Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.6 stars
  • Customer Service
    2.5 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 448 customer ratings since 2023-03-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,466 Customer Reviews over 37 pages

  • Reviewer
    Location
    Preston
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Top class service. They delivered everything they promised. Installed on time and the broadband speed delivered is as advertised. I have no negative comments only positive things things to say at this time. I would recommend this service. I was with BT and this service is equal to BT at a vastly cheaper price.
  • Reviewer
    Location
    Allington
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up

    Vodafone are brilliant, old ISP said my line would not support anything over 25mb download, somehow Vodafone have miraculously achieved over 55mb, now that is just a tad quicker than 25mb Mr Origin.

    Cant rate customer service and I have not needed to call them but everything works just fine and so fast now.

    Switch to them, you won't regret ir.
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent. Never had a single problem. Coming to an end of the 2nd 18 month contract. Very stable service. The latest router is excellent although does not have as good wifi range as the BT router, but is very reliable; the first router was rubbish. Im on the 60Meg service and get around 50-55meg.

    Puzzelled by all the poor reviews.
  • Reviewer
    Location
    Wemyss Bay
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    Comments
    I am going to eat humble pie here. I had a terrible experience with a Vodafone Store at Braehead (Glasgow), and I was extremely vexed by the lack of any response to an online complaint I had raised with Vodafone, within the 5 day window that Vodafone promises. I was on the horns of dilemma with cancelling an impending Vodafone Fibre Broadband connection despite the risk of losing a market leading offer on telephone and broadband connection. I gave vent to my feeling here on this site a couple of days ago. However, I decided to hold my nerve and go through with the switch over from BT, which happened yesterday night at midnight. Yesterday I got an email from Vodafone asking if I would ring up a number, which I did today. After taking a few more details, they confirmed that they had carried out an investigation around my complaint, and wanted to apologise for the poor service in this instance. As a gesture of goodwill, they waived one month's SIM charges.

    As for the Broadband connection, I called up Vodafone to let them know that I was struggling with getting online even though the telephone line was working perfectly. It was explained to me that an engineer from Openreach would have to physically connect me up at the local cabinet, and to tide me over the short delay of a maximum of 1 day, I was offered 50GB of complimentary data allowance to tether our devices to. On the 4G network, this was blazingly fast enough. Earlier than expected, I've now got connected up within 9 hours of my morning call, and the speeds are properly eye watering - 74 Mbps download and 17 Mbps upload.

    I am taking the trouble of correcting the record here for the sake of my own conscience. Good service is hardly ever reported, and bad service is hugely overrepresented in the feedback reviews. If my current experience with Vodafone continues, I would urge everyone to be sure they have good reasons not to move over to Vodafone. Their prices are simply too good to turn down.

    I will of course report back here should I experience any instability with the connection speeds, or other unforeseen problems
  • Reviewer
    Location
    Cb98e
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
  • Reviewer
    Location
    Sheffield
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent service and speed, setup was pretty much plugged and played, the apps fantastic, and I never had to do a thing with my existing provider to switch.
  • Reviewer
    Location
    Haverhill UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I waas with plsunet and was happy for 4 years but i switched to talktalk it was the biggest mistake ever i never got the speeds and before the first 30 days was up i switched to Vodafone. I get 50Mbps over Wifi and 70-80Mbps over Ethernet. I couldnt be happier. Get the speeds or money off my bill 100% recomended. If you dont mind typing or writing you have a instant messenger that puts you through to someone who is very helpfull. I wont be switching for long while if this is the service they continue to offer
  • Reviewer
    Location
    Kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was just after fast, inexpensive 'no frills' broadband and that's exactly what I got. I went for Unlimited Fibre 76.

    No hassle, the change over worked when they said it would, nice router. No hassle and day one it was 4 times faster than my old sky instantly getting 65 mbs which I suspect will hit 70+ mbs once its settled in.

    At last, a 21st century internet connection at a very reasonable cost.

    Never had to call customer service, which is fine by me.

    I'm not impressed easily but this has been a great experience (so far!)
  • Reviewer
    Location
    Camberley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far
  • Reviewer
    Location
    Wokingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have recently joined. Was kept informed of my order every step of the way. Broadband went live on the day stated and very happy with the speed so far. Router seems fine and get a good signal
  • Reviewer
    Location
    Central Hertfordshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    People tend to only write reviews when things go wrong & they want to moan, so I thought I'd make a point of writing a positive review if all went well.
    Switched from a major broadband/TV supplier (cancelled the TV years ago). Struggled to find good reviews on any suppliers, so deicded to bite the bullet & go vodafone

    Service: Fast & efficient. all done online, no complications. I never had to contact my old supplier.

    Delivery: As they stated 3 working days before switch date chosen by me.

    Instructions: Simple & clear. No IT degree required.
    Installation: They asked new router gets installed in the morning & it should all be done by midnight, but I forgot.
    Installed around 5pm...fully up & running in 10mins. Speed tested within an hour, just over the minimum they indicated.
    Use their app to change router name & password...makes it much easier.

    1 week later: No issues at all. Running at speed, 6 wifi items connected & 2 hard wires.

    All at £18 less than was quoted for the same upgrade from old supplier.
  • Reviewer
    Location
    Thanet kent
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am glad I didnt listen to all the negative reviews I was a little worried after I signed up but had my broadband 2 weeks now and its been very reliable and stable faster than the NOW TV broadband it replaced but just a bit slower than the BT broadband I had before that but so much cheaper even better price too as I have Vodafone Mobile. I got the superfast 2 which syncs at 42 but I expect that as im not close to the exchange i got 38 with Nowtv and 48 with BT for reference.
  • Reviewer
    Location
    Coventry
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I've never before felt compelled to write a positive review, but seeing all these negative reviews I thought I'd try to balance it out. Sure the customer service is difficult to reach (whose isn't), but the Web chat is not bad, and I have been able to get through to talk to a human when needed to. Installation was on time, had an issue with transferring the phone line over, but they did it on the next working day.
    But the speed is awesome. I got an excellent deal 500mbit for <£30 a month. Its symmetric too, so you can upload videos etc super quick! So much better than openreach! Stable line so far (two weeks).
    Very happy with it
  • Reviewer
    Location
    Crewe
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    As I read the opinions on the Vodafone broadband. I was scared. But I've been for a week and I'm happy. I connect It is constantly and fast. I personally like it. And I'm happy.
  • Reviewer
    Location
    Stalybridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Having been on this review site before making my choice of broadband provider, it was evident that every mainstream provider has exactly the same level of bad reviews, so my decision was based on my own gut feeling instead of reliable internet reviews, it seems it’s true that a huge majority of internet reviewers only post because they want to share their bad experience, and people who have had a perfectly satisfactory experience seldom share it online. So I would like to post mine here. I chose Vodafone mainly because their super fast 2 fibre deal was £12 cheaper per month than Sky. We were moving house so my previous provider ruled themselves out due to inability to provide a service at my new address.... strange as I have moved to a more urban area. Anyway, switch on day I had no service by 7pm. I rang customer service and they had sorted it within an hour, I was away from home at the time so they rang my wife at home and sorted it out with her. Job done. A week in I am more than happy with the service. I have had no interruptions to my service, I have streamed a few premier league games and am getting upwards of 60 mbps speeds. The only negative so far is that my house is a three storey new build and in the top floor en suite the wifi signal is very weak. Apart from that minor I would recommend Vodafone broadband.
  • Reviewer
    Location
    Nth Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    After switching from BT and reading reviews about Vodaphone I wasn't expecting a smooth switch over. "I WAS WRONG" my switch-over date was 29/06/22 the engineers from Openreach called at 8.15 am and asked where I wanted the connection terminated and as I have a mesh system to extend out my wifi they took a longer route and fitted it right next to my existing setup and made it very easy the set up to what I had before. On completion of the installation which involved a fiber cable running about 200mtrs and clipping it to my neighbors house wall for 10mtr and then stretching the fiber cable to my house and running it to the back of my property(a very neat job well done) After unpacking the route etc and setting it all up, I was back online and all was working apart from the phone which I was told by the engineer it is the following day for that to start working. Just as he promised it did. I did have to telephone customer service on the day as we were not sure where the phone was plugged in and after a long conversation given the wrong information, figured it out for ourselves eventualy so cs lose a star for that. The performance is over double what I was getting with BT and has been stable throughout. Overall I have been impressed by the engineers (Openreach) and Vodafone and hopefully long may it continue.
  • Reviewer
    Location
    Cirencester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Moved from a cancelled 2 month disaster with BT. How OFCOM permits this shower to trade as a company is beyond me .The back office function is chaotic and the Indian call centre good for nothing. BT uses unacheivable line speeds to sell broadband . Vodafone changeover came and went with no issue .The promised speed is exactly where it should be and something never achieved with BT. Vodafone does not seem to traffic manage or prioritise . This maybe due to the massive capacity of the old C&W business fibre network Vodafone bought in 2012 .
    I have very stable bb at the promised speed and my monthly bill has been halved. Yes Vodafone has had its problems but there is a will to improve unlike BT who just want your money.....
  • Reviewer
    Location
    Rhondda
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Immensely happy with Vodafone. Was previously on Post Office, calls and broadband. since the switch we're getting greater than 10x faster download speeds (6~mb to current 62-71mb, both confirmed on Vodafone App and Ookla) and it makes all the difference. Had the occasional drop out, but they are usually resolved within 30 seconds, far quicker than any we had with PO, and those are very rare. Wit the £4 add on for weekend and evening calls, were paying almost exactly the same for better speed, better service, and the same phone line. Could not be happier.
  • Reviewer
    Location
    Lincoln
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had BT broadband for years but the internet package crept up over the years from £25 to £65 which is a ridiculous price.
    I chose Vodafone broadband as it seemed the best deal for me. I’ve had it running for a fortnight now and never lost a connection and the speed is on par with BT. I live in a very rural area so was quite worried about the speed but really nothing to worry about. What’s more my neighbour who can’t afford broadband is connected to mine and she can get a connection anywhere in her property so the router also has a really good signal… no booster needed.
    So far it’s been excellent but I guess time will tell.
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Have had broadband with sky, BT and Vodafone. Had a longstanding issue with poor connection across all providers and Vodafone were the only provider who found the issue and resolved it quickly and efficiently. Great service great speed and the router is good too
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Everyone reviews for bad experiences. I've been with Vodafone for the best part of a year and it's been a very good and reliable year. The router is reliable and has good range within my 3 bed house. I can stream seamlessly and I can't actually think of a single time it has done the annoying "buffering" thing! Customer service when I called over the last 2 days has been excellent - fair and not pushy at all. Overall I've been pleased with Vodafone's broadband.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I was concerned by all the negative reviews I'd read, but my experience has been great.

    I switched to Vodafone after my previous provider increased the price. As a Vodafone mobile customer, they offered me 38mbps fibre for less than I was already paying for standard broadband, which was a great deal.

    They cancelled my existing provider for me, which made the switching process very simple.

    The switchover wasn't seamless as something went wrong on the scheduled day and the issue had to be referred to Openreach. But, as a Vodafone mobile customer, they gave me 50gb extra mobile data (with the promise of more if the problem couldn't be fixed quickly) so I could use my phone as a hotspot. This tided me over nicely until the problem was fixed in 4 days, without the need for an engineer visit.

    Since then, I've been really impressed. I consistently get download speeds of at least 32mbps (despite my previous provider citing the phone lines into my building as an excuse for slow speeds). The connection has been very stable too.

    The Vodafone router is a vast improvement on my old provider's. The Wi-Fi now covers every corner of my home, eliminating some annoying blackspots. Their app for controlling the router is really handy too.

    I realise others have had worse experiences - but, based on my own in London, I wouldn't hesitate to recommend Vodafone.
  • Reviewer
    Location
    Manchester
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Most reviews tend to be negative, because people need somewhere to vent. I know plenty of people who've had significant problems with Vodafone so they're obviously not perfect....but nor is any other company. However - I thought I'd share my experience of switching from BT standard to Vodafone 38mbs fibre.

    Frankly...it was superb. Plenty of communication about what was happening and when. They dealt with BT and all I got from BT was "This is when you're leaving and this is the date of your final bill". On the day; BT stopped....Vodafone didn't start. I phoned Vodafone customer service (based in Glasgow for Broadband) and they were excellent. Ended up needing an engineers visit the following week. So, because i'm with Vodafone on mobile; they gave me 50GB of data to use my phone as a hotspot whilst I waited for the engineer. 4G tethering meant I had excellent broadband the entire time.
    Engineer arrived (Openreach) and told me the phone line had been wrongly connected at the exchange (by Openreach). Took him 20 minutes to sort it out. Broadband kicked in within the hour and it's been consistently great since. broadband speed tests show I'm getting everything promised...and all for over £10 a month less than BT standard 17mbs.
    So I'm a very happy customer and happy to share the experience.
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have the new style of router from Vodafone - which apparently they used to just give their business customers. The model is a THG3000g and frankly it seems to be pretty good - apparently has beam forming so I get a really strong wifi signal (60 mbs ) around all the house.
    Previously had the Huawei HHG2500 and this was a somewhat lacking piece of kit - wifi dropping and patchy coverage.
    The actual internet connection has always been solid with only the occasional (once every 6 months for less than an hour) outage.
    I'm happy with the level of service.
  • Reviewer
    Location
    Cardiff
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been in really pain with talktalk for a year and a half. At the end of my contract I told talktalk I am leaving and they asked me what company are you transferring for. I told them Vodafone and I still remember when the agent told me vodafone is a beginner in the field of broadband and since you are using the same cable to your home you will still suffer from the bad speed. I said whatever. Today I want to say it was a relief that I moved to Vodafone because I never had any problems with the connection and they really have a better customer service than talktalk
  • Reviewer
    Location
    South Wales
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Don't usually write reviews but felt Vodafone are having a hard time here, so thought worth putting in a positive review for those who are not sure. I joined Fibre 76 this month, which took around 2 weeks from placing my order. All I can say is not one single problem from signing up to writing this e-mail. They kept me informed right the way through the process, equipment arrived well in time of connection and since being connected It's very stable (no disconnects) and I'm getting very good reliable speeds in both upload and download for a fraction of the price I paid with BT, who were absolutely useless in all aspects (Customer service being the worst) during issues I had.

    Although I had my reservations because of the reviews on this site, I have no regrets switching and based on my own experience would recommend them.
  • Reviewer
    Location
    St Ives, Cambridgeshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Now a week into Vodafone service after changing from BT. Increased from just around 20Mbs with BT to over 30 with VF. Changeover very smooth - unplugged BT Hub and plugged in VF hub. Simples! Price just about halved including landline rental from both packages.
  • Reviewer
    Location
    Atherton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out
  • Reviewer
    Location
    Rochdlae
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The best broadbamd i have had no problems would recommend. Customer service is good too n for the price £25 a month i would like to see some other company compare to what vodafone can offer
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Vodafone 76mb Service £24pcm

    Started with the 38mbs service, on go live date I connected router but no service. Rang Vodafone and they had to "flick a switch" at their end. Within 5 minutes connected.

    Router App confirmed sync at 40mbs. Ookla confirmed similar.

    A year on and upgraded to 76mbs at the discounted rate of £24pcm. Router app confirmed sync at 79.9mbs. On WiFi I'm averaging about 74mbs downstairs and about 65mbs at to of house.

    Had a few issues with WiFi dropping out. Vodafone were very good, we worked together to rule out issues one by one. A replacement router fixed the fault.

    Billing is accurate.
    Customer service really do try to help and are a far very from Vodafone's legendary mobile phone customer service of old (not a compliment). From my experience (and people may choose to agree or disagree with this) when there are issues it can frequently be because the customer hasn't listened and followed instructions.

    All in all it is a good service for a good price with good customer service. Would I recommend? If you are in a fibre area then definitely yes.
  • Reviewer
    Location
    Derby
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I'm new to Vodafone I've had the home broadband a few weeks and I've had no issues at all I've constantly had a good service and can't Slag vodafone off at all
    I didn't know what to get when choosing broadband so chose vodafone as I'm on pay as you go and tbh I'm glad I did everyone I know is either on sky or BT and there always moaning about something or other.
    Don't knock until you try that's my advise.
  • Reviewer
    Location
    West Yorkshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Major hiccup with the router when BB went live took 3 days to solve sync problem and a new router had to be sent out. Customer service was excellent the people in the Newcastle call center were very friendly and helpful and spoke a language I could understand. As for speed i am paying for 38Mb and getting 37Mb which is a much better ratio than the 200Mb I was paying for with Virgin Media and getting 74MB
  • Reviewer
    Location
    Kirriemuir Angus Scotland
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Within four days of ordering vodaphone broadband it arrived. Set up took less than 10 mins. Each cable has a colour labelling for ease of use. Never before have I experienced such sped of dlivery and effortless connection. Wonderful.
  • Reviewer
    Location
    Fareham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I switched from BT to vodafone in April 2018. I've never experience a problem. Switch over was painless and the service has been continuous without interruptions. (Being .7 miles from the nearest exchange may be an advantage).
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I am impressed with the broadband speed with Vodaphone and have found it much quicker to download a page on the internet compared to Sky.
    I had a small technical problem and found the Vodaphone technical support to be excellent. They answered the call quickly and showed top notch problem solving skills in diagnosing the problem and fixing the issue. I would recommend Vodaphone as a broadband provider.
  • Reviewer
    Location
    Cheshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Not sure what the hating is all about. After being with talktalk & Sky in the past Vodafone are a refreshing change. The best broadband customer service if not one the best customer service full stop.
    A few weeks after getting broadband it went down fof some reason & they sorted it, up & running again with an engineer within 24 hours. Changed my payment date twice & no issues at all. Speed is good, every now & again it may lag a little but its rare & tbh its to be expected, the speed is the same regardless who've I been with.
    Highly recommended, don't let the reviews put you off - don't forget most people only review to moan so you don't get to see the good side
  • Reviewer
    Location
    York
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Switch went without a hitch yesterday about 2 weeks after I placed the order on line. £24 for 76 mbps is great value. Nice router and the mobile app is v useful too. So far excellent after the nightmare of last provider which we are still awaiting refund from. Too early to give 5* all round but impressed!
  • Reviewer
    Location
    Sussex
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We have had Vodafone for our broadband for about 18 months. In that time we have had 2 occassions with loss of connectivity. I have to say that the Vodafone customer service and technical support, at both times, has been fantastic. Everyone I spoke to over the phone regarding the issues have been friendly, helpful and proactive aiming to get the problem fixed quickly. Vodafone sent out a BT technician within 24 hours of our complaint and also sent out a new router quickly. At no point have Vodafone 'blamed BT' or 'blamed us' which we used to hear all the time when we had broadband with TalkTalk (TalkTalk's customer service was so appalled I twice resorted to crying - not cool but true). I have been more than happy with the switch we made to Vodafone and will continue using them.
  • Reviewer
    Location
    MARKET HARBOROUGH
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I left BT to go to Vodafone after shockingly poor customer service. Little did I know that Vodafone was equally as bad! Their customer service team all seemed nice guys but none of them knew what they were talking about. I was given incorrect information by the operative I signed up with which would have cost me more money unless I hadn't recorded our call and could prove she had mis-sold their product. I had further calls to quantify emails that they had sent to me which gave conflicting information to each other and no one could explain the emails they sent to me. Calling their customer service is not a quick procedure and each of my calls lasted between 30 and 75 minutes - not in queues but talking to advisors who didn't know what they were on about or needed to get further information from colleagues about elements of their products that they knew nothing about. I am still in my 30 day "cooling off" period, and believe me I am leaving straight away. I have never encountered a service as bad as there one I left at BT but Vodafone are well up there with the worst! Don't even bother unless you like to get stressed out by emails they send which suggest they've signed you up for that you never requested and unless you can afford to spend hours on the phone to operatives who do not know what they are doing. You have been warned!!!

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