4,679 Customer Reviews over 468 pages
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-03-23
- Comments
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I waited 3 weeks to get installation on Saturday. Virgin managed to send me 2 emails and 3 messages reminding me to stay in. On the agreed day nobody showed up – I called them at 6pm and was told technician was delayed and will be there shortly. I cancelled my plans and stayed in. In two hours called them again – they said they did not know why nobody came and I am marked as ‘missed appointment’. Then I was told to call back the next day so they can check the details. (oh, and on Sunday 9am I was woken up by an automated call asking to evaluate their support).
I called on Sunday and was told they did not know anything as the team responsible is not available on Sundays. The support promised to check everything and call me back Monday morning at 9am.
Of course, they did not.
I called them myself at 9.30am. All they could offer was to wait another 3 weeks – I told this was unacceptable, they put me on hold for 10 minutes and then hung up.
After a couple attempts to speak to them online, I called and cancelled the broadband. If Virgin does not want my money, another provider will.
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2015-03-22
- Comments
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intermittent internet to the point where its unusable for hours at a time, this would be ok for a couple of days, maybe a week. But virgin media expect us to put up with it for 4 months. And are only prepared to give us £10 off our monthly bill. rubbish customer service and I will never use thier services again.
- Location
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- Location
- teeside
- Reviewing
- Virgin Media
- Date
- 2015-03-21
- Comments
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Not value for money anymore ,Supposed to be getting 60 but lucky to get 20 ...I will be moving on after many years
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-03-18
- Comments
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So disappointed with the level of support that has been offered to me and very poor customer service. Can't wait to leave.I've had no phone line or broadband for nearly two weeks still not being told when the issue is going to be fixed. Nothing is being explain and everytime i call customer service i have use my mobile telephone(as my landline is "dead")and im being charged rather expensive rates. No support,help or any sort of compensation being offered.I'm being charged for services I'm not receiving. I do not remember when i last received such poor unprofessional service. Certainly will not recommend to anybody. Really hope Virgin will read this and work on their customer service.
Shame!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-03-18
- Comments
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My broadband is slow when working. The main problem is my broadband, phone service, and interactive TV just stop all the time. They work for say a day, sometimes two days then just periodically. Lost count of the number of techs sent, they clearly cannot resolve the problems. From questioning them, it's clear they don't know, just say about energy spikes: the thing is the problem continues. As for their customer service, rude and unhelpful. In addition, they despite being a media company don't provide contact via e-mail! You must write by traditional mail. I will leave as soon as I can. I am seriously thinking about paying the £240 early contract fine just to get away. As the stress of not having service except when the moon is aligned with Mars, the constant attempting to deal with V Media is getting me down. And to think I pay for them for this.
- Location
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- Location
- London
- Reviewing
- Virgin Media
- Date
- 2015-03-17
- Comments
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I'm hugely disappointed with Virgin as I have just discovered I will have to pay £240 when I move. I want to continue my Virgin subscription, however, Virgin do not have any coverage in the London borough I'm moving to therefore forcing me to have to pay the cancellation fee against my will. I was not informed of the cancellation cost when sold the contract over the phone which is a breach of my consumer rights as depicted by Ofcom. Virgin have failed to put any contingency plan in place for consumers stuck in my predicament. I'm perturbed with the way I have been treated and feel that my rights as a consumer have been totally disregarded and abused. NOT IMPRESSED MR BRANSON!
- Location
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- Location
- Hampshire
- Reviewing
- Virgin Media
- Date
- 2015-03-15
- Comments
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My experience is poor. The confirmed amount I will pay is not what I am being charged and every month it is a struggle to explain the problem. I confirmed this three times before starting the service. You will be up against what they see in the computer, but not the truth no matter how many times you produce the paperwork signed and agreed. I am now being told to send my complaint in the post, regardless of having emailed all the information as requested, several times. It seems that customer services is not actually able to solve problems, just waste time and a modern communication company is a dinosaur when it comes to being able to communicate themselves.
To be fair, it all started out bright and sunny however my international phone service declined quickly and they will acknowledge a problem. I was warned to look for this after my neighbour found out I signed up to Virgin. Wish I had been told this in advance. Take note, I warn you now- the honeymoon will be over quicker than you'll blink. Stay clear and look for a better option. And get everything written in your contract including a charge evey time your provider screws up and start billing them for your time.
- Location
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- Location
- coventry
- Reviewing
- Virgin Media
- Date
- 2015-03-15
- Comments
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I don't understand why is the Virgin media infrastructure not aligned with customer needs, perhaps they shouldn't connect too many customers to one point at their network which is overloaded and causing really slow speeds at peak times 10mbit on 100mbit service (peak = most of the day except 11pm till 6 am). I used to have BT infinity 76mbit and that was at nearly full speed 24/7. AVOID VIRGIN MEDIA AT ALL COSTS. Customers which are getting what they paid for are scarce and they should be considered lucky as there are probably not too many neighbours (burned by Virgin and switched to others) which are using Virgin connection and therefore connection is not congested.
- Location
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- Location
- Lincolnshire
- Reviewing
- Virgin Media
- Date
- 2015-03-14
- Comments
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Virgin Media are by far the best internet provider, coming from an IT geek. Handles multiple devices very well and the speed is fantastic! I get 100mb/s for the same price it would cost to get 20mb/s from BT or Sky.
Only downfall is their modem, it wouldn't overheat faster if you put it in an oven, get virgin internet and with the money you save buy a proper modem from Asus.
- Location
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- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2015-03-13
- Comments
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So disappointed with Virgin Media broadband. I am not a technology wizard... But my broadband loses connection at least 3 out of 7 days of the week through the night and i to the following day. Whenever I have problems I can't get help from anyone on the phone "try rebooting your router" "try disconnecting your computer and then reconnecting". Are you serious? That's one of the first things I do, come and find the problem! No one turns up when you arrange for installations/ upgrades and all the troubleshooting is done online. Well I can't do that without an i ternet connection can I? I work nights and rely on my internet to reasearch and report for my job and with it not working 0% of the time and no one to help me find out why, I am one unhappy bunny about to switch to Sky.
- Location
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