Vodafone Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Recent Customer Ratings for Vodafone

  • Satisfaction
    2.6 stars
  • Customer Service
    2.5 stars
  • Speed
    2.7 stars
  • Reliability
    2.6 stars

Based on 448 customer ratings since 2023-03-03 (Show all time ratings)

Visit Vodafone   Read our Vodafone buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,466 Customer Reviews over 147 pages

  • Reviewer
    Location
    Reading
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Incredibly poor service. Order was cancelled without any reason and when I phoned up to complain they had no idea why. They also couldn’t get me the same connection date despite calling them within 10 mi utes of receiving the cancellation notice. Avoid if at all possible
  • Reviewer
    Location
    London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Stay away from Vodafone. My experience of them has been terrible from the get go. Very poor customer service and shoddy workman.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Never works, they never send you an engineer. They told me they’d send a new router. Was 6 weeks before they finally admitted they wouldn’t. Had 3 open reach engineers out that all said it was a Vodafone fault. They said I wouldn’t be charged as they weren’t providing service only to pass me on to ardent for non payment, then tried to charge me a cancellation fee when I’d had enough. Avoid at all costs
  • Reviewer
    Location
    21 Inner Park Rd, London
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    The worst internet connection I've experienced: the error 'DNS_PROBE_FINISHED_NXDOMAIN' appears several times an hour and takes about 20 seconds to disappear.
  • Reviewer
    Location
    Carmarthen
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible service, overpriced payment for unstable network.

    I was with BT and unfortunately transferred to Vodafone whom invested only had issue with. Connection issues are constant. The customer service team are rude and unhelpful. They haven’t even taken over the line correctly and now cause an issue with the line and leaving me to pay two bills. BT have this far been fantastic sporting a full refund and Vodafone are not accepting the issues they’ve caused. I just want our at this point but it’s a huge fee to leave but I wouldn’t have noticed their error to leave within the 14 day cooling period as my bill is monthly so I’m stuck. Avoid avoid avoid
  • Reviewer
    Location
    Croydon
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    I have been with Vodafone Broadband for over 4 years now and was happy until now.
    If I look at all of 4 years, I had a good reliable service - until I didn't needed to contact them (help was needed as the connection went down for no apparent reason).
    Their "technicians" and customer service agents - who couldn't care less whether I stay with them or not.

    Therefore, I decided to move on.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The wifi didn't work for months, the landlady was going in and out of the shop and calling them eveydays. The customer service was terrible, putting her on hold for hours and the someone else was picking up again, and the again the same thing. She kept paying every months to receive a really bad service and for a wifi that wasn't working. Whatever Vodafone advertise about being reliable, we didn't find it to be true
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Vodafone
    Date
    Comments
    Appalling service. After 3 days still not connected to the Internet and constantly fobbed off with it will happen before midnight tomorrow. complete waste of time and money. No one gives a toss about their service and there is no-one to complain to
  • Reviewer
    Location
    Nottingham
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Please anyone who thinks about joining them! The telemarketers are not accountable for their promises over the phone! Also be weary of 30-Day disconnection policy...
  • Reviewer
    Location
    Stonehaven
    Reviewing
    Vodafone
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched to their fibre earlier this year. Worst utilities decision we ever made. Can only get half the speed we thought we’d get and can only get it in the room with the router. It often drops in that room. Despite paying £30 a month they tell me they’re only guaranteeing that one room and we’ll need to switch to a more expensive package if we want more. Customer Service is appalling, they couldn’t care less and are very difficult to deal with. This is going to be a long two years as we cant wait to get out of this disgraceful ‘service’. Would not recommend any aspect of their broadband.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.