Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2698 customer ratings since 2021-08-12 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 423 pages

  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No WiFi yet again for the whole day. Not even worth ringing customer services as nothing change. Time to look for another provider.
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Comments
    Wouldn’t recommend absolutely useless, be told that someone will come out between 08-1:00 to take away the outside leads because we opted out of the contract and apparently no one can come out now because we opted out… if you go with virgin be prepared to get no help and false statements!
  • Reviewer
    Location
    Leicester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Virgin media keeps increasing our broadband prices after 5 years of using their service. We used to pay £26 a month just for broadband. Its now £48 a month after 5 years using their service . When I called the customer service, the advisor couple of times said that she would look in to my account and then disconnected my call after long wait and explaining the reasons. Very unprofessional. Avoid them at any cost.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Customer service and cancellation team are utter trash. I have called 3 times to cancel their subscription far beyond the expiry of my contract as I have moved to another company. They have failed to cancel my contract 3 times even after receiving emails of cancellation as I am still getting emails of monthly payments that I now apparently for 3 months after cancellation. I'm not using your damn service and it's been cancelled with email confirmation. How am I still being charged monthly???
  • Reviewer
    Location
    Shefford, beds
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    awful , awful.
    No range, poor quality modem and staff don’t know what’s happening.
    I’ve given up and going to Zen.
    Virgin good speed but in use no faster than 67mps from BT
  • Reviewer
    Location
    Ashton-Under-Lyne
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company should be banned in uk, this is most ever worst broadband service provider in uk, i have ordered broadband service for my new computer shop business where cant open shop without internet service but they laid me down big time, they have taken advanced 3 months money from my business account but never installed broadband or gave internet connection, they gave 4 different installation date in waiting 2 months since i placed order but never turned up, even no update. Every time i need to call for update, never had that much bad experience like virgin media is doing with me. Because of their not doing broadband installation, i could not even open my computer shop yet, i already lost out my 2 months shop rent + my sales. I am going to take them in court, they are responsible for my all financial business loss so far and they have to pay back my losses. A totally ignorant service provider, a cheater and dodgy company, so be aware all !!!!!!!
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Daughter in a student house, trying to revise along with the others. Wi-Fi drops out all the time and is out for hours/days. Customer care asked several questions a normal person would not know the answer too. If not a box problem then 150.00 charge. Rebooted etc and still not worked and followed the fault finding instructions so assume it is the box. Would never use virgin media again. Most unhelpful in all departments
  • Reviewer
    Location
    Gloucester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    This is the worst company in the world to use. Shocking sales tactics. The broadband is only ok if you paying the most expensive package. I tried to leave and ended up being told to try this package for a week to see if it improved. I tried to leave again after a week but they said I was now past the cancellation period. Tricked me into going past the cancellation period. I’d do anything to get rid of this rubbish and this shocking company. Next step is the ombudsman service.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The virgin media installation process is very poorly established and they do not correctly share details if there is a delay and keep pushing dates a day before without continuous updates.
    Their speed might be good after installation but until installation they have Very poor and slow pre-installation checks process and updates, thus harassing clients.
  • Reviewer
    Location
    Brentford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Horrible Horrible Horrible service, that was the most most most disappointing service ever. They lied about everything. Lie after lie. Next week I’m going to the court to sue them. That was the most disgusting money stealing that I have ever seen. Horrible, Horrible HORRIBLE service. I am disgusted by you all guys. Liers abs robbers. Go to hell

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.