Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.3 stars
  • Reliability
    3.1 stars

Based on 841 customer ratings since 2023-07-21 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,708 Customer Reviews over 471 pages

  • Reviewer
    Location
    Warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid Virgin Media at all cost! Absolutely rubbish quality of service, totally unreliable. I lose connection to internet dozens time a time. Several times a week there is no internet for no obvious reasons, I have to stop work and wait till I get it back (apparently no point in calling them - just a waste of money on telephone calls). Wireless router is rubbish: I can have internet only in one room where the router is located, if I move my laptop to another room there will be no internet. Very often my laptop can "see" all of my neighbours' wireless networks with good quality of signal but not my own!

    My friend had to ask for a router replacement 3 times. Only the third one was able to provide a decent quality of signal. But what is the most shocking is that they PUT A DEFAULT ON HIS CREDIT FILE FOR ONE LATE PAYMENT! They have not sent him any default warning letters (as required by law). He missed a payment, paid full amount later but now has a default on his credit file - unable to get any credit, can't get a loan, can't get a mortgage. And will be unable to get any credit for the next 6 years before this default disappears from his credit file! Avoid unless you want to take a serious risk! One late payment and your credit history is ruined!
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    I'm really hacked off with Virgin media, I pay for the top broadband package 152Mbps as I occasionally work from home. i have NEVER EVER EVER got near to 152Mbs in fact the highest I have ever gotten is 50 Mbps download, in my opinion this is a massive fraud, so will I get rid of them, yes I will. Goodbye Virgin media for good.
  • Reviewer
    Location
    Rugby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Reliability
      2 stars
    Comments
    I took up Virgins premier collection offer last September and it's the worst thing I have ever done. The broadband took them two weeks to get right, the speed is definitely no better than I had with Sky despite their claims. I took up the whole offer and reasonably expected them to transfer all services or at least inform me if there were any problems involved. Neither of these things were done because three months later I found that I was still being charged for the television services by Sky! When I queried this I was treated with the off hand reply "It was down to you to do that" So far from saving money it has cost me considerably more. There are other issues too many to go into here but the customer service is apalling and they don't seem at all interested once they have you as a customer.
  • Reviewer
    Location
    Winchmore Hill
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I Have to say I think Virgins network and customer service is the worst i have come across in the industry.

    customer service is just a joke!
  • Reviewer
    Location
    leicester
    Reviewing
    Virgin Media
    Date
    Comments
    The service that i have received has been pathetic to the point where i am frustrated First I had to wait in and there was a no show after calling them we had an engineer out who came and said another engineer would need to come and replace the cable which is another wait in off half a day in total a day and a half.
    After the first no show I was told that someone from customer service will call me the next day. Did I get one?.Ans NO!!!. A few weeks later I called them Told customer service would call me the next day between 9 and 12pm again no call. So here is a review af customer service don't expect any because i am still waiting for that call
  • Reviewer
    Location
    Yate
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Left BT 2 years ago as they still insist on extra £17 pm for a phone line PLUS £27 for broadband but Virgin charge £24,50 for 30meg broadband only, and I use VOIP for phone calls, speed usually around 33,5 megs, av phone bill £3-4 pm. Everything done when promised, everything reconnected within 24 hours of moving home, one streetbox problem in 2 years fixed within 24 hours, about to get free upgrade to 50megs, VERY happy with Virgin, could never go back to high price and extremely poor service I got from BT.
  • Reviewer
    Location
    Cadishead Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Virgin Media...DO NOT EVEN BOTHER CONSIDERING THEM.

    I recently moved back to my mums for a short term whilst finding a new home, she uses virgin media, now I was with sky before I left my old home.

    I try to play world of warcraft online, and more than likely it will die out, not to mention when one more person connects to it, it dies out.

    On some days it connects well, others, not so well. But then when you ring up it takes forever to get through to the team, I have been on the phone for at least 15 minutes, although with sky you get through within 2 minutes. the womens voice is so irritating and drags out.

    Just dont bother going with virgin at all, sky is the best connection iv ever had. IF I could use bad language, I would.
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I sign with virgin all included and the only option you have with them was take a 18 months contract, they accure me that If I was moving in a new house there were not problem to take my contract with me, apart sometime my TV or internet let me down, the service overall was not bad, but dealing with the customer service was the hardest thing I had to do, everytime you call them you speak with different people, sometimes based outside UK, the consultant did not find an aswer but looks like he was reading from a piece of paper, anyway finally came the time I have to move out and call them to take my contract with me, move 0.6 miles from my old address and surprise they did not cover the area of my new flat and the answer was "sorry you have to cancel the contract and pay allt eh extra months" shocking I ask how to complain and surprise surprise the only way to complain is to WRITE A LETTER to the Head Office, incredible, a company provide internet in your house and the only way to complain is to write a letter by hand, I start to laught because honesty there is nothing else to do, till they send me the letter in which they were seay "sorry to hear you leave us" NEVER NEVER AGAIN I HOPE I HAVE TO DEAL WITH A so unprofessional company where the customer service is the worst ever and they do not treat you as a person but as a mumber, I hope Virgin and Mr Branson learn to work honestly in the future and treat people bette that they do not. DO NOT TRUST THEM, do not go with them, now I have my sky and no problem at all.
  • Reviewer
    Location
    Bedford
    Reviewing
    Virgin Media
    Date
    Comments
    BE careful what you agree with virgin. I'm elderly and moving to sheltered housing so cancelling my telephone line and broadband. VIRGIN are charging me £64.20 disconnection charge,after I have paying them from when they first commenced trading. SO DISAPPOINTED ITS NOT THE COMPANY IT ONCE WAS.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      3 stars
    Comments
    Goes down more than any broadband I've had in the last 10 years. Constant equipment failures, service interrupts, and slow as government service during the peak times. BT was much, much better on all fronts.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.