Vodafone Home Broadband Reviews

Shocking speeds. Promised 70mbps on the package, apparently shouldn't go below 50mpbs currently getting 3.53mbps WIFI (speedtest). I am 1m away from my router. My 3G is faster than their internet. Plex Server buffers local files that is how slow this is. When I was with Plusnet, never dropped below 60mpbs on WIFI. Leaving for Virgin.

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  1 star

Really bad customer service. After upgrading my broadband package to 'Superfast 2' I was sent the new router which was faulty and I have been waiting for the new router for over two months and still haven't received it despite making over 10 phone calls spending over 10 hours over the phone, repeating everything over and over again.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  2 stars

Vodafone cancelled my account very poor customer services poor broadband and not reaching broadband speeds I was suppose to go live with them on the 20th of November in the words of steps a total Tragedy don't trust Vodafone for your home phone or broadband they are totally untrustworthy and they don't stick to the contract that they have agreed with you Avoid this network unless you want to be ripped off with high bills I will be reporting this company to trading standards and ofcom.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I have just upgradee to Superfast 2. The download speed is on average 71 and upload 18. Vodafone have always been very helpful over the phone and in the local outlet. For a total price of £23 + £5 for unlimited phone calls. Extremely happy with the service.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Absolutely appalling customer service - hours spent trying to get through then nobody can help ? really crap unaccountable system with appalling speed will definitely never do anything with Vodafone ever again !

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Our broadband with Vodafone has been average at best. Even though we were guaranteed 40mbps it drops out just watching catch up tv.
Customer service is really appalling. I've made a formal complaint and asked to be called back but nothing from them.Try calling them and all you'll get is " Sorry for the delay We're really busy right now".

Just awful.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

The service I am receiving with Vodafone is abysmal.

The speeds we were guaranteed are 75mbps down.
Initially we got 60mbps down 16 up, but after a day, that dropped to 30mbps down 16mbps up, then after another day it dropped to 16 down 8 up, then to 8 down 4 up, then to 4 down, 2 up. The speeds we are currently getting are 1mbps down, 2mbps up over Ethernet and 2kbps down 32kbps up over WiFi.

Upon contacting customer service we were told that the issue is that Open Reach is limited to 15mbps which is absolutely a lie as we were getting 60mbps previously and 40mbps on BT less than 3 days prior.

While the broadband is more reliable than what we were getting with BT, where it would go down mid-day for seemingly no reason, I feel that giving it any more than 1 star for this would be giving Vodafone more credit than they deserve because of all other ways they suck.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

My DSL connection drops regularly,whicheans no internet at all several times per day. Vodafone support advise me this is down to the network in my area, and nothing can be done. So I'm now trapped in a contract with them for a service they can't provide reliably. Customer service is appalling, they don't do anything at all to help despite dozens of phone calls. Do not use Vodafone if you want a reliable service.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  2 stars

Avoid at all costs. I signed up for the £23pcm super fast 2 Broadband deal promising 55mb minimum speeds but should be getting about 70mb. Line installed by open reach engineer, he confirmed I should get about 80mb based upon distance to the cabinet (less than 100m) which has fibre to it. On the day of installation I was receiving 50mb and told that this would improve as my signal stabilised over the next couple of weeks. Return from a short break to find DL speed had dropped to 5mb, via ethernet cable and using there preferred speed tester. This is apparently due to too many users in my area and Vodafone not having enough bandwidth. Cancelled within 30 days for a full refund which I have yet to receive. Despite hub being returned and signed for by Vodafone email received today stating it hadn't been received and that I would owe them £99 if not returned in 16 days. Absolute joke of a company with horrendous customer service. Hours spent on the phone trying to sort out numerous problems to no avail. As they say, you get what you pay for. Back to VM for me!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

After being a customer for over 2 years I renewed my contract so I could get a better price. After 3 failed attempts and 6 hours (in total)on the phone somebody who actually knew what was going on arranged it. Said they can to cancel my existing line and provision a new one. There would be no downtime as the cancelation would happen on the 2nd of Dec and the new connection will be ready by the 19th Nov. Woke up this morning to find zero connectivity. After 2 hours more on the phone I've been told they cancelled by existing contract last night early and I have to wait until the 19th for the new one to kick in. I work from home and have terrible 3g/4g signal so creating a hotspot is really not possible. I'm totally screwed - thanks VF - way to treat a loyal customer.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  5 stars
• Reliability
  5 stars

I don't usually review anything, but I Vodafone have driven me to this. 6 Months into the contract I can't wait to get out, the router needs rebooting weekly, service often drops out and the speed is 16mbps vs 24mbps I had with BT. The router is garbage compared to BT's with short wi-fi range and customer service just tell you to reboot, no more help than that is ever offered. It will cost me a couple of quid more but I'll be straight back to BT in 6 months.

• Satisfaction
  2 stars
• Customer Service
  3 stars
• Speed
  2 stars
• Reliability
  1 star

Without doubt the worst customer service I've ever experienced thst on top of them not being able to deliver a router in time for activation and I'm still waiting for a router after hours and hours on the phone and will not get my router till two weeks after activation if I'm lucky....the customer service mock you and play sill y games as they just dont care they really don't...you have been warned

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Connection constantly dropping cannot use WiFi for Internet calling. Tried contacting customer service as Internet not working for a week, live chat for half an hour then no longer able to reply to questions as no text box on page. £20 a month better maybe to spend a bit more. Definately will be be looking for new provider when contract needs renewal

• Satisfaction
  2 stars
• Customer Service
  2 stars
• Speed
  3 stars
• Reliability
  1 star

The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

AVOID AVOID !!Swapped over twelve months ago and since had shocking slow speeds , constant dropping , Spent hours on the phone to cust service to only get a different person each time having to go through same problems again , promise of engineers , told line fault then told no fault.
I urge you for your own sanity do not join them I thought big company how can I go wrong! def should have read reviews and checked FB out makes great reading on a daily basis.
Thankfully I leave them today , go to anyone but them if you do at your own peril !!! you have been warned !!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment

• Satisfaction
  1 star
• Customer Service
  3 stars
• Speed
  1 star
• Reliability
  1 star

I am glad I didnt listen to all the negative reviews I was a little worried after I signed up but had my broadband 2 weeks now and its been very reliable and stable faster than the NOW TV broadband it replaced but just a bit slower than the BT broadband I had before that but so much cheaper even better price too as I have Vodafone Mobile. I got the superfast 2 which syncs at 42 but I expect that as im not close to the exchange i got 38 with Nowtv and 48 with BT for reference.

• Satisfaction
  5 stars
• Customer Service
  4 stars
• Speed
  5 stars
• Reliability
  5 stars

Don't believe the bull about guaranteed speed. I am supposed to get 25mps but lucky if I get 12mps. Try to get the discount added and they have only ever done it once in 11 months. I live about 20 meters from the exchange too. so far taken 2 hours to download 3gig of game. Utter rubbish this lot. AVOID

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  1 star

Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky

• Customer Service
  4 stars

Constantly disconnects. Impossible to watch iPlayer or itv hub. Was with virgin for 23yrs - changed for the price but useless will go back asap.

• Satisfaction
  2 stars
• Customer Service
  3 stars
• Speed
  2 stars
• Reliability
  1 star

I asked for my router to be placed upstairs but engineer insisted I would get a good signal in all areas and put it downstairs. Always strong downstairs and weak upstairs. Am now changing provider as no effort to resolve this from Vodafone.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

This broadband is the most useless thing i have ever experienced. I live in the country side so my internet speed it anywhere from 8mbps to 15mbps so not great. However this isn't the issue as it is the same for most providers, the issue is that their router is god awful. I have had issues since day 1 where the router would disconnect from the internet for no reason. after a lot of telephone calls and new routers we were informed by Vodafone that our router disconnects from the internet after it has done a certain amount of downloads. I may be wrong but isn't it its job to download to receive downloads and uploads. So their router decides to STOP WORKING WHEN IT DECIDES IT HAS HAD ENOUGH. They had no way to fix this. NEVER USE THEM! To be honest they don't deserve any stars at all but unfortunately that isn't an option.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  1 star

I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.

• Satisfaction
  1 star
• Customer Service
  1 star

Most reviews follow bad expeiences but ours has been fine. BT piromised and charged for fast fibre to the nearest cabinet. We were horrified to find the real speed. Vodafone have improved the speed to the best we can ever get out in the sticks. Smooth change over and a bit faster. It is half the price!
Overall pleased with the change and improved value for money. New design router is smart and capable.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Terrible service. Poor supply and terrible customer service- staff nice, but system is terrible. You have to solve your own problems!!!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Don't go for Vodafone for broadband. The service is patchy and unreliable and the customer experience is just horrendous.

We moved house just over a month ago. When researching what broadband was on offer and how much it would cost, Vodafone looked too good to be true. Unfortunately it turns out there is a reason for that. The service is unreliable, which makes it impossible to work from home, fill in a form, or basically do anything that requires the internet being on for more than 10 minutes at a time.

Absolutely shocking customer service - the worst I've experienced. From the first issue, we tried to contact Vodafone through an assortment of channels - including customer service line (where each time we had to queue for an hour before speaking to anyone), Twitter (where we were totally ignored) and through the official online complaint form (and even this was totally ignored).

When we have got through to someone on the phone, despite being polite they have not been able to explain why we are having such issues. A couple of them got us to try a few things and said "that should be fixed for you now" or "it'll be working again in four to five days" but sadly, we have continued to experience the same problems for weeks.

If I could rewind the clock, we definitely would have chosen for a more expensive provider with better customer service and more reliable broadband. This wasn't worth saving a few pennies.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  2 stars

Try to avoid Vodafone. They are running the most shambling awful customer service.
Try lie a lot . One you sign with Vodaphone, you end up spending your precious time , shouting at Vodaphone for every problem they cause to you . Overcharged, wring payment, faulty router , and empty promises.
Their Egypt Centre is garbage. They only fool you With charming conversation but do nothing .

Took over a month from my go live date to actually be able to get online. Complaints made regarding this were ignored. When I was finally able to contact someone I had to run a script on one of my devices to be able to connect. No refund, or even an apology, was offered for the month of service paid for that I didn't receive.

Now it turns out that that script restricts what I can access online even when I'm not connected via their service - who knows what tracking cap is running too. And the page to change these restrictions - permanently down for maintenance.

If you want to pay for an ISP but not have one. Or like to have strict controls like some 90s workplace applied to your usage, then Vodafoney are your guys. Otherwise, pay a few quid more and go with some a service operated by some at least vaguely competent grown ups.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  1 star

Avoid Vodafone like the plague. They have shockingly poor customer service and slow, very unreliable broadband. Hate the fact that I'm stuck in a 18 month contract and cannot wait for it to end. Would give them ZERO stars if I could!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

VF have been fine, right up to the point when I moved house. Gave them as much notice as possible....that is, I told them as soon as I had a completion date and I was given an activation date for the new property. On the date given I gave them a call only to find out that clearly the concept of someone moving house was too difficult for them to grasp, and rather than move my broadband they cancelled my entire contract. 4 departments and one hour later I was told the only thing they could do was to start a new contract, which they wouldn't rush through or compensate me for the errors on their part. So, off to another provider, thanks for nothing Vodafone

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  4 stars

Vodafone Broadband has been brilliant in the Highlands, they are far more stable an internet provider than my previous provider (John Lewis & Plus-net) - I always get my advertised speeds and the connection is stable which is good in comparison to John Lewis who unfortunately used artificial bandwidth throttling.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Worst isp ever. Broadband stutters so no good for on line gamers. When we changed to another isp after a week they are still demanding payment two months later. They can't access information on their internal systems to show any relevant dates. After calling to complain they use a pop up app on my mobile to scan and take a picture of the letter they had sent to me, to prove that we had terminated within the required time period. Totally inept.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  2 stars

appalling, all the negative reviews are true, wish id believed them, openreach engineer also lied about not being able to get in my house if hed turned up he would have got in, customer non service the worst ive ever dealt with bunch of liars, luckily im cncelling with them before i even get connected PEOPLE READ THE NEGATIVES AND BELIEVE THEM, THEY ARE ALL TRUE

VF have been appalling. Connected BB 2 weeks late (they blamed Openreach). Supplied a router that hadn't been properly configured. And one week after activation, fastest Wifi I can get is 7 Mbps. Would give zero stars if I could. I am exercising my cooling off rights and switching away.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I helped my mother switch from EE to Voda home and broadband last year. She is elderly and depends primarily on the phone for emergency/doctor services the line also supports a connection to a emergency response/panic system.
She also relies on the internet for comms. with family and friends.

First few months were fine, broadband speed we measured to be on point and it was fairly reliable with the odd dropout. A month ago we got a dead line and broadband which I reported as a level 1 user via online chat which the agent acknowledged and informed me would take up to 72 hours to resolve. Admittedly probably a BT/Openreach problem with Vodafone being accountable to fix.
Agent was fine we had lost our support call credentials but had account number etc to he was able to process the fault resolution. Problem seemed to be resolved after a total of approx. 3 days downtime

Last couple of times the problem is back intermittently. I used the online chat facility again and was greeted by 'Shilpa' who dug her heels in and refused to process the fault because I couldn't provide account number/ref from previous fault call that she had on screen in front of her.. and any other personal details? I explained the seriousness of this and she was oblivious. Her 1st solution was to get my mother on the chat(hello to speak direct--despite the fact the problem I'm calling about is no broadband and phone access!!!

Second option was to access My Vodafone account and change credentials...I asked her to give me a link to the complaints process, made it clear she was providing a poor customer service and I needed to escalate..Her response ' We have an internal complaints process' and would provide a link or anything. Asked for the name of her supervisor that she said she had discussed the situation with...silence.

So...after 30 minutes of wasted time I tried to access my Voda account which guess what...didn't work. Back on the chat again and the agent sends me a credentials reset by email...which didn't work. Was told he would have to refer to the superUser to get it fixed which would take up to 24hours...24 hours is nearly up and nothing.

I've dad numerous problems with Vodafone customer service mainly from the offshore call centers who seem pretty inept. No more Vodafone for me I'm cancelling down my 3 phone lines, My mothers Internet wont renew. Never again.

Also don't be fooled by the 'no broadband access no charge' marketing ploy...remember that happy smiling chap on the advert. There is no automatic compensation on the back of fault. You are told to contact customer service and waste more time justifying yourself. Utter rubbish don't bother.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  1 star

Had Vodafone broadband for a while now and I find it more reliable than either sky or BT. The new gigabox router provides excellent coverage. My speed over wifi is always in high 70s on superfast 2.sky and BT both buffered alot whilst watching YouTube and Netflix. Also online gaming was night on impossible. But with vodafone no such issue so far so good

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Switching to vodafone was a nightmare, they basically lied because they didnt know what was going on, blaming the previous service provider for my issues.. basically there was not enough room at the exchange to switch so I had to wait, they told me the other provider was not releasing my MAC ... complete BS.

Their website is dreadful tends to always be down and its difficult to find any information about outages at all.

As for the broadband service its been ok with speeds pretty constant but reliability is pretty poor and at times high pings. Have to say though its actually one of the better WIFI routers as most get some sort of signal around the house but still need to use repeaters.. for the price probably the best out there at the moment.

• Satisfaction
  3 stars
• Customer Service
  2 stars
• Speed
  4 stars
• Reliability
  3 stars

Purchased and Booked 2 weeks ago and 26 sep was suppose to be installation date, turned out to be the order was cancelled somehow and they wanted me to book again this time 3 weeks further installation date.
Dont trust them

• Satisfaction
  1 star
• Customer Service
  1 star
• Reliability
  1 star