgin media's customer service and helpfulness to existing customers.
  I have referred a friends but at that time virgin was not having their finer optic in the locality and just a month after they went through back channel communication and did a deal without paying anything to me.
  But i am satisfied with their broadband and tv package although it is costly comparing to others. But when i though of going with virgin mobile, on their most of the link they say they have special offers for existing customers but when i called them up they did not offer anything. It is the same price which is available to anyone in the market.
  I don't want to do bargain by treating i will dis-continue with them right now, but surely will not do next contract for sure once the current is over. It will be only because of their too poor customer service and no offer of existing customers.

• Reviewer

  Troy Edwards

  Location

  Birmingham

  Reviewing

  Virgin Media

  Date

  2015-09-20

  Comments

  I have to say I joined Virgin media a few years back and then all was good, broadband was fine and more than usable even in peek times. It was tweaked to 30 mbps and still all good and more than adequate for Apple tv and any other computing items and coping well with HD downloads. Early this year Virgin again tweaked the broadband to 50 mbps needles to say to compete with the now upcoming BT and sky 38 mb services and I thought brilliant another tweak in speed and with greater use of Internet tv services and interest in 4k tv through Netflix I was over the moon, sadly it wasn't to be as I started to notice that my broadband wasn't anywhere near doing what it should. I ran tests and found that I was pulling between 0.25-3.5 mbps and this was consistent daily. I reset the router and even changed the frequency as advised buy Virgin and no joy. I left it for a while and thought perhaps it's one of those things but the speed just seemed to get worse so I contacted Virgin media direct... At first they told me there were no issue in the area but after pressing matters they admitted the road needed digging up and they were awaiting permission from the council to do the upgrade then they gave me a £7 reduction which I had to contact them every month to apply to the account and for there problem which they kept under wraps. Even more frustrating were there price hikes.. You get a discount for the issue then within weeks you get an e mail saying something was going up. I have since tried to contact them only to be cut off after waiting on numerous occasions and other issue I had were when my wife left I wad in personal hell and because I was a week late on payment and despite me phoning them they happily slapped a late payment fee and cut me off for a whole 2 days even though I had never had payment issues ever in the past either. I have now had to go down the rout of e mail complaints and filling in online forms which generally I get a sorry and no action taken. Virgin treat there customers in a poor way and as soon as I can I am leaving, if anyone reads this thinking of moving to them then I ask you to go online and check the daily comments on there site on face book and every day you see the same with people paying top dollar fir there 150 mbps service and pulling about 1% of that. I have previously been with sky and although I have had my moans they did seem vastly more pro active in helping and even through the credit crunch after I contacted them to suspend services they managed to sort something out with the monies I had already paid and I paid next to nothing for 6 months but they had never ever suspended services if I had called in. So my advice is " DON'T EVER SIGN UP WITH VIRGIN, THEY SUCK YOU IN THEN ONCE YOU SIGN WILL TREAT YOU POORLEY AND TAKE YOU FOR EVERYTHING'

• Reviewer

  Dave H

  Location

  Rochester Kent

  Reviewing

  Virgin Media

  Date

  2015-09-17

  Ratings

  • Satisfaction
    1 star

  Comments

  Worse than useless.
  Booked an installation date more than one month before I moved and was promised connection on the day with a flashy series of countdown emails for weeks.
  The day before I moved they called to tell me the "cable in my road didn't have sufficient capacity so they will be delighted to connect me in 6 weeks time"
  No phone and no internet and I do some of my work from home!
  Gone with another provider and advise everyone to avoid this appalling company!

• Reviewer

  Thom F

  Location

  Edinburgh

  Reviewing

  Virgin Media

  Date

  2015-09-16

  Ratings

  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars

  Comments

  What I really dislike about this company is the Customer Service. When attempting to change my contract recently it took 90 minutes on the phone and nine times I had to request the change before they would actually do it. When something goes wrong with my service I shudder at the thought of having to phone them. Come on Virgin Media - you wouldn't get away with this behaviour in any other industry - sort yourselves out and treat customers with service, respect and dignity.

• Reviewer

  Paul

  Location

  Rotherham

  Reviewing

  Virgin Media

  Date

  2015-09-15

  Ratings

  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars

  Comments

  I've been with VM since the end of June this year ( 2015 ) and I am very pleased overall. The installation was quick and simple and the technicians showed me how it all works. I only had one problem so far and when I called the customer service they were nothing but helpful and sent a technician out within a few days.
  
  Since then I've had great speeds both with downloading and gaming and no random drops which I frequently got with my previous provider.

• Reviewer

  farik

  Location

  lodon

  Reviewing

  Virgin Media

  Date

  2015-09-15

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star

  Comments

  VERY VERY VERY BAD.The worse company ever!!!!!
  Don't recommend not even to my worse friend!
  They renewed my contract without my authorisation
  The customer services is always bad

• Reviewer

  Louis

  Location

  London

  Reviewing

  Virgin Media

  Date

  2015-09-15

  Ratings

  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star

  Comments

  After a 2 month wait for install I received a voicemail saying it would take 'around 6 weeks' longer, after that I would need to rebook the install. Worst experience ever for getting internet installed at a property.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.