Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.6 stars
  • Customer Service
    2.5 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 448 customer ratings since 2023-03-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,466 Customer Reviews over 37 pages

  • Reviewer
    Location
    Ashford
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate.
  • Reviewer
    Location
    Ashford, Kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Vodafone Customer Services have been brilliant, I'm afraid its Openreach Fibre Services that have let Vodafone down as they do with all other fibre providers. If only Openreach would upgrade each time they reduce services due to demand, then all Broadband Fibre would improve no matter who you were with. But no complaints about Vodafone, they have been excellent.
  • Reviewer
    Location
    Atherton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
  • Reviewer
    Location
    Aylesbury
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting customer service and broadband.

    Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.

    It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.

    Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.

    I am now referring this case to the Communications Ombudsman and will seek compensation and damages.

    Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.
  • Reviewer
    Location
    Ayrshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Switched from Sky. Works flawlessly, up and running within an hour.

    I had hesitations reading the reviews, however there is 2 sides to every story.
  • Reviewer
    Location
    Ayrshire Scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.
  • Reviewer
    Location
    B64v6ja
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Crap service I had months of poor connection and the customer service was a nightmare
  • Reviewer
    Location
    Ballymena
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    My home broadband signal is so weak Evan my ipad buffers sometimes. I think they restrict my speed some way and I have the fibre broadband. My old bt box speed was better and it wasn't even fibre.
  • Reviewer
    Location
    Ballymena
    Reviewing
    Vodafone
    Date
    Comments
    Absolute garbage. Broadband hasn't been working for 2 weeks now. Cancelling the whole lot today. Anything is better than this *****.
  • Reviewer
    Location
    Ballymena
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
  • Reviewer
    Location
    Ballymena
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is day 3 and still no Internet connection. Missed 2 important meetings with work. Surely this makes the contract void, vodafone aren't in line with it. So what happens now?
  • Reviewer
    Location
    Ballymoney
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Missed the connection date by over a week, customer service is in india, waited over 2hrs on one day to try and get a date for connection
  • Reviewer
    Location
    ballywalter northern ireland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
  • Reviewer
    Location
    Bampton, Devon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband so slow it buffers. Just realised I am being charged £35.81 a month instead of the contract amount of 23.00 can't get through to customer service, and can't access my account. Apparently my email, phone number, and password are not recognised. Absolutely disgusted, if I could give a zero I would!!
  • Reviewer
    Location
    bangalore
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have purchased a sim with 3 months recharge and worked for 1 week and after that not working.I have contacted customer care , vodafone store..no proper response.They told they will remanufacture the sim with recharge and visited 3 times..now they are saying it's not possible.Same happened to my friend also.very worst experience with vodafone
  • Reviewer
    Location
    Barnet
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After the 30 days period when user can suspend the 18 months account, the broadband speed dropped drastically (somehow it was ok before, what are the chances?
    The customer services wanted me to provide evidence (at least 7 screenshots in a 24 hrs period) of this. I argued they should be able to measure this as I don't have the time/availability to monitor this. They didn't care. I am switching my 2 mobile accounts to another provider, and also the broadband as soon as I can as I don not want to give any services from them if they don't care about their customers. For now I am trapped, quite convenient the 18 months contracts for them. Stay well, well away.
  • Reviewer
    Location
    Barnet
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Doesn’t worth to buy this provider. It’s the most useless broadband ever. Don’t even try to get it, you will be so disappointed!
    Useless router, keeps interrupting without any reason.
    Customer support just lies all the time!
    Speed is going down sometimes, that can’t even load a google page.

    Don’t try this at your home!
  • Reviewer
    Location
    Barnoldswick
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
  • Reviewer
    Location
    Barnoldswick
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Funny how my first review didnt appear, there are other platforms just avoid avoid avoid if you want functional service! They dont care or correct the situation, cant wait to leave
  • Reviewer
    Location
    Barnsley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed from now TV broadband never had any issues had Vodafone for 2 months now very slow when it works and it doesn't work at all sometimes. Contacted them loads of times to sort it but no improvement. Going to seek legal advice about cancellation of contract.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE!!!! was with talk talk for 12 month no issues consistent speeds switched to superfast 2 vodafone and cancelled 3 days later. Every afternoon at peak times my speed would drop to 1mbps then eventually lose connection. Customer service is bad takes ages to get through up to 30 min one time.
  • Reviewer
    Location
    Barnsley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
  • Reviewer
    Location
    Barnsley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned
  • Reviewer
    Location
    Barnsley, S Yorks
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst provider ever. Never ending problems, no one needs to know how many times i've been on the phone to them. They can't provide me the minimum guaranteed speed and can't stop the wifi from dropping every 2 minutes. Avoid if possible
  • Reviewer
    Location
    Barry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Vodafone suck,
    connection has always been ****, it continues drop and it stays down for several minutes and this continuously during the day and night.
    They declare 75 mbps connection when it actually oscillates between 10 and 35, but for them only their bogus test is valid.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    62% packet loss. Customer service not 24/7. Absolute junk. Avoid at all costs. So disappointing

    UNRELIABLE
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Overall I can't fault Vodafone Broadband. I've got the 76MB service, which rarely goes below 60MB. Last year it started getting really bad, due to contention (too many users), it took six months to fix, because they had to install new fibre locally to support additional connections. Then it was back to it's usual reliable service. Vodafone bend over backwards to resolve issues and reward loyalty.
  • Reviewer
    Location
    Basingstoke
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.
  • Reviewer
    Location
    Bath
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very, very poor customer service and technical support. Avoid like the plague!
  • Reviewer
    Location
    Bath
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tried to get there new service unable to deliver it very rude could not get hold of anyone have now rejoined BT and returned all their stuff
  • Reviewer
    Location
    Bathgate
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've switched to Vodafone from a Sky almost a month ago.

    From day one speeds dropped to 1/3 of a Sky speed, support was fairly easy to reach, but haven't proposed any help. After 10 working days (as they said that I have to wait till line will "stabilise") they organised BT OpenReach to come and check the line.

    Unfortunately long story short, almost month later I end up without a broadband connection, without information when broadband will start working again.

    For some reason Sky has worked > 2 years on a same line (with faulty line ?) and was fine, since Vodafone took over speed degraded and then dropped completely.

    Useless and extremely annoying.

    Avoid like plague !
  • Reviewer
    Location
    Beachampton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've had Vodafone for over a year in it been terrible, slow, intermittent. They have tried to fix it 4 times and every time they promise improvement but I just end up having to relog everything in again as they just say "reset the router" , the support is a call centre with a script so if you ask anything off-script they don't know, it feels very buskcetshop, just waiting for my contract to end in July then I will be free of them, if you are thinking about using them... at you pearl, I would not recommend them at all.
  • Reviewer
    Location
    Beaconsfield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not go for Vodafone Fibre Broadband.
    Speed: Internet speed on 35 Mbps has intermittent speed of uptown 8 Mbps or lower. Forget about downloading videos. struggles with downloads of photos on web pages.
    During peak times even browsing on web sites is extremely painful and slow!
    Wifi: works on 1st floor in a house as router on 1st floor. Does not have sufficient range to work in Living room and kitchen on ground floor.
    Customer Service: complaints are closed off by Vodafone without fixing issues (intermittent internet and speed) identified to them.
    What good is Money off (15 % discount until problem not resolved) if your internet is not working??
  • Reviewer
    Location
    Bedford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
    Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.

    Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.

    Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).

    Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
    Overall, considering cost, speed & reliability would happily recommend them for most.
  • Reviewer
    Location
    Bedford
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      4 stars
    Comments
    They were cheap and you get what you pay for. The speed is OK, but the router is rubbish with constant Wi-Fi dropouts. Customer service are pretty hopeless, clearly script bound to refuse to admit to a well documented problem. I am currently getting round the problem with a borrowed TP Link router, but shouldn't have to.
  • Reviewer
    Location
    Bedford
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Transition from Sky to Vodafone resulted in lost landline. no router, system failures, Customer Service with no authority, poor technical knowledge. Just a nightmare. Avoid if you rely on broadband.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Where do I begin! It is hands down the worst broadband i have been with. I have wasted hours speaking to them on the phone with no success. They shirk responsibility and drag out the whole process. My problem was slow speed and constant dropping of connection. What a joke of a service. I strongly advise you think twice before going with Vodafone.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst broadband I’ve ever had. Dial up was more reliable. And if something goes wrong, prepare to lose an hour of your life on their “chat” all this is despite paying extra for them to monitor my connection and act if there is an issue. It once have they done so, they just wait for you lose the will enough to tell them.
  • Reviewer
    Location
    BEDFORDSHIRE
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Ordered broadband and phone after being promised as on there website 55 mbps speed and salesman said would definately get and guaranteed.When paperwork came it said 46.21 guaranteed so queried and told correct so .Cancelled order on principal.Time totally wasted
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Having been with Vodafone for almost 4 years we took up their great offer to upgrade to full fibre. What a mistake! Order failed on two occasions due to their mistakes. On their third attempt, they booked our engineer in, but when he attended he couldn't get us up and running as he was not a multi skilled engineer. Two day later another engineer arrives (unannounced), and finishes off the install, telling us you're all good to go. Ten minutes later, our line and internet disappears. This was one week ago. Since then, hours on the phone and on chat, promises of resolutions in hrs, the 24hrs, then 48hrs, but nothing. Impossible to speak to a resolution team, and they won't even offer mobile broadband whilst we're without any connection. Word of advise - this lot may offer very cheap deals, but you unfortunately get what you pay for - AVOID

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.