4,684 Customer Reviews over 469 pages
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- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2015-08-08
- Comments
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Customer service is rubbish!! When joining, they were all sweet and when we were not informed about procedures when the 18 month contract finished, then the department indrirectly called us liars!! Never going back!!
- Location
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- Location
- Penarth S Wales
- Reviewing
- Virgin Media
- Date
- 2015-08-08
- Comments
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Actual broadband performance Good, and when fault appeared, fixed promptly.
My Big Complaint is that when I tried to inform them that I was moving- I HAD to phone them - no other choice - pressed correct buttons, waited ages - eventually ended up with lady in India - who only dealt with mobile phones !
Customer Service POOR !
- Location
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- Location
- Cardiff & Great Yarmouth
- Reviewing
- Virgin Media
- Date
- 2015-08-06
- Comments
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My daughter, a student in Cardiff had a 9 month student contract, however, she is now at home in Great Yarmouth, she is still being charged for her account.
I contacted Virgin on her behalf and after waiting nearly 20 minute to get through to customer "services" I was told that the contact still had to be terminated after the 9 months, they have refused to reimburse her account. This is very miss leading selling tactics to students up and down the country. I was put on hold for a supervisor (at my request) and because by now it was 9.00 pm the call was abruptly terminated and I was talking to myself on a dead line!! I will be terminating my home contract - so they will lose a customer of 5 years into the bargain - NOT VERY HAPPY, will NOT have anything to do with them in future, so to all the parents of students out there BE WARNED in Virgins terms a 9 moth contract is NOT 9 months, it is 9 months util YOU terminate the contract - A COMPLETE CON, from which they must make huge extra income for NOTHING
- Location
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- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2015-08-06
- Comments
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Nothing but problems. Broadband disconnects randomly for long periods. Speed is slower than sloth at busy times.
Customer service is non-existent only when we come to move house do they suddenly up their game. When they find out Virgin aren't where we are moving to, they offer this "third-party" service, who try to hard sell their package to us, and who keep calling and won't leave us alone. Lucky we only gave them the land-line number which is due for disconnection on Friday as part of our move.
Advice here - DO NOT sign up to Virgin.
- Location
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- Location
- Hackney
- Reviewing
- Virgin Media
- Date
- 2015-08-05
- Comments
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The worst in my life.
I cannot recommend.
Very very bad and unreliable.
Cancel all the contract if you can.
- Location
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- Location
- Watford
- Reviewing
- Virgin Media
- Date
- 2015-08-05
- Comments
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I have been very disappointed with the servic3 from virgin media. From start to finish it has been a complete fiasco. We have not got the package we signed ip for, our phone number was not transferred correctly and wedo not have all the sports channels that we were toldwe would have. A total shambles they did not even have any idea of the package we had or length of contract!!!
- Location
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- Location
- leicetershire
- Reviewing
- Virgin Media
- Date
- 2015-08-03
- Comments
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Absolute rubbish service , you have to wait at least half hour on phone to speak to someone in another country aboutyour complaint ,even when the fault is their incompetence !!avoid at all costs
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-08-03
- Comments
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I would really advise against virgin.
We were paying for 152 mb and actually only getting 6. When we called back up they'd say they would boost it for us and it would temporarily go to about 40mbs and then after an hour or so drop back down again.
They're highly difficult to deal with and really dishonest. I informed them I was moving out of my flatshare and wanted to transfer the account over to my flatmates who still lived there. 2 months later and it still hasn't been done. They're trying to make me pay a 60 quid disconnection fee and a 90 quid bill for the period of time that I haven't been living in the flat. Every person I speak to gives me a list of what they're do to help and then doesn't do it. They're truly truly awful. Do yourself a favour and steer completely clear of them unless you want to be cheated out of money.
- Location
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- Location
- West London
- Reviewing
- Virgin Media
- Date
- 2015-08-03
- Comments
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AWFUL - Just awful. I have been with them close to 5+years [ Broadband &Phone(which is another story - now with a new provider) ] Broadband has been on the slide for last 2yrs ? Customer service are USELESS. Most cannot speak english and (as someone has already mentioned) when you phone them the FIRST suggestion to remedy the problem is the drone "Have you rebooted / reset your router" - Umm YES - Have rebooted it HUGE number of times, how about re booting the managers and the staff at %£$%£Virgin ? Broadband speed is SLooow. I am supposed to get 100+mb and I will be lucky if I average 50% and as for upload speed - Rated at 5mb. Last 2 months especially, I have been having lots of problems. After a while you just give up phoning their "customer service" as they are next to useless. Wait time for someone to come out to rectify any faults is 4+days I have given them notice and going with a pricier provider, at least I know they are reliable and consistent. Unlike the disingenuous bunch at Virgin. Classic, after having requested a new router for the last 2 years and being told that "Router is fine". I finally gave them notice and immediately was told "oh, I can see you have a old router, we can send you a new one which should sort out the problems" !! Really -- Perhaps YOU should refer to the customer notes as to me asking YOU to send me a new router ? Oh, we can knock 5£ off the bill , ha, after having ripped me off with price increases and NO service improvement, not to mention that when you knocked some money off my mobile, you STILL took the full amount !! I had to keep ringing you to get the refund ?
SERIOUSLY = a VERY sad company which is going down. West London ( where I am based ) should have good internet connectivity - Right now - my the internet goes off aroud midnight. Then around 12pm it might come back ... While there status page shows "all is fine" "we are doing wonderful" - Disjointed, dysfunctional is what this bunch are - All I can suggest - AVOID AVOID AVOID
- Location
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- Location
- Marton-In-Cleveland
- Reviewing
- Virgin Media
- Date
- 2015-08-01
- Comments
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As pensioners, my husband and myself both have mobility issues and had to move home on my husbands health grounds. We had Virgin Media for a long time but the address we were moving to was a none Virgin cabled area, so we were unable to have any of the service transferred. I rang to explain that we were moving home for health reasons to ground floor accommodation and they said that we would have to pay the remainder of the contract. Even though there was no cabling in our new area, they said it was our fault for moving. I asked if it was not equally their fault for not being able to supply the service and they said no. Ten days before Christmas, we forced to pay £220 to terminate the contract or they would declare us in default. I wrote a letter of complaint and got nowhere other than to confirm what the telephone agent had said. Care and compassion? They've never heard of it!! Avoid!!
- Location
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