Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.7 stars
  • Customer Service
    2.6 stars
  • Speed
    2.9 stars
  • Reliability
    2.7 stars

Based on 446 customer ratings since 2023-07-18 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,533 Customer Reviews over 39 pages

  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Their service was okay, same with the speed. The last few weeks have been really awful. In the evening the internet disconnects at least 2-3 times while we are watching a series or a film. Even when we are not downlaoding anything. Trying to play an online game like Fort**** in the evening is a big risk unless we want to gamble and die half-way through the game.
    Their customer service is not the greatest either. It takes forever for them to get any resolution.
    I've been with them for the las 2 years and wished I did not join in the first place. So looking forward to move.
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    My dealings with Vodafone have been nothing but disastrous. In the end I had to cancel my account before they even installed my Broadband because it was delayed for so long with no sign of any hope of any service at all. Absolutely DO NOT use Vodafone for your Broadband.
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Awful company - do not be enticed by cheap fibre deals!! If you are likely to move home in the 18mnth contract, this is not for you. You either have to pay the extrortionatr early termination fee or take out a new contract at a much higher price. All in all this will cost us £150 extra, and we were over half way through our old contract (old address). They force you into a new contact by making the old one overlap, and do not give you a new cooling off period!!
    Disgusting that huge, wealthy companies have to bleed people dry.
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I will never go with Vodafone broadband again. For broadband service fault you have to speak to a chatbot, this is highly frustrating. They have disconnected me from my line without telling me. I've had continual connection speed issues and when I call to cancel my contract to request a refund I have been transferred from person to person without resolution. To say Vodafone are incompetant would be an understatement. They have also said that I haven't reported any issues with my speed but I screen shots of my conversations with their chat boys. The only option I have is to report them to trading standards.
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Worst Customer Service Ever, and you are not allowed to terminate your yearly contract! Avoid using Vodafone at all cost!

    I called them to give notice to terminate my broadband service at a specific date and was told that I cannot do that and will need to call back on the exact 30th day before the contract end date. After that, without listening to my request, they terminated my contract on an earlier date and put an early termination charge on my account. Their customer service team doesn’t listen to their customer’s request at all and they even hung up on me when I still haven’t finished asking the question. Poor service was provided in general.

    Another thing is that they only have very limited number of staffs at the call center which means you have to hold the line and listen to some bad taste music for so long before you can speak to an actual person. You thought you may ask them some questions through the online chat but then nothing can be done and you will have to keep calling back to that telephone number and hold the line for terribly long.
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible avoid like the plague! Internet data stops and things time out but Vodafone say it’s a WiFi issue and they contract allows for this? Doesn’t happen any my other house with a different provider or when I visit friends etc?
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    You really get to know a company when you actually need their customer service and without doubt Vodafone has to be one of the worst companies ever. According to the Telegraph In 2019's 2nd quarter they were up their as one of the worst broadband companies receiving more complaints than any other. My experience with them alone has been a shambles and its scary to know im not alone. Ive spent 40 hrs on the phone with them countless hours online to try and recover over billed fees.Its taken 8 months and the company are still getting it wrong. when they thourght they had corrected it they cancelled my service and I was without service for over a month waiting for them to reconnect. Im not alone in the suffering and its just become a circus of error after error when dealing with them. Customer service is vital to the back up of any tech product and Vodafon simply is not equiped to offer it when you need it most. My advice is stay away regarless of what speed they are offering. They do not deserve your custom until they can provide a reliable service. This is not an isolated incident im not alone and you could be next.
  • Reviewer
    Location
    Brighton
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Trnasferred a working problem-free slow broadband connection with Sky to Vodafone for activation on Monday. Still no connection with the latest advice from Vodafone being that Openreach say they have identified the problem but cannot fix it until Friday!!!!!! Truly abysmal customer service with agents who just downright lie. I really kick myself for using Vodafone again.I stopped using Vodafone mobile after many years about 24 months ago because of poor customer service and overcharging. If you're thinking about changing to Vodafone, I strongly suggest you avoid like the plague.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    1.6mbs download when it works.
    Not good at all
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I called Vodafone to agree I promise to pay. I had my phone stolen and my bill came to £93 pound!! I told them o also had cash stolen from me. They were meant to take £44 out my account on 14th and rest on 23rd. However they took it out my account on 1st August and left me with no money. I h as be children to provide for and now NO MONEY.Even management wont help!! Do t get contract with Vodafone. Robbers!! So disappointed and now in trouble. They'll twist your words to their financial benefit. Massive company yet assistant manager hasn't got the authority or ability to fulfil the verbal agreement. Try hey just don't care
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking Internet coverage and even worse customer service. Counting down the days to the end of my contract. Avoid at all cost!
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    With an overall customers satisfaction score of just 77%, at 45% customer satisfaction rating (compared to 85% for the top vendor) Ofcom has ranked Vodafone as the worst broadband provider in 2023.

    My experience concurs - I've been a mobile customer for over 10 years, and broadband customer for over 4 years , had 3 rubbish routers and intermittant internet connection dropouts and slowdowns throughout.

    The straw that broke the camels back is the pending 14.4% price increase and completely broken broadband upgrade offers. The upgrade promised in the email sent to me when I started the upgrade process from their website for ProII Full Fibre 100 for £28/m with UltraHub wasn't actually available so I couldn't actually take out the deal they offered! It would have been available for £43/m without the Ultrahub and thus wouldn't actually support the required features.

    The routers have extremely unreliable wifi s/w issues requiring frequent restarts of the wifi to get Sonos systems and my LG TV connecting robustly, and the wired connections are also unreliable.

    Customer support is 0/10. Vodafone provide a completely usless "AI assistance" TOBi which just doesn't work. The entire support system was down on 3 occasions which I tried to use it this week, and Vodafone's own staff also had problems due to its unreliabilities.

    The support phone staff couldn't sort this issue so escalated it to another department which refered me back to the original support staff who couldn't resolve the issue! I asked for the complaints department but after 10 minutes they couldn't transfer me so I thanked them and explained I'd email instead. They then called me back again trying to reverse transfer me back to the original team so clearly they hadn't understood a thing.

    I gathered evidence of the email offer and upgrade website issues as PDFs and during the tedious support calls I found 3 email addresses for support/compliants via google (Vodafone don't actually publish any ....)

    Emailing them resulted in no response from two of the address, the 3rd got a response which led to 1.5 hours of calls only to discover Vodafone can't comprehend what offers are actually available, offered me Pro II Full Fibre 1 rather than the promised Pro II Full Fibre 100, and despite this the website T&Cs still specified the wrong router which wouldn't support the Pro II features of 4G backup and WiFi6. so the descriptions are wrong and contradictory in terms of pricing and the equipment supplied.

    One support person was very helpful and offered to try to provide resolve things to an upgrade which is actually available and fulfills what they offer email specified, but before they returned from holiday a "muppet" took over the compliant, and didn't read the information I'd provided or understand what had been discussed and closed my upgrade process/complaint saying I'd refused their offer which is blatantly untrue. Now they won't reopen it, and anway I'm so fed up and disgusted with the "service" provided I've decided to take my business elsewhere.

    The £3 discount for having a mobile contract and broadband contract is also useless - I can get a SIM card with 2x the data allowance for 1/2 (or even 1/3) of the price with the other major suppliers which also offer better coverage.

    I'd strongly recommend avoiding Vodafone - other suppliers have coherent offers which can actually be taken out, offer higher DL/UL rates and equipment which actually works reliably, and they also have customer support which actually works.
  • Reviewer
    Location
    bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I cancelled my internet contract with them within the 14 days cooling off period. They agreed it had been cancelled.

    They then sent two broadband routers and then took £70 each from my bank account (140 in total). They agreed this was a mistake and asked me to send the routers back and only then would they return the money.

    I dropped them off in a store got them to sign for it and make a note. The shop then refused to refund me.

    It then took 3 month of me calling every week in which I was promised a bacs payment then they failed to make the bacs payment so I would ring in and explain and they would try again. Each conversation ranged from 30 min to an hour.

    Then they paid me my money back and refused compensation. I was informed that they can't pay compensation as I'm no longer a customer and they would be taxed on it.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor broadband signal all over our house. TV won't work. Customer service advised we buy a booster on Amazon.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Avoid Avoid AVoid
    (When I had a chance to check the reviews it didn't surprise me..İ strongly knew it i was going to read some bad things about Vodaphone Broadband..No exception they are seems in a strangling mode as many other companies. .you expect to experience load of bad experiences with vodaphone.İ expect desperation can make companies do anything and everything...
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The internet is not at all stable. It keeps on disconnecting, especially at night and speed is very low at night.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible swapped broadband from Virgin after 1 week the service went down now been with out internet or phone for 4 days making complaints and getting nowhere. Customer service is non existent. When you do get through they cannot be bothered to help
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Comments
    Absolutely rubbish. the signal drops and goes off all day long. Do not get this service. There is nothing fast about this service look else where. I was with Sky and got lured into thinking it would be an improvement but it is awful. Now I want to leave Vodafone want to charge me £100 which is a joke because it never worked. Avoid like the plague.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible is an understatement. Poor speed from day 1, 25% discount applied but service just got worse. trying to switch & discuss via Live Chat & Call Centre a complete nightmare; the system & agents don't know what they are doing or where to route the call
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I just left a 2-year contract for Vodafone 35 Mbps speed on full-fibre (FTTP, Openreach fibre network) broadband. Coming to the end of the 24 months period, Vodafone removed the “discount” from the monthly fee making my 35 Mbps broadband as expensive as current Vodafone 100 Mbps. A message started appearing In my online account inviting me to check the special offers Vodafone had for me, currently a client. The problem was that the link did not work: an error message stated that it was not actually possible to show me those offers right now and I had instead to call a Vodafone agent.
    I instead filed a complaint for the website not working and I received a call back from the agent handling my complaint. They could not understand why I wasn’t shown the options within my account and could not fix it. They put me in contact with another agent for the renewal.
    Before talking to the agent I checked what FTTP speeds were available from Vodafone: Full Fibre 100, Pro II Full Fibre 500, Pro II Full Fibre 900. Way above my requirements but open to consider 100 Mbps for the right price. The agent supposed to keep me as Vodafone customer didn’t know what the Vodafone Full Fibre options were. While on the line they went and asked but received the wrong information and were then convinced that “Full Fibre 100” was not compatible with my setup. They therefore proposed “Pro II Full Fibre 500”, an extremely expensive overkill for my needs.
    I was left with no other option then to switch to another ISP, to a 100 Mbps contact by the way.
    I wasn’t unhappy with Vodafone but the incompetence of their sale service made it impossible for me to stay with them. I’m annoyed by the fact that I have now to recycle a perfectly working THG3000, the Wi-Fi router Vodafone supplies, which is a superior device than the router provided by my current ISP.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    How I hate this company!
    I was visiting the UK for one month! I went into one of thier shops to get a pay as you go deal to cover my stay.
    I was told that it was not the way to do it by enthusiastic sales people.
    The way to go is get a months contract and cancel the next day. This used the 30 day cancellation procedure.This saved about 30 pound!
    I took their advice. During the month I had problems with them and lost the will to live trying to talk somewhere in the world to an operator I could not understand and went ruthlessly through his script!
    I went back to Thailand thinking I was rid of them for ever, only to find they took 240 pound out of my account for early cancelling!
    I guess those salespeople got commission!!
    They have won! They can keep the money! Life is too short to challenge them!
    Never ever again will I consider this horrendous company!

    Review of Vodafone
    Robert Booth
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful. Whatever you do don't choose Vodafone. Unreliable service that drops unexpectedly, when contacting customer service they are rude and insist there is nothing wrong with their service. I will never use these cowboys again.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Worst broadband I have ever had. Continuously dropping out,failing to load pages and less cover arond my house. Gaving read other reviews I beleive it may be a problem with the Vodafone routers. I am now returning to my previous supplier, who though offer lower speeds, were significantly faster and worked all the time. Sort it out Vodafone...
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Absolutely happy with my vodafone broadband. Speeds are good and although my plan ended a few months ago I still only pay the incentive price (it's not gone up in the almost 2 years since I used them).
    Internet used to cut out every now and again at the beginning of the pandemic but customer service was very helpful and kind and reduced the amount I had to pay due to the network cutouts until it was working better again.
    We often have strong winds in Bristol but internet is mainly reliable.
    I definitely recommend them.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Comments
    -Absolute rubbish
    -So unreliable
    -The wifi disappears on a daily basis
    -Customer service is not helpful just passes you over

    Cannot wait for this contract to be over and switch

    Advice: DON'T GO FOR IT. IT'LL BE THE BIGGEST REGRET OF YOUR LIFE. NO JOKE.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have only been with Vodafone a couple of months but already want to switch away from them due to the terrible customer service I had. We were due to move house and informed them that we needed to set up the broadband at the new house but was told it would take nearly 30 days to complete. We are in the new house still waiting for the broadband activation. I contacted them today to confirm we were still due to be activated soon and got told that they house move had got cancelled on the day I set it up! So we have been waiting for nothing this entire time and they cant even explain why it was cancelled. Neither was I informed that it was cancelled and was told that i would just have to sign up again via the sales team. The customer service is a complete joke.
  • Reviewer
    Location
    Bristol
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My broadband was due to be activated on 1st July 2022. It is now 28th october and they have cancelled and renewed my order multiple times so I am still not connected. Openreach still needs to perform work to upgrade the line to fibre optics. They have now sent me 3 routers and wasted countless hours of my time on the phone and waiting for openreach engineers to arrive. Absolute joke, not recommended. Communication and customer service is terrible, not because of the workers but because of the systems they have in place.
  • Reviewer
    Location
    Broadstairs
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Ordered upgrade to fibre on the 10th march but still not installed and after 2 cancelled visits from engineer now told will have an update on 6th May
    Completely useless company. Have spent hours on the phone
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Another tale of woe! How can Vodafone get it so wrong so often?

    I had a nightmare trying to sign up online so in the end I phoned up. After 2 hours of messing around online it was all sorted in 15 minutes on the phone.

    The good bits - the router turned up on time, the line when live and worked first time. I have 6 devices connected to the router and it hasn't fallen over yet.

    The bad bits - they put me on the wrong package and when I told them, they denied it, said the slow speed was because of DLM....I am not that stupid.

    Get to the online chat 3 days later and explain the problem, he says that I am on the 38mb package, so 34mb is quite good, shame I signed up for the 76mb package.

    Then they want me to sign up for another 18 month contract to change my package, then they don't want to honour the £28 per month, including the £3 per month discount. It will also be another 2 weeks before they can change.

    I reluctantly change and wait the 48 hours to get the email confirmation, I don't get it....I phone and they got the order wrong, it will be another 48 hours and then 14 working days.

    Maybe I am the lucky one, at least it will only be 3 to 4 weeks before I get what I pay for....

    I gave customer services 3 stars because they are nice people and polite and doing the best they can, they just work for a terrible company.
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Have had Router fault not recognised by Vodafone, broadband worked fine for 9 months now is useless. Found the problem was with the 2.5ghz signal. They can't see it and refuse to replace the router.
  • Reviewer
    Location
    Bromsgrove
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    After installation my home(voip) phone never worked luckily we hardly used it so it was unplugged. For 6 months my broadband worked perfectly although the wifi dropped out occasionally. After this my cameras and Smartplugs with certain phones stopped connecting! I had about 30 calls to the "help" desk and all they do is a factory reset on the router. They insisted they had checked the router and all was fine. I told them I had tested the router myself and the problem was the 2.4 ghz signal had ceased to operate. They refused to accept this and would not send an engineer out. After several months I gave up and bought a cheap £11 router off ebay I connected it to their faulty router and magically all my devices worked fine. My contract is just ending and I'm giving up on broadband I've just cancelled it and bought a 5G router which connects to the mast luckily I have a good signal. I've tested it for several days now and its brilliant 12 month contract for £10 a month unlimited data texts and phone. I'll not use the texts but may connect a phone to the 5g router. Even though I've had substandard service they are making me stay for a 30 day notice period even though my original contract will have ended. So one extra week to pay then the pain will be gone. Ps I gave 4 stars for the speed as the 5Ghz signal was ok.
  • Reviewer
    Location
    Buckden, Huntingdon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Works well most of the time but roughly once a month the download speed drops below 1 Mbps for between 1 and 3 days. You then have a phenomenal wait on the phone line to be fobbed off with the usual bull about the router & then the telephone socket. Then without doing anything else at my end the speed comes back. So no I won't waste my time on the router or telephone socket as luckily I have O2 4G and can tether from my phone. I have the speed test photo's to back this up so I hope Vodafone sort this soon. Non hold again & my first question will be when does my contract end.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Speed
      2 stars
    Comments
    Been with them six months, absolutely terrible.

    1. Signing up was a nightmare - refused to accept details, tried to charge me the wrong amount, repeatedly rejected my card details.

    2. When it went live service very very patchy - constant drop outs and slow speed. An issue that has never been resolved to my satisfaction.

    3. Customer service appalling - nothing is ever done, you have to explain everything ten times over.

    4. The router is sh*t.

    Stay away from this clown company.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My household has been with Vodafone for a painstaking 19 months. First few months after set up were fine then 6 months in broadband reliability dropped, which Vodafone did discount on our monthly bills. A few months prior to our contract ending to present we may as well not of hand broadband. The WiFi will only connect to the TV which is directly next to the router and every other device says connected but no Internet so I have been having to use my mobile data to hotspot other devices in the house. I have contacted Vodafone on numerous occasions and they have confirmed the line is experiencing drop outs and sent out a BT engineer which hasn't solved the issue, was also told that the reason why its not connecting to one of my devices is because its a Samsung TV and the Samsung software blocks the WiFi? Then on my last occasion I spent 4 hours on chat to someone while they reconfigured the settings while trying to guide me through dismantling the BT Internet wall plug?! I was previously with BT and only switched as the monthly cost was becoming far too expensive but I never had any issues in the 4 years I was with them, after the last correspondence with Vodafone we have decided to switch back to our trusted BT for a better router, reliability and connection.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
  • Reviewer
    Location
    Buckinghamshire, UK
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't get caught in their 24 month broadband contracts!

    I initially joined Vodafone Broadband for their cheap prices and discount with a mobile contract. I also thought 24 months of cheap contract, why wouldn't i like that?

    So the first install was a bit of a hassle; they didn't update me on the engineer coming round, rescheduled without telling me causing me to loose out on some paid annual leave. Once installed, they had some trouble activating and all in all, it took about 10 days to work once the router was installed. Not great but not too bad considering the trouble I have had with other companies. (just to note; I left their phone contract when I bought a new phone before the next part of this story)

    The second installation was when I was moving house. I notified them two weeks before moving house (18th Feb) and they said they would be able to install it on the 4th March, and to take my current router to the new house and plug it in on the day of installation, then wait for the engineer to arrive between 8am-1pm. This was another waste of a day as I had no notification from vodafone or their engineer confiming the arrival. I called them at 1:30pm (bit eager but they were late, so i thought) and they said they would arrive between 2pm and 8pm.. So i waited till the end of the day and no one arrived.

    The next day, I got a "good bye" email from Vodafone. They had cancelled my contract. I spent a couple of hours on the phone asking what was happening with my internet and they blamed it on an internal error, so they then put in another order and told me it would now be installed on the 8th March. Not great but it could be worse.. I get that with Covid etc, things are a bit of a struggle. It gets to the 7th March and they call me to confirm the internet will be installed on the 16th March.. 16th?! Okay fine, so 16th it is. 15th March comes along and they cancelled my contract again! So that is 4 times it has been delayed now, (4th, 5th, 8th, 16th March). I called them again and spent ages being chucked around to different departments.. At this point I wanted to cancel and just go with someone else, but I am stuck in a contract with 14 months still to go, so that would cost nearly £300 to cancel. Yep, they've got me by the nads here. I just have to deal with whatever they throw at me. Anyway. I finally get through to someone and he gets my fustration and can see that my contract has been cancelled over and over and he believes that he has fixed it. He "guarentees" the install by the 26th March. Finally! Someone gets it and it's all fixed! I'll book another day off work so I can be in for it and finally get this sorted.

    I got a message today from Vodafone confirming the internet will go active 8th April. Ha! We'll see..

    So yeah.. Next time I get broadband, I'm going for a 12 month contract.
  • Reviewer
    Location
    Bucks
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Not best decision I made but was hoping for better speed and better monthly outgoing price. My dowload is only 1/2 of promised but I was told its because of my old laptop wifi. I cannot watch any of streeming websites and VPN dowload site will be blocked by Vodafone so I almost regret I lost my old provider. If I knew this I would not bother by better speed .
  • Reviewer
    Location
    Bucks
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    From the moment I switched from BT, who were excellent, I ran into issues.

    Firstly, the onboarding process - it took me repeated attempts to sign up and when I did my go live date was delayed - I didnt receive any compensation (as I should according to Ofcom).

    Secondly, and most importantly, the speed and quality fo the connection deterioratd rapidly. Pages wouldnt load properly. Connection would drop out randomly. Speed rarely got above 5mbps (this is FIBRE!!!), no matter what th ridiculous app said.

    I raised this issue dozens of times. Each time I had to restate eveything again, go through the same poitnless diagnostics. In the end an excellent engineer from Openreach solved some of the problem, but not all and the service degraded again. Baiscally Vodafone oversold their product, and have insufficent capacity and are employing sneaky traffic shaping.

    Custoemr service was atrocious. We have blindly stumbled on for a year but I finally bit the bullet and decided to leave my contract early, at great cost to myself.


    Keep well away from this bunch of utter clowns. I wouldnt recommend this atrocious service to my worst enemy.

    I am now worried that due to Dynamic Line Management my line has been degraded and effectivley "poisoned" by the terrible service these guys provideed and I will never get the heady, amazing speeds provided by BT ever again. I was comfortably getting 52mbps with BT, now no provided will guarantee more than 20mbps and it is all because of vodafone. It'll probably need to be reset by openreach all over agaiin.

    They are ****ing useless ****s and I would never use these utter ****s again.
  • Reviewer
    Location
    Burnley
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Now for 5 days in row between 6pm and 11pm i have no internet or very very slow around 1mgps... Customer service have no idea what they are doinh same technical department.. My other 4 mates facing same issue every day but these guys telling me that everything is fine... What the hell it is not fine.. They asked me to send screen shots with speed results 3 times a day, vut how if I'm working... I thought 6ginternet bad service but Vodafone same piece of crap... Don't sign for these guys.

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