Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2698 customer ratings since 2021-08-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 423 pages

  • Reviewer
    Location
    Ealing
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    Really poor customer service. Make it extremely hard to cancel.

    Fast speeds but not worth the hassle.
  • Reviewer
    Location
    West midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    It never works. Always just crashes. When it does work (which is extremely rarely) the speed is decent but that’s all that they have going for them. I recommend going for a different provider with slower speed and that is CHEAPER as virgin is extremely unreliable and really annoying.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I using the 500mb/s plan. Last Monday (30/05/2022) my router break down then I use the apps booked the appointment at Saturday (04/06/2022). I was waiting hold day Saturday but no show. When I check the appointment by the apps. My appointment is cancelled! I call to the customer service try to know what happen is it. They tell me they don't know! So they let me to book an appointment one more time in Thursday(09/06/2022).
    When I check the appointment by the apps and website at Monday! They cancel my appointment again! I call to customer service I only have the same answer from them! Ok~ I book one more time in Friday (10/06/2022)! Then fxxking funny is when I check in the Tuesday morning, that appointment is cancelled again! What is the **** service they have? I call to them again, this time they give me an answer is, the engineer will send a SMS to me to confirm the appointment but they used the wrong mobile number to send so at the end they cancel it. But when I question to them why they using a wrong contact number in my account? I'm keep using my number over 10years haven't change and I check my Virgin account in the same time. I find the contact number in my account nothing wrong. At the end that customer service (Jausar) haven't give me any satisfactory answer and the sound like so fxxking funny to ask me did I still want to book the appointment to fix my router in Saturday(11/06/2022) or not!
    Ok~ I lost coz I need the broadband back! But I'm very angry with thier service! I 100% is going to other broadband company like BT! Then I'll never go back to use this company any service!


    500mbs plan but download speed less then 100mbs! Upload only 30-45mbs! This is the speed!

    If you need to call to their customer service you must turn on the record by your phone to record all what they promise or anything. If you have anything problems like me. This can proof what you got from their services.
  • Reviewer
    Location
    Herts
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Wifi frequently cuts out. Virgin will charge £40 if no fault found, but as its intermittent, that relies on the technician working out the issue whilst they visit. Customer support slow to respond
  • Reviewer
    Location
    Northampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    In our area its the highest speed available but when it comes to issues with internet or renewing/cancelling the contract then VM does not want to speak to you or call back to discuss. I have tried on different days and times to speak to VM waiting up to 48mins but not had any luck. as a last option will cancel my direct debit.
  • Reviewer
    Location
    Richmond
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID TERRIBLE WIFI EVER
    I left sky broadband as virgin broadband promised me 1000mb . I signed up to there maximin package . there I was told you only get that speed when you are hard wired in not on wifi. this is the worst broadband I've ever had . Do not be fooled by virgin speed promise the wifi doesn't work . its worse than dialup like going back in time .
  • Reviewer
    Location
    Swindon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely terrible customer service for the entire time I'm with them (including disregarding several complaints). Then when I left them they overcharged me by two days.
  • Reviewer
    Location
    Midlands
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Fairly reliable broadband and quite fast. Goes down 5 or 6 times per year that I know of without explaination, but not the end of the world. My main gripe with Virgin Media is the constant price increases. They’ve crept my bill up from £22 per month, up to £47.50 per month, while still offering the £22 service to new customers (may be £24 now). I’ve just canceled with them and I’m going to try another provider.
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Service is good but conditions are awful. Speed downgrade or contract cancellation requires 1 month notice even if it's after the ending of the current contract. The only way to negotiate a lower price is to arrange disconnecting from them. Ending contract early may trigger a fee of £240. Where's the fiber competition in my area?
  • Reviewer
    Location
    Leeds,West Yorkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    When it works good. Get an a fault, for example spotty connection and after months still no b#@### good. Customer service thinks if they ask the same questions and do the same 'adjustments' they will get a different result. And complaints dept. take at least 1 month between emails

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.