4,587 Customer Reviews over 459 pages
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- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2010-01-21
- Comments
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recently lost Broadband connection. Spent best prt of a day trying to sort this out with a useless number of Virgin staff who were adamant the fault was at the router end which I knew it wan't. Eventually 3 hours later , lost days work it turned out to be a fault at their box causing a very high S/R ratio. This occured on the Tuesday Morning and no engineer available until Friday. I am now unable to work from home having to travel into the office costing me additional travel costs on top of the already lost days productivity and another half day at least on Friday.... Not an appology or anything Awful Customer service....
- Location
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- Location
- Devon
- Reviewing
- Virgin Media
- Date
- 2010-01-20
- Comments
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The Speed is not what I expected it to be and is mostly very slow for a company who has upgraded to give the better speeds they are definatly lagging behind and don't deliver what they promise yet another case of being ripped of by these huge corporations who are only interested in getting their money from our pockets into theirs. Not a very good company at all they are all sharks who promise the earth yet deliver a very poor service.
- Location
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- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2010-01-19
- Comments
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The only problem is that their antivirus is not available on Win 7 - (Yet)- when it is then this is the only supplier to be with.
- Location
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- Location
- Redditch
- Reviewing
- Virgin Media
- Date
- 2010-01-14
- Comments
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Quite happy with almost 9meg download speed as we are in a rural location. But upload speed is poor by comparison. Luckily we don't do much uploading.
- Location
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- Location
- exeter
- Reviewing
- Virgin Media
- Date
- 2010-01-10
- Comments
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75 percent of the time im lucky to reach one meg when i pay for ten.they are so inconsistent with the speed i recieve.i ring up the customer service line which costs a bomb,get past talking to a machine finally about to talk to a real person and it cuts out every time like it does it on purpose so you ring up and spend more money.all the swear words in the english language is what i think of this rubbish company.if BT's line installation didnt cost so much id be gone long ago from this company.
- Location
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- Location
- crawley
- Reviewing
- Virgin Media
- Date
- 2009-12-07
- Comments
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bahhhh. less than 1/4 advertised speed. unacceptable.
- Location
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- Location
- Cambridge
- Reviewing
- Virgin Media
- Date
- 2009-12-07
- Comments
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Speed is 1/4 of what it should be!
- Location
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- Location
- RUNCORN
- Reviewing
- Virgin Media
- Date
- 2009-12-05
- Comments
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what customer service?
- Location
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- Location
- Hatfield
- Reviewing
- Virgin Media
- Date
- 2009-12-04
- Comments
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Virgin cable internet in the Hatfield area is terrible and should be avoided at ALL costs, the d/l speed is awful the majority of the time and the ping to london has been in excess of 8 seconds (once) and regularly exceeds 2 seconds. They have sent engineers to rectify the problem who appear to do nothing. In short, go with another supplier, even if it has to be good ol' reliable copper wired.
- Location
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- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2009-12-02
- Comments
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10meg connection. 50kbps after 5pm. Rubbish. I'm thinking of cancelling.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.