4,684 Customer Reviews over 118 pages
-
- Location
- North East
- Reviewing
- Virgin Media
- Date
- 2023-05-16
- Comments
-
Absolutely disgraceful company, avoid at all cost. We have been with them for years and pay well over the odds for a shocking service. They don’t want to keep our custom as they will only offer a £2 per month reduction when we can go elsewhere for less than half the price. Horrid customer service, please do not go to this company.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-10-05
- Comments
-
I would rate at zero stars if possible. Stay away if you value your time, money and sanity.
This company is a complete joke. I was falsely charged due to some internal mistake - fair enough - and they acknowledged this mistake. Great. However this is where the journey begins.
After reaching out OVER and OVER again, each time they admit something went wrong, and confirming to me that a refund has been processed, but it never has. This has been going on since last april (so 6 months now). I have been chasing a simple refund that i am entitled to for over 6 months. Each time i reach out, i am assured that this time it was processed correctly. It has not. This is an ongoing experience, and i am writing this while waiting for yet another wasteful response from virgin.
This company has the most useless, incompetent, joke of a support department that I've ever interacted with.
- Location
-
- Location
- Midlands
- Reviewing
- Virgin Media
- Date
- 2017-09-18
- Comments
-
Dismal. Useless. Took 3 vans and 7 people after 10 calls to set up.
rubbish broadband constantly dropping out in a city
oh and when you leave, they forget to transfer your line, forget to liaise with the other service, go on billing for no service.
AND THEN THEY WANT YOU TO POST THEIR ROUTER BACK (after you've left and hope never to hear their name again)
- Location
-
- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2017-10-16
- Comments
-
Appalling service and attitude. 7 days without broadband and no inclination to apologise, assist or cooperate. Avoid at all costs.
Presume Mr Branson is too busy on Necker to manage this division.
Time to spend some time at your desk sir - the wheels are coming off at VM!
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2018-08-18
- Comments
-
Do not join Virgin Media! They are rude, unhelpful and their service is unreliable.
We have not had broadband for 11 days now and there is no resolution in sight.
We try to get updates on when it will be up and running and they just say they're a major fault with the cable in the area and their engineers are working on it. It's ridiculous. They do not offer us any compensation for the inconvenience or for the fact that we have been forced to buy extra data on our mobiles which is expeditiously expensive.
No broadband means no TV on Demand do we are paying for half a TV service too.
Unless we complain that do not even attempt to refund you for three days with out service even though there aware of the fact they're charging you for a service you're not receiving.
Many of our home's appliances run off wifi, our home alarm, sump pump alarm, doorr bell you name a few. It's not on!
We are trapped with Virgin in a contract for 12 months. We are continuously having problems with their services. They even have an automated voice message when you call their phone line apologising for the fault in your area - more lies as sometimes there isn't a fault, sometimes they've just over charged us or put fees on which we are told would not be applied. I hate to think how many customers get ripped off because they do not have time to go through their bill and just trust trust that they're being charged correctly.
Please choose another company. One that values their customers and one that provides a service and doesn't just charge for it even when it's down half the time.
- Location
-
- Location
- East London
- Reviewing
- Virgin Media
- Date
- 2015-10-16
- Comments
-
Don't use a VOIP with Virgin
Don't upload with Virgin
Don't game with Virgin,
Don't bother contacting customer service with virgin
Don't use their woeful forum for "advice"
And never bother asking for an engineer to fix something they've messed up.
Stay away from them as an ISP. Utterly horrid service.
- Location
-
- Location
- Orpington
- Reviewing
- Virgin Media
- Date
- 2015-12-13
- Comments
-
Where do I start broadband well they are always improving the service which is there reasoning behind the fact that it's is slow and very limited service. Avoid avoid avoid do not give them the time of day if you expect to get a service you pay for as you would get more return on your money by throwing it down a drain
- Location
-
- Location
- Swansea
- Reviewing
- Virgin Media
- Date
- 2019-03-18
- Comments
-
Terrible customer service. I rang to discuss my terrible speed. 20mb download and 2mb upload. The lady told me this is fine and if i dont like it to go with bt. Safe to say i will be taking her advice. Never ho with virgin. Terrible terrible terrible
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-07-21
- Comments
-
I don’t think I should give 1 stars they don’t deserve it.
I cancelled my direct debit I don’t care if my credit score gets affected I will contact my bank and explain why I am sure my bank will understand thru know me for 30 years never missed a payment good luck doggy media.
- Location
-
- Location
- nottingham
- Reviewing
- Virgin Media
- Date
- 2019-11-27
- Comments
-
Awful customer service, the call centre is the worst they are always mumbling, so rude and no clue what to do. Total wind up merchants. The service has an outage every other month, usually when it has been raining what a joke. Please get UK only call centres, what a waste of money repeatedly calling to get one person who can actually help me.
- Location
-
- Location
- North Shields
- Reviewing
- Virgin Media
- Date
- 2023-01-26
- Comments
-
Left Virgin. Due to CS behaviour. Speed of Broadband. Absolutely awful
- Location
-
- Location
- North London
- Reviewing
- Virgin Media
- Date
- 2023-03-07
- Comments
-
I recently booked an engineer to move a cable from one room to another room in the same house. Later the agent I spoke to changed my package and charged me extra. I was sent a bill of £150 to pay. I called virgin media several times and spoke to four people to explain I did not change the package and they all apologised and promised to correct the mistake. I for almost 2 months nothing was done and virgin media kept putting extra charges for late payment. I tried calling and they limited my access on the phone to speak to an agent. I raised a complaints on their website and the response I got is to pay the amount I owe. This company is a cheat and abuse customers. VIRGIN MEDIA MUST GO
- Location
-
- Location
- Amersham
- Reviewing
- Virgin Media
- Date
- 2017-07-16
- Comments
-
After being with Sky for 3 years (brilliant breadband service) I have now moved home and decided to go with Virgin (the only option). I am absolutely regretting it. I ordered it online, some how got cancelled (I had order confirmation), I was over the phone for literally for hours with 5 different people, who could not resolve the issue. After speaking to my wife I had place another order via its website, delivery date got pushed out and they did a hard credit check on me which messed up my score, also their attitude over the phone is "what do you want me to do". Absolutely horrible service and I have not even begun receiving the actual service. I would never have gone with them If I had another option.
- Location
-
- Location
- Richmond
- Reviewing
- Virgin Media
- Date
- 2013-10-14
- Comments
-
Customer service useless after hours and hours waiting for them to answer your phone . Awful broadband speed , at least once a week for a couple of hours disconnect , landline disconnect at least 3 times during 11 months and this time they told me they can't ask their manager to talk to me because it is the last month of my contract !!It what it means ??!
- Location
-
- Location
- leeds 11
- Reviewing
- Virgin Media
- Date
- 2016-01-29
- Comments
-
Very very disappointed. We had sales person visit our property on 15th January, to be installed today 29th January. Booked day off work. Received email 1 week ago with 7 day countdown until installation. Appointment was from 8-1pm, I rang the sales agent at 11pm who informed me they would be ontime, but can run upto 20 minutes late but that is unusual. I waited until 1pm then rang, spoke to agent who informed me that it was recognised on 23rd January that due to cable issue it would be another 4-6 weeks. We had no notification whatsoever. Extremely annoyed and very disappointed, due to lack of communication it was not a good start therefore cancelled the lot.
- Location
-
- Location
- Dulwich
- Reviewing
- Virgin Media
- Date
- 2016-05-06
- Comments
-
I'm paying £29/month for a claimed 30mb/s. I generally have 10mb/s download speed. It frequently cuts out. It is not possible to work from home with virgin, too unreliable.
The customer service is polite but poor. After many expensive phone calls they rarely fix the problem.
Was going to switch but was told I'd have a free upgrade to 70mb/s by the end of April 16. This was a lie. Now Nov16-Q117.
This is costing me £50/week and time with my baby daughter as I can no longer work from home. Thanks Virgin media, actually worse than your trains!!!
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2016-08-03
- Comments
-
A shame 0 stars isn't an option. Our experiences with virgin media have been without fail truly shameful. I remain completely amazed that they appear online to rate well as our personal experience is as far to the opposite as is possible. We ordered internet and on order were told we would have internet in 10 days. Three months later after endless chasing and hassle we gave up. At every point we were informed we'd have internet in a week or two only for virgin to fail to provide. Quite simply the worst customer service experience of my life. If we'd had any other option for a provider we'd have stopped trying far earlier. I work for a software house and can't work from home without good internet. In the end I decided it was less stressful to commute until we could move house than to keep dealing with virgin media.
- Location
-
- Location
- Leamington Spa
- Reviewing
- Virgin Media
- Date
- 2016-12-16
- Comments
-
Installer left over 6 feet of excess cable tucked under neighbours fence, it took about a month to get this fixed by cutting the excess out and burying the joint.
Broadband speed are so slow that speedtest.net times out. Customer service have tried to sort it out but all attempts have failed,
last week we had a technician visit, speed great when he left but over the week it has dropped back down to rubbish speeds, today it was 12Mbs. I won't be renewing my contract, think before you buy. If I could give zero rating I would.
- Location
-
- Location
- North London
- Reviewing
- Virgin Media
- Date
- 2023-03-07
- Comments
-
I recently booked an engineer to move a cable from one room to another room in the same house. Later the agent I spoke to changed my package and charged me extra. I was sent a bill of £150 to pay. I called virgin media several times and spoke to (Mia, Michel, Zia, Gulusheer) to explain I did not change the package and they all apologised and promised to correct the mistake. I for almost 2 months nothing was done and virgin media kept putting extra charges for late payment. I tried calling and they limited my access on the phone to speak to an agent. I raised a complaints on their website and the response I got is to pay the amount I owe. This company is a cheat and abuse customers. VIRGIN MEDIA MUST GO
- Location
-
- Location
- London, United Kingdom
- Reviewing
- Virgin Media
- Date
- 2017-04-03
- Comments
-
I had and awful experience dealing with Virgin Media these days. We were supposed to have Internet on the 1st of April 2017 but they didn't come. And finally we succeeded to reach them today Monday 03rd of April but they told us they will come the 15th : in TWO WEEKS. Considering they already charged us for internet i think it's unacceptable to have internet in two weeks. We are professionnals and we really need internet to work. We were supposed to have it days ago ! It's incredible what is happening. Really disappointed by the service on the phone with robots not even real people who can think and find a solution to the problem. I don't recommend at all, RUN !!
- Location
-
- Location
- Seabrook Kent
- Reviewing
- Virgin Media
- Date
- 2017-07-11
- Comments
-
Been complaining for months about the
internet service from, can't remember the last evening that we could watch a programme without in buffering. Paying £50.31p for vivid 150 optical fibre which should mean 150mbs been get 1.80 or 1.67 or 4.93 etc. But it's nothing to do with their service everytime they check it they say it's fine. NOT FIT FOR PURPOSE!!
- Location
-
- Location
- Greater London
- Reviewing
- Virgin Media
- Date
- 2017-12-01
- Comments
-
DO NOT GET INTERNET FROM THEM. YOU WILL BE DISAPPOINTED.
I have purchased the highest Broadband speed package 300MB/s (Fiber Optic to the home) on 17/11/2017.
First 2 days was working fine. Then, every morning I would get about 20Mb/s download speeds. This is the second time I am trying my chances with Virgin Media.
2 years back I had a similar situation as I was with Virgin Media and I found myself calling them almost weekly to fix my internet.
My opinion: Poor service, unreliable. What is advertised on the internet it's a bunch of lies.
I would give them 0 stars if I could.
Hope this helps you guys reconsider opening a contract with this company.
- Location
-
- Location
- Reviewing
- Virgin Media
- Date
- 2018-02-09
- Comments
-
Didn’t show when they said they would install cost mrs days work no txt or call to say they weren’t bothering to come when I told them they couldn’t care less about it (very rude) don’t know if we will stay with them
- Location
-
- Location
- Shoreham-by-Sea
- Reviewing
- Virgin Media
- Date
- 2021-01-10
- Comments
-
Have never got anywhere near the 100 MPs I'm paying for:-currently 12 to 17Mps download,i.e.only about twice what an old dial up phone line would give. Frequent total failure of internet causing warning messages from my security cameras to be sent that they're offline. Slow speeds also mean Zoom meetings almost unusable at times due to screen freeze and loss of audio. Useless is too mild a term to use about them.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2021-02-20
- Comments
-
Awful company do not go with them. The internet speed was OK on moving to a new house though regularly went up and down. They fraudulently attempted to place me on a 12 month fixed term contract without consent, when they lost at arbitration and were instructed to apologise and pay me compensation they did not comply and now 4 months after that ruling I'm going to have to ring Ofcom and have a default account on my credit score even though Virgin owe me money in compensation not the other way round. They are terrible, their customer service representatives have flat out lied to me multiple times. Don't deal with them, they're terrible.
- Location
-
- Location
- Harrow
- Reviewing
- Virgin Media
- Date
- 2015-08-22
- Comments
-
Worst service ever. Keeps disconnecting, you can't work and slow as hell sometimes. Stay AWAY from virgin media , and I propose all of you just move away from their service and I do hope they don't get another customer ever, because they don't deserve it.
When the internet is working is working at below advertised speed , and then more then once hangs up. I reinstalled the windows operating system. Still same problem.
- Location
-
- Location
- doncaster
- Reviewing
- Virgin Media
- Date
- 2016-03-18
- Comments
-
paid them for 6 months and been getting 2mb when i should be at 50 or atleast half virgin sucks
- Location
-
- Location
- Manchester
- Reviewing
- Virgin Media
- Date
- 2020-02-04
- Comments
-
I made bad decision getting virgin media, since I had this contract the wifi have barely worked, everytime I have informed virginmedia they have blamed the others never got any correct answer, rude staff majority of them doesn't have a clue about company. Today I received an email that I've been charged extra for company's new upgrade which I was not informed before it got changed such a rubbish company. Give your staff training.. waiting desperately for the contract to finish so I can go back with SKY ..
- Location
-
- Location
- Chelsea
- Reviewing
- Virgin Media
- Date
- 2020-06-15
- Comments
-
Do not get virgin media no matter how attractive the package.
WiFi is so intermittent and when it does work it is unbearably slow. Have been trying to work from home and have had to spend a fortune on mobile data because my WiFi will not working.
Issues are not resolved in given timeframes and customer service offer little to no support or effort to resolve.
Refuse to let me out of the contract without a massive ending fee despite being unable to service my area properly.
Borderline fraudulent behaviour STAY AWAY
- Location
-
- Location
- Blackwater, Surrey
- Reviewing
- Virgin Media
- Date
- 2017-07-11
- Comments
-
If there was an option to give zero stars I would!
Broadband claims are disgustingly inaccurate. I am currently on 100mbps with Virgin however I often receive less than 1mbps and I have multiple speed test results to prove it. Virgin themselves seem to do nothing but read a few lines from their script giving customers the poor excuse that 'its peak times' 'network traffic' etc etc.. I have speed results of less than 1mbps from all hours of all days in the week. Virgin was also recently on BBC's watchdog for false speed claims. Avoid at all cost! I have since moved to BT who offer lower max speeds however I reached those speeds with much greater frequency.
- Location
-
- Location
- Reigate surrey
- Reviewing
- Virgin Media
- Date
- 2017-09-13
- Comments
-
I did call to cancel my contract and they didn't want to do it. They forced me to stay another month with they. Very unprofessional staff. They did hang up the phone on me
Do not use them!!!!! They are really bad
- Location
-
- Location
- Derbyshire
- Reviewing
- Virgin Media
- Date
- 2018-05-10
- Comments
-
Hopeless from start to finish. Avoid them at all costs. Difficult to imagine anything worse.
Fitters came to install cable in the dark with a shovel. Couldn’t see what they were doing, couldn’t dig the hard round so cable ended up on surface of drivebeing run over by cars. Speed varies between 110mps and zero. Often cannot get on broadband at all, phone doesn’t work, have had to restart the tv box on numerous occasions. When you dial for service the computerised systems say all OK. Very difficult to talk to a human being. When you do they don’t all back. I’ve had my problems for 6 months since installation and it’s getting worse. Try BT or SKY. I’ve had them both and they were both better. Virgin are an unmitigated disaster with no service organisation.
- Location
-
- Location
- Birmingham
- Reviewing
- Virgin Media
- Date
- 2016-01-29
- Comments
-
Having placed an order for 100Mbswith Virgin Media in November 2015, two attempts were made to install the service. But, on both occasions, the cable in the road had not been puti in! It seems Virgin's internal communications are non existent! As for customer service? No one has ever called me to apologise, and I am always required to call them!
- Location
-
- Location
- Leicester
- Reviewing
- Virgin Media
- Date
- 2019-03-07
- Comments
-
The worst broadband service provider ever, promised the world said they were miles better than BT and were they hell!!!! shocking customer service of call centres in India, they have one common phrase just reboot your hub box!!! 3 months I have had intermittent broadband not to say the money I have lost from my business having to work from home, and the hrs and hrs of time of the phone.
Richard Branson you proclaim to be a genuine entrepreneur wanting to give to the public but all you do is dupe people in thinking that Virgin are something extraordinary in fact they are a fraud.
My biggest mistake and regret was to leave BT, I would pay that bit extra in order to get the service as they promise.
- Location
-
- Location
- Blackpool
- Reviewing
- Virgin Media
- Date
- 2019-04-12
- Comments
-
After spending a full year with Virgin Mobile/Media/Broadband & paying for 100mb (which we did not receive for 1 year!!!) Finally, an engineer, who has been with Virgin for over 20 years & another engineer have got my husband & myself the signal we should have been receiving from day 1!!! Everytime we phoned Virgin to ask for help we were always told our broadband was running fine, when clearly it wasn't!!! Virgin make it almost an impossibility to leave them!!! When I received my first mobile phone bill there was an extra charge of £100:00!!! After several phone calls to Virgin, they finally agreed a member of staff from there Blackpool store had added a Smart Phone onto my account without my knowledge!!! I was given a £100:00 refund & 3 months of no bills but tbh, this should have been taken to the Police, fraud is a serious crime but as per usual Virgin manage to keep everything "In House," shall we say!!! Before I finish, I must say a "Huge Thank you" to Steven & Sean the Virgin engineers who actually know what they are doing...
it's only taken 1 year after all!!!
- Location
-
- Location
- Swindon
- Reviewing
- Virgin Media
- Date
- 2022-06-01
- Comments
-
Absolutely terrible customer service for the entire time I'm with them (including disregarding several complaints). Then when I left them they overcharged me by two days.
- Location
-
- Location
- South Shields
- Reviewing
- Virgin Media
- Date
- 2023-04-08
- Comments
-
3 weeks after install, it started disconnecting. 1st engineer didn't show, 2nd engineer did show, but lied and after 45 mins in my house, said I wasn't in. 3rd engineer thought he'd fixed it, 4th engineer didn't believe there was an issue, 5th engineer cancelled call-out and said nothing. Nearly 6000 router disconnects in 10 weeks. Retentions called after I left contract and promised an engineer.... who didn't show. 7 hours on the phone to them. Now I'm taking them to court..... unless they read this and suddenly fix it.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2023-09-01
- Comments
-
I live on Camberwell Grove, SE5 , in South East London. Service from Virgin has been on a downward trend over the past 12 months. Since 4th August 2023 broadband service has either down completely for periods of 48 hrs, or at best, intermittent over the day. Yesterday it went down for nearly four hours. Since I logged the first issue on 4/08, I have received multiple updates with the 'fix date' constantly pushed back. Originally this was to be fixed on 7th August, now the fix date is 11th SEPTEMBER. It is impossible to get through to someone to register a complaint. I was on the phone for nearly two hours today, and still no resolution. They ignore the emails, online chat bot requests and phone calls for assistance. Virgin Media offer TERRIBLE value for money. We have paid thousands of pounds in bills to them and get nothing in return. Very frustrating and infuriating service provider to deal with. I will be switching provider.
- Location
-
- Location
- London
- Reviewing
- Virgin Media
- Date
- 2020-10-07
- Comments
-
Has been with virgin for years, which was ok before we switch to a new broadband contract from April, 20. The speed was no where close to the package offered 100mb as claimed and drop off a few times a day.. As we are a small family and managed to coped with it. However, since the beginning of the beginning of August, 2020, we hardly have any service which were constantly dropped off, up to ten times an hour and extremely low speed, couldn’t watch a video clip without waiting for uploading from time to time. Our online meetings and lessons were completely messed up. The whole situation got to unbearable and even worse from the end of Sep, the broadband service is completely lost, we are relying on our limited mobile datas. During the 2 and half months, I tried to call them nearly a hundred times but only got one out of t3n gone through after between 30-90 mins waiting......I have done the self test numerous times, online fixes numerous times, it always going in the circle ⭕️ to aske you to do the same test again and again, stated it’s intermittent problems. Its actually not true since the beginning of the Sep, which was like disconnected every few minutes automatically throughout a day.. We couldn’t even open up a website for 5 mins..... then completely dead two weeks ago. They carry on taking Booked 6 engineers appointments and 4 turned up and problems have not sorted. Made complaints three times and promised call me back in 24 hours, 48 hours, 72 hours but never happened. I told him that it’s virgin’s fault to force us to leave as we cannot do online study and work without the broadband service. Virgin has charged me for the services haven’t provided. I ask for the refund of the two months payments August and Sep, they didn’t agree, so I have no choice but choose to leave virgin as we cannot just wait in vain god knows how long it will take to get it back to work. After two hand half month waiting and forth nd back with the inaccessible customer service, I have lost the faith in them. Managed called in today to ask to cancel the service, the guy threaten me with £144 earlier leaving fee. They cannot just carry on business like this! Stay away from virgin!
- Location
-
- Location
- Jones
- Reviewing
- Virgin Media
- Date
- 2014-11-27
- Comments
-
I've got to say Virgin, you guys are absolute con artists with deceiving selling tactics and who clearly want to squeeze every penny out of every service you provide. My parents had been loyal Sky customers for years (9 in fact) and mistakenly thought that loyalty paid dividends. Which most savvy consumers know, when you aren’t getting what you paid for, you go to an alternative provider who can offer you better for either the same price or preferably cheaper. When Sky broadband wasn’t providing the service they were paying, i looked into a better alternative for them. Virgin, as it happened, at been inundating them via the post for some time to try and sway their hand, My step father who was dubious to change as they enjoyed all the comforts of Sky TV and the calls to Australia (where myself and fiancée live) which Sky offered at a good rate, wanted to see whether Virgin could offer them something. My parents had the full package with Sky - TV/Broadband/Phone etc and although it was the broadband they were mainly unhappy with, listened to what Virgin had to offer. For a few weeks, telephone calls went back and forth with Virgin, the sales advisor very keen to get my parents on aboard and eventually agreed to match what my parents were paying at Sky and promised that EVERYTHING my parents had with Sky, they would get with Virgin (apart from Sky Atlantic but that was fine) As they were changing for fibre-optic, they thought this was a good deal to change over from Sky so decided to give it a try, bearing in mind my parents are very old school and hate chopping and changing. Fast forward to this week. They had a friendly Virgin chap come round and set everything all up for them in a few hours and my parents seemed fairly pleased with the easy transition. That was, however, until they decided to watch TV and noticed they weren’t able to access the Sky Sports and Movie HD channels which they of course found strange as they were promised by the Virgin Sales Advisor that my parents would get EVERYTHING that they had with Sky. Needless to say, my parents rang Virgin to query this and would you believe the audacity of the person on the phone who said that my parents would have to pay an extra £7 per month for the Sky movies and sport HD Channels(!!!) Of course, my step father who had to be convinced to change in the first place was both shocked and angry at this. The unsympathetic cancellations advisor or whatever they wish to call themselves, in a very patronising manner said that 'on this occasion, we will waiver the extra £7 per month for 12 months' as if this was a gesture of good will even though my step father thoroughly explained he had been mis-sold the package. My parents eventually got what was promised and were able to get the HD channels. The next day, my parents noticed that when they were getting incoming calls the caller ID was coming up as 'External Caller' which they have never seen before so decided to call Virgin again to find out whether this was their doing as they couldn’t see the number or their phone, guess what? Virgin said 'To have that facility you need to pay an extra £2.25 per month'! Now, you could be reading this thinking, its only £7 and £2.25 but when you put that on top of what you are already paying and when you have completely changed everything from another provider on the promise and guarantee that everything would stay the same, you feel conned and mis-sold. Virgin, your selling tactics and customer service come under real scrutiny with this and because of this, you have lost what would potentially be a loyal customer (providing you gave the service which was promised) now as they are in their 14 day cooling off period, i am now helping them look for another provider. Thank you for teaching us a hard lesson that dont expect to receive what you are promised, will be delivered. Note to all potential Virgin customers. Make sure you know what you are paying for, even though they promise to 'Match' whatever you were paying before. I will be posting this on other review sites and considering contacting the financial ombudsman to save anyone else going through the hassle you have given to my parents.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.