4,679 Customer Reviews over 468 pages
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-06-18
- Location
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- Location
- Dincaster
- Reviewing
- Virgin Media
- Date
- 2015-06-16
- Comments
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I moved from talk talk because it's was unreliable but Virgin is even worse. I work from home so rely on good broadband. Tonight I'm trying to watch Netflix and it's no go, again !!! It's advertised as the best broadband - in your dreams Richard!
- Location
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- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2015-06-16
- Comments
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I am based in Guildford, Surrey and have been with Virgin Media for more than 8 years. Was happy with them for first 4 years, now increasingly dissatisfied with increasingly frequently downtimes, price hikes, with limited performance increases (despite promises after promises of 50MB speed upgrades).
I have not switched, but am on the verge of finding viable alternatives.
- Location
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- Location
- Reviewing
- Virgin Media
- Date
- 2015-06-15
- Comments
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Broadband is constantly being slowed down and Wifi is awful. The customer service is also appauling.
Would not recommend to anyone who is sane.
- Location
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- Location
- Tunbridge Wells
- Reviewing
- Virgin Media
- Date
- 2015-06-14
- Comments
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Like many reviews on here that I have just read I am a fan of the speed but that is irrelevant if it keeps going down for hours at a time. I am almost convinced it is a ploy of VM to save their bandwidth for other activities or people paying a higher rate than I do.
Until 4 weeks ago my scoring would have been 5 for satisfaction and I have been with VM for years so was very happy. Customers Service was always excellent and they were apologetic when things did not work properly and they always got you up and running again and usually spoke the queens English but now I seem to always get someone from overseas dealing with my issues or someone who is quite rude (and I hope they have recorded those calls and dealt with the individuals properly!) and I am fed up with them telling me again to switch off, or unplug the black lead or in one case the white and black leads from the router. I am also fed up with calling the 0845 number and them saying they want to run some checks and immediately telling me that they cannot run them - WHAT IS THE P{POINT OF THAT.
Recently, the last 4 weeks, I have had to endure daily outages for up to 6 hours and after the on the phone "Tests" they run they book an engineer and then in a few hours time I get a text telling me they have found the problem and that the engineer has been cancelled and I get service again. EVERY DAY?????
I am, like man here, fed up with the lies, the problems and the fobbing off that I must find a reliable alternative.
- Location
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- Location
- Hartlepool
- Reviewing
- Virgin Media
- Date
- 2015-06-14
- Comments
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We've been a customer of Virgin Media for well about 8 years after NTL went bust... And what a hair ripping 8 years it has been. Before I start, I'm going to say that this review will be based more on the morals and attitudes of Virgin, rather than their broadband service.
Firstly, all they care about is your money as a customer, rather than you as an individual. This is my biggest gripe with Virgin. Currently, we're paying £48.99 a month for 20 Megabit broadband and anytime phone. Absurd. The reason that we're still paying it is because no other ISP could before this time offer us faster broadband speeds, and we couldn't afford any slower Internet. So, we asked them how much it would cost to upgrade to 60Mb fibre; they said £20 EXTRA a month... So that's £68.99 a month they want for 60Mb fibre and anytime phone. Yet, a new customer can get all that PLUS TV for £20 a month less.
If you're a new customer to Virgin or thinking of moving, you'll have a great first year or for however long your contract is. But as soon as you're no longer new, they're gonna kick you in the wallet and with the service they provide.
The reliability of our Internet is insane, I would say we probably have about 60% uptime... Constantly resetting modems and routers as we're still using the NTL modem and a Netgear router, as they wanted even more money to replace them with Virgin's modem/router.
Their morals are based around getting as much money out of you as possible, with providing as little service as they can. Ever wondered why Virgin is one of the most profitable companies in the world, and why Mr. Branson has his own island? Well now you know, it all comes from your wallet.
Can say with huge relief that not two days ago BT posted a letter through our door saying they can finally offer us Infinity. Was on the phone immediately and made the switch.
Don't expect to stick with Virgin for very long, the second your contract is over they'll have new offers for new customers and all current or old customers will be thrown to the back of the priority list.
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-06-12
- Comments
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keeps dropping, customer service poor, phone contact is 0800 number which on a mobile costs.
- Location
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- Location
- Bovingdon, Herts
- Reviewing
- Virgin Media
- Date
- 2015-06-11
- Comments
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Been with them since NTL days, but starting to seriously think about leaving them.
My broadband has been down several times in last few weeks and twice down for 2 days at a time. I've just noticed on my last bill that they have credited me with a whole £2.22 as a 'goodwill gesture' for loss of service. Sorry Virgin Media, but you can stuff that offer where the sun don't shine! What an insult for having to put up with your lack of service.
Something else you should know. They have no idea when their service has gone down. The only way they can monitor this, is if enough people in your local area ring them to complain about loss of service. Call centre is in India (or similar) and they are dire. If you are one of the first to ring in, when the local service has gone down again, they treat it as if it's just you who has a problem and normally try and convince you that it's your computer that's at fault. Sadly for them, I know a bit about computers and the like, so they soon get told it's their bloody lack of service again.
Look on their website about how to make a complaint. Directs you to ring 150 from Virgin phone and there is no option there to complain. Found a number on Resolver website for Customer Services. Rung them and said I wanted to speak to somebody about a complaint. The girl said I needed to ask for a manager in the area for the reason for complaint and before I could say anything else, just redirected the call back into the 150 system. Clearly Customer Service don't have a clue what that title means!
AVOID!!
- Location
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- Location
- thurrock
- Reviewing
- Virgin Media
- Date
- 2015-06-10
- Comments
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They SUCK.ABSOLUTLEY TERRIBLE these people have no regard for their customers wish i'd gone with another provider.I'm tied to a 100mb package and the download speed is nowhere near that.Customer service is useless , they just try to fob you off.PLEASE PLEASE PLEASE STAY AWAY.Do yourselves a favour go with another provider.Oh and did i mention they SUCK.
- Location
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- Location
- Halesowen
- Reviewing
- Virgin Media
- Date
- 2015-06-09
- Comments
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Most expensive broadband out there - how do they justify it ... it's totally unreliable and it doesn't go down for 20 minutes whilst they jump on it, it's down for 12 or 24 hours at a time ..... I don't suppose they have to justify it, well it's about time they did like some kind of watchdog that would fine them for service disruption and pay compensation to the victims!!! It's a fraud so where are the police??
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