1,501 Customer Reviews over 151 pages
-
- Location
- Wombourne
- Reviewing
- Vodafone
- Date
- 2024-03-15
- Comments
-
If i could rate zero i would, terrible broadband,drops multiple times a day even watching Netflix, phone a no help,so glad I'm leaving Vodafone in a few weeks,terrible money grabbing company!
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
-
After 13 years of Terrible ser vice from SKY Q I changed to Vodafone.
Super service, very polite installation team, set up my computer & printer No questions asked.
Faster than Sky Q, its Fibre not landline.
£28 instead of Poor Service SKY which was £48.
- Location
-
- Location
- Somewhere
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
-
I’d give 0 stars if I could. NEVER USE VODAFONE BROADBAND!!! Absolutely horrible, regret switching to them and now in a contract that I can’t get out of unless I pay £300+ !! Internet doesn’t even go into the other rooms at all. Bought 500mbps broadband and I don’t even get 90! Called and complained multiple times , given many tips which were nothing but USELESS. Was told by them to get a tp link to help with connection. Bought that out of my own pocket for them to now say the internet is bad because of the tp link! Horrible and Useless service.
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2024-03-11
- Comments
-
Very bad, had slow and unreliable broadband for months now, spent hours on the phone and had an engineer out to my house twice. They refuse to cancel without a very high cancellation fee.
- Location
-
- Location
- Berkshire
- Reviewing
- Vodafone
- Date
- 2024-03-07
- Comments
-
I have to say I have been very impressed all round. Customer service in particular is very good, following an awful experience with Virgin.
- Location
-
- Location
- N.I.
- Reviewing
- Vodafone
- Date
- 2024-03-02
- Comments
-
They hiked the price by 18.9% 30 days after install, install took a week, home (voip) phone took nearly a year to start working correctly, wifi drops out continually. Router also has a physically loose wan port so broadband drops connection or cuts to half of what I am paying for. Had a bout a dozen interactions with the "help" desk all wanting your camera on, so basically an invasion of privacy and all they do is a factory reset on the router. After an engineer had visited and confirmed the router problem I have been dealing with the helpdesk for 2 weeks, who still refuse to believe the problem and want to reset the damn router again. I have just gave up, slower than my old telephone connection and router has worse features than my 5 yr old nowtv one. Add to that they wont give any details required for you to connect so cant even buy your own router to bypass this garbage.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2024-02-29
- Comments
-
If you are thinking of moving to vodaphone don’t do it our broadband dies approx 36 times per day stuck in a contract not fit for purpose open reach have been really helpful problem not them , worst broadband provider we have ever used
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-02-28
- Comments
-
I had copper broadband from Vodafone for a while and was never that impressed with it. Speeds were never brilliant, router dropped out every night and needed resetting once a week to reinstate full connectivity and the WiFi strength was poor. However the customer service I received at the (early) end of my contract was deplorable.
I ordered an upgrade from copper to fibre broadband from Vodafone but the pricing wasn't explained properly so on reviewing details I decided to cancel the upgrade. Vodafone did this, but didn't stop the planned end of the copper service. One of their team even spotted it, contacted me to check it was wrong, then assured me it wouldn't come to an end. Yet it still did, with no warning.
They refused to reinstate it saying they could only offer a new fibre contract, which would take weeks to install. They offered no mobile data assistance because I didn't have a phone contract to attach it to, and refused any compensation unless I took fibre out with them. I was still in contract which they ended early and have since tried to charge me an early termination charge also. It's been appauling treatment and my complaint with them is still ongoing, but they think it's resolved and are ignoring my escalation. Do not go near them.
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2024-02-27
- Comments
-
Good value but limited range on router makes the speed and reliability poor
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2024-02-22
- Comments
-
I am a new customer with Vodafone, They have cancelled on me twice already with installing the broadband, I have had no internet for a month now !! Worse choice I have a ever made moving over to them.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.