4,684 Customer Reviews over 469 pages
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- Location
- Edenbridge
- Reviewing
- Virgin Media
- Date
- 2015-08-28
- Comments
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Virgin Media are complete rubbish! I've had problems with my mobile, especially when I am abroad. The sound on my TV doesn't work (though sound with my DVD player does, so it's not the TV). My broad band keeps shutting down almost every night now since they changed their format on the e-mail site a few weeks ago. What on earth is happening to them. I'm about to change everything and dump Virgin Media for good.
- Location
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- Location
- Silvertown London
- Reviewing
- Virgin Media
- Date
- 2015-08-25
- Comments
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Recently registered with Virgin Media, kind of regretting it, the service has been poor so far. The connecting engineers were disrespectful when connecting up the the service initially. It took a long time for the service to get up and running. Since connecting 4 weeks ago i've had the service disconnected because of administration error at Virgin. getting through to Virgin Customer services has been really difficult, long waiting times to speak to an agent what ever time of day I call. Each time I call I have to navigate my way through a clunky automated voice system that doesn't offer the option that I need. When getting through to an agent the room it's always noisy their end, difficult to hear the agent. I've been promised reconnection 4-5 times, still not happened yet. And when the "5G" service was actually running, wasn't as fast as my previous 4G service anyway, previous service was responsive and very fast. Reminds me of how TalkTalk use to be when they first launched. Wowful
- Location
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- Location
- Reviewing
- Virgin Media
- Date
- 2015-08-25
- Comments
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When it works the broadband is very fast. However, it frequently goes down and when it does you get zero customer support.
If you ever have to call them you're left waiting for ages before dealing with staff who barely understand English, and who constantly either provide inaccurate information or get things wrong.
- Location
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2015-08-25
- Comments
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I lost internet and tv for six days due to an external fault which is far too long. Have Virgin got their priorities right? Employ more engineers rather than spend millions on sending wealthy people into space? I am seriously thinking of changing my internet provider.
- Location
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- Location
- Southampton
- Reviewing
- Virgin Media
- Date
- 2015-08-25
- Comments
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I lost internet and tv for six days due to an external fault which is far too long. Have Virgin got their priorities right? Employ more engineers rather than spend millions on sending wealthy people into space? I am seriously thinking of changing my internet provider.
- Location
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- Location
- Northampton
- Reviewing
- Virgin Media
- Date
- 2015-08-25
- Comments
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just in 2 days of tryings hardly contacted help line to solve the issue with my broadband and was told there is an problem in our area, what i was never told about.. no letters or emails about it. also will never get refund for days with no internet.. also problem not solved spend 30mins on the phone and just got annoyed.. when it works fine its quick, but you gonna smile till you experience cuts out and disconnection problems and that happens often.
- Location
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- Location
- Edinburgh
- Reviewing
- Virgin Media
- Date
- 2015-08-23
- Comments
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Just spoke to a rude and arrogant agent called Matthew, a so-called Manager at Virgin Media in the laughingly referred to "Customer Service Department" I complained about the fact that for the 2nd time they have not set up my DD as promised and then charged late payment and handling fee, again. He does not seem to have read the company Complaints Handling Procedure. I have been a customer with Telewest and then Virgin for over 20 years. I will not be renewing my contract after Xmas.
- Location
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- Location
- Harrow
- Reviewing
- Virgin Media
- Date
- 2015-08-22
- Comments
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Worst service ever. Keeps disconnecting, you can't work and slow as hell sometimes. Stay AWAY from virgin media , and I propose all of you just move away from their service and I do hope they don't get another customer ever, because they don't deserve it.
When the internet is working is working at below advertised speed , and then more then once hangs up. I reinstalled the windows operating system. Still same problem.
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-08-22
- Comments
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Anyone but Virgin. Possibly the worst customer service I have ever experienced from such a global giant. Shocking is not a strong enough word. If you can get someone else do it. I am a very patient and quite person who does not get up set by much. However the daylight robbery of our money for the service provided leaves me upset. Never a stable connection and when you call CS it would appear they are only interested in getting you off the phone. Thanks Richard. Time to clean house I think.
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-08-22
- Comments
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Anyone but Virgin. Possibly the worst customer service I have ever experienced from such a global giant. Shocking is not a strong enough word. If you can get someone else do it. I am a very patient and quite person who does not get up set by much. However the daylight robbery of our money for the service provided leaves me upset. Never a stable connection and when you call CS it would appear they are only interested in getting you off the phone. Thanks Richard. Time to clean house I think.
- Location
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