4,684 Customer Reviews over 118 pages
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- Location
- Surrey
- Reviewing
- Virgin Media
- Date
- 2017-06-26
- Comments
-
Terrible broadband speed. Terrible TV service - very slow box and guide. Terrible customer service. Cancellation fees apply and they refuse to reach any agreement with you to pay monthly and now threaten to put in the hands of debt collectors. Won't help at all because "I am no longer a customer". Steer clear of this company.
- Location
-
- Location
- kent
- Reviewing
- Virgin Media
- Date
- 2017-10-01
- Comments
-
virgin media is terible for its broadband im on 200mg broadband and the speeds are terrible slow 24/7 i do have an ethernet cable which dosent make the difference broadband cuts out all the time constant glitching freezing and no internet connection all the time even though the broadband box says its connected i do not recommend faster broadband as its a gimmick for you to buy the product virgin media are very misleading when it comes to the products they promise you faster broadband but you dont accually get it its all a con to get your money so you get poor broadband speeds. the v6 box is aweful aswell low sound on all the channels channels glitching and freezing watcjing movies on demand you get a black screen after you have pressed play and when you do get to watch movies it freezes mid flow of the film and just sticks in that spot for quite some time i feel i was missold broadband and tv all this hype about how great they are is rubbish if you are in a small town which i am you dont get full services at any point in time persist works on the lines at least 4 times a week network is always down slow broadband and the v6 box is awful you do not get your moneys worth at all its 1 big scam beware stay away from virgin media awul company for broadband and tv.
- Location
-
- Location
- Brixton, London
- Reviewing
- Virgin Media
- Date
- 2018-07-15
- Comments
-
I too was seduced by the lure of super-fast broadband, so signed up to Virgin's VIVID200 package. What a mistake, because on a good day I'm lucky if I get 20Mbps, with regular disconnections. A friendly engineer has visited, and replaced the router and internal cabling, but it has unfortunately not helped. Don't believe their sales pitch of real average speeds. I now feel conned, and think this represents a clear case of misselling. In the part of Brixton (London) I live it would appear they simply don't have a properly functioning network or capacity to deliver a decent service. I now have to make peace with the fact that I will have to make do with a poor broadband service for the next few months until my 12 month contract ends and I move to another provider. As a footnote, I have just run another speed test and guess what, I achieved 9.98Mbps - nowhere near the promised 200Mbps I signed up for! If you do want to move to Virgin, I suggest you sign up for a single month to test out what they are able to deliver to your home before contracting for a longer term.
- Location
-
- Location
- Guildford
- Reviewing
- Virgin Media
- Date
- 2015-02-19
- Comments
-
On my memory, this is the worst internet provider I have ever encountered with. The broadband speed is OK, but only in those lucky days, when there are no "area faults", which can happen EVERY single day. Those "area faults" will give you the opportunity to use your LAN only and you can forget that you are paying £32 for month, because you will get no adequate internet. If ever you are choosing broadband, do not choose Virgin Media with their low prices, as you will surely get shitty connection which will disappear every day around 7 in the evening. Moreover, customer care service is oftenly impolite and unprofessional, who cannot really help you with sorting out your problem. Not only you will spend a lot of time trying to break through to the operator who is absolutely useless, but you will spend your money and nerves. Better avoid Virgin Media.
- Location
-
- Location
- Halifax
- Reviewing
- Virgin Media
- Date
- 2018-11-14
- Comments
-
Just had phone broadband and tv Installed today while I was at work.
Worked for2 hours now have to wait 2 days for an engineer!!!! Disgusting, bt never failed us once in 2 years!!
- Location
-
- Location
- Fulham
- Reviewing
- Virgin Media
- Date
- 2019-10-02
- Comments
-
I was expecting installation on the 16th of September. On the 15th, they called me to tell me they would need to pospone to the 3rd of October. Today, 2nd of October, they have sent me an email to tell me they are not coming until the 16th of October. In the meantime, I have not only lost one month, but I have also spent a lot of money using my mobile phone data to be able able to work on my laptop. WORST SERVICE I HAVE EVER EXPERIENCED
- Location
-
- Location
- Bath
- Reviewing
- Virgin Media
- Date
- 2022-08-25
- Comments
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Absolutely shocking. I keep being forced to use virgin due to a lack of other alternatives and every time I swear never to use them again. I had to book the guy to come install 5 times and after each time he would never show I would call up and be told exactly the same thing, we have no idea Ill book you another only for no-one to arrive again, leaving me without wifi for weeks. Customer service is horrendous and good luck trying to cancel your plan you are going to be passed around more than a hot potato whilst on the line for hours being repeatedly hung up on.
- Location
-
- Location
- london
- Reviewing
- Virgin Media
- Date
- 2023-06-15
- Comments
-
Rated 1 out of 5 stars
Awful, repeatedly awful. Steal money from direct debit, awful customer service, terrible technical service
Unfortunately I cannot give zero. DO NOT GET YOUR INTERNET FROM VIRGIN MEDIA, run away while you can. This is the umpteenth issue I have had with Virgin Media while being a customer for 5 years.
They messed up my billing serveral times, stealing money from my bank account that was above what I had agreed to pay them, which was the basis of me entering into contracts with them (as per UK contract law, which dates in customary form to the middle ages, was crystallised into formal law following this). They have done this on at least three ocasions and they have only paid me back in full once.
They messed up my moving house twice - once when I tried to delay the move date and they cut off my account, and then when I actually moved. I had confirmation in writing that they had changed the moving date, having had to contact their awful whatsapp customer service from abroad when my move was delayed. Then, once again, when they reinstated it - and in doing so , had to set up a new account - they 'accidentally' overcharged me. I filled a complaint and - for the only time - CS actually dealt with it properly. They credited me with recompense and my account was in credit when I moved. Then they failed to do my installation on the agreed date (later claimed that there were building works that made it impossible for the engineer to access the house, which is a lie). After hours on the phone and a threat to not install it for 3 months unless I paid a premium charge to have it in a month (I work from home) and promsing to refund this, they finally installed it. They never did repay that fee. Then started a new account, meaning I lost the credit that they repaid after they helped themselves to money from my account previously. They agreed to having the same contracted amount (£24 per month) as previously for 12 months from August 2022. Then, the service was like being in the 90s. I live in central-ish London, in an area with superfast broadband and fibreoptic cables, but you could only use the wifi withing 3metres of the router. After many calls, with people speaking to me like I was an idiot and just following a script telling me to restart their modem etc and then telling me that I could pay to rent pods to boost the service. My flat is 60m2, so this is ridiculous. How weak was it? the extender kit that I have so I could previously use wifi in my long garden from my old 100m2 house would not even pick up the signal to boost. Eventually, they agreed to send an engineer, who just said 'you have a weak signal' (well done, einstein) and left without resolving it. After many more calls, they finally sent another engineer who ordered new cables from the street. But then they left a huge roll of cable in the (shared) front garden and didn't actually connect it to my flat. eventually, two engineers later, it was connected and the router relocated. Fine service in half the flat, nothing to get excited about, especially if you wanted to lie in my bedroom watching a film as service there non-existent still. Ah, I will change when the contract is up in Aug, I think. Then, they lose my credit from their previous mess-up, refuse to pay back the connection fee (I moved house, which is meant to be free), failed to apply the discount to the bill that would keep my £24 contractually agreed amount. Eventually after many phone calls, They replied to my written complaint with lies and weird accusations - like it was my choice to open a new account and then chose an express connection service! And they did apply the 'discount' and charge me the correct, agreed amount (I will note here that they do this £51 contract less £27 discount so that they can accidentally not apply the discount and help themselves to money from your account and so that you cannot leave until the contract ends - a vile business practice that says everything about this company). Someone then called and offered a month free as compensence. Fine, that was applied in an and Feb and I just wanted to never contact CS again. THEN NO NO NO. Normally, I do not bother opening mails if I know the bill will just say £24. Until last month, when I opened one and it said £58. And the two before are £51. And tomorrow is £58 again. They just take this from my bank account. Which is theft as it is not the amount that I agreed to pay when I entered into a contract with them. Another 2 hours on the phone and nothing resolved. Spoken down to by three men (another was pleasant, but unable to assist so put me through to someone else, but I just was on hold for an hour), being passed from department to department, being called the pejorative 'miss' despite explaining my gender-neutral title eight times, being told that the contract was 7 months (a lie) and that I wouldn't get the money back (well, I can through court and a complaint to OFTEL) and maybe he could give me a new contract with a great deal.UR
- Location
-
- Location
- Plymouth
- Reviewing
- Virgin Media
- Date
- 2017-02-26
- Comments
-
I got broadband from VM. The sale agent told me that it's a 12 month contract £25 each. He gave me papers with the same information. I asked him in many ways if I had to expect any hidden or other extra charges except £25. He said no, just this, easy as a pie. So what, after 6 months I receive bill £38 and find out that first half year was discounted, and second half is full price. This is disguasting, customer service sent me to each other many times always promising that someone will contact me later but no one did. When I called them, all customer service representatives told me compliment different from each other things. Some were very rude. None let me speak with their manager. And of course My problem wasn't solved. They told that I should have read the contract (noone gave or sent it to me) and bills that come later. But those bills have lots of information written on them, why should I look for smth in them if I am promised fixed price and nothing else. Please be careful when you buy smith from VM as they can lie looking into your eyes. Read the contract inside out and make sure you get exactly what they tell you. You will never prove they are wrong as they are more skilled in it
- Location
-
- Location
- Kent
- Reviewing
- Virgin Media
- Date
- 2014-12-17
- Comments
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HAVEN'T EVEN GOT THE BOX AND THE CUSTOMER SERVICE I RECIEVED WAS APPALING. I phoned up and spoke to Alex who wasn't listening to what I say saying, refused to acknowledge when I spoke and overall treated me like crap and then proceed to hang up on me! I was questioning the price of the package and has found better price for same package and he point blank refused to help! Them phoned up again and got told they couldn't help me what so ever! Been with Virgin Media for less than 12 hours and already the customer service has made me want to cancel my package!!!
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2018-12-06
- Comments
-
Can’t even give one star just because of the customer service! Seriously so bad ! Bad and bad and bad !
I will never ever recommend it to anyone!!!!
Sooooooo poor not the network !!!! The customer service!!!! Learn some respect!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2022-03-19
- Comments
-
Rubbish. Do not even have service yet. Two appointments were never kept. I spent those two days with customer service waiting answering same question many times. Still no resolution. Will contact regulator. Rubbish company, Rubbish customer service and basically rubbish overall. Will try to change provider, but they want me to pay 240 pounds to leave, even though I have not had 1 second of service.
- Location
-
- Location
- Bromley
- Reviewing
- Virgin Media
- Date
- 2016-11-17
- Comments
-
I thought BT was bad HOW WRONG WAS I! I now remember why I left them. I signed up again as I wanted the 200mb only to be told they will come and install in two weeks which is normal. Two weeks came and engineer said an external company needed to come out and install a wire to my house. so rescheduled for another 2 weeks - engineer turned up and told me the wire hadn't been run through to my house so will need to reschedule for another 2 weeks. Again the engineer turned up and said the same thing the first guy had said over a month ago. It has left me speechless at what a joke of an organisation they are.....now been told to wait another 2 weeks, 2 months to install a broadband Virgin ?...surely not - I cancelled immediately and stuck to BT.
AVOID AVOID AVOID!!!!
- Location
-
- Location
- Harrow on the Hill
- Reviewing
- Virgin Media
- Date
- 2022-11-09
- Comments
-
Virgin is just the worse broadband company. I’ve been trying to book an engineer for months and finally got it booked last week for Monday (7th November) and guess what???? I called them on Monday to confirm the visit and they said it wasn’t booked
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-03-15
- Comments
-
Virgin Media clearly doesn't have any respect for Customers, worst Customer Service Experience ever, avoid at all costs... (would rate it 'zero' stars if it was an option)
After confirming 'Yes, Definitely' by an online Customer Service representative (I have screenshots of conversation) a while back that we're guaranteed to have our installation done on one of the 2 dates selected during the order process, we received notification within about 2 days that earliest installation they can do is more than 2 weeks later than selected.
Deciding to still go ahead, my partner scheduled business travels specifically around the installation date, to ensure someone is definitely home to facilitate access etc.
We've been counting down the days for our install scheduled to take place between 1-6pm today at our new flat (with no broadband for over 2 weeks now). We received about 3-4 different text messages confirming the installation details, date, timings, address etc over the last 2 days.
Received a call from the engineer around 12:40 to say they are running behind schedule, just to make me aware, and that they will keep me updated.
6pm came and went, with no contact from the engineer or Virgin Customer Services, so decided to make contact from our side.
After 2 phone calls stating the engineer will be here in 10-15 minutes etc, the third call to their customer services broke a new record of 56 minutes, being transferred from one representative to another (ended up being 5-6 in total, lost count), without them explaining to each other what the call was about and being greeted with 'How can I help you?' each time, having to go through the verification process each time, explaining the issue from the start again to each person, between the install team and customer service team, with no useful outcome, apart from a promise (fingers crossed) we will receive a call back with a reference number we can use as part of the complaints process.
During the very lengthy and frustrating 56 minute call, the engineer called at 6:29pm, saying he'll be here in 30-40 minutes time. It is now 7:33pm at the time writing this, more than an hour after the last phone call from the engineer - still no show, no further contact from the engineer, pitch dark outside - not sure how he plans to do installation works at this hour without disturbing other residents / neighbours, as there is no existing Virgin Media connection at the property...
- Location
-
- Location
- Isleworth
- Reviewing
- Virgin Media
- Date
- 2017-04-30
- Comments
-
I took awhile reading some of these reviews and can whole heartedly conquer with the negatives.
I've been with a few providers and Virgin media has been without hestitation the most unreliable.
Boasting fast internet speeds when performance at times gets worse than the Sky internet service I had back in 2010 (and they were rubbish).
During my time with Virgin it involved praying for the service to be ok. I recall paying to watch the Mayweather vs Paquiao only to have the internet cut off in between missing nearly 4 rounds of boxing. Lately, the internet still cuts out and it's always conveniently been when the customer service lines are closed. It's like I'm paying for a daily fix from an unfaithful wife haha.
When ringing customer service my brother and I like to bet on a few stakes. Estimated time of wait and the number of times they'll juggle us from colleague to colleague. My brother always wins because I'm a nice guy and give people the benefit of the doubt. Wait times have averaged 30+minutes between 3-4 "technicians". They'd provide a fantastic radio service with the choice of playlist while on hold haha.
Bottom line, my experience says stay away. The service is in no comparison to what it was years ago. I'm balding now as no internet meant my work not being done, no work meant no job, no job meant no money, no money meant little nourishment; causing vitamin D deficiency and ultimately hair loss.
Moral of the story ... if you love your hair, hate Virgin Media!
This message was bought to you buy a mobile internet service. Lolol
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2017-07-25
- Comments
-
It's the worst service ever my land line never works clearly that's when it's working and every time I complain I don't get nowhere it's like taking to a brick wall and I've been with out a line for the past two weeks and everyday the promise to fix it in the evening they sent a text it'll be fixed by a.m. and changed to p.m. later and it's been going on more than two weeks now and it's so frustrating!!!! Cus all they do is read a bunch of bs.
- Location
-
- Location
- West London
- Reviewing
- Virgin Media
- Date
- 2018-08-09
- Comments
-
Charging my £40 a month for the 200mbs Package, Line keeps going down and at the moment my speedTest only shows 12MB. The line is very unreliable. Not even a discount offered. I want to leave but I can't till my contract is finished. REALLY BAD SERVICE
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-10-26
- Comments
-
The broadband simply went off. I spent more than one hour with them on the phone and they simply told me to wait one week for the technician to visit my home. The customer service was really dry and unpolite. How awful. I've just decided to leave the company. It's really not fair (not to mention that I spend more than 100 pounds monthly to receive in return such a disrespected treatment).
- Location
-
- Location
- Bexleyheath
- Reviewing
- Virgin Media
- Date
- 2015-08-14
- Comments
-
Absolutely appalling speed! No value for money!
- Location
-
- Location
- London SE20
- Reviewing
- Virgin Media
- Date
- 2017-05-23
- Comments
-
In my area (and others, from reading these reviews) Virgin Media are experiencing 'over utilisation' issues since 03/01/2017 and as a result can only provide speeds of 3mbps in the evenings. They first estimated that this problem would be fixed by March 22nd. Now they estimate 1st June. What is insulting about this is that the refund they offer is ludicrous at £6 / month. This is for a service that costs £36/month. So, for providing 3% of the service in peak times, they expect their customers to still pay 83.33% of the fees. This is their only offer and amounts to a kick in the teeth for their customers. Shameful.
- Location
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- Location
- Southend, Essex
- Reviewing
- Virgin Media
- Date
- 2017-08-16
- Comments
-
Have been with virgin for a good few years now. I have finally scraped the money together to leave them! Phone call after phone call to customer service, noone wanted to help me so they kept passing me onto different representatives. My contract was renewed TWICE without my know how. Internet is very poor here not even able to watch short videos or do any basic browsing. I have had over 5 engineers out in the past 3 months alone, not to mention previous years. Considering I am paying £50+ a month I expect the service I am paying for which I am not yet Im still unable to leave the contract without paying the early leaving fee!
- Location
-
- Location
- Letchworth
- Reviewing
- Virgin Media
- Date
- 2017-10-01
- Comments
-
Continually complaining with no improvement.
Very low broadband speeds compared to what I pay for and tv pixilates
- Location
-
- Location
- Cov
- Reviewing
- Virgin Media
- Date
- 2018-02-05
- Comments
-
Disgusting ****, first their internet is not as fast as they advertise but that's fine because no ones ever is. But they randomly cut off my internet saying i didn't pay my bill, but I did 2 weeks ago? Management must be geniuses.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-09-20
- Comments
-
The staff of Virgin Media were supercilious, patronising and entirely unhelpful.
Virgin Media cancelled my direct debit without informing me. I was not late on payments, I did not have a bounced payment and neither I nor my bank cancelled it. They ultimately accepted that they had cancelled the direct debit.
Then they levied late payment charges on me because I missed a bill payment, and said they would not cancel it as I have a responsibility to check all my bills and ensure the direct debits go out on time. I explained that no one has time to check every bill and confirm it against direct debits, in the same way that no one has time to read every term and condition before they sign up to anything. He agreed but still refused to cancel the late charges.
If anyone had told me they were cancelling the direct debit (in any form of communication) I would have set up a new one.
They have no idea how to retain customer goodwill. This ie explained by their 0.7/10 rating on TrustPilot.
- Location
-
- Location
- liverpool
- Reviewing
- Virgin Media
- Date
- 2016-08-21
- Comments
-
virgin media Broadband is the most unreliable broadband ever.Do not choose virgin for your broadband the speeds are only 10% of what is advertised.Over utilization is the main problem but it does not stop them selling to mugs in these areas.just look at the virgin media community forum and there are hundreds of people complaining about poor speeds.BE WARNED
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2022-01-27
- Comments
-
I have NEVER received the speed that I have been paying for over the months that I have been a Virgin broadband customer - despite paying for a 100mb connection I average approximately 20mb. Connection always drops, and I'm left with constant buffering - watching anything online is full of frustration. Upon informing Virgin, after investigation, I was told that there is no issue and I was left with no option but to put-up and shut-up. I would not be recommending Virgin at all!
- Location
-
- Location
- West Norwood
- Reviewing
- Virgin Media
- Date
- 2023-01-15
- Comments
-
Useless, when the wifi goes down you’re sent on a short loop of ‘help’ which doesn’t get you anywhere and doesn’t give you the option to talk to anyone, terrible service and terrible customer service
- Location
-
- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2020-04-28
- Comments
-
Absolutely pathetic. my advice to people who are tempted to have it installed DON'T if you do install you will regret it...
i was promised 50mb i get 13mb on a good day, Try to contact THEM you will spend at least 40 minutes waiting for an answer, the person who eventually answers will not have a clue make up some excuse and tell you to phone again in 24 hours, you have an option of pressing 1 and they will phone back 3 times i have done this i am still waiting for the call 6 days later.
They genuinely are the WORST COMPANY i have ever had the misfortune to use.
- Location
-
- Location
- Exeter
- Reviewing
- Virgin Media
- Date
- 2023-10-03
- Comments
-
Poorest customers service always issue with
- Location
-
- Location
- Shrewsbury
- Reviewing
- Virgin Media
- Date
- 2024-01-21
- Comments
-
I had a terrible experience with VM.
I recently moved to a new house. I opted for their service and I got very disappointed. I couldn’t reach out to their customer service and I send the cancellation form and kit to the address on the econtract I had with them(which was sent to my mail). I am being forced to pay for the service that I never used. Also I was told their kit was not received on the same address that was given to me. I would not recommend them to anyone. Their services are wack, human resource department and customer service is really terrible. I was told I would be reported for debt and they spoil my credit score. I would be forced to pay for it. I didn’t use the service at all. The kits wasn’t even opened before I rang for cancellation. Some of their customer service representatives have very poor human relation and terrible speaking and understanding skills. Please, I will encourage anyone to go for better broadband service who will put your priority first and ensure you have the value for your money.
If there is zero rating that is what I would’ve given for the terrible experience I have/am having with them.
- Location
-
- Location
- Oxford
- Reviewing
- Virgin Media
- Date
- 2017-04-20
- Comments
-
Avoid at all costs
dreadful customer service that is unapologetic and unrepentant.
we had numerous emails and visits, agreed an installation date and was told to cancel our existing broadband provider for the day after installation, so we did.
received an email 4 days before installation only to be our date was cancelled and we had to wait 8 weeks, after spending an hour on the phone with no apology and speaking to several departments, we eventually cancelled everything, then had to spend another hour to my existing provider to try to reverse the cancellation which we couldn't and had to take a new contract just to keep our broadband active.
Never ever would i use this company again.
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2018-03-08
- Comments
-
This multinational company rips customers off for products that do not even the minimum. I do not live in a bad area with bad reception etc either so that is not the case. I seriously advise against anyone getting both the Television box and the Wifi
- Location
-
- Location
- Hinckley Leicestershire
- Reviewing
- Virgin Media
- Date
- 2015-01-11
- Comments
-
I started out with only praise for VM after endless issues with another major ISP. Now my mood has changed after endless down time with the Broadband connectivity and dial- up speed in the evenings. The customer service facility is the next best thing to useless!
Will this ever be put right? The service status page for my area says "Broadband Good!" Trust me - It's NOT GOOD ! AVOID VIRGIN AT ALL COST! I made a huge mistake signing up with this 3rd rate ISP
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2019-04-23
- Comments
-
Failed to process my cancellation and kept sending bills for 5 months - then passed the "debt" for 5 months' line rental to a debt collection agency! I now have the record of defaulting on my credit file and have been turned down for a phone contract because of this. I've called regularly during the 5 months and am always told that the issue is their fault and it will be sorted out immediately - then next month, I get another bill! At the end of my tether with them and I would strongly advice AGAINST ever using this company!
Unfortunately due to my roommates' previous contract I am now using a Virgin Media service again - even though we bought two lines to cover the 6-room flat and are paying over the odds, our internet still periodically goes down for no reason. (We're in central London.)
Please never use this company - they will steal money, fail to provide service, consistently lie to you on the phone and are very likely to ruin your credit rating as they're unable to process something as simple as a cancellation!
- Location
-
- Location
- stirlingshire
- Reviewing
- Virgin Media
- Date
- 2016-05-25
- Comments
-
Unable to contact virgin as im unable to sign to my account virgin rejects my e mail address yet they send me e mails to me
- Location
-
- Location
- Wakefield
- Reviewing
- Virgin Media
- Date
- 2016-07-19
- Comments
-
I pay a lot of money every month for the privilege of being mid-sold the package I thought I was buying and faults quickly developing on the Internet , obviously not virgins fault! Only for the customer service to fob you off! Wouldn't touch them with a barge pole once I'm out of the contract!! Thiefs!!!
- Location
-
- Location
- Glasgow
- Reviewing
- Virgin Media
- Date
- 2016-09-19
- Comments
-
Trying to resolve and issue or simply get to speak to the right person is like playing cluedo! once they eventually pick up the phone you get passed around 4 different departments until you eventually give up
- Location
-
- Location
- Bournemouth
- Reviewing
- Virgin Media
- Date
- 2023-04-04
- Comments
-
Bloody awful. The broadband goes offline constantly, you need to keep refreshing it. I spent an hour waiting for an actual person to answer, and when they did the put me through to a department that had closed an hour before! It's almost impossible to speak to a human, and their automated service is crap.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-08-30
- Comments
-
I recently had the unfortunate experience of moving my Virgin Media broadband service, and I must say it was nothing short of a nightmare. First and foremost, the lack of communication was astonishing. Charges were applied to my account without any prior notice or explanation. It felt like they were just reaching into my wallet without consent.
Furthermore, the misinformation provided during the process was baffling. I was given incorrect information about the availability of services at my new address, leading to days of delay and confusion. It's frustrating to rely on a service provider that can't get such basic details right.
To make matters worse, my complaint about these issues was mishandled from the start. It felt like they were more interested in deflecting blame than addressing my legitimate concerns. It's disappointing when a company prioritizes profit over customer satisfaction and fails to take responsibility for their mistakes.
Overall, my experience with Virgin Media broadband during this move was nothing short of a customer service disaster. I expected better from a reputable provider, and this ordeal has left me seriously considering alternative options for my broadband needs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.