4,684 Customer Reviews over 469 pages
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- Location
- Swansea
- Reviewing
- Virgin Media
- Date
- 2015-06-03
- Comments
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When it actually works the service is reasonably ok usually get around 5-10mbs of the 100mbs we pay for. But the problem is the service is constantly down and when it does go down customer service is less than useless and the fact you have to pay a premium rate for the call to the have your time wasted makes it all that mich better.
- Location
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- Location
- Egham
- Reviewing
- Virgin Media
- Date
- 2015-06-03
- Comments
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No broadband for 4- 5 months and failed to deliver what they promised.
I've had a horrible time with Virgin intermittent service due to work in my area (for 5 months) also having to wait for an engineer all day and to find that my issue had been cancelled (I took a day off and they didn't inform me. The support were useless blaming the council and that they work very fast and to hold in there (4-5. Months is not fast) finally they promised not to charge me over this period and they did, I didn't bother trying to get a refund as every Time I was promised something it didn't happen, so it was easier to just let them keep the money and go to bt.
- Location
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- Location
- Oxford
- Reviewing
- Virgin Media
- Date
- 2015-06-02
- Comments
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The customer service is the worst service I have received in all my life. They didn't install the broadband for more than three weeks and after maybe ten calls they didn't risolve the problem. Only one word: this service is a shit!
- Location
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- Location
- Sydenham, London
- Reviewing
- Virgin Media
- Date
- 2015-06-01
- Comments
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Took 3 weeks to schedule fiber installation. Installation was between 8am and 1pm on a Saturday. No engineer showed up and received no notification to let me know. Called Virgin and they said the fiber line is damaged and they're leasing with the council. A bit of notice would have been nice so i didn't have to waste my morning! Rubbish service. I'll stick with SKY.
- Location
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- Location
- Enfield
- Reviewing
- Virgin Media
- Date
- 2015-05-31
- Comments
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Big mistake to go with virgin
Have a really really rude customer service
My virgin box broken down for a week now , and they can't find someone to came and fixed they are sooooo busy
So all my family sitting and watching a black screen and even they don't care
And one of the Costmer services he said to me ( We are happy with our slow service)
I never ever advice any body to go with them in just 5 months loads of problems and they don't want to cancel our contact , only after 3 problems , we had 8 problems but they said no those are not a complications that we cancel the contact ( A WEEk WITHOUT TeLViSIOn NOT A PROBLEm FOR VIRGIN )
Was with sky for years , even with problems but really polite peoples
- Location
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- Location
- West Midlands
- Reviewing
- Virgin Media
- Date
- 2015-05-31
- Comments
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I had an old virgin package and it was very bad - "surprisingly" - and my dad decided to buy a new one. The seconed best one that they offer. For the first couple of days it was brilliant. All the family could use it and now, even though they promise us a good connection. Its absolutely terrible. Even when i am the only person in the house, it still lags out when one person is using one device! And nothing else is even connected! Its got to the point where i am thinkung of getting rid of my xbox because i am unable to play online at all. Virgin say they care about their customers when really all they care about is money. I wouldnt reccomend virgin to anyone ever.
- Location
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- Location
- hants
- Reviewing
- Virgin Media
- Date
- 2015-05-30
- Comments
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No concept of customer service - the customer is always wrong, even when a problem is caused by one of their own technicians. They seem more interested in getting new customers hooked in than helping existing customers have what they are paying for. Impossible to get through to a real person, so have to wait in for a technician to arrive.... or not!
- Location
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- Location
- Lincoln
- Reviewing
- Virgin Media
- Date
- 2015-05-29
- Comments
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Quality of broadband service is fine in my area and I've had few issues with continuity of service.
The customer service however is appalling. The log in process, security questions and the like are abysmally co-ordinated. After three years, they still haven't managed to remove my ex-partners details from the account and account security data, despite repeated requests. It is also virtually impossible to communicate with a human being to resolve any issues.
- Location
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- Location
- northampton
- Reviewing
- Virgin Media
- Date
- 2015-05-28
- Comments
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like many other people, when you ring up a major company you expect to be waiting on hold for a million hours only to become irate at the customer service attendant on the other end of the line. but to my surprise this experience was a good one. i was ringing virgin media on behalf of my dad as he was paying ridiculous amounts of money for the most bog standard package and had been doing so since 2007!! i was jubious when customer service said they would see what they could do and ring me back, i expected to be waiting for hours but within 5 minutes i received the call. i was greeted by the friendliest lady (cant remember her name....sam or maybe sarah) and my package was upgraded with the cost lowered and the whole thing was done in about 20 minutes. i couldn't of faulted them. great team and a great service.
- Location
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- Location
- East London
- Reviewing
- Virgin Media
- Date
- 2015-05-27
- Location
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