4,684 Customer Reviews over 469 pages
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- Location
- England
- Reviewing
- Virgin Media
- Date
- 2015-08-20
- Comments
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Very fast broadband can load 1080p youtube videos in less than a second without buffering however, some days the internet stops working and I have to restart but it is not happening as much as it use to. The customer service is awful. If you tell there is a problem with the internet, they will say restart your router and wait 30 seconds. Sometimes you get people who have no clue what they are talking about after waiting hours on hold! Bad customer service and great broadband
- Location
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- Location
- Westyorjshire
- Reviewing
- Virgin Media
- Date
- 2015-08-19
- Comments
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Been virgin since 2008 same package doubled in price now L tv and 20mb unlimited no telephone£45 month.Internet very slow test daily only get 8.01 max 14mb forever going off if they contact me they want me to sign up for telephone up my speed to 50mb but they want more money.I could switch but I don't really need telephone with household bills rising think do really need tv anymore could do with freeview just have net.Prob be cheaper have someone else install phone and 12months free broadband I will be contacting virgin about slow broadband pay for 20mb should get that no better treated for stay loyal customer for 7 years cost £550 year I bet I could reduce by half
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-08-19
- Comments
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The worst company I have ever dealt with. Their customer service is useless and they keep sendibg engineers who can't fix anything. Will cancel the contract ASAP, stay away. They are time wasters and you will never be online again.
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-08-19
- Comments
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The worst company I have ever dealt with. Their customer service is useless and they keep sendibg engineers who can't fix anything. Will cancel the contract ASAP, stay away. They are time wasters and you will never be online again.
- Location
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- Location
- Brighton
- Reviewing
- Virgin Media
- Date
- 2015-08-19
- Comments
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I'll be changing as soon as I can!!! These people know nothing about customer service. Had an almost monthly problem where they take my direct debit, send it back the next day then disconnect me... Then I have to ring them with my card to sort it out and wait 2 days for service again! Plus they make you feel like you've robbed them or something when you do call. And when I have service it's hardly reliable, sure its fast when it works... I'd rather have no broadband then pay them any more money!
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2015-08-19
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2015-08-19
- Comments
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i signed initally for a 18 months contract with virgin media on Feb 2014, which end on August 2015. On Feb 2015, i decided to move the house and the virgin customer service department, mentioned that they will move the virgin services to my new address and i have to stick with Virgin untill August 2015. When i tried to cancel the contract on August 2015, i was informed that they have signed a new contract untill Feb 2016, without my concern.
i contacted the Virgin outbounds department on 06/08 and was informed that, i can end my contract with a 30 day notice, however when contacted later, they informed that i have to be with the virgin media untill Feb 2016.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-08-18
- Comments
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Absolute shambles. Virgin were supposed to install fibreoptic in my area 3 months ago when we moved home. After weeks of chasing, we found they installed Broadband on a road called Ormond Crescent rather than our road - Ormond Avenue. I'm not joking!
They went to the same numbered house on Ormond Crescent and drilled through a wall belonging to the elderly owner whilst she wasn't in.
No installation has yet happened and we have been without internet, phone and tv for 3 months. You could not make this up.
- Location
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- Location
- Croydon
- Reviewing
- Virgin Media
- Date
- 2015-08-18
- Comments
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I would not recommend that anyone go with Virgin Media or stay with them. RUN A MILE if you can. They do not care about their customers and their service is much less than terrible. Today I sat in my auntie's house who os over 80 years old. I went on behalf of her because Virgin Media were due to install a brand new up to date router because she was still being charged on the old blue yonder broadband provider which was not providing her with an acceptable service. We were told that they would come between 1 and 6pm. By 6.00 they hadn't arrived and we did not receive a phone call to explain where the engineer was or what was going on. I was told by Virgin Media at 5.50 that the engineer had stated in his system that 'he was on his way'. I asked her where he was coming from and how long he would be.She couldn't say because she didn't know. At 6.30 I rang AGAIN!. This time I asked to speak with a manager.The woman told me to explain the complaint and then she would put a mangaer on. After I told her that the engineer hadnt turned up, she tried to fob me off with....'Oh we usually tell our customers that sometimes they may run a little late'. The time was now 6.30pm and at 5.50pm I was told that he was on his way. At 7.00pm, the engineer still hadn't arrived. I rang for the third time and asked to speak with a manager. Someone called Johnathan claiming to be a manager told me that he couldnt locate him (CAN YOU BELIEVE THAT!) A worker couldnt be located. Ive nver heard of such nonsense before. They couldnt contact him but'He was held up in a job!'That is not what I was told before. Now this Johnathan was telling me that he was down to still come. Dearest customers, I had made plans, my auntie had made plans for after 6.00 bu we couldn't keep to our plans because Virgin Media has mucked up our day. I have never ever experienced from any provider such an awful,uncaring and unprofessional behaviour. My auntie cancelled Virgin Media and is now with sky broadband. I am also with sky broadband and they are amazing!!!So, speaking from experience.....leave Virgin Media and their crap service alone.
- Location
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- Location
- Wakefield
- Reviewing
- Virgin Media
- Date
- 2015-08-18
- Comments
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Been with Virgin since 2009. It has cost me £6618.20 in fees for TV, Broadband and telephone. They now want £130 disconnection fee as we are moving house, taking the grand total to just under £7000. The broadband speed and service is pretty good in my area. They have said putting cable in my new street, which is less than a mile away is 'not a priority'. They put your bill up a few times a year and if you refuse to pay, they put you on a new 12 month contract, which is where my problem arises. I don't want to leave them, but have been forced to. Please be aware that if you make changes, you will be given a 12 month contract addition. REFUSE at all costs.
- Location
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