Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 2718 customer ratings since 2021-08-07 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,224 Customer Reviews over 106 pages

  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
  • Reviewer
    Location
    West Sussex
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    My reason for grading the reliability on 3/5 is because I have had sporadic / buffering broadband for some time. However on Monday I decided to call Customer Services. They checked the service and immediately booked in an engineer, who came this morning. He was kind and helpful, couldnt do enough to help me, and was lovely to my nervous pooch too! He upgraded my box, and gave me a cable for the Now TV box I had recently purchased. My experience of customer service from Virgin has been 100% excellent! Thank you to both those I have dealt with at Virgin media.
  • Reviewer
    Location
    Chorley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Good broadband, let down by appalling customer service. Expect billing mix ups, bill increases shortly after agreeing a bill amount, long waits over 30 minutes transfered between departments to talk to someone in a far away lanf who speaks in an accent that atleast I can't understand. Would be a good company if not for there shockingly poor customer service. I will avoid in future.
  • Reviewer
    Location
    Northampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Moving into a house at uni last september I decided to look for a deal I could afford, and came across this Virgin Media student deal at £20 per month for 9 months which I thought was perfect as I didn't really want a 12 month contract, plus shared between my housemates I'd only end up paying £45 for the whole 9 months. On top of this, the installation and router were free, so brilliant, saving myself around £80 (I even have a printout that states installation and router were free).

    So after a couple of months I receive an e-mail saying that I need to pay £100, and when I look into it they are asking me to pay for the installation and router.
    I say to them that the reason I went with you on this offer was because it was so reasonable being £20 p/m and free installation etc, but when they looked into it they had "no history of this deal".
    They have still not given me back this money and are denying that this was ever in the offer, even though I have evidence that that was what I was paying for! >:(
  • Reviewer
    Location
    luton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Be very careful with your bill. They just hit me with a price increase not priorly informed of.

    I have just a broadband package which states a set price for 12 months with an installation fee. There was a general price increase on November 1st which I did not receive confirmation of nor is it in my contract that my introductory plan was subject to any increase. Low and behold, my latest bill goes up by £2.99 a month.

    Their online chat service is never available, there is no availability of the previous contact with customers online nor could I find any such confirmation of an increase.

    I called Virgin media today - the lady talked over me, told me a confirmation had been sent but she could not provide that email confirmation to me and then told me to stop being rude. I have lost my voice, so was unable to raise my voice in any way; I was explaining my situation when she just cut me off saying 'I'm going to just put through to THE TEAM'. I was already on hold by the time I got through to what was actually the retention team.

    I spoke to Sarah there, who rectified the problem and gave me a credit of the £2.99 per month until my contract expires; so all worked out in the end - I assume a glitch in the system that means even us 'new favoured' customers get stung and they cash in on those who don't notice or check that they shouldn't get an increase.

    With this in mind, what they're doing here is illegal. A notice must be given of any increase and it must be stated in the T&Cs that price increases are allowed on introductory offers, neither of which happened here.
    Had I have not checked my bill regularly and noticed this discrepancy, contacted them myself and specified my knowledge of the law, I would have just been charged more - who knows how much more I would have been charged going forward.

    This company has the monopoly in my area, I was with a previous provider when I moved here and couldn't get more than 1MB download speed so I do not have a choice but to go with VM. This makes it very difficult to be a consumer and action my right to pay to be with a fair and trusted company.

    If you have a problem with your bill, don't call the normal number, they won't help you. The retention team can be called on 0800 052 8310.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Broadband speed and quality is good! However, the customer services is very poor! There’s no way to terminate the contract other than by phone call, we need to know why we cannot cancelled it on the store?!

    Additionally, on the phone line, they asked repeating question, my phone called was 25 minutes! For one simple enquirery, didn’t even complete it! (The lady hanged up!)

    Also, somehow the lady was asking for my sort code, sort code is okay but she stated ‘the code on the back of your card’, I don’t why she’s asking for that but I will not give out that information and I hope everyone that is reading this to keep their security code to themselves no matter what.

    Overall, I hope they will provide more staffs that can deal things professionally and be aware some of the staffs need more training as they just hanged up on me and she put me on the wrong contract termination date. (which I’ve called again for another 10 minute.)
  • Reviewer
    Location
    Croydon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    This customer service...... Should be 0.

    Still waiting for email.

    How long they answer for complain half year?
  • Reviewer
    Location
    london
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The fibre optic speeds never reach 20MB which I have paid for, but averages between 10-13MB (download speeds) but about 10MB over wireless. It is expensive for the speed paid for. Should be cheaper by £5 or so per month. Reliability of service is not good as BT but of a sufficient standard that you live with especially if you have to work from home sometimes.
  • Reviewer
    Location
    Kent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    fast & reliable Broadband.

    Utterly appalling customer service when there’s a TV problem.
    Very slow and staffed by muppets who’s only idea is to restart the box.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Raised price on new fibre broadband contract 4 months after for 2.5£. This will sum up to a nice 30£ in a year...for what? For Broadband only they give better price on uswitch and then raise price on existing customers.
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Over view
    1, check what they charge for.
    2, Keep a record of your contract start and end date to avoid a shock.
    3, they aren’t perfect, no one is.
    4, Value for money ???
    Read more for deatil of my own experience..
    Overall Virgin media offers a very good broadband service, but were it fails is it’s customer services it simply isn’t good enough, i.e. moving home with them is made more difficult than it should be, there are considerable extra charges which came as a surprise despite me making it very easy for them, bascially i didn’t need an engineer it was pretty straight forward to install the service. i gave there customer service two stars due to there willingness to solve the problem that they created otherwise it would be a 1. I remain with virgin due to poor service/value/quality from other services in my area.
  • Reviewer
    Location
    Ng44fd
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Landline down for a whole week forget complaining as you will robots on the other end who don’t understand what you complaining about. With the high prices they charge there is no compensation as not all your services are down ? So have now decided to leave them after 33 years with them
  • Reviewer
    Location
    Stevenage
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Every year they put up the price,
    sometimes twice a year !
    You have to spend 1 or 2 hour on the phone every year to keep price down.
    Total down speed is high, but slow latency means internet delays.
  • Reviewer
    Location
    Huddersfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Pros: Great quality of service and awesome broadband speeds.
    Cons: Customer service is absolutely awful. Practically impossible to reach by phone. Expensive. Discounts only for new customers. Existing customers get shafted.
  • Reviewer
    Location
    Hemel Hempstead
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Planning to terminate my contract, customer service told me that they have special offer for me and offered higher price than stated on the website, just unbelievible!!!
  • Reviewer
    Location
    Upminster
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      2 stars
    Comments
    We've been with Virgin Media for 3 years and every year they have been bumping up our price by 30% to force us signing a further 12m contract. They don't treat existing customer fairly and all they care about is winning new customers.
    Wasted 45 min of my time on the phone with them both with customer relationship and Technical support.
    As there is no one to compete with them in our area in term of Fiber Optic broadband they think they can get away with their pricing strategy.
    We had no broadband for 3 days following a "free" upgrade to 100mbs and after resetting some parameters our their side which apparently solve the pb said there was no issue registered and could not issue a credit for the 10 days we had poor service experience.
    Virgin Media could do with some competition to learn how to treat their clients fairly. Everyone talk about banks but Broadband providers bring it to a all new level.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with them for about 5 years now. Customer service has improved a lot and if I need to call they no longer use premium rate numbers and calls are answered very promptly. The main problem is the email service which seems to very problematic lately often being down hours on end and smetimes most of the day! I also have recently had a lot of problem acessing webmail when in the USA which I am hoping has been resolved now that its changed to Googlemail. My speed is usually quite good but never get the 10mb more like 7mb on average.
  • Reviewer
    Location
    Telford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Even though we have been pleased with our Virgin packages for over 20 years, we find it rather sad that they are not prepared to match a price offered from a competitor site even though we have been a loyal and prompt paying customer for so many years. If that is the way Virgin treat their loyal customers then shame on them. We noticed that a new customer can get a good deal though!!
  • Reviewer
    Location
    Luton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Braodband speed has been 70mb as advertised. My concern is that when I orginally signed up they told me I had to have a phone line as the broadband required it. At no point did they tell me the phone line (which I never use) was unnecessary. I've had it for 5 years. I've just cancelled the £42 a month I've been using: £19.99 for phone and £23 for broadband. If you pay the bill late you get charged £10, you have no service, they ruin your credit rating for just a couple of days late/promise to pay. You never get reimbursed for the many days lost service that they've charged £10 extra for. They win win win. If I wasn't paying for unnecessary phone service the cost would've been more affordable.
  • Reviewer
    Location
    stockport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    i pay for 10mb but get an average of 2.5mb
  • Reviewer
    Location
    Scotland
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Earlier in the month, I attempted to cancel my Virgin media broadband. I had been with them for 6 years, however I am in between homes at the moment and wasn't going to pay for internet I wasn't using. The process of cancelling was awful. I spent an hour on hold and then a further hour on the phone. The woman I spoke to on the phone made me reset some security code I have no recollection of making before she would help me. Once we had done that she tried to sell me several packages, get my parents to switch broadband as I am staying with them temporarily and even suggested I just kept paying them for internet I wasn't using (£40/month!!) until I moved into my new property. Eventually she told me my internet was cancelled and that I did not need to pay a cancellation fee as I had paid the month in advance. I was infact owed £14.51 back- win!
    A week or so later, I received emails requesting that I pay them £26.50 and threatening me with further action. I tried phoning to find out why I was being charged this, however the automated response told me that the call centres were closed (I had phoned them last week so that's not true....) and I had to contact them via the website. I sat on the web chat for an hour being ignored before investigating my bill online. Turns out they had charged me a cancellation fee despite what I had been told on the phone.
    Exhaused and frustrated, I have paid the fee in the hopes that they leave me alone. I tried to make a complaint on their website, but guess what?! I can't because my account has been closed.
    I have been appauled by the customer service from virgin media, I have wasted several hours of my life trying to contact them and been lied to by the people that work in their call centres. I will never use any of ther services again, and I suggest you don't either.
  • Reviewer
    Location
    South Shields
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I have been a long term customer with Virgin Media and recently I renewed my contract on the understanding that I was moving and that they provided the service to my new home. I had issues prior with customer service and contracts but it was the fastest broadband I could get.
    It turns out after telling me they did, they didn't and they had made no note of anything Id mentioned on the account. Naturally I have disputed this and have been chasing to have the call listened to I have been promised call backs by certain points twice and haven't received them after spending a long time on the phone both times. Multiple people have been into my account and despite asking about listening to the call every time they have made no notes on the account.
    They are trying to charge me an exit fee because they don't supply when they said they did and are doing nothing but covering up what I raise. Seems like its a systematic thing rather than an individual thing as well.
  • Reviewer
    Location
    Manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Good points:
    - The set up process was simple.
    - Customer service of installation staff was brilliant.
    - Internet speeds were great (when internet was working). Could stream movies etc. on two devices at once with no problem.
    - Online account useful to check bills/payments etc.

    Bad points:
    - Internet would cut off sometimes, and on occasion not reconnect for an entire day, even when Hub is restarted.
    - Price increased by too much within the contract period. And was already a bit expensive in my opinion for the service being provided.
    - Customer service I received over the phone was terrible. I couldn't understand the advisor (as his English was poor), and he couldn't understand my accent either. This made what should be a simple process of ending the contract unnecessarily complicated.

    Cannot comment on parental controls as did not use them but they are offered.

    Overall the broadband itself was great (speedwise) but at times unreliable, and customer service over the phone was awful.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been a Virgin customer for over 5 years now and am very satisfied with the product (TV and Broadband). However they let themselves down very badly on the customer services front. As my contract was coming to a close in September I rang them to negotiate a new one. Since then my monthly bill has not been correct. I have rung them numerous times and been passed from pillar to post or cut off on a couple of occasions. Each time I am told it has been sorted but then the next bill arrives and its the same story. They seem to tell you what you want to hear over the phone but completely ignore the problem. Of course when you ring again its a different person you are talking to and you have to go through the whole process again with the same result. It seems to be a never ending circle! Well i'm just about at breaking point, so if its the same next month I shall be looking at Sky or BT.
  • Reviewer
    Location
    Trowbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Before I moved house I checked that all services were available in my new location, yes, so I booked my move with Virgin. Phone, broadband and TV. Contract arrived with all three. Engineer arrived and said that the phone was not on his worksheet, despite being on mine. He would have to reschedule. A week went by and I chased Virgin for a date. And was told, we can't install a phone at your address as there is insufficient space in the local connection box. Now, if this is the case Virgin are guilty of misleading advertising, fraudulent selling of a contract and an engineer who either told me a porky or didn't know himself. I eventually got to speak to a man in the moving department who has arranged an engineer to come and have a look, not necessarily to fit. I have told Virgin that if they cannot provide a line they can cancel all services and compensate me. They are so keen on deal making that they do not check on area availability. Really disgusted with their service.
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Service is good but conditions are awful. Speed downgrade or contract cancellation requires 1 month notice even if it's after the ending of the current contract. The only way to negotiate a lower price is to arrange disconnecting from them. Ending contract early may trigger a fee of £240. Where's the fiber competition in my area?
  • Reviewer
    Location
    Farnborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Lost tv and internet over Christmas period. Called up a couple of times, advised to reset, worked each time for a short while then lost again. Finally sent an engineer in the new year and had to have equipment replaced. Waitingto eee if compensation to be given for loss of tv and internet over Xmas period.
  • Reviewer
    Location
    Camden
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    When moving home had to cancel as VM don’t have services at my new address. I’d been happy with broadband & tv so would have taken them with me. When I called to cancel the very curt and clearly miserable customer services woman told me there would be a disconnection fee of £150, she refused to put me onto a senior manager. I hung up. Next day called again, very nice bright woman answered, apologised that they couldn’t offer me a service at my new address but that as I paid a month in advance I was due a refund of £50, which I duly received! Clearly no real policy just luck of the draw...so I recommend trying till you find a civilised reply!
  • Reviewer
    Location
    Stoke
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Think Virgin are expensive b/band medium tv and phone (we rarely use phone)
    My concern is what guarantees do I have re wifi speeds if I leave Virgin for another supplier
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    Comments
    Fast Internet speed but unreliable and inconsistent, sometimes leaving my weekends without Internet with no solution or anything use to say. Complete tihshole of a company.
  • Reviewer
    Location
    Walthamstow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I was with EE but have been having issues with poor speed. VM are providing 100mb for £38/m which is an increase of 75mb for £5/m extra.

    The guy on the phone was clear and it was easy to set up. They kept me well informed and engineer turned up on time. Didnt take long to set up as the router is kept next to the external wall.

    If you have 3 floors, the router won't reach the top. Buy a wifi extender. Don't pay VM for it as it is a £60 installation charge and £50 for the extender. Complete rip off as it is plug and go! Go to amazon/argos and buy it. If you pay more you'll get faster speeds. I paid £30 and am getting 35mb.

    In terms of speed - varies greatly. I find the router itself useless. My Ee router which is 2 years old is better and reached the loft without a drop in speed. If there are any walls at all speed dropped by upto 50 megs.

    Feel really disappointed with the router's performance. You expect better as they rave about their new cables.
  • Reviewer
    Location
    Swindon Wiltshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Did you get talked into changing from broadband and telephone to adding tivo television when the Indian gentlemen told me you could watch TV on your tablet or phone anywhere in your home, then you try this, after you install the Tivo box your self, you can only use this so called service, unless you have a I Pad/I phone or a Samsung tablet or phone it does through work on any PC. The Vito box does not get used by anyone in the house as we already have a free view sat system and normal TV system. Because I agreed and did not cancel within there time limit and I tried for at lest thirty days trying to get this work on my tablet, I was hoping as I was paying for this “crap” some one would use it, but I now find out I'm stuck in a “eighteen mouth contract” with “six months” to go, I'm told I can cancel the Tivo but must pay Virgin “£16.00” to cancel, as I don't use the land line phone which I have had for well over “ten years”, but I what to keep the broadband, I asked if I can get rid of the phone I was told that will be “£54.00” to cancel this because its in with the “bundle”, I asked how much the cost of “JEST” broadband on its own was told £30.25 and that would be 100mb. This is with out the phone I now know it would be cheaper to go with the rip off lot “BT”
    I fell this company are the biggest rip off merchants going and I fill they have broken there contract with me but what can you do about, and when you ask them for a recording of what you said they say no we have not got one, I can only tell people to NOT USE THIS BUNCH OF RIP OFF MERCHANTS AND LIARS.
  • Reviewer
    Location
    Coventry
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      4 stars
    Comments
    When it works, it works well. But for 75% of the time, it is useless! Paying £41 a month and the internet breaks every single day, without fail. The ping is never stable, making any sort of gaming impossible (ranges from 20-140). Currently got 60 ping and 4 mbps download. Should be 75mbps...

    On average 3 times a week the router has to be reset, sometimes twice a day. Constant disconnections. So unreliable. 1 star is too much. If you get any work that has to be done now and for tomorrow, the router will fail you.

    DO NOT GET Virgin media's Broadband. Causes too much stress for the little while it does work.
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    Comments
    Joined Virgin media when we moved into our property as our mother in law uses them. The first year was great overall, then we joined for another year and were very disappointed. The Internet is so slow and cuts out. After numerous calls about this they say it's fixes but the problem still arises. After being a valued customer for 2 years we have never had anything to say thanks. After this year end we won't be joining them for another year.
  • Reviewer
    Location
    GATESHEAD
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    If they had a uk based call centre they would get a better score. Speed isn't what it is said it is.
  • Reviewer
    Location
    New Brighton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      5 stars
    Comments
    Useless customer interface at TravelLodge. What chance of decent service if they can't provide a sensible interface for a multimillion contract? Wouldn't touch with a bargepole
  • Reviewer
    Location
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    WiFi and tv is good. Customer service needs a bit of work I called the customer service line as I couldn’t create an my virgin Media account I told a guy on the phone about it and I was told to wait 24-48 hours and try again. I waited tried again still didn’t work. Got two missed calls from virgin as I was at work so I called back when I got home and a lady told me they “changed my password” even though I didn’t have an account then I was told it will take 5 days to get my account fixed. I tried to access some software on my pc and it was blocked internet connection by the parental controls I’m guessing as it trying to access a remote server.
  • Reviewer
    Location
    Shipley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Nothing wrong with broadband but we were sold broadband and landline. When engineer came out to install he advised we could not get landline as no capacity so left us with just broadband. Contacted virgin advised to leave it with them and would be sorted but till we got landline we would not be billed. Month later still no phone or further contact. Broadband stops working. Phone virgin who advise they have cancelled our contract. No warning no reason. Nothing we can do. Tough luck. Have had to sign up to new package will need to change all contact details again, wait two weeks for installation and they still don't know if we can get a landline.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      3 stars
    Comments
    Two years with Sky broadband - no problems at all.
    Less than a month with Virgin Media - down over Christmas and not being fixed until the New Year.
    Due to a new build, we’ve been basically given no choice but to use Virgin (outrageous), otherwise would never have changed.

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