Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.2 stars
  • Reliability
    3 stars

Based on 998 customer ratings since 2023-04-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

4,684 Customer Reviews over 118 pages

  • Reviewer
    Location
    Southport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I've just switched to EE due to the fact virgin could not offer me much in the way of a new deal (I don't think they are great at looking after existing customers) and the speeds I'm getting didn't warrant paying £40 a month for. I paid for the 50mb speeds but got nowhere near that, downloading games on the Xbox was particularly slow. The cancellation with virgin was a nightmare they won't just accept you're ringing to cancel, starting telling me what a terrible decision moving to EE is and that I'm a 'brave lady'. Still even at that point they couldn't match the price EE offer and I had to laugh when they tried to get me to take the 100mb with them when I already told them they struggled to supply me with the 50mb I paid for.
  • Reviewer
    Location
    Stoke On Trent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Disgusting don't sort things out tried pay bill and the system was down still didn't get it sorted so left me with no tv as they cut it off on on a Sunday of all days and everyone knows banks are closed on this day there fault completely I'd advise anyone not use this complete and utter incompetent company
  • Reviewer
    Location
    Sn21pp
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn't recommend to anyone there costumer services there rude they always lie and twist things there internet is so poor its always down and there TV packages are through the roof we are leaving them after being with them for 6 years they are rude rude and more rude just won't your money for a crap service
  • Reviewer
    Location
    Mitcham junction
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rang virgin today as my land line is not working engineer coming on Tuesday fine. Wanted to query my bill going up by £2 something a month was told as my 12 month contract e d's next month this is the reason a d from September it will be £43 per month instead of £33 so told them to put me through to cancellation as I am not prepared to pay this for rubbish internet so woman said it will take 2 or 3 minutes after 8 minutes it cut off so I rang back to speak to cancellations and was told they can't deal with me as their systems have gone down so can I call back in a few hours so I said can someone call me back as all in all I have just spent over 45 minutes on the phone which I have to pay for to which the planks reply was no I have to many other people go call . I think this says it all customer no care is what they should rename it
  • Reviewer
    Location
    Guildford
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Very poor service, in the last 2 weeks we have had 3 days of no internet and no Virgin TV. I phoned them 2 weeks ago and they agreed to refund 2 days service. When I eventually got hold of them again today they said it was maintenance. They also said that they always write and inform their customers if they are doing maintenance, I have never received anything from them informing me. I asked why I was paying for a service that I am not receiving, they have said they will now refund 3 days usage, but as yet have not refunded any. They also said that a 'manager' would call me within 2 hours today, but this did not happen.
  • Reviewer
    Location
    Brockley, London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    As a couple who are dependent on the internet for online work, meetings and providing therapy session via video - whilst the speed is good, the reliability is not. The dropouts that happen at least 3 times a day on both of our laptops, and during client sessions is incredibly frustrating.

    When trying to cancel our broadband, was advised it would only be cancelled without a fee if we could prove it happens on 3 consecutive days for a certain period of time.

    We've just had to deal with the brunt of it, but will not be recommending or using Virgin Broadband in the future because of this experience.
  • Reviewer
    Location
    BRISTOL
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have had problems with virgin internet for the last 6 months and they still refuse to send an engineer out. Customer service is a complete joke most of the time you can't understand what they are saying.!!
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After reporting a Virgin Media cabinet open outside my property, over four weeks ago, I finally got a call from them today. A man from VM called me at work to ask if the cabinet was now closed and locked. When I told him I didn't know as I was at work, he asked me if it was closed when I saw it last. I told him I didn't check it at all, as it wasn't my job. He didn't seem interested after that. What a joke!
  • Reviewer
    Location
    Liverpool
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Where to begin? DO NOT JOIN VIRGIN MEDIA. REPEAT, DO. NO. JOIN. VIRGIN. MEDIA.

    I am currently going through a very stressful divorce from Virgin Media after over 20 years of being a so called 'valued customer'. Well let me tell you that I don't feel valued. AT ALL! I have been lied to constantly, let down, suffered bad service and been passed from person to person, as well as suffering the constant automated choices each and every time I've called them. The last time I phoned them, which was because the engineer, who was supposed to turn up on Tuesday 16 May between 8am and 1pm didn't arrive. They didn't even bother to phone to inform me they wouldn't be coming. What's more, on the Friday beforehand, they'd cancelled my subscription services, Sky Sports and LFC TV without consulting me!! When I phoned to complain about the engineer not turning up and being told they couldn't come until Thursday 18th, I told them to cancel everything (Full House TV, Sky Sports, LFC TV, 200mb b/band and home phone). They had the absolute nerve to inform me that I had a good deal (£274 p/mth for 2 V6 boxes and 2 TiVo boxes plus the above). I told them it wasn't good if I hadn't received it! When I said I was definitely cancelling, the guy I spoke to said it was a shame to leave after such a long time. I said that's what happens when you offer such bad service. He didn't even fight to keep my custom. I'm surprised they have so many customers if that's the way they treat them! I'm awaiting the Sky engineers now, who are planned to come and install my services on 1 June. I can't wait. I only hope that I get a better experience than Virgin have provided. At the moment, I am struggling to trust in companies.

    As I said, I've been with Virgin (formerly Telewest and Blueyonder) for over 20 years. The customer service and services offered used to be much better, but have deteriorated over the years. I'm so glad to finally be leaving. Good Riddance!!
  • Reviewer
    Location
    West Wickham
    Reviewing
    Virgin Media
    Date
    Comments
    Absolutely awful, ever since I have started using virgin I have received a shocking 2mbs at the most even though I am giving money for 50mbs which will apparently become 70mbs.This is getting so bad to the point where I am having 72kb at the time of writing this. The virgin help line is also awful because I'll either receive the generic "turn it off and on again" response or a temporary fix that lasts an hour. I am also receiving a packetloss of about 5% making it challenging to complete my work online. Finally, after contacting virgin through the help line they said they are under maintenance until April which is shocking coming from a company that has a space program.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin are the worst "broadband providers" in history! The WiFi speed is never as promised, was told I was getting 100mb but never get over 40mb. The customer service is even worse, all they do is pass you around or put the phone down. Even the online chat is useless, just the same generated text comes up "are you still having problems with..". And the worst part is they steal! Never have I ever been late for bills, they created a mystery second account, registered to a different address but in my name saying I've missed payments ! £220 they've stolen from me to date, I only paid because they threatened me with debt collectors and that I would be black listed, they even deleted all evidence on my chat of me trying to sort out the issues so I couldn't dispute the claim!! I am furious ! I will never recommend this company to anyone!
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin are the worst "broadband providers" in history! The WiFi speed is never as promised, was told I was getting 100mb but never get over 40mb. The customer service is even worse, all they do is pass you around or put the phone down. Even the online chat is useless, just the same generated text comes up "are you still having problems with..". And the worst part is they steal! Never have I ever been late for bills, they created a mystery second account, registered to a different address but in my name saying I've missed payments ! £220 they've stolen from me to date, I only paid because they threatened me with debt collectors and that I would be black listed, they even deleted all evidence on my chat of me trying to sort out the issues so I couldn't dispute the claim!! I am furious ! I will never recommend this company to anyone!
  • Reviewer
    Location
    W67JY
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Broadband faulty twice in one year. Last time it took Virgin a month to fix it.
    Without it again, "expected to be resolved" in a week (!).
    Last time the week became a month.
    Regretable. I am cancelling my account.
  • Reviewer
    Location
    Leeds
    Reviewing
    Virgin Media
    Date
    Comments
    I've been with loads of mobile providers over 18 years and this is definately the worst. Internet and texting works intermittently so most of the time doesn't send messages or log on to Internet. Customer services say it's temporary, then say it's my phone when i've tried various phones. Now they've decided it must be the SIM Card so i'm waiting for a new one-which they said would arrive today but hasn't. Never paid for such a faulty service- it might be cheap but that's because you're paying for nothing!
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Comments
    Worst broadband company that i have ever joined with. I just recently moved property and found out that they don't provide their services to my new property. Therefore i have to pay £152 cancellation fee, which does not make sense in any way, because i am not cancelling because i want to, but i have no other option because even if they provide me with another option i still get charged the £152 cancellation fee. This is just robbery, and i recommend no one to join virgin media at all.
  • Reviewer
    Location
    Northwood
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Due no loyalty and price increases I moved to another supplier.. at the time I was assured that I could take my email to the other supplier. However after 3 months I was told by virgin media that the email belonged to them and I could not use it as I am not with them. I had the email 20years before I joined virgin media. Horrible company do not join .. be warned
  • Reviewer
    Location
    Middlesex
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    My contract is expiring to-day I rang to see if there is a deal or can I stick to what I have at the same cost, but I was put on hold for about 58min just to get an reply NO DEAL only for NEW CUSTOMERS … this is against the LAW NEW or OLD customers can qualify for the same DEAL as advertised on TV or the NET.

    I was talking to some junior who did not understand as to what I want so I asked for a manager who kept me on HOLD for that long to give me a reply NO DEAL … what a crap service

    Virgin Media needs to listen to this phone conversation and replace these kind of managers who don't have respect for their customers.

    is VM become so big that they don't need customers .. read the reviews of other customers and get working to employ better staff.

    I wish there was an option to give a -* instead of 1*
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I'm so unpleased with their service and would not recommend. All in all I've had it for less than 2 weeks. It has been down twice. I just woke up to the box again not working and I have to wait till tomorrow to get an engineer! Customer service is decent but it is so frustrating having to hear "sorry" every few days and them not delivering. I'm just wondering why their marketing is so deceptive
  • Reviewer
    Location
    sheffield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    overprices and undervalues customer loyalty, prices continues to increase every year and claim it is due to wanting to provide better service but that seems to be a investment to be better than their competitors at the cost of the customer who don't want to change their broadband package, they seem to appreciate new customer more over existing ones and even being with them for 8-10 years i pay more than new customers and they cant seem to offer better deals unless u pay more when u cant afford it.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    This package offered as three months trial period and there was a problem setting up our broadband and the rest of the services, I called virgin media on 15 August to enquire about the end date for this 3 months trial period. As I received an email from virgin on 12 July asking for feedback about your services within first month I thought the service has gone live on 12 June, therefore in this conversation I asked whether the service went live on 12 June and this was confirmed by the customer service representative.

    I then called on 6 September 2017 and requested for cancellation of this contract and I was told by a customer services representative that I need to speak to a member of national homebuilders’ team to cancel this service. The call was transferred to this department and after being around 20 minutes on the line, an automated message played stating that due to technical issues my call will not be answered today and I will be contacted with this regard. Since I was given 12 September as a final day of our three months trial period, I then contacted virgin on 11 September to clarify that I do not want to proceed with this broadband and I would like it to be cancelled.

    I talked to a customer services representative in the evening of 12 September and to my surprise, I was told that this could now be cancelled by a member of customer services department, although I was told that this only can be dealt with by national home builders’ team.

    I was then told that our cancellation deadline was 8 September and not 12 September and therefore we are liable to cancellation charges and this service only can be cancelled with a 30 day notice. I requested for our conversation on 15 August to be listened to confirm what I was told, but David the representative refused to do this and stated that I have called late and I am liable for the cancellation charges.
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Not happy with their poor speeds. Was told 100mbps. Was fine initially. Soon after, the speeds slowed down and never really picked up. Unreliable speeds. Customer services not very reliable. Especially when it came to renewal. They wouldn'tgive me a half decent offer. Whereas other people who have faster sppeds have told me they're getting bundles much cheaper than what virgin media was offering me. Every time I called, the renewal price offer seemed to increase.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The broadband speed is good but the customer service and organisation structure is rubbish, there is no way that you can speak to someone to solve your problem and there is normally a long queue for your call to be answered. They have the online chat feature on the website for fun as it is never available! I had this problem with them before when i did a three months trial and moved to Sky but had to come back to them as their broadband speed was too good for the price they were offering and now i do really regret it!

    On top of that, looks like the customer service is a one man team based in india that need to put me on hold to find out that "they work until 10:30 UK time!".
  • Reviewer
    Location
    Morden
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They are complete Rip off, charged me £80 for international calls then they said we won’t charged you from next month and you don’t have to pay any extra from next month. It’s a biggest mistake to be with virgin media. Extremely rude phone conversation and unsatisfactory service provided on phone. Can’t use WiFi in my room upstairs.
    Be sensible and don’t join virgin media ever again.
  • Reviewer
    Location
    Preston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The customer service at Virgin media has been the worst experience of my entire life. They give you false promises and never deliver! I was moving home and called the 1 month in advance to tell them if I can take my Virgin media to my new home. Here the caller gave me the first bit of false home and told me they will send out a spotter who will contact me in 5 days to tell me if they can supply Virgin media in that area or not. The caller also confidently said that I can take my Virgin media with me and therefore I shouldn't sort out another internet provider. 2 weeks go by and I haven't heard anything so I call back. Here I get the second bit of false hope as they firstly acknowledge that the spotter still has not come out so they told me they will send another one out and should be contacted in 5 days. It has now been a 6 weeks with no contact since my initial call and I am left without internet at my new property.
    Now, another beautiful problem with Virgin media is there cancellation fee. I want to take Virgin media with me but after speaking to them on the phone they tell me I cannot get Virgin media at my place. Clearly this is due to their spotters not contacting anyone. Nevertheless, to know fault of my own, I want to take my services to my new location however they are the ones failing to provide the services. But guess what? I am the one who has to pay £162 in cancellation fees! Whoopee for me. So I don't get any internet at my new accommodation with 6 weeks notice to them and get a hefty fee along with it as they are unable to provide me service. All the meanwhile I have spoken to 6 different callers all with zero empathy. One caller also even left me on hold for 30 minutes before disconnectinh me and never to hear back from again. The £160 loss is heavy for me as I am a student. However, the thousands they will lose from me as a future customer and my friends and familys is a bigger loss to them. If you can avoid it, do not get Virgin media. They will let you down.
    I will never recommend this company to anyone for the rest of my life. Happy to be free of them.
  • Reviewer
    Location
    York
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have this service from 15 days. I am paying for 100 mbps. But getting 23 to 43 mbps from last 5 days. I tried to contact service center to raise complain tjey start testing and the call even drain my balance. So losing all the way. Very bad service and i wont recoment anyone to take this.
  • Reviewer
    Location
    YO317TU
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I took line for 100MBPS, they told speed will vary sometime. but now the condition is its between 23MBPS to 40 MBPS, when raising a complain, then they are saying that speed is good and we told it will vary. woow, vary by how much percent more than 50%... what kind of business they are running.. don't know. but very unsatisfactory service from Virgin Media, Please no one go for this kind of over advertised, low performance company.
  • Reviewer
    Location
    Slough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    New to virgin media not impressed at all wifi signal in house is rubbish probably crap router been with plusnet customer for few years will go back once contract runout money you pay for speed you will only get half of it stay away
  • Reviewer
    Location
    Manor Park
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just to update all on customer service of virgin media. They are the worst in giving customer service. They are so rude that it seem they are paying us or they are our Boss. Think of complaining for these staffs of virgin media to the top level.
  • Reviewer
    Location
    Northampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Virgin Media don't deserve even 1 star. It took me over two month to get through to customer services about my package. So I cancelled it as they charged me double than that of my agreed package for three months.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid at all costs

    I saw a Virgin fibre broadband deal in August 2020 which I thought I would switch to from my current Sky. I then signed up for Virgin. I was given an installation date of 30th August, and was told that some external work would be done.

    I told Sky about the move, so my broadband ended with them on the 30th. However, on the 26th August I got a text from Virgin saying that they can't now install my broadband as external work has not been carried out. So with just 4 days left, I had to scramble to get Sky to keep my broadband up and til the 18th Septmeber, the new installation date. I received no apology from Virgin.

    On the 17th of September at 9pm, I got a text saying the Virgin Media engineer would not be coming down tomorrow as further work would be required. The installation would now take place on the 9th of October. As my Sky was being cancelled the next day, it was too short notice for them to prolong my internet.

    So now I have no internet access at all. As I work from home and use Zoom nearly every day, this is a massive inconvenience. To make things worse, due to Covid-19 lockdown restrictions in my area, I cannot travel to a family members house to use their internet. I have received no apology from Virgin, so I have cancelled them. Currently I am waiting for Plusnet to install my new broadband.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    The Virgin Broadband sometimes goes off and doesn't come back on for a while and when had TV channels and movies they kept freezing.
  • Reviewer
    Location
    Norwich
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. 5 weeks, two installations cancelled the day before they were due to happen, terrible customer service, and a 'free' dongle that it turned out I'd need to pay for AND take another contract out for (which would have meant a second credit check). I've cancelled. Terrible.
  • Reviewer
    Location
    Plymouth
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Frankly if I could give zero stars I would. Virgin media are the scum of the earth, they steal any money they can and when confronted simply ignore you and delete all evidence that it happened. Virgin will not receive a single penny from myself or anyone I know, no matter what they threaten me with. The customer service is laughable, any concern we had was dismissed, including the fact that they have stolen £220 from me to date.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I am so annoyed, I understand that sometime internet can go down, but my god it takes about 20 minutes for the internet to come back on if you have to turn ur box off and on again! Not ideal if you are working from home and have a lot of meetings. It’s embarrassing and unreliable!! It takes TOO long to turn on and actually work!
  • Reviewer
    Location
    Tooting Bec
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT use Virgin Media WIFI - we have signed up and the day after our two week period in which we were free to cancel the contract ended our WiFi instantly became terrible. Do not choose.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't go with virgin media.

    I left Sky as I thought virgin media's promise of fast BB and free to view channels made it economic. I was very wrong....i have been with them for 5 months and was without BB for 24 hours, had issues with telephone service, and had channels which kept freezing.

    Calling customer service is a joke Noone knows nothing and will just pass you to another dept.

    Trust me I have had BT Sky Plusnet and now Virgin, and can honestly say they have the worst overall service.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience in life. I will never use Virgin Media again and definitely, I will not recommend to anybody. My contract has just ended now so I am cancelling it altogether.

    -Every often price increases even if you have signed a contract for a year.
    - Customer service tells you something and then they do a different thing. You give them the details of who you talked and when but they never have the records.
    - On the 22nd February I paid a bill of £32 (which i was told by customer service it was my last bill) as the internet connexion will be cut on the 8th of March. Now I have just received a new bill of £33 (???) to pay by the end of March. What is this for? and different amount again!! This is just a joke.
    - There was a time when I had to contact Virgin Media near everyday during a month due to the bad connexion. The connexion was fixed for a day and then again down or really slow.

    Virgin Media experience is being just a nightmare that i do not wish anybody.

    So my advise is that if you want to relax and enjoy your internet conexión DO NOT GET Virgin Media.
  • Reviewer
    Location
    London
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad customer service, very disappointing with virgin media for paying £52 a month just for the internet! I tried to call them many times to sort it out and always being very rude and not helpful at all..... just to take the money away from us. Very disappointed ☹️
  • Reviewer
    Location
    crouch end
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    been talking to them for a month to have our land line sorted and still nothing just my mobile phone bill still going up!
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Since i ve mouve house, i had just probems with monthly payments and bad customer service over the phone.
    Every month i ve been force to call to resolve extra chargers that they send me , even if i had a fix monthly charges. And every time i wanted to make a complain they said is no necessarily! How is this possible !?
    After i will change the house i will make sure to not contact them for another contract and to not recomand ever .
    For those of you who thinks to get a contract with this guy (virgin media) please consider sky or talk talk!!

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