Virgin Media Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Recent Customer Ratings for Virgin Media

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 7371 customer ratings since 2020-05-17 (Show all time ratings)

Visit Virgin Media   Read our Virgin Media buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,782 Customer Reviews over 95 pages

  • Reviewer
    Location
    Aylesbury
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Don't know why other customers complain about virgin costing so much to contact as they use a free phone service, i have no complaints get 48 - 49mb regularly on a hard wired connection & using wireless it drops due to it changing priorities on the wireless router as hard wired gets main use for ps3. I am very satisfied & problems ( 3 )i've had over the last 10 years have been dealt with promptly. No real complaints other than them insisting on installing the 50mb modem for an extra £35 when i could have done it myself.
  • Reviewer
    Location
    North Shields
    Reviewing
    Virgin Media
    Date
    Comments
    Slowish Speed but good overhaul backup and Virgin keep asking if Im happy with the service but I think I could do better...
  • Reviewer
    Location
    Shropshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Out of 10 meg I get between 7 and 12 depending upon which site I use to do the test and how heavily their websites are loaded. No complaints other than getting an engineer can take 2 -3 days
  • Reviewer
    Location
    Hampshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm on 20meg service and have just tested it with three different speed tests. Lowest was this website at 14meg, other two were 18 meg and 19.5meg.
  • Reviewer
    Location
    Wembley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    3 years running with Virgin and my VPN RDP sessions time out due to extremely poor upload speeds. Lots of calls logged and no fixes from Virgin.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    recently lost Broadband connection. Spent best prt of a day trying to sort this out with a useless number of Virgin staff who were adamant the fault was at the router end which I knew it wan't. Eventually 3 hours later , lost days work it turned out to be a fault at their box causing a very high S/R ratio. This occured on the Tuesday Morning and no engineer available until Friday. I am now unable to work from home having to travel into the office costing me additional travel costs on top of the already lost days productivity and another half day at least on Friday.... Not an appology or anything Awful Customer service....
  • Reviewer
    Location
    Devon
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The Speed is not what I expected it to be and is mostly very slow for a company who has upgraded to give the better speeds they are definatly lagging behind and don't deliver what they promise yet another case of being ripped of by these huge corporations who are only interested in getting their money from our pockets into theirs. Not a very good company at all they are all sharks who promise the earth yet deliver a very poor service.
  • Reviewer
    Location
    Bracknell
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    The only problem is that their antivirus is not available on Win 7 - (Yet)- when it is then this is the only supplier to be with.
  • Reviewer
    Location
    Redditch
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Quite happy with almost 9meg download speed as we are in a rural location. But upload speed is poor by comparison. Luckily we don't do much uploading.
  • Reviewer
    Location
    exeter
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    75 percent of the time im lucky to reach one meg when i pay for ten.they are so inconsistent with the speed i recieve.i ring up the customer service line which costs a bomb,get past talking to a machine finally about to talk to a real person and it cuts out every time like it does it on purpose so you ring up and spend more money.all the swear words in the english language is what i think of this rubbish company.if BT's line installation didnt cost so much id be gone long ago from this company.
  • Reviewer
    Location
    crawley
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    bahhhh. less than 1/4 advertised speed. unacceptable.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Speed is 1/4 of what it should be!
  • Reviewer
    Location
    RUNCORN
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    what customer service?
  • Reviewer
    Location
    Hatfield
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Virgin cable internet in the Hatfield area is terrible and should be avoided at ALL costs, the d/l speed is awful the majority of the time and the ping to london has been in excess of 8 seconds (once) and regularly exceeds 2 seconds. They have sent engineers to rectify the problem who appear to do nothing. In short, go with another supplier, even if it has to be good ol' reliable copper wired.
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    10meg connection. 50kbps after 5pm. Rubbish. I'm thinking of cancelling.
  • Reviewer
    Location
    b
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Reliability poor, Promised upto 20Mb, but still 10Mb. Cust paying more for L package and get same speed as M cust. Indian call centres are a joke. Poor english, lack understanding, read from scripts..... why do they pretend to be called 'David' or 'Simon' ... to make us believe they are in uk? Complete joke.
  • Reviewer
    Location
    stockport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    Average is what I call Virgin Media Broadband. Customer service technical support not that great. whilst reporting a fault they said its been fixed just as my modem went off. they then change their mind and said its a modem fault. I know its not a modem fault (I am a network technician) most of the time the service is stable, a little slower than what I would like. Speed restictions are in place between 5pm and 11pm. when calling them they have automated selection which talks way too much. I would say to anyone thinking of joining them. most of the time its a fair service 80% of the time the other 20% I would say poor but not completey bad.
  • Reviewer
    Location
    blackburn lancashire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    when speaking to a customer adviser you find you are speaking to somebody abroad they dont seem to understand English and after 20 minutes on the phone i gave up
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Brilliant speed and value for money WHEN ITS WORKING! Very unreliable.
  • Reviewer
    Location
    warwickshire
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    supposed to be 20meg download, have not reached that yet in 2 years, very poor ..
  • Reviewer
    Location
    le2 3ga
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      3 stars
    Comments
    slow broadband - I'm on 10mB, not a lot I know, but it shouldn't be this slow.
  • Reviewer
    Location
    west drayton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    not impressed by the speed
  • Reviewer
    Location
    livingston
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      3 stars
    Comments
    it is all about sales with virgin , i have the top 50mb package at 45 pounds on it own and never have had anywher near this speed on avg over 26 weeks my speed was 11mb, virgin unhelpfull staff point out that 50mb is not what was promised at all, it is up to 50, not 50, most expensive but no where near the best, if the drinks industy sold beer in up to a pint but only supplied a pint once in a blue moon no one would buy beer, out and out dishonest
  • Reviewer
    Location
    Kingston,Surrey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    The last couple of months the speed has been consistant but before that it dropped to below 1mb. Oly 1 of the Virgin 'Techs' did any thing but the minimum to help.
  • Reviewer
    Location
    Belfast East
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    I am paying for 20mbps. I struggle to get above 6.6. The Modem was replaced 6 months ago and again its messing around. Customer service is automated system with an average of 45minutes hold listening to brain damaging music. When you get through they want your home wired network pulled apart and the modem plugged in directly.
  • Reviewer
    Location
    Reading
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I get a max of 49.7Mb out of a 50Mb connection. Customer service has also improved significantly since the old NTL days
  • Reviewer
    Location
    South West
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Speed should be (upto) 10 meg. Speed shown after running test 0.0 meg !!! how bad is that.
  • Reviewer
    Location
    totton , southampton
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    Comments
    i pay for 20mbps but only get from 12 to 15mbps and if its peak time only 6 to 10mbps not good or happy :-(
  • Reviewer
    Location
    stoke-on-trent
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The service is appalling
  • Reviewer
    Location
    Harlow
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Good product. Amazingly poor customer service.... and I mean POOR.
  • Reviewer
    Location
    Cholsey
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    Comments
    The service is unreliable. Every couple of months it is unavailable for extended periods i.e. greater than 6 hours. It is almost impossible to speak to anyone in customer services and normally takes at least 10 minutes before you can get through. When you finally get through all they do is book an engineer which is normally not for another 2 or 3 days by which time the problem has often disappeared. Customer services are never able to tell you what the problem is or when it will be resolved.
  • Reviewer
    Location
    coatbridge
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      1 star
    Comments
    just dont seem to be getting any help and have had to take 3 days off work
  • Reviewer
    Location
    Bristol
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    20mp connection. The only time I get the speed I'm paying for is early hours of the morning.
  • Reviewer
    Location
    Washington
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      3 stars
    Comments
    Enquired re slow optical speed. Received a very lenghty email asking me to do various tests including entering DOS. Unbelievable !!! Sent a Email back expressing my disbelief but unsurprisingly I have not received a reply.
  • Reviewer
    Location
    Loughborough
    Reviewing
    Virgin Media
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Having spend countless hours trying to resolve an issue with intermittent broadband connection for more than two months, we eventually got an engineer to confirm that my equipment was not at fault and that there was an outdoor fault somewhere. A temporary cable was installed to bypass a suspect cable under the garden. He arranged for another crew to attend in October to replace the cable for which they are hoping (misguidedly) to dig up the concrete path. They go under the path or not at all and I don't believe the fault is there or the temporary cable would have cured it!
  • Reviewer
    Location
    Belfast
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Existing Virgin Media customer paying twice the price as the new deal for the 10Mb line for a 2Mb line that is constantly 'throttled back' to 1Mb
  • Reviewer
    Location
    stockport
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    i pay for 10mb but get an average of 2.5mb
  • Reviewer
    Location
    derby
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have wasted lots of times calling about the poor speed of my broadband and been promised several times that it would be upgraded but still not done
  • Reviewer
    Location
    Newcastle upon Tyne area
    Reviewing
    Virgin Media
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Happy enough...
  • Reviewer
    Location
    manchester
    Reviewing
    Virgin Media
    Date
    Ratings
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    tried for 3 weeks to get upgrade from 2mg to 10mg,its now 4mg,it seems no mater who i get in touch with no one gives a damn so long as your money is still going into their bank account.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.