Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.6 stars
  • Customer Service
    2.5 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 448 customer ratings since 2023-03-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,466 Customer Reviews over 147 pages

  • Reviewer
    Location
    Wroxham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Updated app still have to log into account to do a broadband test. Will randomly drop your internet, throw out non vodafone wifi boosters and therefore other devices. Customer service useless dont bother... tobi what a joke unless you just want to test your patience!
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Vodafone
    Date
    Comments
    0 stars, worst broadband I have ever experienced and we had talk talk back in their bad days. Good luck maintaining a connection for more than an hour if you’re gaming. So crap man. I never do reviews like this but Vodafone is truly the worst broadband I have ever known to exist. Doesn’t connect and if it does, it takes 10 years to launch anything
  • Reviewer
    Location
    Fulham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would rank it 0 stars if I could - the worst Broadband experience I’ve ever experienced with even worse customer service - no number to call when help is needed, awful advice from the online chat people who don’t have a clue. And I hope Vodafone sees this so they get their sh*t together. If you’re thinking of using Vodafone DON’t - screw you vodafone
  • Reviewer
    Location
    Southend-on-Sea
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Why oh why did I leave Virgin? Was without Broadband for two weeks involving three visits to make the connection (a month after the original date promised). Achieved eventually, but it keeps cutting out, and I don't care what figures and data regarding speeds they may quote, I'll argue black's blue it's NOT as fast as Virgin. I reckon they're in breech of contract. Looking forward to being able to make my escape.
  • Reviewer
    Location
    Ohanlon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely disgusting service. Internet flags and goes off when ever it feels like it. Customer service is rude and obnoxious. Passed pillar to post absolutely dreadful service
  • Reviewer
    Location
    N.London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Internet drops randomly, Vodafone keep giving false promises and closed my issue without the internet being resolved! Spoken to so many people, wasted so much time, it’s been a week now and still not resolved.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience of broadband and of customer service... Truly dreadful
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet is not at all stable. It keeps on disconnecting, especially at night and speed is very low at night.
  • Reviewer
    Location
    Barnoldswick
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID Absolutely useless, cant do anything upstairs in my own home! Tried customer services, not interested just want more money. Cant wait to leave! AVOID AVOID AVOID
  • Reviewer
    Location
    Hallord
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible experience with vodafone in general - not just with customer service. I would NEVER recommend vodafone to anyone ever. This company has terrible communication of guidelines to customers. HATE is the best word to describe my feelings towards this company. LET PEOPLE LEAVE WHEN THEY WANT TO!!!!!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.