Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2698 customer ratings since 2021-08-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 423 pages

  • Reviewer
    Location
    stoke-on-trent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service is appalling
  • Reviewer
    Location
    Harlow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good product. Amazingly poor customer service.... and I mean POOR.
  • Reviewer
    Location
    Cholsey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    Comments
    The service is unreliable. Every couple of months it is unavailable for extended periods i.e. greater than 6 hours. It is almost impossible to speak to anyone in customer services and normally takes at least 10 minutes before you can get through. When you finally get through all they do is book an engineer which is normally not for another 2 or 3 days by which time the problem has often disappeared. Customer services are never able to tell you what the problem is or when it will be resolved.
  • Reviewer
    Location
    coatbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      1 star
    Comments
    just dont seem to be getting any help and have had to take 3 days off work
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    20mp connection. The only time I get the speed I'm paying for is early hours of the morning.
  • Reviewer
    Location
    Washington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      3 stars
    Comments
    Enquired re slow optical speed. Received a very lenghty email asking me to do various tests including entering DOS. Unbelievable !!! Sent a Email back expressing my disbelief but unsurprisingly I have not received a reply.
  • Reviewer
    Location
    Loughborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Having spend countless hours trying to resolve an issue with intermittent broadband connection for more than two months, we eventually got an engineer to confirm that my equipment was not at fault and that there was an outdoor fault somewhere. A temporary cable was installed to bypass a suspect cable under the garden. He arranged for another crew to attend in October to replace the cable for which they are hoping (misguidedly) to dig up the concrete path. They go under the path or not at all and I don't believe the fault is there or the temporary cable would have cured it!
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Existing Virgin Media customer paying twice the price as the new deal for the 10Mb line for a 2Mb line that is constantly 'throttled back' to 1Mb
  • Reviewer
    Location
    stockport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    i pay for 10mb but get an average of 2.5mb
  • Reviewer
    Location
    derby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have wasted lots of times calling about the poor speed of my broadband and been promised several times that it would be upgraded but still not done

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.