1,323 Customer Reviews over 34 pages
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- Location
- Wigan
- Reviewing
- Vodafone
- Date
- 2023-03-16
- Comments
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AVOID THIS COMPANY AT ALL COSTS. I have never experienced any company as terrible in my life. I'm in disbelief.
Took them 3 months to fit broadband, they are unable to deal with complaints. They tell you, you have the speed but this is pointless without connection. Everytime I call I'm on hold most of it being passed around for an hour. Horrendous customer services and product. They do not give a dam about customers.
- Location
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- Location
- Weybridge Surrey
- Reviewing
- Vodafone
- Date
- 2023-03-15
- Comments
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First time customer of fibre broadband with Vodafone. Wish I had never transitioned - so very very unreliable - when it is good (rarely) very very good but mostly it is bad. Customer Service are very polite and have tried numerous 'fixes' none of which have worked. Am locked in for 2 years and I am exhausted already. 5 mins to attach a document to an email to send. Denied access to bank - took too long to connect etc. etc. Shut out from paying for an item, when I finally got to checkout. So wish I had not done this - regular traditional ADSL was just fine.....
- Location
-
- Location
- Kent uk
- Reviewing
- Vodafone
- Date
- 2023-03-14
- Comments
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Ultimately all connections are supplied by openreach. BUT the horrific hardware Vodafone supply as a Wi-Fi router is the bottom of the dregs. Constantly failing. Restarts don’t always resolve it needing to be turned off for 30mins at a time to have a breather. Still some devices not able to connect.
Rejection of correct passwords.
Absolute nightmare. Please just stay away.
- Location
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- Location
- London - Tower Bridge
- Reviewing
- Vodafone
- Date
- 2023-03-13
- Comments
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I started my vodafone gigacube plan for 24 months in October 2022. It worked perfectly for the first 2-3weeks then issues started happening where I'd lose connection for hours randomly throughout the day affecting my ability to work from home. I called in multiple times and the agents tried different ways of fixing it. They concluded that it was due to maintenance works in my area which affected the signal and would only be resolved in over a month. As this was past my cooling period, I could not cancel the contract. They said that they would not charge me until the maintenance was stopped and the issue was gone. They would let me know when that was the case but I was never notified. In February 2022 I realised that I was still being charge and called them up. They said that they would only compensate me for 1 month. - Bear in mind that the month of september was full of the cube dropping service for hours which caused me a lot of issues working where I had to leave my house to a cafe for wifi. In October it completely stopped working and the vodafone team concluded that there was maintenance works and would only stopped in over a month from then. They said they would let me know when it was resolved but I never got notified...
Fast forward to the start of March now, they have found that the cube was also having problems and have fixed it but will only reimburse me one month of a bill when I had not used it for the last 5 months... All phone call evidences are recorded by the team to show the calls I had been through with them to evidence the above and my data usage being 0 all the past months is also tracked on there.
If I had known taking up a fresh contract with Vodafone would end up having broken and no service the next month +, I would have never done so...
They are intending to only refund one month of a bill.
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
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Absolute rubbish. I’m paying for 500mgs yet every time at peak hours connection goes. Can’t wait to get out of this contract - no doubt Vodafone will increase by 13% this year
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
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Say they can supply superfast fibre in my area when actually, they cannot.
- Location
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- Location
- High Wycombe
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
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Moved house on the 6th January 2023, Vodafone confirmed an activation date of 12th January, this was delayed and delayed.. eventually it was confirmed for the 24th January and the BT engineer visited the property, did what he needed to do and all that was left was Vodafone to activate the line.. nothing for days, chased them and it was clear there was a fault with the router, promised an engineer would visit within 24 hours, nothing!! I complained on the 4th February and cancelled that day with them, went with Sky instead and the process was so smooth and I have broadband. Honestly the stress and upset Vodafone caused is unbelievable, I won’t even use them again.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
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I don’t peoples chose Vodafone , doesn’t work at all , we are on 2023 and still don’t have any connection, is so embarrassing, hopefully they gonna fail
- Location
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- Location
- Scarborough
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
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Absolutely rubbish , 8th of February was my original set up date , I received my broadband set box there was no confirmation about an engineer coming he just turned up and still no broadband working, after going through the conversation with the robot on the other side for over an hr I decided to ring them they said keep the broadband box switched on it should go online , nothing happened after 24hrs so I rang them again , they couldn't find my account so finally they found it and told me the old box will have to be cancelled and a new one will arrive and another delay of 10 to 14 days to be online, the box was booked in to come between 12 and 1pm that day , I received an email and a text message to say my broadband and engineer had been cancelled for no apparent reason , the box arrived on time that day, I rang them again they didn't have a clue that the box had been sent out and a engineer booked , they were going to send me another broadband box so I would have had 3 by the time it was set up , I'm still not online it's the worst service I have ever experienced , I've probably spent 5hrs in calls and messaging a robot , absolutely disgusting service and very stressful ....
- Location
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- Location
- Hants
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
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Didnt even get as far as getting a package with Vodaphone. Got a text to say 'unknown technical issue' had meant my online order didnt go through (despite getting emails saying it had). Then spent best part of an hour being sent from pillar to post on the online chat. When finally got to chat to a human he couldnt get the system to ID me using my address and debit card details. Tried 3 times and each time system told him it had failed. Tried to phone them, could get through because I dont have an account no. (cos I dont have an account!). Phoned my bank who assured me that Vodaphone had just tried 3 times to ID me using my card details and were successful each time. If its that much trouble to even order a package - and impossible to actually speak to a human - I wouldnt touch this company with a bargepole.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
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Terrible customer service! I can’t give any stars for the Broadland speed or reliability because I still don’t have the broadband set up after waiting for two weeks. I’ve had to call vodaphone many times and after lengthy conversations they still aren’t able to send an engineer out to set up my broadband.
- Location
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- Location
- North West
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
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After many years of trying to move (3 times)into the modern world via Fibre my dream has come true.
Several of the well known brands failed me, lied, never turned up, refused to climb up due to H&S.
Vodafone transition was so simple and the Hub very stylish.
I moved from the copper cable 10mbps to fibre 100mbps and a VOIP telephone!
Everything was simple, slick and worry free. Vodafone were brilliant.
My new VOIP phone is far better than the old landline!
Just remember if you are moving to fibre and a VOIP telephone system you have no need to buy a VOIP telephone just a converting insert plug called a RJ11 adapter.
- Location
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- Location
- Isle of bute
- Reviewing
- Vodafone
- Date
- 2023-02-22
- Comments
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Contract was meant to start 14/12/22 but did not start 28/12/22 I called to ask why it didn’t happen after being charged an enormous sum from the previous company as I was out of contract. The advisor said they were sorry it did not start when I requested and I would be compensated £5.25 per day to cover my other charges up until 28th. I went on their chat today and after two and half hours on chat to be told they would compensate me £10 as there was no record of their employee advising me this. I refused this and have been referred to another system which will take 48 hours and they will let me know. Wish I had read more reviews before I went with Vodafone .
- Location
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- Location
- Stoke on Trent
- Reviewing
- Vodafone
- Date
- 2023-02-20
- Comments
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Avoid worst ISP ever, outages for days at a time.
- Location
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- Location
- Boston
- Reviewing
- Vodafone
- Date
- 2023-02-19
- Comments
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Worst tech support in the world! they haven't got a clue
Raised a case with 'support' about less than 1MB/s download speed in the evening only. Mornings and afternoons were totally fine, just dropped to unusable speed during peak hours.
Every time I called them quoting the ticket reference, I'd ask them to describe the issue I was experiencing... it would take them about 5 minutes (at least) to figure out what I was complaining about! and most of the time I'd have to tell them the problem again. I think they just write notes on their computer system which is a terrible way to manage tech support tickets - that coupled with poor grasp of English Grammar means that their notes are illegible so the next tech admin cant decipher what the previous guy wrote (and so on). It's really not the fault of the support staff - vodafone have given them this antiquated IT system and they have put draconian time wasting procedures in place. Vodafone are no doubt taking advantage of these cheap call centers in Egypt and provide them with minimal training,
Then they asked me to take screenshots from speedtest.net for morning, afternoon and evening and send them the results via email - so that they could escalate the case to 3rd line support. I did so, it takes them 24 hours to validate the screenshots and then they ended up rejecting it - because they want the screenshot to cover the whole desktop!.. then I submit again and they reject again. Then I submit again and they reject again for some other silly reason. Each submission/rejection process takes 24 hours (minimum). Total bunch of time wasters
2nd Line support may as well be an automated voice service. 'Have you tried rebooting the router? Have you tried an ethernet cable? Have you tried another device? in that case send screenshots!' That's all they've got.
Also 2nd line, cannot communicate verbally with 3rd line. They send each other emails. Turn around to respond to each email is 24 hours (min).. they just wasted days and days and days and did absolutely nothing. My cancellation has happened before the ticket even made it to third line. Last I heard was they rejected the screenshots again for a 5th time due to two chrome tabs being open in one of the screenshots
Cheap broadband, good when it works - if you have any issues tech support is a nightmare.
My two cents, they were quite happy to hear that I got so frustrated that I wanted to cancel. They pretty much rolled out the red carpet and gave me a months refund and said they'd fast track the termination to be in 48 hours. I guess every case they refer to OpenReach costs them money.. that's why they put so many barriers in the way. They're happier for you to leave and take the issue with you to your next supplier. It works out cheaper for them.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-02-17
- Comments
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I'm a civil servant, the Vodafone home broadband has been next to useless for the last three years; during the Covid lockdown, as a key worker I was having to go in a special office fifty miles from home on a daily basis because working at home was virtually impossible, the speed and reliability are appalling, Send and Receive bobble between zero and typically around 200Kbps (yes, not even 1Mbps). Government IT specialists conducted diagnostic tests for me and found that the signal is both weak and dropping out. As I'm now moving house, I cannot even be bothered to argue anymore with Vodafone but I would never sign up with them in my new house and would not recommend them to anybody.
- Location
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- Location
- North wales
- Reviewing
- Vodafone
- Date
- 2023-02-16
- Comments
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I would absolutely recommend that people avoid this provided. For 18 months I have been unable to connect any 2.4ghz devices. I have reported it repeatedly, hours and hours on hold, multiple promises of call backs. I have been spoken to like a child, told I that I must have my passwords wrong or that all of my devices are faulty because it’s definitely not the router. Despite their assurances that the router is working perfectly, it was suggested that I buy my own router or upgrade to their new package!
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2023-02-15
- Comments
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Their service was okay, same with the speed. The last few weeks have been really awful. In the evening the internet disconnects at least 2-3 times while we are watching a series or a film. Even when we are not downlaoding anything. Trying to play an online game like Fort**** in the evening is a big risk unless we want to gamble and die half-way through the game.
Their customer service is not the greatest either. It takes forever for them to get any resolution.
I've been with them for the las 2 years and wished I did not join in the first place. So looking forward to move.
- Location
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- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2023-02-14
- Comments
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No mobile internet from vodafone for a week in ha1 1ux and they don't do anything to solve it except charging me for nothing!!!
- Location
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- Location
- Kettering
- Reviewing
- Vodafone
- Date
- 2023-02-12
- Comments
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Avoid like the plague.
Tell you your guaranteed a speed and then get absolutely nowhere near it.
Do not even attempt to get sky glass with vodafone broadband.
Honestly cannot believe u have to pay for this service
- Location
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- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2023-02-03
- Comments
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Worst customer Service. Broadband worked less than 24 hours before it went down. No one helped for 2 days so moved back to other provider. Shocking thing is, Vodafone billed me £30 for such a service. What a pathetic approach.
- Location
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- Location
- Gateshead
- Reviewing
- Vodafone
- Date
- 2023-02-01
- Comments
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Don’t waste your time on these people, Vodafone installed my equipment on January 24th 2023 but ran into a problem no fibre. I got told they was a problem and would get solved by February 1st rang up explaining problem wasn’t resolved to be told they need extra time and wait till February 7th absolute joke. NEVER AGAIN ALL BAISED ON LIES .
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2023-01-31
- Comments
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Absolute worst company for reliability and customer service - I've been without broadband 3 times in my 18 month contract with them, all for over 7 days at a time. Phone staff know absolutely nothing and always give conflicting info. DO NOT USE!!!!
- Location
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- Location
- Bognor Regis
- Reviewing
- Vodafone
- Date
- 2023-01-30
- Comments
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0 rating for Vodafone. Please avoid Vodafone before you get mental health issues with them. All they will do is extend your activation date. Even on the day after 4months the engineer from open reach came and connected everything on. All that was left was for Vodafone to active the line on their end. Engineer was really kind and kept in touch with us over days to let us know that he’s forcing Vodafone to active the line but with no luck. Spent 8 hours a day on Tobi chat with Vodafone where they kept extending my activation date by saying the engineers have done their part and need to come again. Please avoid absolute mental damage waste of time and energy. Save yourself people don’t choose Vodafone.
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2023-01-29
- Comments
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Just awful. Avoid at all costs. If you can't get another company in your area, consider moving or living the life of a hermit because not having the internet at all is probably better than having vodafone internet. You can't even leave a complaint about how bad it is because a) the internet is so slow that you get bored if waiting for the page to load and b) the site is deliberately designed to make it almost impossible to find the complaints page and then actually follow through on it. I had more reliable internet in 2001 and I wish I were exaggerating.
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2023-01-28
- Comments
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STAY CLEAR OF THIS COMPANY! I signed up after being MANIPULATED by their adverts on TV; was sold this brilliant, reliable broadband which was cost efficient & had a MINIMUM of 50mb/s, at least. The thing barely reaches 30mb ON A GOOD DAY, the internet drops MULTIPLE TIMES, PER DAY, and the range on the router itself is flat out EMBARASSING. DON'T RECOMMEND AT ALL, because now I'm tied with a 24 month contract with a company that don't even help their customers but are happy to take their money off them.
- Location
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- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2023-01-20
- Comments
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Engineer fitted router but couldn't get it work. Phoned " customer service " multiple times, in fact there is no company service. Absolutely terrible company. They disconnected my Sky router, promised they expedited my case, but they lie constantly.
I would never recommend Vodafone to anyone. If I could put zero stars I would. Can't phone service dept as number is on answer machine. Disgraceful, awful company. I'm going back to Sky. Vodafone are RUBBISH.
- Location
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- Location
- St Helens
- Reviewing
- Vodafone
- Date
- 2023-01-19
- Comments
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Never get the advertised speed that I pay for, some websites either won't load or take ages, but on mobile connection they load instantly. Terrible router software that often won't let me log in. Parental controls are a waste of time. wifi signal around the house is very intermittent and changeable
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-01-15
- Comments
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just the worst service you could not make this up
never worked properly since the day they installed it
no tv slow interbet mobile mot connecting
please stay away from this shambolic company
- Location
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- Location
- NW leicestershire
- Reviewing
- Vodafone
- Date
- 2023-01-13
- Comments
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Utter rubbish, since day 1, I have had issues with this service. They sent me an extender to boost my signal and still it does nothing but drop out!
I have asked to be released from my contract as it’s not fit for purpose and today they asked me to start undoing the faceplate on the BT Open reach socket - this should not be expected of customers. AMD still they won’t let me leave, instead promising yet again to fix the issue
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-01-12
- Comments
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It's worst broadband I've ever had in my whole life. Lot of connection issues and had used their Broadband fast track customer service multiple times but did not improve the service. Entered a long term contract so I'm tied up until this Sep. Would never use this provider as multiple complaints did not improve the service.
- Location
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- Location
- SW
- Reviewing
- Vodafone
- Date
- 2023-01-11
- Comments
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STAY AWAY If you work from home, relying on internet access, DO NOT trust these guys to honour their promise. I signed up with Vodafone for a home broadband in mid December 2022. Connection date was set for 2nd of January but within a week they postponed my activation day to 10th of January. I waited patiently as we had a contract. The date came and it did bring no broadband signal. Apparently something happened, no one thought it was a good idea to at least inform the customer that things are not happening AT ALL! Nevertheless, the "FLYING START" team (as they call themselves) tried to sign me up again few times on the next day. The cheek of it! I am not waiting for another month to be told that I need to re submit my order again and again. Customer service advisors are brilliant, however they are not able to rectify the problem for you. So, look elsewhere and save yourselves the troubles, delays and wasted time.
- Location
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- Location
- Tamworth
- Reviewing
- Vodafone
- Date
- 2023-01-09
- Comments
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I joined Vodafone in July 2022 and they've been surprisingly bad. The connection has dropped regularly since the beginning, but in the last 10 days the internet has had complete outages for hours at a time, getting increasingly worse. Prior to this, I was supplied by Talk Talk and, latterly, Plusnet without issue. I regret joining Vodafone and hope - given that their poor service breaches the contract - to switch to someone else soon.
- Location
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- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2023-01-04
- Comments
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Beware of this Company, customer care is non existentant.Very disapointed,unfortunately should have read all review sites before taking out 24 month contract ( stuck with them for another 23).
- Location
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- Location
- Merthyr Tydfil
- Reviewing
- Vodafone
- Date
- 2022-12-30
- Comments
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Signed up to Vodafone broadband on 14 Dec just cannot get router from them should have been delivered on 9 Dec ready to go live on 14 Dec contact Vodafone twice and put complaint to Vodafone head office and still no router 30 Dec still waiting was told they send asp both deliveries failed avoid Vodafone if l was you they even took payment within two weeks of 14 Dec when it should have been up and running bad bad baf
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2022-12-23
- Comments
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Crap company .phoned to join Vodaphone in july. Gave all the info and was given a connection date. No one came but the router
arrived within a week. Spoke to a different person who said I would
have to give all the details again and was given a new connection date Surprise surprise nobody can.
Contacted them again and was told the order hadn't gone through and I would have to give all the details again.If the order hadn't gone through how did the router appear?
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2022-12-17
- Comments
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I have spent the last 2 hours trying to find someone to help with my broadband. Would you believe their is no one available. I tried yesterday too. I can't even do chat with an advisor after Tobi. I have had broadband problems several times and I wish I could go with a different provider0 but they will charge an exit fee so.i aam stuck till next December. Vodafone I cannot reccomend.
- Location
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- Location
- Bromsgrove
- Reviewing
- Vodafone
- Date
- 2022-12-16
- Comments
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Have had Router fault not recognised by Vodafone, broadband worked fine for 9 months now is useless. Found the problem was with the 2.5ghz signal. They can't see it and refuse to replace the router.
- Location
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- Location
- Birkenhead
- Reviewing
- Vodafone
- Date
- 2022-12-12
- Comments
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Vodaphone broadband has a very patchy signal. Great when working, but regularly loses signal for extended lengths of time. I tried contacting vodaphone a couple of times, but all they did was try to sell me a more expensive package.
When I came to cancel my broadband due to moving house, they stung me for a £29 cancellation fee, in spite of my protestations.
Avoid vodaphone broadband. In my opinion they are a disgrace.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2022-12-10
- Comments
-
When someone called internet stop working it wasn't before like this
I contacted Vodafone didn't solve problem still have problem very annoying when someone call we can't use internet very bad
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.