1,510 Customer Reviews over 38 pages
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
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Signed up for superfast 2, guaranteed speeds of +55mbps. Daytime speeds fluctuate between 5-25mbps. In the evenings it's around 5-15mbps. Have spoken to them numerous times - they finally admitted they have oversubscribed and they can't achieve those speeds. Another thing, their app is garbage, says you have 80mbps, when you have 5. Will speak with Ofcom and Trading Standards.
- Location
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- Location
- scotland
- Reviewing
- Vodafone
- Date
- 2018-11-22
- Comments
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Had Vodafone for a while now, broadband as well as 2 mobile contracts, never had a problem....until last month. The speeds dropped to 217KBPS on my ps4. online chat is useless, reading off sheets and constantly telling you to change the frequency channels and it'll improve after 24 hours (it doesn't). phone up to get passed from department to department, honestly folks...dial up is faster. currently sat looking for a more reliable provider. just avoid them.
- Location
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- Location
- St. Helens
- Reviewing
- Vodafone
- Date
- 2018-11-22
- Comments
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Zero stars. I don’t know where to start. Poor internet quality, engineers that didn’t show up (twice) requested to cancel which was ignored- actually set me up with a new activation date instead! All this plus call centres in a non English speaking country. Extremely poor! Avoid like the plague.
- Location
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- Location
- chesterfield
- Reviewing
- Vodafone
- Date
- 2018-11-20
- Comments
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DO NOT BUY!!!!!!
Guaranteed download speed 35mbps??
Actual download speed 3.88mbps!!!
Spoke on live chat several times during this period to try and resolve or cancel. Have to phone to cancel so after phoning a few times and being on hold for 20 minutes.... give up.
Today I waited and spoke to someone, cost to cancel £140.00 as i have had it for SIX WEEKS now.
Total time on phone 1 hour and 7 minutes.
IT'S AN ABSOLUTE JOKE!!!!
- Location
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- Location
- Southampton UK
- Reviewing
- Vodafone
- Date
- 2018-11-17
- Comments
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Joined Vodafone a few years ago with their super fast 2 service and am now experiencing diabolically slow lin speeds has low as 9mbps. Told to test in safe mode.no difference. Told to use lan connection. No difference. Been contacted three times. Repeat above three times. I want out and fed up with being treated as a liar. Will complain to Ofcom.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-11-14
- Comments
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On the Superfast 2 package and it's great. Constant speed of 74.5 mbps (Ethernet) even during peak times it stays the same. Cheap and reliable!
- Location
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- Location
- Haroldwood
- Reviewing
- Vodafone
- Date
- 2018-11-14
- Comments
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One of the worst broadband providers. Not reliable at all. Disconnects a lot. Very slow speed when I joined them they said at least I should get 40 mbps but now getting 7 mbps. In a 18 month contract. Not sure how to get rid of them
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-11-13
- Comments
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I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work
VERY UNRELIABLE BROADBAND KEEP BREAKING UP now 7 days with no internet after each call they promised it will work with in 48 hours but never avoid them
- Location
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- Location
- canterbury
- Reviewing
- Vodafone
- Date
- 2018-11-12
- Comments
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Absolute bunch of cowboys! Dont go with this broadband company its a joke. We applied for the broad band 1 month ago and waited 2 weeks for an activation date (7th november) we still havent got any broadband we have rang 100 times and they all just say you have to wait. Surely not your given an activation date to go live for a reason. so angry we are self employed without internet. Liberty takers!
- Location
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- Location
- Plymouth
- Reviewing
- Vodafone
- Date
- 2018-11-11
- Comments
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Reasonable speed as we are a long way from an exchange. Occasional hiccups with service, but very rare. Price is good for our service and will probably stay with Vodafone on renewal.
- Location
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- Location
- Peterborough
- Reviewing
- Vodafone
- Date
- 2018-11-10
- Comments
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Hi All,
I don't know why this company even exists. I changed provider and supposed my new provider Vodafone will start on 04/10/2018. Now that I am writing is Saturday 10/11/2018 yes November it's not a mistake and I still haven't got broadband. Useless customer service, useless managers full with lies and promises. I requested all my recorded conversations and notes from my file and no one reply me yet. The biggest joke was on Monday, they send me message that I have to pay £56.65 and when I called them for maybe 50th time so far they told me that the bill is from my mobile phone and the internet that they provide me hahahaha, by the way I haven't got mobile contract with Vodafone or any other company but they insist, they even inform me the mobile number
- Location
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- Location
- West green road
- Reviewing
- Vodafone
- Date
- 2018-11-08
- Comments
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The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2018-11-06
- Comments
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Changed over to Vodafone from Blood Transfusion as price went sky high with those leeches that were privatised by our dear friend Margaret Thatcher,I can honestly say that Vodafone is the best I.S.P that up to now ,and I have used Talk Talk,Sky,B.T.,and Plus Net,but after 6 weeks now of utilising Vodafone they are in my opinion the real deal.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-11-06
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2018-11-03
- Comments
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Awful company - do not be enticed by cheap fibre deals!! If you are likely to move home in the 18mnth contract, this is not for you. You either have to pay the extrortionatr early termination fee or take out a new contract at a much higher price. All in all this will cost us £150 extra, and we were over half way through our old contract (old address). They force you into a new contact by making the old one overlap, and do not give you a new cooling off period!!
Disgusting that huge, wealthy companies have to bleed people dry.
- Location
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- Location
- Central Hertfordshire
- Reviewing
- Vodafone
- Date
- 2018-10-29
- Comments
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People tend to only write reviews when things go wrong & they want to moan, so I thought I'd make a point of writing a positive review if all went well.
Switched from a major broadband/TV supplier (cancelled the TV years ago). Struggled to find good reviews on any suppliers, so deicded to bite the bullet & go vodafone
Service: Fast & efficient. all done online, no complications. I never had to contact my old supplier.
Delivery: As they stated 3 working days before switch date chosen by me.
Instructions: Simple & clear. No IT degree required.
Installation: They asked new router gets installed in the morning & it should all be done by midnight, but I forgot.
Installed around 5pm...fully up & running in 10mins. Speed tested within an hour, just over the minimum they indicated.
Use their app to change router name & password...makes it much easier.
1 week later: No issues at all. Running at speed, 6 wifi items connected & 2 hard wires.
All at £18 less than was quoted for the same upgrade from old supplier.
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2018-10-29
- Comments
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Installation a week late. A week later, dozens of phone calls and hours on the phone to tech support and still no connection. Disappointing
- Location
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- Location
- West of Scotland
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
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I was nervous about moving to Vodafone but it is all good. Top professional service. Fast steady broadband. Were there any hiccups? A couple but so minor not worth mentioning. I would definitely recommend.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-28
- Comments
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I am utterly regretful that I bought vodafone broadband. The speed is so awful, I can not even connect. I have spent couple hours with different vodafone advisers and it is not solved yet. Moreover, the deal I bought also included free gift and when I tried to register, the system did not let me and it was said that I should wait 2 months for gift registration and besides they would send me mail regarding free gift.I trusted them and now I have learnt that due date for gift was over and as you can predict, I have been shocked because I have not get any mail so far.
I tried to contact with vodafone many time regarding the gift issue but still I have not get any response. I am completely overwhelmed and tired now. Buying vodafone is one of the worst deal I have ever had. I wish somebody can learn from my mistake and misery.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-26
- Comments
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Worst company ever never resolve a problem just keep you on the line for hours. Online help of no use either. Of late my Landline was barred with no warning; because my wife's mother abroad had passed away and she had to make extra calls abroad; they would not unbar the line until my wife paid extra plus interest to them with a credit card and then the line was unusable for a day. AVOID this company keep away.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-26
- Comments
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The price is attractive but everything after that is very disappointing.
- The speed is very low
- The service drops out every few hours and when I contacted them they would always make me open the socket and then tell me that there is no problem
- Call service team are very polite but lacks the right knowledge
I guess Vodafone have launched the service in a hurry and without adequate system and knowledge
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2018-10-25
- Comments
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Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-23
- Comments
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If you want okay broadband (alot slower than advertised) for a month then this is the broadband provider for you.
After a month they forget to provide you internet and then you have to call them at least 10 times on a wild goose chase trying to figure out what is wrong. Then after 2 weeks you give up and switch to another provider, as they still don't know why you magically stopped having internet.
Or you could save yourself this hassle and just use any other broadband company who will provide you reliable internet for the whole 12 month contract.
- Location
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- Location
- Woking
- Reviewing
- Vodafone
- Date
- 2018-10-22
- Comments
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AVOID. I'm 7 calls in, I have had my router sent to the wrong address despite two phone calls to get the address corrected on the system, letters, texts and emails with different addresses for the engineer visit and I'm being told that if I'm lucky an engineer will be with me 18 days after I signed up for home broadband (after an hour wait to speak to customer services). I don't even have vodaphone broadband yet and I already wish I had never gone near this company. Avoid.
- Location
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- Location
- Whitley Bay
- Reviewing
- Vodafone
- Date
- 2018-10-22
- Comments
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Absolutly awful speed and even worse customer service. Had had issues for a while, have been promised all sorts to sort it - no one helps.
Tech 2 team were supposed to call back - still waiting after 3 days. Have asked to be released from contract which has until May 2019 to run - rep called Rana in Egypt - I am almost sure she laughed at me when I asked to be released and again when I asked to esculate complaint to manager who is not available for 2 hours!
I pay for 76mbps - supposedly syncing at 67 but I get between 2-4mbps every evening.
Totally rubbish service!
- Location
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- Location
- Warminster
- Reviewing
- Vodafone
- Date
- 2018-10-20
- Comments
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Switched from sky, I feel like I have done great mistake, never had a problem with sky broadband, Vodafone broadband is crap, dropped internet every 2 to 3 hours interval and even they can’t fixed it, so bad experience with with Vodafone I don’t recommend to people to join with Vodafone broadband.
- Location
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- Location
- Hereford
- Reviewing
- Vodafone
- Date
- 2018-10-15
- Comments
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Was good but now awlful but you still have to pay
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-14
- Comments
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Why no 0 star review possible? Signed up to vodaphone but then it seems they can't provide me with the service I signed up for. Didn't bother to contact me. Fobbed me off. Can't give me a date and have effectively left me with no service
- Location
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- Location
- NEWCASTLE UPON TYNE
- Reviewing
- Vodafone
- Date
- 2018-10-10
- Comments
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Switched from sky to vodafone based on price but the broadband speed never gets above 25mb
- Location
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- Location
- Northwich
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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Internet constantly down. When it did work I got about 2mb.
Had to send router back. No prepaid bag to send it. Tried to charged me £72 for a late return I knew nothing about. Do not use vodaphone. Its cheap for a reason
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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I joined vodafone having had a terrible experience with nowtv but that is another story ....swapped to vodafone and things are possibly worse ! I was promised when I signed up that I could keep my home phone no ( had it 30 yrs ) so no way could I remember another . Spoke to a very helpful uk call centre on joining ( they are ever so good when they want you to sign up ) . I was told I had to wait three weeks for connection ...fairly normal apparently . Connection day came and guess what they've issued another number . Spoke to the tech team ( call centre in India I think ) and was told they would sort in 24 hrs ....did they ? Course not . Phoned back and was told a minimum of ten days . However as an act of good will they wouldn't charge me for the home phone for those ten days .....errrr I should think not !! I'm not paying for what I haven't had . They are a frustrating joke . I shall leave within my cooling off period and return to sky with my tail between my legs .
- Location
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- Location
- Shreeve
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2018-10-07
- Comments
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I switched from virgin media to Vodafone and it is a bad choice it took 5 weeks for connection and the connection is disgusting it made me lag on my PS4 games so bad my I had to turn my game off before a smash it and and YouTube videos don't work extremely well. I have too watch my videos at 480p and it's isn't a great experience NEVER EVER GO TO VODAFONE!!
- Location
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- Location
- Kendal
- Reviewing
- Vodafone
- Date
- 2018-10-06
- Comments
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Avoid!! No where near speed promised and instead of sorting just gave small discount for life of contract. Free gift had to claim in certain time then when filled in form at right time got no confirmation.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.
We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.
I will never use them for broadband again.
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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absolutely the worst internet i have ever seen. never had the speeds they say they offer, never had any solution from customer service.
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2018-10-03
- Comments
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the absolute worst broadband I've ever had. Switched from Sky as was promised super fast broadband up to 40mb and never below 38mb - I never get this speed! They're supposed to refund you for every day that you dont get the speed you pay for and they make every excuse not to pay you and blame you for the speed? I live in a small flat and my son gets a better connection connecting to our neighbours in the next block of flats rather than our wifi box which is less than 5 metres from his room! DO NOT WASTE YOUR MONEY.
- Location
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- Location
- Newcastle upon Tyne we
- Reviewing
- Vodafone
- Date
- 2018-09-30
- Comments
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I switched from Plusnet over to Vodafone because of a cheap deal which turned out to be a big mistake. I've regularly had limited service and buffering compared to my service with Plusnet and By before then. Although they have apologised and given me 50gb to tether with whilst without service, nothing beats reliable broadband. I loose service most evenings even for just a few moments which is annoying to say the least. Think I'll be switching back to Plusnet.
- Location
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- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2018-09-29
- Comments
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No service, no customer service, waste of time. Do yourself a favour, don't bother
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-28
- Comments
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I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.