4,684 Customer Reviews over 469 pages
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- Location
- Notts
- Reviewing
- Virgin Media
- Date
- 2014-09-26
- Comments
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Absolutely fine until the day you encounter a problem or attempt to cancel due to their price increases mid contract. Call centre staff lie with the aim of eking out a little bit more cash from you before you leave. Once in the "system" nothing is reversible and any complaints can only be dealt with in writing within 28 days (contrary to what their own complaints policy states and presumably so people tire of the stress of the issue and give up the money virgin demand just to get away from such a shoddy company). No matter how pleasant staff seem on the phone always assume their seemingly casual questions have an agenda, take names and record dates because no matter how normal a call seems in my experience they will be attempting to take more money out of your pocket.
- Location
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- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2014-09-25
- Comments
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Always cuts out, We never get 60 mbps unless we call up virgin and they literally boost it up to 60 which proves that they are controlling our dl speed and are making it poor on purpose! The download speed is normally 5 or 10!
- Location
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- Location
- Sheffield
- Reviewing
- Virgin Media
- Date
- 2014-09-21
- Comments
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Very poor, been with them, since before they got their hands on the system. (Blueyonder/NTL etc).
Price going up and up, service quality going down and down.
Avoid, they try to con you into new contracts without clearly informing you.
I suggest that you look elsewhere, their system is way over subscribed, and they are not interested in long standing customers, they are only interested in signing up new customers.
I am supposed to be on 100mb, not even seen half of that in at least 6 months, and usually get less than a quarter of that, and sometimes only get around 2-5mb.
Branson can swivel, and take his p1$$ poor internet/tv company with him.
- Location
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- Location
- Bexleyheath
- Reviewing
- Virgin Media
- Date
- 2014-09-18
- Comments
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My bundle is 50mbs but what I get is 10/20mbs. So where that 50mbs???
I lose connection to internet several times a week.
Very, very Poor customer service. Practically non-existent.
I with Virgin for nearly 4 years and I think now is good time to leave.
I really fed up with all virgin media lies. Advertised 50mbs internet, but I get a not reliable 10/20mbs internet.
- Location
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- Location
- UK
- Reviewing
- Virgin Media
- Date
- 2014-09-17
- Comments
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I would advise anyone looking to go with virgin media for any service to not waste their money. They are money grabbing and horrendously unfair, leading people into contracts they are not fully aware of and taking more and more money they are not entitled to.
- Location
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- Location
- Northern ireland/ Belfast
- Reviewing
- Virgin Media
- Date
- 2014-09-16
- Comments
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I have been with virgin media for over 10 years now, in the space of them 10 years I have had to get a leats 15 new internet boxes, one of the boxes even blew up on it self. To starts of the internet speed is so crap how can use keep us on 20mg for over 10 years a long term customer. For new customers that join use they get better deals than me. I'm paying near 30 a month for the worst connection ever to even make it worst it nocks me offline every half hour and takes about 6 hours to work again? So that's how I feel about virgin media!
- Location
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- Location
- lewisham
- Reviewing
- Virgin Media
- Date
- 2014-09-15
- Comments
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We switched from BT to Virgin over a year ago in our efforts to be more cost effective and now we're switching back to BT because of poor internet connection. I work from home and the situation is now impossible. They say you get what you pay for, I don't recall these problems with BT and I wouldn't recommend Virgin especially if you rely on it for work purposes.
- Location
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- Location
- Falkirk
- Reviewing
- Virgin Media
- Date
- 2014-09-14
- Comments
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Was promised this, that and the next thing.
The only thing that works without problems is the phone line. Broadband 100Mbs? more like 9-21Mbs.
TV - picture keeps going and sometimes sound isn't in sync with picture.
ITS MY FAULT. MUST BE MY EQUIPMENT. MUST BE MY AREA.
There is nothing wrong with my equipment - supplied by them.
Would not suggest anyone to touch them. If I knew this on 10/08/14 then I wouldn't have bothered.
Customer Service - Whats that? Don't think virgin knows what that is either.
- Location
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- Location
- london
- Reviewing
- Virgin Media
- Date
- 2014-09-13
- Comments
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Terrible service. Broadband and wifi constantly breaking down.
Expensive and poor customer service. Very poor value for money!
- Location
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- Location
- United Kingdom
- Reviewing
- Virgin Media
- Date
- 2014-09-11
- Comments
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have been working as a key worker for some time now helping a man with learning difficulties take back control of his finances and manage his debts.
Unfortunately over the past few weeks I have had to deal with virgin media. Within the call centre I have been told conflicting information time and time again and it boils down to the fact that as a company they are completely incompetent.
The man I work with has obvious learning needs, he was sold a product via a door to door sales man which was £7 for 6 months and then £14 per month thereafter (18 month contact).
The issues I have are 1) the man in question isn't capable of attending a doctor's appointment alone, so how they can think he is able to commit to paying for Virgin Media is beyond me...
2) the month virgin was installed he was arrested held in custody. He was incarcerated for 6 months (he has mental health issues) at the time virgin were contacted and told that he would be unable to pay. At this point they took his box and the service with them ended.
From this moment onwards, virgin have pursued him for just short of £70. This amount is small, but he has no money and is unable to pay, Furthermore, he should never have been sold the product to begin with.
When I have spoken to virgin about the account they informed me that if I was able to send proof they would write off the debt as a gesture of goodwill. I sent in proof of incarceration and from then on matters with virgin have got worse.
Today I took it to a complaint within the call centre as it had gone on too long, I was patronised by an utterly incompetent 'manager' called Leanne after I had been kept on hold for 30 minutes (on a 0871 number!!!) I explained the situation, she then bluntly told me that he has signed the contract and therfore had a duty to pay. When I elaborated that the guy I work with in unable to read and write and was clearly taken advantage of and miss - sold the product by the sale's man she was unsympathetic and said they were unable to reduce the balance.
Virgin Media record calls, but informed me they are only listened to for training purposes... so as a result they are unwilling to listen to the call to find out if I was misinformed and unwilling to listen to find out whether or not someone called when he was incarcerated...
I find this company's conduct completely unacceptable in their treatment of vulnerable people. They need stopping.
- Location
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