Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.6 stars
  • Customer Service
    2.5 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 448 customer ratings since 2023-03-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,466 Customer Reviews over 147 pages

  • Reviewer
    Location
    Anywhere
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't do it to yourself, what a waste of space. Bad Internet even worse customer service. DO VALUE THIER CUSTOMERS AND LIE TO THEM OVER AND OVER AGAIN
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    full fibre 2 hopeless between 0.00 and 26, drop out, constantly phoning and round and round we go
  • Reviewer
    Location
    Leeds
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Took a contract for broadband. Was told an engineer would come from 1pm to 6pm. Its 730pm no-one has come, no message from anybody. Avoid! Avoid! Avoid!
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very unreliable broadband service. Regularly (hourly at least) drops out for >10 seconds). Doesn't seem that I am alone in this, from very similar complaints from others.
  • Reviewer
    Location
    Market Drayton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    I decided to leave Vodafone due to issues with my mobile phone not my broadband. Prior to letting them know I was leaving, I'd had excellent broadband speed and reliability. The day after I informed them, my signal started to drop out, I had issues with lag, my broadband speed slowed. A coincidence? A strange way to get good customers to change their mind.
  • Reviewer
    Location
    Mold
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful company. Use anyone else but these con artists. I've had 8 months of slow broadband, no broadband and no help. Their customer service is appalling and even though they admit that there's an issue, they refuse to offer any solutions. All I got was 'we can't' 'we don't' 'we wont'. They're quite content to increase my subscription and take their fee every month, yet when I tell them I want to leave they threaten to charge me a cancellation fee as I'm still under contract. And don't get me started on the £80 gift card scam they use to entice customers in. It never came. Think long and hard before committing to these cowboys.
  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is really a review of Cityfibre :
    Astonishingly Incompetent, Poorly Managed and apparently Completely Unaccountable.
    Vodafone do the best they can with a shoddy fibre network provider.

    1. Arranged fibre broadband from Vodafone through the Cityfibre network. Cityfibre connected the fibre to the house but as there was no ‘signal’ to the telegraph pole they told us we might be without internet connection and ‘landline’ phone for 2 to 3 days (max). We thought that was acceptable but it turned out to be untrue.
    2. We were without VoIP phone and internet for 14 days despite repeated requests through Vodafone and even an email (with a friend’s computer) to the CEO of Cityfibre. ie no access to banking, email, shopping and all the other things that we take for granted. I manage a volunteer, not for profit organisation and that proved impossible without internet.
    3. Cityfibre won’t accept responsibility for any of this and as an unaccountable monopoly simply brush off any complaints and direct you back to the ISP. When I phoned the ‘Issue Resolution’ office at Cityfibre the person I spoke to was dismissive, unhelpful and pretty unpleasant.

    From my experience, the overall impression I have of Cityfibre is a company that is dishonest, astonishingly incompetent, poorly managed and simply uncaring - as they are completely unaccountable to individual customers.
  • Reviewer
    Location
    Cheltenham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have been with Vodafone for a while now but due to internet problem upgraded in July to Pro plus,then 20th September started to experience problems. No where near the speed promised, so checking now daily. Customer service was non existent unhelpful. When they said they would transfer me to complaints and tell them the problem I was connected to another consultant who had no idea of my issue. Then to crown off when transferring me again to tech help they put me through to mobile and not braodband. Over two hours on the phone and got nowhere, internet is rubbish and as soon as \i can leave I will.
  • Reviewer
    Location
    Liskeard Cornwall
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband provider, WiFi dropping out continuously, tech support just blamed my house and how I had things set up. I was with Sky for 3 years with no issues, unfortunately I decided to move to Vodafone, don't believe what they advertise, they should be reported to trading standards.
    Providing me with an unusable service then charged my £225 to leave.
    Avoid at all costs, we are not all wrong, please read the reviews
  • Reviewer
    Location
    Minehead
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Switched from copper with Now TV to fibre with Vodaphone expecting better speed. Lost use of landline for two weeks; broadband slower and constantly dropping out. We now need to buy a booster to make inadequate router signal travel 20 feet, because Voda refuse to provide one. Customer service obdurant. Don`t use.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.