4,684 Customer Reviews over 118 pages
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- Location
- Macclesfield
- Reviewing
- Virgin Media
- Date
- 2020-05-27
- Comments
-
By and large no major complaints. 30-100 mb download speeds over wi fi however no real pattern to fluctuations in speed ie (doesn't matter if its peak or off peak) will point out to any sky customers who are thinking of switching I do find the HUB3 wi fi coverage inferior to sky's. You probably be using your data when sat in the garden.
- Location
-
- Location
- Bracknell
- Reviewing
- Virgin Media
- Date
- 2010-01-19
- Comments
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The only problem is that their antivirus is not available on Win 7 - (Yet)- when it is then this is the only supplier to be with.
- Location
-
- Location
- Wakefield
- Reviewing
- Virgin Media
- Date
- 2015-08-18
- Comments
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Been with Virgin since 2009. It has cost me £6618.20 in fees for TV, Broadband and telephone. They now want £130 disconnection fee as we are moving house, taking the grand total to just under £7000. The broadband speed and service is pretty good in my area. They have said putting cable in my new street, which is less than a mile away is 'not a priority'. They put your bill up a few times a year and if you refuse to pay, they put you on a new 12 month contract, which is where my problem arises. I don't want to leave them, but have been forced to. Please be aware that if you make changes, you will be given a 12 month contract addition. REFUSE at all costs.
- Location
-
- Location
- Blackpool
- Reviewing
- Virgin Media
- Date
- 2016-06-16
- Comments
-
We have the big kahuna package and the Internet connection is great and worth the money in that respect. As for the stupid remote- it's an utter nightmare!! You try using you tube- I swear, it makes you want to put your foot through your own tv!! Couldn't be more painful, it's slow and doesn't reckognise what you're typing, it doesn't do the space between words when you do it, it adds letters.. All sorts!! It makes the money paid become unworthy because you get that angry that you can't cope!! Please sort it out!! It makes me want to actually cry!!
- Location
-
- Location
- SOUTHAMPTON
- Reviewing
- Virgin Media
- Date
- 2013-06-12
- Comments
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Very few problems and the call centre if I need it are always helpful. I can't see why I'd change and risk another provider like the over-priced BT.
- Location
-
- Location
- HORNCHURCH
- Reviewing
- Virgin Media
- Date
- 2021-03-25
- Comments
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Speeds are good and consistent, I have M350.
Reliability is very good (I think I have had 2 outages in ten years, both fixed within a day).
The engineers are great - friendly, efficient and punctual.
Customer service is AWFUL! If you need to call them, take a comfy seat and get a cuppa first - you are going to be waiting on the phone for an hour or more and the person you speak to is unlikely to be able to do anything. My phone line stopped working months ago and I haven't been able to get anyone to fix it although to be fair I never use it any more anyway. Still, I am am paying for it!
Moving house soon, will keep Virgin because there is nothing faster and I like fast!
- Location
-
- Location
- South Kensington
- Reviewing
- Virgin Media
- Date
- 2022-11-05
- Comments
-
WIFI is usually fast and up to expected speed stated in the package. We used the 200 MB student plan. Occasional service outage especially during heat waves in summer, unfortunately due to the old infrastructure in our area.
Satisfactory customer service. Waiting time is usually around 40 minutes, better than most other companies (for example the energy companies, try not to be a customer of SSE btw). Installation was quick and on time. We were able to cancel the service on the Whatsapp Customer Service, which took about an hour of discrete chat with one of their moving team members. But the response was concise and helpful. Personally I find this reasonable given the huge demand.
It took 3 months for them to send us the self-return package though, although that has not incur any extra charges.
- Location
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- Location
- Leighton Buzzard/Luton
- Reviewing
- Virgin Media
- Date
- 2016-01-25
- Comments
-
UK£50 off your invoice for referring a friend? :(
Rather poor service and reps lack information to the customer's advantage?
I recommended a friend to take on Virgin Media Broadband + Phone. I tried to get information on the site, but had certain problems with my various requirements for the friend.
To my surprise a Virgin rep turned up when I was at their house and signed up the contract. Actually when I told him I recommended the person, he never mentioned about the UK£50 credit to my Virgin Media Account.
Tried nearly two days to get any sensible reply to my many telephone request about the scheme and could not find a department that could help me with the inquiry, not to mention the repeatedly times I had to go through all the data clearance when I got transferred.
Eventually getting through to a person who told me straight forward.
TOUGH LUCK, UNLESS YOU ORDER VIA THE WEB (ON LINE ONLY) NO WAY OF GETTING THE UK£50.00p CREDIT TO YOUR ACCOUNT.
THANKS VIRGIN....... Considering I have been using Virgin (Mobile) since 1997 and then the Broadband when NTL was taken over. NOT A HAPPY CUSTOMER ANYMORE.
- Location
-
- Location
- Carlisle
- Reviewing
- Virgin Media
- Date
- 2018-06-20
- Comments
-
This is a review on behalf of my parents , this service is in their house i have talk talk and have left a positive review of my own for them.
PARENTS BEEN WITH VIRGIN just over 2 years now but had the service with various comoanies who have all been taken over since 2003.
The speed is fine they get what they pay for unless it breaks.
Its expensive for what it is but mum wont have a sky dish and they dont like change , i keep the virgin package for them mainly because my dad can work it more or less.
the rub with virgin is service now i have said above my own service is with talk talk and they get terrible reviews but my experience has so far been positive , but virgins service is a joke.
The service tv , phone broadband breaks entirley od partly on a regular basis , its not unusual to have no internet and or phone for several days and they wont tell you you find this out yourself.
the last time the phone had been off a week myself and my mother tried to point out the need for a housebound couple in their eighties one on crutches the other in a wheelchair to have a working phone line.
The staff dont seem to care its a shame as the service is good if expensive when it works but its not working a lot.
- Location
-
- Location
- St Albans
- Reviewing
- Virgin Media
- Date
- 2014-01-01
- Comments
-
Somewhat astonished that every broadband supplier listed on this site attracts more negative comment than either balanced or positive comment!
I've been with Virgin Media for many years. I buy all three services (broadband, television and telephone) via cable/fibre from Virgin Media. Virgin Media inherited my account from NTLworld.
Overall, the broadband package serves its purpose reasonably well. Up to now, I am a relatively light user of broadband - emails, surfing, the occasional streaming of DJ-less radio on Sunday - but am starting to think about replacing the television with on-line equivalents.
Occasionally, I work from home. In the UK morning, I can establish a VPN connection with my UK office, and the network connection is almost as fast as being physically present on the UK office network. The UK office broadband connection is also provided by Virgin Media (corporate connections). Between about 1pm to 5pm UK time, although the speed of the VPN connection slows, but non-VPN traffic continues to run at a useful speed.
However, over the years, between 5pm and 7pm UK time, the broadband connection sometimes fails for up to 10 minutes at a time. Sometimes, the modem remains connected, but reports no IP addresses. At other times, the modem reports no connection at all.
I have complained to Virgin Media about this issue before. The usual response is to swap the cable modem and check the connection strength. This shows some willingness to show the customer that Virgin will seek to fix complaints, but swapping modems doesn't solve any server-side DNS/DHCP issues, neither will it overcome any traffic management policy (if any exists).
Virgin does not offer an instant service level agreement. If you have a problem, Virgin will do through some basic checks before arranging home visits. Home visits frequently need to be booked one week in advance (in my experience), and you'll need to trash a day of paid-leave, or a weekend, or throw a sickie, for an engineer to arrive between 8am to 6pm, then do 15 minutes of work (typically swap the modem and test it). In all cases, engineers visiting home have left only when the service has been restored.
I have more issues with the television service than the broadband service. My main issue with the television service is that Virgin, like everybody else, resells only bundles of channels. Nearly all the channels you can buy are funded by advertising. If the advertising can fund the channel, then why I do need to pay to receive this said channel of advertising? What exactly am I buying here?! The advertisers should be paying me!!! To be honest, it's an issue for the Competition Commission. However, with improved broadband speeds and the reliability of cable broadband, it might be possible to stream on-demand items from the BBC and do away with the television service altogether.
Something to talk about in 2014!
- Location
-
- Location
- Wiltshire
- Reviewing
- Virgin Media
- Date
- 2009-07-29
- Comments
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Generally pretty good but for some reason very very slow with problems when it rains
- Location
-
- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2018-07-10
- Comments
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very expensive to have. I pay nearly £85 per month . I am thinkinmg of swiching to sky tv
- Location
-
- Location
- Portsmouth
- Reviewing
- Virgin Media
- Date
- 2020-02-28
- Comments
-
Broadband reliable and fast. Downside is when you try and leave ots very hard, they refuse to beat other providers until you are half out the door and then suddenly they can do a reasonable price. Just had to cancel after 18 months as a customer, due to moving home, get charged £160 cancellation fee and £40 postage charge to return the router.
Ruined the experience. Will never return.
- Location
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- Location
- Amersham
- Reviewing
- Virgin Media
- Date
- 2014-05-15
- Comments
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Just had new home hub installed to solve my ongoing connection problems via Apple airport. Engineer showed up on time, sorted it in five minutes, tidied up after himself and set up all my devices for me. Very happy with the service today.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2018-08-10
- Comments
-
Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2018-08-10
- Comments
-
Good broadband speed, occasional disconnections resolved by going to sleep, restarting the very old router or just waiting. Nothing major anyway. However, what majored without any shame is the bill, paying £43 for using exclusively the broadband (SuperFibre 50). No respect for current customers (so common among IPSs...) being with them for over 4 years. I hate changing every 12-18 months but it seems that this is what they want although I can't comprehend what do they gain. I simply want a reliable broadband for a decent fixed price. Why is that hard? :(
- Location
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- Location
- West Sussex
- Reviewing
- Virgin Media
- Date
- 2017-01-26
- Comments
-
My reason for grading the reliability on 3/5 is because I have had sporadic / buffering broadband for some time. However on Monday I decided to call Customer Services. They checked the service and immediately booked in an engineer, who came this morning. He was kind and helpful, couldnt do enough to help me, and was lovely to my nervous pooch too! He upgraded my box, and gave me a cable for the Now TV box I had recently purchased. My experience of customer service from Virgin has been 100% excellent! Thank you to both those I have dealt with at Virgin media.
- Location
-
- Location
- Chorley
- Reviewing
- Virgin Media
- Date
- 2015-04-10
- Comments
-
Good broadband, let down by appalling customer service. Expect billing mix ups, bill increases shortly after agreeing a bill amount, long waits over 30 minutes transfered between departments to talk to someone in a far away lanf who speaks in an accent that atleast I can't understand. Would be a good company if not for there shockingly poor customer service. I will avoid in future.
- Location
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- Location
- Northampton
- Reviewing
- Virgin Media
- Date
- 2011-06-16
- Comments
-
Moving into a house at uni last september I decided to look for a deal I could afford, and came across this Virgin Media student deal at £20 per month for 9 months which I thought was perfect as I didn't really want a 12 month contract, plus shared between my housemates I'd only end up paying £45 for the whole 9 months. On top of this, the installation and router were free, so brilliant, saving myself around £80 (I even have a printout that states installation and router were free).
So after a couple of months I receive an e-mail saying that I need to pay £100, and when I look into it they are asking me to pay for the installation and router.
I say to them that the reason I went with you on this offer was because it was so reasonable being £20 p/m and free installation etc, but when they looked into it they had "no history of this deal".
They have still not given me back this money and are denying that this was ever in the offer, even though I have evidence that that was what I was paying for! >:(
- Location
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- Location
- luton
- Reviewing
- Virgin Media
- Date
- 2017-11-21
- Comments
-
Be very careful with your bill. They just hit me with a price increase not priorly informed of.
I have just a broadband package which states a set price for 12 months with an installation fee. There was a general price increase on November 1st which I did not receive confirmation of nor is it in my contract that my introductory plan was subject to any increase. Low and behold, my latest bill goes up by £2.99 a month.
Their online chat service is never available, there is no availability of the previous contact with customers online nor could I find any such confirmation of an increase.
I called Virgin media today - the lady talked over me, told me a confirmation had been sent but she could not provide that email confirmation to me and then told me to stop being rude. I have lost my voice, so was unable to raise my voice in any way; I was explaining my situation when she just cut me off saying 'I'm going to just put through to THE TEAM'. I was already on hold by the time I got through to what was actually the retention team.
I spoke to Sarah there, who rectified the problem and gave me a credit of the £2.99 per month until my contract expires; so all worked out in the end - I assume a glitch in the system that means even us 'new favoured' customers get stung and they cash in on those who don't notice or check that they shouldn't get an increase.
With this in mind, what they're doing here is illegal. A notice must be given of any increase and it must be stated in the T&Cs that price increases are allowed on introductory offers, neither of which happened here.
Had I have not checked my bill regularly and noticed this discrepancy, contacted them myself and specified my knowledge of the law, I would have just been charged more - who knows how much more I would have been charged going forward.
This company has the monopoly in my area, I was with a previous provider when I moved here and couldn't get more than 1MB download speed so I do not have a choice but to go with VM. This makes it very difficult to be a consumer and action my right to pay to be with a fair and trusted company.
If you have a problem with your bill, don't call the normal number, they won't help you. The retention team can be called on 0800 052 8310.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-06-16
- Comments
-
Broadband speed and quality is good! However, the customer services is very poor! There’s no way to terminate the contract other than by phone call, we need to know why we cannot cancelled it on the store?!
Additionally, on the phone line, they asked repeating question, my phone called was 25 minutes! For one simple enquirery, didn’t even complete it! (The lady hanged up!)
Also, somehow the lady was asking for my sort code, sort code is okay but she stated ‘the code on the back of your card’, I don’t why she’s asking for that but I will not give out that information and I hope everyone that is reading this to keep their security code to themselves no matter what.
Overall, I hope they will provide more staffs that can deal things professionally and be aware some of the staffs need more training as they just hanged up on me and she put me on the wrong contract termination date. (which I’ve called again for another 10 minute.)
- Location
-
- Location
- Croydon
- Reviewing
- Virgin Media
- Date
- 2020-04-05
- Comments
-
This customer service...... Should be 0.
Still waiting for email.
How long they answer for complain half year?
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2009-08-20
- Comments
-
The fibre optic speeds never reach 20MB which I have paid for, but averages between 10-13MB (download speeds) but about 10MB over wireless. It is expensive for the speed paid for. Should be cheaper by £5 or so per month. Reliability of service is not good as BT but of a sufficient standard that you live with especially if you have to work from home sometimes.
- Location
-
- Location
- Kent
- Reviewing
- Virgin Media
- Date
- 2021-02-12
- Comments
-
fast & reliable Broadband.
Utterly appalling customer service when there’s a TV problem.
Very slow and staffed by muppets who’s only idea is to restart the box.
- Location
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- Location
- Glasgow
- Reviewing
- Virgin Media
- Date
- 2019-10-30
- Comments
-
Raised price on new fibre broadband contract 4 months after for 2.5£. This will sum up to a nice 30£ in a year...for what? For Broadband only they give better price on uswitch and then raise price on existing customers.
- Location
-
- Location
- Belfast
- Reviewing
- Virgin Media
- Date
- 2018-05-16
- Comments
-
Over view
1, check what they charge for.
2, Keep a record of your contract start and end date to avoid a shock.
3, they aren’t perfect, no one is.
4, Value for money ???
Read more for deatil of my own experience..
Overall Virgin media offers a very good broadband service, but were it fails is it’s customer services it simply isn’t good enough, i.e. moving home with them is made more difficult than it should be, there are considerable extra charges which came as a surprise despite me making it very easy for them, bascially i didn’t need an engineer it was pretty straight forward to install the service. i gave there customer service two stars due to there willingness to solve the problem that they created otherwise it would be a 1. I remain with virgin due to poor service/value/quality from other services in my area.
- Location
-
- Location
- Ng44fd
- Reviewing
- Virgin Media
- Date
- 2022-04-09
- Comments
-
Landline down for a whole week forget complaining as you will robots on the other end who don’t understand what you complaining about. With the high prices they charge there is no compensation as not all your services are down ? So have now decided to leave them after 33 years with them
- Location
-
- Location
- Stevenage
- Reviewing
- Virgin Media
- Date
- 2016-10-08
- Comments
-
Every year they put up the price,
sometimes twice a year !
You have to spend 1 or 2 hour on the phone every year to keep price down.
Total down speed is high, but slow latency means internet delays.
- Location
-
- Location
- Huddersfield
- Reviewing
- Virgin Media
- Date
- 2021-02-04
- Comments
-
Pros: Great quality of service and awesome broadband speeds.
Cons: Customer service is absolutely awful. Practically impossible to reach by phone. Expensive. Discounts only for new customers. Existing customers get shafted.
- Location
-
- Location
- Hemel Hempstead
- Reviewing
- Virgin Media
- Date
- 2018-11-16
- Comments
-
Planning to terminate my contract, customer service told me that they have special offer for me and offered higher price than stated on the website, just unbelievible!!!
- Location
-
- Location
- Upminster
- Reviewing
- Virgin Media
- Date
- 2018-01-16
- Comments
-
We've been with Virgin Media for 3 years and every year they have been bumping up our price by 30% to force us signing a further 12m contract. They don't treat existing customer fairly and all they care about is winning new customers.
Wasted 45 min of my time on the phone with them both with customer relationship and Technical support.
As there is no one to compete with them in our area in term of Fiber Optic broadband they think they can get away with their pricing strategy.
We had no broadband for 3 days following a "free" upgrade to 100mbs and after resetting some parameters our their side which apparently solve the pb said there was no issue registered and could not issue a credit for the 10 days we had poor service experience.
Virgin Media could do with some competition to learn how to treat their clients fairly. Everyone talk about banks but Broadband providers bring it to a all new level.
- Location
-
- Location
- Bristol
- Reviewing
- Virgin Media
- Date
- 2010-06-07
- Comments
-
I have been with them for about 5 years now. Customer service has improved a lot and if I need to call they no longer use premium rate numbers and calls are answered very promptly. The main problem is the email service which seems to very problematic lately often being down hours on end and smetimes most of the day! I also have recently had a lot of problem acessing webmail when in the USA which I am hoping has been resolved now that its changed to Googlemail. My speed is usually quite good but never get the 10mb more like 7mb on average.
- Location
-
- Location
- Telford
- Reviewing
- Virgin Media
- Date
- 2018-06-14
- Comments
-
Even though we have been pleased with our Virgin packages for over 20 years, we find it rather sad that they are not prepared to match a price offered from a competitor site even though we have been a loyal and prompt paying customer for so many years. If that is the way Virgin treat their loyal customers then shame on them. We noticed that a new customer can get a good deal though!!
- Location
-
- Location
- Luton
- Reviewing
- Virgin Media
- Date
- 2017-08-10
- Comments
-
Braodband speed has been 70mb as advertised. My concern is that when I orginally signed up they told me I had to have a phone line as the broadband required it. At no point did they tell me the phone line (which I never use) was unnecessary. I've had it for 5 years. I've just cancelled the £42 a month I've been using: £19.99 for phone and £23 for broadband. If you pay the bill late you get charged £10, you have no service, they ruin your credit rating for just a couple of days late/promise to pay. You never get reimbursed for the many days lost service that they've charged £10 extra for. They win win win. If I wasn't paying for unnecessary phone service the cost would've been more affordable.
- Location
-
- Location
- stockport
- Reviewing
- Virgin Media
- Date
- 2009-09-08
- Comments
-
i pay for 10mb but get an average of 2.5mb
- Location
-
- Location
- Scotland
- Reviewing
- Virgin Media
- Date
- 2020-07-22
- Comments
-
Earlier in the month, I attempted to cancel my Virgin media broadband. I had been with them for 6 years, however I am in between homes at the moment and wasn't going to pay for internet I wasn't using. The process of cancelling was awful. I spent an hour on hold and then a further hour on the phone. The woman I spoke to on the phone made me reset some security code I have no recollection of making before she would help me. Once we had done that she tried to sell me several packages, get my parents to switch broadband as I am staying with them temporarily and even suggested I just kept paying them for internet I wasn't using (£40/month!!) until I moved into my new property. Eventually she told me my internet was cancelled and that I did not need to pay a cancellation fee as I had paid the month in advance. I was infact owed £14.51 back- win!
A week or so later, I received emails requesting that I pay them £26.50 and threatening me with further action. I tried phoning to find out why I was being charged this, however the automated response told me that the call centres were closed (I had phoned them last week so that's not true....) and I had to contact them via the website. I sat on the web chat for an hour being ignored before investigating my bill online. Turns out they had charged me a cancellation fee despite what I had been told on the phone.
Exhaused and frustrated, I have paid the fee in the hopes that they leave me alone. I tried to make a complaint on their website, but guess what?! I can't because my account has been closed.
I have been appauled by the customer service from virgin media, I have wasted several hours of my life trying to contact them and been lied to by the people that work in their call centres. I will never use any of ther services again, and I suggest you don't either.
- Location
-
- Location
- South Shields
- Reviewing
- Virgin Media
- Date
- 2021-06-17
- Comments
-
I have been a long term customer with Virgin Media and recently I renewed my contract on the understanding that I was moving and that they provided the service to my new home. I had issues prior with customer service and contracts but it was the fastest broadband I could get.
It turns out after telling me they did, they didn't and they had made no note of anything Id mentioned on the account. Naturally I have disputed this and have been chasing to have the call listened to I have been promised call backs by certain points twice and haven't received them after spending a long time on the phone both times. Multiple people have been into my account and despite asking about listening to the call every time they have made no notes on the account.
They are trying to charge me an exit fee because they don't supply when they said they did and are doing nothing but covering up what I raise. Seems like its a systematic thing rather than an individual thing as well.
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2015-07-21
- Comments
-
Good points:
- The set up process was simple.
- Customer service of installation staff was brilliant.
- Internet speeds were great (when internet was working). Could stream movies etc. on two devices at once with no problem.
- Online account useful to check bills/payments etc.
Bad points:
- Internet would cut off sometimes, and on occasion not reconnect for an entire day, even when Hub is restarted.
- Price increased by too much within the contract period. And was already a bit expensive in my opinion for the service being provided.
- Customer service I received over the phone was terrible. I couldn't understand the advisor (as his English was poor), and he couldn't understand my accent either. This made what should be a simple process of ending the contract unnecessarily complicated.
Cannot comment on parental controls as did not use them but they are offered.
Overall the broadband itself was great (speedwise) but at times unreliable, and customer service over the phone was awful.
- Location
-
- Location
- Nottingham
- Reviewing
- Virgin Media
- Date
- 2016-11-26
- Comments
-
I have been a Virgin customer for over 5 years now and am very satisfied with the product (TV and Broadband). However they let themselves down very badly on the customer services front. As my contract was coming to a close in September I rang them to negotiate a new one. Since then my monthly bill has not been correct. I have rung them numerous times and been passed from pillar to post or cut off on a couple of occasions. Each time I am told it has been sorted but then the next bill arrives and its the same story. They seem to tell you what you want to hear over the phone but completely ignore the problem. Of course when you ring again its a different person you are talking to and you have to go through the whole process again with the same result. It seems to be a never ending circle! Well i'm just about at breaking point, so if its the same next month I shall be looking at Sky or BT.
- Location
-
- Location
- Trowbridge
- Reviewing
- Virgin Media
- Date
- 2015-09-23
- Comments
-
Before I moved house I checked that all services were available in my new location, yes, so I booked my move with Virgin. Phone, broadband and TV. Contract arrived with all three. Engineer arrived and said that the phone was not on his worksheet, despite being on mine. He would have to reschedule. A week went by and I chased Virgin for a date. And was told, we can't install a phone at your address as there is insufficient space in the local connection box. Now, if this is the case Virgin are guilty of misleading advertising, fraudulent selling of a contract and an engineer who either told me a porky or didn't know himself. I eventually got to speak to a man in the moving department who has arranged an engineer to come and have a look, not necessarily to fit. I have told Virgin that if they cannot provide a line they can cancel all services and compensate me. They are so keen on deal making that they do not check on area availability. Really disgusted with their service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.