4,684 Customer Reviews over 469 pages
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- Location
- Oxford
- Reviewing
- Virgin Media
- Date
- 2015-05-27
- Comments
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Had a fault with our broadband that took 4 MONTHS for them to finally send a technician round a resolve. Only given a £46 refund having paid just under £200 for that time period. Terrible service.
- Location
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- Location
- londin
- Reviewing
- Virgin Media
- Date
- 2015-05-26
- Comments
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This is the worst, worst company.
After I've moved in to my new flat
I said to go with them because the said they have the best speed in my aria.
I've booked an appointment in 2 weeks and one day before my appointment the engineer called me and said they have some problems on my street and I have to book another appointment in 2 weeks.
After another 2 weeks they canceled the appointment.
4 week waiting for nothing.
Stay away from this company is my advice.
- Location
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- Location
- East sussex
- Reviewing
- Virgin Media
- Date
- 2015-05-19
- Comments
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I'm a Virgin Media Business customer who until very recently has had not problems. An overhead line was brought down 11 days ago, and I'm still waiting for a date to get it repaired. VMB deny reponsibility as the rent the line from BT, who undertake the repairs. As a small business it is crippling to be without phone and internet, which seemed totally beyond the understanding of their customer services. "The faults team sent you an email this morning", not only a lie, but what's the point if the line is down!! Very disappointed....
- Location
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- Location
- Linlithgow
- Reviewing
- Virgin Media
- Date
- 2015-05-19
- Comments
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Not reliable if you work from home and when it goes down, it's down for hours at a time - not great if you want to work from home. It is so bad now in terms of reliability that I am looking for alternatives as the speed is irrelevant if you aren't actually connected to the internet due to continual fault disruptions.
- Location
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- Location
- Harrow
- Reviewing
- Virgin Media
- Date
- 2015-05-17
- Comments
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WORST BROADBAND AND CUSTOMER SERVICE EVER. WE HAD NO INTERNET FOR 7 DAYS!!! 7 DAYS!!! The stupid customer services cannot fill in forms correctly and do not advise correctly and because of this my whole family have had to suffer. My dad deals with FOREX so every hour is crucial. He has lost thousands of pounds because of the lack of internet.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-05-15
- Comments
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It seems as if they've lost my payment & they're asking me to pay for the bill again. I've sent a copy to 3 email addresses they've given me & I've had no phone for the last 5 days & may not be connected tomorrow. They can't be bothered to look for the payment, it's just easier for them to collect it from their customer for the second time. I'll tell you what's really unfair, when they disconnect you & you haven't even been sent a bill. This has happened to us 3 times. And this is really scary when you have elderly parents, that need to speak to a doctor. They say that you can call emergency numbers, but actually you can't call your doctor in an emergency. They've sent us reminder bills instead of the actual bill & within the first week. This I think has happened about 4 times. When we had internet, my speeds were soo slow. Extremely slow. I was hacked in to. I could not get rid of whoever was on the line & then I signed up with one of their services in order to have their specialists clean up my computer over the internet. And within five minutes of their help, my passwords were hacked easily & quickly. They are a money making machine. They have no respect even for the longest standing customers like myself. I've paid for a bill that they haven't received, I sent the receipt & they still can't be bothered to even make the effort to find it or even connect the telephone for me. And even if there is one or two people that you know may help turn back on the services for you, they make no effort at all or every possible excuse not to put you through to the correct person. Their customer services will only stress you out. BIG TIME! I really wish someone would close them down. They are beyond disgusting! For as long as I've been with them, they have never ever offered me something that may benefit me. The only time I was offered something was when I wanted to leave them. I've even told them this & I've given the opportunity to offer me something, but they'won't. Every one that joins Virgin now, seems to pay twice or even three times less than I do. And the way I feel I've been treated has been really bloody unfair. If you are planning to ever join Virgin, do yourselves the biggest favour. DON@T!!! You'll thank your lucky stars someday.
- Location
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- Location
- kent
- Reviewing
- Virgin Media
- Date
- 2015-05-14
- Comments
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Like many I have been with VM for over 12 years and until recently I've had little cause to complain. The prices aren't especially cheap, being an existing customer and signing up for the fastest broadband. Even from day one of the upgrade there were problems and that should have alerted me that VM is not as reliable as they once were. To their credit they did compensate me for the issues I had, but had I know that these issues were to continue I would have signed up with another provider. The broadband is fast when you can get it, but often you don't get that speed. Worst still the network seems to be down quite often recently. In the last week it has been down twice in my area, including today from 1pm -9pm in the evening anticipated.Customer service was useless, essentially saying 'tough' in not so many words. They claim because it's 8hrs turn around to fix the problem it is acceptable, despite the fact it's been going on several times in a short time. ALso, I would advise people to call in to let them know when the broadband is down, as it is only logged on record when you call them. Otherwise they can't see that you have had a unreliable service. I was left quite angry by response I got, to the point where I'm thinking of paying the penalty just to terminate the contract. They are like the Tesco of broadband and they will learn the same way when people 'shop'elsewhere'.
Oh and the only reason I'm able to post this review today is by using my phone as a 'hotspot' to access the internet. Avoid
- Location
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- Location
- Essex
- Reviewing
- Virgin Media
- Date
- 2015-05-13
- Comments
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It is great when it works. But if there is a fault Virgin Media is not helpful at all! You will be trying to get to the customers service in hours and they will be fixing their faults for weeks and months.
Here is what they posts to customers: "Virgin Media are unable to offer a fault free service".
- Location
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- Location
- Oxford
- Reviewing
- Virgin Media
- Date
- 2015-05-13
- Comments
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My internet is terrible. I live in a medium-sized house where the modem is at the front and I'm at the back, and I go through about 6 or 7 hours a day where my internet is so slow it's basically non-existent. When I called Virgin to tell them this, they said there was no obligation in their contract to provide *good* internet, only to provide basic coverage. Nothing I said could make them get their asses here and sort out our net. Bloody cheek!
- Location
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- Location
- Norwich
- Reviewing
- Virgin Media
- Date
- 2015-05-12
- Comments
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I've been a Virgin customer as a student for almost three years now. The first two years in my first student house the internet was generally ok, although you often had to wait for it to buffer a bit when streaming downstairs. I presume this was due to being generally further away from the router which was upstairs. However 4 of us could stream at once.
However it was at my new house that the real problems started. First a few weeks in and Virgin cut us off without warning. Then a week after getting the internet back (in January 2015) it suddenly became unreliable- I get disconnected quite frequently now meaning trying to watch a programme or look things up can be impossible at times. I've tried phoning and Virgin said they had fixed the problem but clearly haven't because its still happening. That said when it works up here it is pretty quick.
The internet downstairs, despite being nearer the router, is shockingly slow at all times so you can forget streaming there.
Funny thing is my Dad switched to Virgin recently and I don't have any problems at his.
- Location
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